Hello and Welcome!
My name is Kate and I’m your local Travel Counsellor based here in Forest Hill, South East London. I have lived here for the past 10 years with my husband and two daughters.
Travel is my passion and I have been lucky enough to have travelled the world visiting many different countries and gaining many valuable first-hand experiences. I lived and worked in Australia and have travelled all over South East Asia as well visiting India, UAE, USA plus many European countries. I worked for a large tour operator in the West End creating tailor-made bespoke packages all over the world for my clients then continued to smaller independent Croatian specialist where I was head of sales. This was a fantastic opportunity which enabled me to travel regularly to Croatia.
Responsible travel is an area I feel passionate about and having travelled all over the world and experienced beautiful landscapes, cultures and communities. I have come to realise how precious the world really is and want to do what I can to help protect it for my children and future generations so they are able to experience and explore it the way that I have. I have recently completed our "Sustainable Travel Training" which is in partnership with The Travel Foundation! So, I'm extremely pleased to be working alongside the international charity "The Travel Foundation" to ensure tourism brings greater benefits for local people and the environment in destinations. I am passionate that as a business our only impact is a positive one.
What I love about working for Travel Counsellors is that I can offer you a personal concierge experience that you wouldn’t find anywhere else. As a tailor-made specialist I will design for you a unique and bespoke package suited to your individual needs be it for personal or corporate travel and/or event and as I am not tied to office hours, I am happy to discuss your travel plans at a time that suits you. I pride myself on my customer care and will provide you the highest level of customer service at all times. My motto - treat others how you’d like to be treated yourself!
I would love to share with you my favourite holiday destinations from my travels however there are so many to choose from. I love Thailand for its amazing beaches and laid-back approach to life. I love Croatia for the stunning Adriatic coastline and turquoise waters as well as the mixture of architectural styles. I love the Greek Islands for exploring its many hidden beaches and clear blue waters. Oh, and I mustn’t forget Lapland with the dancing Northern Lights, husky rides, snowmobile safaris and of course Santa. What a Christmas!
So whatever type of holiday you are after; beach, city break, cruise, winter sun, Lapland, skiing, world trip, sailing holidays, please get in touch. I will source the best value for money to suit your budget. You can be assured that you are in safe hands when booking with me and being part of Travel Counsellors gives you the added reassurance of being financially protected whilst away.
Thanks for reading and I hope to hear from you soon. x
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:-
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
29 November 2018
I’ve recently returned from a fun packed weekend in Malta. I used to visit every year with family as my grandparents had a house over there. It’s now been over 35 years since I last visited so I was very excited to return. I was only there for 4 days, a perfect amount of time for a city break. It's amazing how much you can see in such a short amount of time! Day One From the airport we headed straight to Mdina, Malta’s medieval city and backdrop for all you Games of Thrones fan! The history of Mdina and its suburb...
19 September 2018
Croatia, where do I start? The 1,104 miles of rugged coastline, crystal clear waters perfect for snorkelling, island hopping adventures, national parks and waterfalls to swim in, fishing villages, medieval castles steeped in history, delicious local konobas to eat in, amazing wine. It sounds too good to be true - it’s not! There’s something here for everyone and its why I have returned time and time again. This visit was a one-week trip with the family before the schools started back. I wanted to take the girls to the island of Brac, somewhere I had last visited 13 years ago and...
26 June 2018
I was lucky enough to spend last Christmas on the sunny Caribbean shores of Barbados. I’ve been spoiled and would love to spend every Christmas Day in sunnier climates, BBQing fresh fish around the pool and swimming in warm blue waters! It certainly beats sitting around eating turkey and the cold dark mornings! So why not book a last-minute holiday and guarantee yourself some sun, sand and a Christmas day swim in the sea! Mauritius - a Christmas Paradise December is one of the best months to visit this lush Indian Ocean island. Children can enjoy the wonders of nature – swimming...
