Lucy Nailen

I'm based in

North Shields

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hi, I'm Lucy.

With 38 years of experience in the travel industry, I have developed a deep expertise in providing professional service and creating unforgettable travel experiences. My career began managing one of the North East's leading independent travel agencies, specialising in bespoke tailored travel arrangements for individuals and groups. My dedication and attention to detail quickly led me to oversee a hypermarket for the world’s largest travel company.

For the past 15 years, my focus has been on the corporate travel sector, where I have excelled in managing individual and group business trips and itineraries, organising corporate seminars, conferences, and incentive travel programs for major Blue Chip organizations. Additionally, I have extensive experience servicing Oil and Gas clients, from solo engineers to full crew changes. My comprehensive knowledge and strategic approach have allowed me to serve a diverse portfolio of international clientele effectively.

Based in the North East of England, I continue to deliver exceptional service, ensuring that every journey is seamless and every event is flawlessly executed. My commitment to excellence and client satisfaction remains the cornerstone of my career.

Additionally, I provide full financial protection through the Travel Counsellors Financial Trust, ensuring your travel and trip are fully insured. You’re safe with us should something happen; your money won’t be at risk, and I will be here to support you seven days a week. That’s part of the value I create for you. There’s also a 24/7 Duty Office telephone line for emergencies while overseas.

Please don’t hesitate to contact me to discuss how I can help you with your business travel.

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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Let’s talk through your ideas, no pressure.

0191 381 0049

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Travel Counsellors

Finding your match...

Every unforgettable journey starts with the right person by your side.