Hi, I am Lucy and I live in Cheltenham, Gloucestershire.
Having been in the travel industry for more than 20 years working for high street travel agencies, luxury tour operators and the last nine years in the cruise industry, travel is a real passion of mine.
The destinations I have travelled to are Barbados, New Zealand, Australia, Thailand, Singapore, Hong Kong, Majorca, Egypt, Canary Islands, Dubai, Mauritius, Cyprus, Canada, New York, Mexico, Morocco, cruised around the Caribbean, Baltic Capitals and Norway, Thailand, Florida Keys to name but a few.
I can help with any travel enquiry. Whether it is a luxury break, family holiday, city break, cruise, sports or spa break or a tailor-made around the world, I can give you my personal advice and recommendations on all types of holidays across the globe. In addition, I specialise in business travel so can help organise any itinerary no matter how simple or complicated.
As a company Travel Counsellors prides itself on its exceptional customer service. This is one of the main reasons that I joined them and working from home means I can provide the highest possible customer service to ensure that each and every travel arrangement meets as well as exceeds expectations. As I do work from home I’m available at a time and place to suit you. I offer appointments and home visits outside of usual office hours as I understand the heavy demands made on your time with the busy lives we lead. My job is to make planning your holiday as convenient and stress free as possible.
I treat each enquiry with the time and attention it deserves and I like to recommend hotels and resorts that I have stayed in myself, or ones that I have had great feedback from my clients. Overall you can ensure you’ll get personal reviews that you can trust.
Your money is 100% financially protected against supplier failure, by either our ATOL licence or the Travel Counsellors Trust giving you complete piece of mind when you book your holiday. It’s the best financial protection in the industry - no other company will protect your money like Travel Counsellors. I very much look forward to hearing from you and becoming your personal Travel Counsellor
My customer stories
Sent by David Evans
Cheltenham 31/07/2025
Lucy listened carefully to what we said we wanted in our holiday booking and found exactly the right thing for us. She has excellent customer service skills and her professionalism and experience inspires great confidence. Thank you!
Sent by Taliah Badger
Cheltenham 13/04/2025
Lucy has been really helpful and very patient with all the questions I’ve asked. I’m really looking forward to our holiday! Thank you Lucy for all of your help, it’s much appreciated.
Sent by Stephen Cole
Cheltenham 22/01/2025
Superb - the most efficient travel service I have ever used
Sent by Liz Robinson
Gloucestershire 04/12/2024
Lucy is always at the end of the phone to sort any queries. She never minds how many times we change our mind about arrangements and does her absolute best to give us the exact holiday we asked for. We have full confidence in Lucy.
Sent by Peter Walsh
CHELTENHAM 16/09/2024
Personal service and attention to detail at its best
Sent by Dave Fisher
Cheltenham 15/07/2024
Super efficient friendly and reliable service! Lucy is great.
Sent by Linda Edmonds
Cheltenham 12/07/2024
Lucy is a truly expert travel adviser She invariably finds the right option for us and responds very quickly. Very satisfied with the service she offers.
Sent by Lesley Davies
Cheltenham 12/06/2024
Lucy was lovely to work with - very efficient and flexible. I am very happy to recommend her in future
Sent by Georgiana Adlkish
Cheltenham 12/06/2024
Super helpful, fast responses, took on board what we were asking!
Sent by Gill Forbes
Cheltenham 22/04/2024
Lucy is very efficient, provides bespoke holidays to fit requirements, and takes the time to alter things as necessary. I have used her services three times and would definitely recommend
Sent by Sharon Marson
Gloucestershire 19/03/2024
Fantastic service. Nothing was too much to sort. Speedy response and a holiday that is tailored to our needs. You couldn't ask for more. Highly recommended.
Sent by Andrew Nash
Gloucestershire 25/01/2024
Lucy @ travelcounsellors have always given a first class service and I expect I’m one difficult customer but you always deliver. Thank you.
Sent by Charlotte Morris
Cheltenham 16/01/2024
Lucy is fab, she listens to what you want and puts it together, with recommendations for enhancements and helps you to get the best out of your plans. I wouldn't book anywhere else.