19 June 2018
I was lucky enough recently to visit one of the most luxurious cruise ships ever built. The Regent Seven Seas Explorer! The newest all-suite, all-balcony ship that boasts the largest private balconies at sea has one of the highest space to guest ratio and is the only ship to feature an in-suite spa! There are 377 balcony suites that hold 750 guests and a crew of 542! The Seven Seas Explorer is one of four ships in the fleet, others include Seven Seas Voyager, Seven Seas Mariner and the smallest of the fleet, The Seven Seas Navigator with just...
06 June 2018
Skiathos is absolute heaven! A small slice of paradise in the North West Aegean, only 12kms long and 6km wide. With only a short hop of 3.5hrs on the plane its ideal for a fly and flop holiday. We always stay in apartments in Koukounaries. It's the last stop on the bus route, right at the end of the south coast of the Island. It’s one of the most famous and popular beaches on the islands. There's a great range of water sports here as well as beach bars, snack bars and lots of welcome shade amongst the pine...
05 June 2018
This was my first visit to the Caribbean and our first hot Christmas with the family. My in-laws go every January for two months and now I understand why! We fell in love with it instantly. It’s the perfect time to go away and swap the cold and gloomy British winter months for some hot Caribbean weather. On arrival I had organised for a private minibus to transfer us to our villa which was to be our home for the next couple of weeks. We were staying along the West Coast of Barbados in the Parish of St James. Our villa...
29 September 2017
I was very fortunate enough recently to win a weekend mini cruise onboard Columbus with Cruise & Maritime Voyages. I was very excited as this was to be my first cruising experience! We set sail from the London cruise terminal in Essex, so ideal if you are a Londoner like me, a nice stress free 35-minute drive from SE London and there I was at Tilbury Docks. On arrival I pulled up alongside the ship where I dropped my bags with the concierge then headed off to park my car. Once I boarded, I headed off to find my cabin with...
02 August 2017
I've just returned from a fun packed 7 days in Gran Canaria with the family. It's been a while since I was last there, 5 years to be precise, but nothing much has changed except for a couple of new hotels have popped up. The weather was hot and sunny all week long, food was delicious, sea was inviting & refreshing, everything was as I had left it, it was good to be back! It's just a short hop away with a flying time 3.5hrs making it a great short haul holiday destination as well as an all year round...
19 September 2016
What an amazing experience and one we will never forget! It was a long time coming, our trip to Lapland. I started planning a year in advance as I know how popular these holidays are on the run up to Christmas. Our girls were eight and five at the time so what better age for them to go in search of Santa and experience all the magic Lapland has to offer. We decided on a one week holiday over Christmas Day, so we could have a white Christmas. It was amazing and so cold! Minus 14 degrees on arrival!...
Sent in by Naomi Milton
London, 19 September 2019
We have just returned from the holiday of a lifetime to Thailand organised by Kate. From the first contact with Kate she was efficient and laid back and took all the stress out of the booking process and she even hand delivered all our booking documents and confirmations. Kate chose a hotel in Bangkok for us to recover after our flight which was perfect and in a great central location. The next stop was Peace Resort on Koh Samui which was like arriving in Paradise. We are so grateful to Kate for helping us have a dream holiday and we can’t wait to book the next trip”.
Sent in by Antonia Bello
London, 13 August 2019
Kate was truly amazing. Very thorough and considerate. I would totally trust her to organise more packages for me and wouldnt hesitate recommending her to friends and family
Sent in by Krista Rest
London, 11 August 2019
Omg!!!! The best holiday ever!!!! Thank you Kate! We just had the most amazing week of our lives. We did not leave the villa. It was paradise. Nothing was wrong and we are very picky! Thank you for your diligence and staying with us to get the perfect villa. You are our go to and will recommend to everyone! Kxxx
Sent in by Elizabeth Ballantyne
London, 23 July 2019
Super fast service, information and booking - with all details explained. Saved me hours of trawling through websites myself and great to hear personal recommendation review of the package we booked.
Sent in by Oluchi Obieze
London, 20 July 2019
Kate is absolutely amazing organising my holiday from start to finish....and she put up with my 3 million questions with no complaints! would recommend her all day long!
Sent in by Zoe Nield
Essex, 20 July 2019
I thoroughly recommend Kate - it’s the first time I have handed over the baton of organising a holiday and I won’t be organising other! Kate is knowledgeable, helpful, friendly and oh so patient (we had a whole list of wishes for a 7 person trip) and everything has been organised to the finest detail - literally from when we leave to when we arrive. We will definitely be using Kate’s services again. Thanks so much Kate! X
Sent in by Michele Pritchard
Kent, 14 July 2019
We had such a lovely time thank you. The boys loved Atlantis. Everything you organised went smoothly and we had a lovely room
Sent in by Charlotte Rampling
Bromley, Kent, 28 March 2019
This is definitely the way forward when planning a holiday. Kate made the whole process so easy and helped us to navigate our way through the options, at a competative rate, without having to be bombarded with so many options when searching online!
Sent in by Michelle Chambers
London, 04 March 2019
Thank you so much for all your help! We are all very excited for our trip to the Maldives. You’ve taken away hours of searching that I usually undertake when researching our family holidays!
Sent in by Helen Harper
London, 17 September 2018
Hello Kate I hope you are well. I have been meaning to email you for a while as I wanted to say thank you so much for arranging our family holiday in Skiathos earlier this year. I know we had quite a few different requirements but you found us the most perfect place. The villa was lovely, the location was great and the guy who ran the villas could not have been more helpful. We all had a really brilliant holiday and I am so grateful to you for putting it all together for us - thank you so much!
Sent in by Anna Harper
Kent, 08 August 2018
The holiday was just perfect thanks to Kate. We love Skiathos. The Villa was wonderful there is not one thing that we would change about it. The location was perfect for us and the general up keep of the Villa was to a high standard. Our dealings were with the owners son, Evan, who was very personable and capable. He took very good care of us and definitely contributed towards making it such a great holiday for us. Thank you so much for finding this great villa and for organising this trip for us, you’ve been amazing.
Sent in by Sue Sinton
Kent, 08 July 2018
I've just booked a holiday to Seville with Kate and can't recommend her highly enough! She responded extremely quickly to my request and my holiday was booked without any stress or headache on my part. I look forward to dealing with you again in the future Kate - thank you very much.
Sent in by Caroline Malbon
London, 15 June 2018
Kate was extremely helpful and understanding from the very first phone call. Kate made a bewildering set of guidelines into a comprehensive holiday plan. I’m looking very much towards an incredible Christmas holiday. Thank you
Sent in by Sara Osmond
Bristol, 02 June 2018
We have just come back from a week at the Elba in Lanzarote- it was just so lovely. The hotel, the staff, the facilities, the food the proximity to the beach/shops, all of it. Kate ensured that all elements were covered and it went so smoothly. I won’t go to any other agent. Kate makes sure your holiday goes as well as she would want her own to go. I’m hugely grateful for all your help and your patience.
Sent in by Angie Brown
London, 23 May 2018
I love Kate, she’s the best. A perfectionist to the T, I always travel with her! She looks after you, even if you’re far away she’ll sort things out for you, she’s a diamond.
Sent in by Vikki Vellacott
Tunbridge Wells, 23 May 2018
Another superb trip away - thanks so much Kate! Your fantastic organising went expertly to plan and we had a ball. I’m busy thinking about our next escape and will be in touch when we decide a location.