Sent by Rebecca Chaplin
Cheltenham 16/01/2024
Lucy is brilliant at anticipating my every need both pre and during the visit. An absolute star!
Sent by Paul Kerby
Cheltenham 16/08/2023
Approached Lucy because we wanted to go to Paris (short notice - and not travel savvy) We wanted car pick up / flight / and nice hotel (Paris central) Lucy sorted all of this (including boarding passes) - this gave us a great holiday and great memories. Lucy also took our calls when we had a few questions - great personal service
Sent by Georgina Phillips
Cheltenham 16/08/2023
Always so grateful for Lucy's help and guidance when booking our more adventurous holidays. We have had a great expereinces on the holidays Lucy has booked for us and would not have know to have tried the hotels recomended and booked by Lucy, which made our holiday. Looking forward to our next trip in March.
Sent by Caryn Wright
Cheltenham 04/08/2023
Lucy was recommended by a friend and she has provided a fantastic service so far and we feel looked after
Sent by Liz Robinson
Dursely 01/08/2023
Listens to our needs, always answers our queries quickly. All round great service.
Sent by Paul Engelbrecht
Cheltenham 27/07/2023
Lucy is very patient and helpful at all times. We continue to use her always.
Sent by Linda Edmonds
Derbyshire 04/07/2023
Lucy is excellent in every way as a travel consultant. She is responsive, attentive and thorough. Great working with her on our future travel.
Sent by Heather Eaton
Gloucestershire 12/06/2023
Communication with Lucy was brilliant either by email or on the telephone She went out of her way to get us the flights and hotels that we wanted at the best price. We very much look forward to our holiday next year in Panama and Costa Rica thanks to Lucy’s careful planning.
Sent by Shaun Scott
Goucester 02/06/2023
Lucy was excellent in helping me book my trip to Porto later this summer. Highly recommended ??
Sent by David Obadiah
London 25/05/2023
Efficient and professional service and I have recommended Lucy to many of my contacts. thanks
Sent by Jan Keller
Cheltenham 12/05/2023
I’ve booked a few holidays now through Lucy Superb service and very thorough. Had amazing holidays so far and plan to book even more in the future. Highly recommend Lucy and Travel Counsellors.
Sent by Kelly Serjeant
Cheltenham 09/05/2023
Lucy is fantastically approachable and proactive in her assistance - fast to respond and with excellent attention to detail. I would thoroughly recommend using the services of Travel Counsellors.
Sent by Allen Mawby
Ledbury 13/04/2023
Lucy is always very helpful and goes the extra mile to ensure there is an excellent experience and any issues or problems are resolved as quickly as possible
Sent by Adam Palmer
Bath 20/03/2023
Lucy has been amazing, she really listened to what we wanted to do and came up with a fantastic itinerary! We look forward to working with Lucy on our future holidays. Thank you, Lucy!
Sent by Gavin Charlton
Cheltenham 12/03/2023
Lucy has put together the perfect break for us & has been very responsive & accommodating throughout..
Sent by Kelvin Barnett
Cheltenham 23/01/2023
Lucy’s always be obliging and get best prices
Sent by Dave Kingscott
Cheltenham 22/01/2023
Although we're yet to embark on our travels, Lucy's service to date has been first class - friendly, informative, professional, knowledgeable, flexible and responsive. Can't wait to enjoy the benefit of her efforts!
Sent by Emily Pearce
London 22/01/2023
Lucy has been extremely helpful, found our dream holiday and then continues to be communicative and quick to respond. Thank you!
Sent by Jon Card
Cheltenham 22/01/2023
The whole process with Lucy was very smooth and easy , we feel completely satisfied.
Sent by Liz Robinson
Gloucestershire 22/01/2023
Lucy booked a 5 week holiday for us to Vietnam, Cambodia and Thailand. She took all our considerations into account and added some ideas of her own. Everything has been booked from flights to trips to our hotels, so we have had absolutely no stress or worries. Lucy answered all our questions straight away and now we are just looking forward to a great holiday. I cannot recommend Lucy highly enough., she did an amazing job with a very short time restriction.
Sent by Linda Cannon
Buckinghamshire 22/01/2023
Lucy is so helpful and always positive about any aspect of our holiday requirements - even when we need to alter them at short notice!. We enjoy working with Lucy who conscientiously gives us a very bespoke and experienced service ensuring we will get the best from it.
Sent by Jo FitzGerald
Devon 23/12/2022
Lucy was extremely patient and not at all pushy, She did her best to guide us and came up with destinations we may not have considered ourselves but which fitted our brief and budget perfectly. Would highly recommend Lucy’s services which saved us hours of trawling internet sites.
Sent by Vikki Parnell
Poole 23/12/2022
So helpful and made the booking process super easy
Sent by Andy Dunn
Oxfordshire 13/12/2022
Lucy was fantastic to deal with being extremely responsive and helpful. Will not hesitate to recommend or use again!
Sent by Charlotte Morris
Cheltenham 07/11/2022
Lucy is an incredible travel counsellor, she genuinely cares about the detail of each itinerary she puts together, taking the time to match your individual needs to create bespoke experiences which make the holidays feel truly 'yours'. She appreciates that time is precious and that if you are using your spare time on a holiday, she wants to make sure it is wonderfu;l for you. She doesn't shy away from making suggestions which you may have never considered which can end up being the cherry on top of a wonderful break away. My advice is don't waste your time putting your own break together to save a few pounds here and there with the risk that if any part of those arrangements fail you will be left high and dry, let Lucy care for you, take care of the details and be there for you if anything changes with your arrangements. Life is short, take the trip, just arrange it with Lucy!!
Sent by Mark Wall
Devon 07/11/2022
Quick, flexible, very knowledgeable, put up with all our changing requests and ideas with politeness and efficiency. saved us hour and hours of searching round and we got an excellent package.
Sent by Jon Edwards
Cheltenham 28/10/2022
fantastic service, very prompt and professional all the trips we have taken have gone extremely smoothly
Sent by Margaret Winter
Cheltenham 28/10/2022
I know several of my friends use her already. She is excellent
Sent by Simon Wensley
Birmingham 04/10/2022
Great Professional Service carried out in a friendly and efficient manner.
Sent by Simon Hall
Cheltenham 27/09/2022
Lucy supported me through a very specific requirement which certainly wasn't easy to accomplish. She sorted an even better option in next to no time. The service and attention to detail scores 120% Will be booking everything through Lucy from now on.
Sent by Sarah Dagnall
Cheltenham 01/09/2022
Fab service as always especially as we were awkward customers and changed our minds many times!! Lucy managed to find us a holiday that we were all happy with and went above and beyond x
Sent by Faye Baker
Lincoln 25/08/2022
We have just got back from an amazing holiday in St Lucia. It was probably one of the best resorts I have ever stayed at ever! I was blown away. The relaxed style suited us very well. No boring meetings by holiday reps or having excursions sold to you under pressure. A beautiful location. Spacious and well equipped suites/apartments. Great food, friendly staff. Four swimming pools. It was low key but felt very special. Lucy helped every step of the way because we had booked once and changed it due to ongoing Covid concerns. She was always there to help with all the little things that you forget to ask. Thank you so much. It was truly an amazing time and we will re book and use Lucy again. This was the first time we had used Lucy at Travel Counsellors but it won't be the last. Just very very happy!!
Sent by Simon Harkin
Gloucester 24/08/2022
Superb service continually delivers everything we ask for
Sent by Peter Walsh
Cheltenham 24/08/2022
Our first ‘experience’ with Lucy has been first rate and we will be recommending her to friends and family whenever the opportunity arises.
Sent by David John
Stonehouse 17/08/2022
Very helpful and offered full support on a multi flight business trip. All flights and very importantly baggage was organised and information explained. Further trips will be booked with Travel Counsellors
Sent by David Obadiah
London 28/07/2022
Lucy is fast, efficient and professional. A rare combination these days. I would totally recommend her services. It was a pleasure dealing with her. Thanks you.