Sent in by Cristina Scheeffer
SE London, 17 October 2017
Kate was amazing, she helped me to find a bespoke holiday for us, that matches our budget and wishes. Also was very caring and towards us and small details that made this holiday even more special. I can only be thankful and recommend her service
Sent in by Phillipa Oxspring
Lee, 26 September 2017
I just wanted to recommend Kate Matthews - at Travel Counsellors who I discovered through my local FB group MGF. She's organised lots of trips and flights for me at great prices and goes over and above when needed, which is helpful when you're trying to find child-friendly travel options. We had a horrible experience last weekend where we had paid for 3 seats for a 3 hour 40 minute journey for my husband, toddler and I as we are both extremely tall and I'm 7 months pregnant. We were given 2 seats 12 rows apart and my toddler won't sit with my husband and then eventually just one seat for 3.5 of us! It was stressful to say the least! Kate sorted it all out and made sure our return journey was uneventful and pleasant and was at the other end of the phone no matter day or time. I've also just found a lovely bunch of flowers tucked behind the gas meter to apologise even though none of it was Kate's fault. I've given up booking flights online myself as it so much easier having someone else do the legwork and manage to find cheaper flights at that! I recommend Kate thoroughly
Sent in by kirsten brooks
london, 11 August 2017
Kate really went the extra mile to make sure we had the best deal for our next holidays. Very efficient indeed! Highly recommend her!
Sent in by Angie Brown
London, 04 May 2017
I love the personal attention I received from Kate Matthews. She really put my mind at ease and took the stress out of booking our holiday. It was great doing business with her!!!
Sent in by Jack Smith
West Sussex, 18 April 2017
Second time we have booked with Kate. Both times last minute, hard to source exact requirements. Each time we received rapid service with exactly what was required. Also appears to be cheaper than booking ourselves online. Always friendly. No task, however small, a chore. Excellent service all round.
Sent in by Brian Mendes
London, 10 March 2017
Kate went out of way to assist us in our holiday. She worked tirelessly to answer our questions, and was prompt in rearranging the tour with our alternative choices. The service was exceptional and I cannot praise Kate highly enough. It has been a revelation.
Sent in by Carole Osmond
Kent, 15 February 2017
Thank you Kate for helping to make Disney special for Kathryn and the family.... thank you for the note in my room too. It's all the little things that add up to put smiles on faces... You do a brilliant job ... well done that girl Xxx
Sent in by Sarah & Nick Gregory
Forest Hill, London, 22 January 2017
Thanks for booking our wonderful holiday. We can't believe how effortless you made the whole experience and are truly grateful for the enormously personal care and advice you have given us. I would recommend your services to anyone. Thanks again.
Sent in by Gill Wade
Sevenoaks, Kent, 06 January 2017
You have certainly found us a gem of a hotel....it is totally brilliant....we love it and are having a great time. We even wonder why we have hired a car to leave it!! To top it all, when we arrived back from dinner last night there was a lovely bottle of bubbly awaiting us....with a note from you! What a lovely thought........much appreciated. You have booked a real winner here!! THANKS from us both!!
Sent in by Vikki Vellacott
Tonbridge, Kent, 14 December 2016
Honestly, thanks so much for all you did, we had the most amazing time. Kate Matthews is now on speed dial on my phone and I would not think twice to recommend her to others! She recently organised a once in a lifetime, magical trip to Lapland for our family. Kate was so knowledgeable throughout, speedy and patient at replying to my ongoing questions, and made our trip so special including all our demands! No request was too big, and I am super grateful to her in making this trip so magical for us, we will not forget the experience in a hurry.
Sent in by Jacqueline Bendall
West Sussex, 04 November 2016
Amazing job! Not only did you make my late impossible booking possible for my daughter and boyfriend, you went out of your way to check them in online before I even thought about it! Credit to you and of course your company. Oh, and you were cheaper than BA direct! Booking again soon. Thank you so much.
From the pristine white-sand beaches of Thailand’s idyllic islands to the sprawling wide-open roads of the USA; the historic and breathtakingly beautiful architecture of India to the crystal-clear turquoise waters of the Maldives – there’s a world of wonder out there and it’s just waiting to be explored.
Contact me on 0203 603 5590