Sent by Jennifer Buttery
Herefordshire 20/07/2022
Nothing is ever too much trouble and I'm indebted to Lucy for working hard to meet our brief.
Sent by Emma Pritchett
Gloucestershire 08/07/2022
Really helpful and great service ! Thank you Lucy
Sent by Nicola Goldsmith
Cheltenham 20/05/2022
Lucy is brilliant. Wouldn’t go on holiday without her
Sent by Jeanette Cander
Spain 11/05/2022
Fantastic service from Lucy I was recommended to her and brilliant thankyou I will be contacting her again
Sent by John Holt
Rossendale 08/03/2022
A wonderful holiday was had by all in beautiful Mauritius, despite a grade 4 cyclone! Your guidance and expertise lead to smooth transitions on all journeys reducing any anxiety we may have had during these difficult times. Thank you so much for your help and assistance from start to finish and we will have no hesitation in recommending you and your company to our friends and family
Sent by Faye Baker
Lincoln 22/02/2022
Lucy is amazing!! I cannot fault anything.
Sent by Ali Mayes
Cheltenham 22/02/2022
Lucy is excellent as always. In one phone call I had paid the balance on one holiday and booked another, nothing is too much trouble for Lucy. 100/10!
Sent by David Cooper
Cheltenham 07/02/2022
Lucy and Ali have been perfect in every way. Wonderful service. Thank you.
Sent by Stuart Rostron
Cheltenham 01/02/2022
Lucy is simply the best!!
Sent by Jeremy Winter
Cheltenham 28/12/2021
So easy to sort a holiday - Lucy extremely helpful and was always at the end of a phone for any queries. We changed our itinerary so many times but it was always solved !!
Sent by Simon Harkin
Gloucester 20/12/2021
Super friendly super helpful. Takes all the stress away from booking a holiday. Highly recommended
Sent by Sarita Pearson
Birmingham 30/11/2021
Lucy has been extremely helpful throughout, friendly, approachable and knowledgable! Thank you x
Sent by Nigel Knowlman
Cheltenham 11/10/2021
Brilliant knowledge and service always but especially in the constantly changing goalposts of the Pandemic
Sent by Tracy McFeeley
Devon 19/09/2021
Fantastic service! Lucy’s communication was great, she got back to me quickly with quotes and information, and her suggestions matched our requirements and budget. I’ll definitely recommend her to friends and family.
Sent by Debra Kelly
Pershore 09/09/2021
Lucy has been efficient, courteous and listened to our wishes and requirements.
Sent by Mark Richardson
Thirsk 05/09/2021
Lucy provides a very professional service and always manages to get us everything we want plus some within the budget set. This makes travel planning a lot lot easier and we get to see things we would not of thought about. Excellent!
Sent by Charlotte Morris
Cheltenham 05/09/2021
Lucy is superb, she takes the time to get to know what you REALLY want from all aspects of your holiday and then presents options in an easy to understand way. She can work to your budget, but is not afraid to encourage you to step a little further if she knows that you will benefit from the investment because it will make your holiday really special, based on those needs and wants she discussed at the beginning of the process. This is how you end up with holidays of a lifetime. Thanks Lucy xx
Sent by Michaela Brown
Ross on Wye 12/08/2021
Lucy gives 110% to you and does all she can to get the holiday you want. I know if I ask Lucy to find a holiday for us she does and it’s alway spectacular
Sent by Simon Gee
Birmingham 12/08/2021
Excellent service, listened to requirements and delivered plus more than expected. Can only speak positively about
Sent by Ruth Frett
Chepstow 07/02/2020
Lucy is brilliant- really friendly and helpful.
Sent by David Evans
Cheltenham 30/01/2020
First-class service at all times!
Sent by Chloe Harper
London 29/01/2020
Lucy is always incredibly friendly, helpful and knowledgable. It’s always fab to have her help with booking. Thank you Lucy!
Sent by Nigel Knowlman
Cheltenham 23/01/2020
Friendly, personal service, brilliant knowledge and real commitment to understanding our requirements to provide the best solution
Sent by Josie Surgenor
Cheltenham 13/01/2020
Lucy is brilliant. I love the personal touch and she is always very patient if I change my mind or have queries about something.
Sent by Michaela Brown
Cheltenham 10/01/2020
Lucy has been great helping us plan our holiday, we asked and she delivered. Second time of using Lucy and the service has been 100%. Thank you so much
Sent by Dave Surgenor
Cheltenham 09/01/2020
It's our third trip organised by Lucy and we already recommend her very highly to friends and family - one family member is currently booking her second trip with her which says it all!
Sent by Christine Hughes
Cheltenham 05/01/2020
Myself and my partner have used Lucy to book our holiday several times. The service she provides is second to known, she is attentive to detail and helps guide you through, the sometimes very complicated hotel selection process. We’ve had a couple of times when we needed help with the hotel when we are at the resort - she has always been able to provide assistance when required. We will use Lucy again with absolute confidence. Christine Hughes
Sent by Susan Evans
Wallingford 12/12/2019
Lucy has gone above and beyond in helping answer all our questions and queries and ultimately booking our first cruise ever, to the Baltic Sea next summer. Really looking forward to it!
Sent by Alison Argall
Doncaster 11/12/2019
Lucy is an absolute diamond with the patience of a saint! Thank you!
Sent by Rowena Marland
Water Orton 11/12/2019
Lucy provides a great service, goes above and beyond to help
Sent by Mark Williams
Alicante 03/12/2019
Yes would definitely recommend. I have used Lucy before and have an excellent service and support
Sent by Sian Davies
Tewkesbury 14/11/2019
Love the 'knowledge on the ground' that takes the guesswork out of trying to choose the best hotels and trips when planning your holiday. Always good to talk it all through with Lucy.
Sent by David Cooper
Cheltenham 12/11/2019
Wonderful service from the lovely Lucy Thurston who always goes the extra 1,000 miles for her clients.
Sent by Janie Whittemore
Cheltenham 29/10/2019
Lucy saved us at the last minute and found a fantastic holiday. The sense of care and personal service is second to none with Lucy. I wouldn't hesitate to recommend her.
Sent by Charlotte Morris
Cheltenham 07/08/2019
Lucy takes the time to listen to what you really want from your holiday and goes above and beyond to deliver that. She seems to appreciate that holiday time is precious and seems as keen as you are to get it just right. Haven't been disappointed yet!
Sent by Sharon Adams
Gloucester 02/08/2019
Planning my summer holiday through Lucy was easy and stress-free. She did all of the research and even sorted private transfers and car parking. Providing links for visa's and advising on time left on passport ensured that everything was taken care of. I would definitely recommend Lucy and use her services again.
Sent by Rosie Green
Cheltenham 25/07/2019
Always receive a fantastic service with Lucy; I would recommend her every time to everyone!
Sent by Martyn Hale
Birmingham 04/07/2019
Fantastic service from people who love to serve
Sent by Josie Surgenor
Cheltenham 26/06/2019
Lucy was a fantastic support and she went out of her way to help me. I would thoroughly recommend her.
Sent by Graham Privett
Cheltenham 30/05/2019
Lucy has been so helpful in arranging both our holidays
Sent by David Evans
Cheltenham 03/05/2019
Lucy Thurston could not be more helpful or accommodating of my requests. Excellent professionalism and service!
Sent by John Bell
Bournemouth 23/04/2019
Lucy is both super efficient and also a real pleasure to do business with so absolutely every reason to recommend her to others.
Sent by Mchael Durkan
Cheltenham 23/04/2019
Lucy's been really helpful on a number of occasions and i'd be happy to recommend her services to friends.
Sent by Sue Everson
Cheltenham 23/04/2019
Lucy just makes everything so easy. I tell her what I am looking for and she comes back with an excellent selection and does all of the work for you. I will definitely be using her again.
Sent by Sarah Brooks
Kinver 15/04/2019
Already recommended Lucy to several of my friends who have gone onto book with her, your holiday plans and bookings are most definately in safe hands!
Sent by Nicola Harverson
Cheltenham 09/04/2019
Absolutely would and have recommenced Lucy, she has taken away the frustration of booking holidays, created great adventures and supported us throughout.
Sent by Kate Bailey
Cheltenham 02/04/2019
Lucy asked the right questions, quickly established what we wanted and even though it was a last minute booking got it all organised for us. We could not ask for more.
Sent by Georgy Phillips
Cheltenham 02/04/2019
Lucy was very helpful and accommodating and very quick to respond. Will definitely use your services again. Thank you for everything :)
Sent by Tony Neville
Cheltenham 02/04/2019
As usual, we had a quick, efficient and friendly service from Lucy.
Sent by Linda Roe
Cirencester 29/03/2019
Lucy was very patient with us and did a wonderful job creating our holiday. I am now really looking forward to the summer.
Sent by Paul Engelbrecht
Cheltenham 29/03/2019
Lucy is very patient and helpful. I would have no hesitation recommending her.
Sent by Stuart Rostron
Cheltenham 29/03/2019
Lucy is simply amazing at taking the stress out of the organising part.
Sent by Sallyann Rolfe
Gloucester 15/03/2019
This is the second holiday Lucy has organised a holiday for us and she has been brilliant. We will never go anywhere else now for all our holiday requirements.
Sent by Christine Hughes
Cheltenham 06/03/2019
Lucy has managed several trips for us from simple to complex and every time we’ve been delighted with the holiday. It’s also a real comfort to know that if there are any problems Lucy is there to help you resolve them.
Sent by Caroline McCormack
Cheltenham 02/03/2019
Always efficient, friendly service
Sent by Phil Gibbens
Cheltenham 01/03/2019
Takes all the stress out of my holiday planning and will always use Lucy
Sent by Jenny Davies
London 18/02/2019
Lucy was amazing I will never book my holiday with anyone else. I’ve already recommended her to friends at work and my parents
Sent by Mahesh Patel
Cheltenham 18/02/2019
She is a credit to your organisation. Very helpful despite changes been made by me at least 3 times about the itenary. She never lost focus about her customers needs and duly obliged with a revised travel plan. Keep up the excellent work ethic.
Sent by Darrell Abbott
Newport 06/02/2019
I have already passed on Lucy's information to my friends! Hassle free holidays from now on.
Sent by Hayley Privett
Cheltenham 04/02/2019
Great service as always
Sent by Simon Wensley
Bromsgrove 15/01/2019
Excellent professional friendly service, tailor-made to suite your business needs and taking the stress out of having to sort out your own travel itinerary, providing good value for both money and choice.
Sent by Denise Latchford
Poole 15/01/2019
We have been delighted with the level of service that Lucy has given us. Absolutely first rate, very friendly and professional, and has made organising and going away on holiday, stress free.
Sent by Steven Murray
Cheltenham 17/12/2018
Lucy was excellent, patient and informative. Cannot wait for the trip!
Sent by David Street
Telford 04/12/2018
My request was very last minute...her response time was fantastic as was her professionalism and the end result.
Sent by Caroline Lee
London 23/11/2018
Great service, so helpful and supportive. It was a great experience, cant wait for the honeymoon now!
Sent by Miles Wallace
Cheltenham 23/11/2018
Has been fantastic and very thorough all the way through to ensure we make the most of our holiday and travels. Would recommend Lucy everytime!
Sent by Ali Mayes
Cheltenham 23/11/2018
Excellent service again from Lucy. Have already recommended her to several people and will go on recommending to as many people as I can.
Sent by Simon Harkin
CHELTENHAM 28/10/2018
Absolutely brilliant service. Great attention to detail really listens to requirements and presents some lovely options. Made our life so simple and takes all the stress away from booking a foreign holiday. Thank you
Sent by Louise Troman
Bournemouth 22/10/2018
We could not fault the service we got from Lucy. She will always be our first point of contact when we want to go on holiday. Thank you.
Sent by David Evans
Cheltenham 26/09/2018
I have always received the highest quality of service and support and would have no hesitation whatsoever in recommending Travel Counsellors to anyone!
Sent by Russell Walker-Jones
Cheltenham 24/09/2018
Lucy was excellent! Made my life so easy
Sent by Jeremy Winter
Cheltenham 24/09/2018
Most helpful service as ever, many thanks. Jeremy.
Sent by Darren Cooke
LEDBURY 30/08/2018
Amazing customer service that I'm more than happy to book with for more years to come. Highly recommended.. A happy Darren going to sri lanka..
Sent by Paul Engelbrecht
Cheltenham 26/08/2018
Lucy is very accomodating and caring! I would have no hesitation recommending her. Thank you.
Sent by Caroline McCormack
Cheltenham 23/08/2018
Perfect service from Lucy. Everything went like clockwork. We would definitely use her services again.
Sent by Angela Ashwell-Garlick
Cirencester 13/08/2018
Lucy is always quick to respond and provides a great service. Thank you!
Sent by Zoe Snook
Birmingham 30/07/2018
Lucy is an absolute star. We have booked three holidays with her now, and will always book through Lucy. She takes all the stress away, even when we don’t know what we want ourselves. Thank you for all your hard work
Sent by Christina Westecott
Cheltenham 19/07/2018
Lucy has been extremely helpful in finding us good holiday prices and even had to change the itinerary several times, which we appreciate.
Sent by Rebecca Chaplin
Cheltenham 24/05/2018
Lucy offers superb customer service. She takes all the stress out of travelling because everything she books goes to plan.
Sent by Denise Latchford
Poole 24/05/2018
Lucy has been extremely helpful in researching details of holidays for me and is very quick to respond to any queries. I am grateful for her very personal service.
Sent by John Bell
Surrey 24/05/2018
Lucy is a lovely person to deal with. Extremely responsive to any query/request and very proactive. Who needs anything else.
Sent by Mark Williams
Spain 09/05/2018
Lucy was very good her response times and communication was brilliant. Already passed on her information to a friend. First class. Thank you Lucy
Sent by Rosie Green
Cheltenham 08/05/2018
I already have recommended Lucy to a number of people. She is fabulous!
Sent by Cathy Hipkiss
Cheltenham 07/05/2018
Lucy quickly dealt with our enquiry, she found alternative hotels, laid out various booking/room options and flights. It is just so helpful to have someone sort it out and book it!
Sent by John Short
Gloucester 09/04/2018
Helpful, supportive and knowlegdable. A great help in my planning.
Sent by Martin Thomas
Gatcombe 07/04/2018
A really excellent service so far
Sent by Sara Reader
Cheltenham 05/04/2018
Lucy was very responsive and came up with various options the day after I told her what we were looking for. I've already recommended her to my friends.
Sent by Debra Rammell
Cheltenham 20/03/2018
Lucy was really helpful and knowledgeable on the US where I am going to stay.
Sent by Eileen Watta
Worcestershire 15/03/2018
Really great service; speedy, efficient and extremely professional. Thank you.
Sent by Nicky Harverson
CHELTENHAM 26/02/2018
Lucy you made this so easy for us. I felt confident through out that we would get what we wanted. Even when we had to make a few adjustments based on flights/spaces available etc. it was all done with ease and speed. Thank you.
Sent by Sian Davies
Tewkesbury 08/02/2018
Lucy has put the joy back into choosing a holiday!
Sent by George Tatham - Losh
Cheltenham 24/01/2018
Lucy was fantastic, easy to deal with and made my life as easy as possible!
Sent by Christine Hughes
CHELTENHAM 04/01/2018
I wanted to thank you for such a wonderful trip - we really enjoyed the holiday and I can’t think of a better way to have closed out what was a very difficult and challenging year. It was a great itinerary which you pulled together with little or no input from us and in record breaking time - so Lucy please accept very sincere thanks from both me and Stuart for our wonderful holiday! We will definitely return to lovely South Africa!
Sent by Dani Olley
Gloucestershire 04/01/2018
Lucy is an absolutely fantastic Travel Counsellor and it is always a pleasure doing business with her, Lucy makes travel so much easier.
Sent by Sue Everson
GLOUCESTER 04/12/2017
Lucy made it all so easy
Sent by Michelle Holden
Loughborough 16/11/2017
Super informative service!
Sent by Tom Hobbs
Cheltenham 26/10/2017
Lucy has been fantastic, took all the stress out as it was a large group booking. Thanks for you help, would highly recommend lucy & her team. :)
Sent by Rebecca Chaplin
Cheltenham 21/09/2017
Lucy is extremely efficient and goes above and beyond for her clients. I highly recommend her.
Sent by Rosie Green
Cheltenham 16/09/2017
I would most definitely recommend Lucy to business associates and friends! Friendly, efficient, knowledgeable and has a good sense of humour too. Thank you!!
Sent by Aisling Macleod
Cheltenham 30/08/2017
Lucy takes all the hassle out of booking a holiday and is a pleasure to deal with! Would highly recommend using Lucy and Travel Counsellors
Sent by Justin Golby
CHELTENHAM 28/07/2017
Lucy offers a fantastic service! She is very helpful and extremely efficient, offering suggestions that make the whole process stress free.
Sent by Stuart Rostron
CHELTENHAM 26/07/2017
We often give Lucy a 'tricky' one to solve either due to lack of notice, cost restrictions or some other non straightforward request(s). Lucy has never let us down. Thank you Lucy
Sent by David Cooper
Cheltenham 25/07/2017
Excellent service from a wonderful Lady.
Sent by Jamie Marston
Romsey 11/07/2017
Lucy takes the time and is very professional in her ability to source what is needed.
Sent by Jeremy Winter
Cheltenham 28/06/2017
Speedy responses to all queries, really helpful in every way, very much obliged for everything.
Sent by Michael Durkan
Birmingham 15/05/2017
Really helpful and hassle free. Thanks.
Sent by David Evans
Cheltenham 29/03/2017
I have been delighted with the level of support and advice I have received from Lucy Thurston.
Sent by Kate James
Cheltenham 28/02/2017
Outstanding service (despite last minute changes!). I can't recommend Lucy highly enough.
Sent by Kerry Lawrence
Cheltenham 21/02/2017
Lucy has been incredibly diligent with our travel request. She has matched all our requirements very promptly and has kept me in the loop at all stages.
Lucy has given us great advice regarding car hire in USA which will save us money on collection.
I highly recommend Lucy to anyone who wants hassle free holiday preparations - her attention to detail is second to none.
Sent by Aisling Macleod
Cheltenham 16/02/2017
Lucy has always provided a five star service from checking us in on line to personally delivering our tickets and travel documentation. I would definitely recommend Lucy and in fact have done on many occasions.
Sent by Zoe Snook
Cheltenham 03/02/2017
It has been an absolute pleasure booking holidays with Lucy, she is a real pro and makes you feel very well looked after with all her knowledge, having booked a wonderful summer holiday to Cyprus last year it was a no brainier to ask Lucy to organise our dream trip to New York this year. Thank you Lucy for all your help as always xxx
Sent by Nigel Knowlman
Cheltenham 01/02/2017
Very helpful, extremely prompt and very flexible
Sent by Sallyann Rolfe
Cheltenham 01/02/2017
Nothing was too much trouble for Lucy and she organised our trip so quickly and efficiently. The best experience with a travel consultant we've ever had.
Sent by Joanne Daubeney
Cheltenham 21/01/2017
Excellent service, efficient, friendly with great thoughts on holiday
Sent by Andrew Mayers
Stockton On Tees 14/01/2017
Lucy has been brilliant, answered all our questions with real honest answers. Helped us make the best decision on holiday, she was recommended to us from a friend and we will recommend her to all of our friends and will use her again. Thanks.
Sent by Teresa Taylor
Evesham 14/01/2017
Lucy is very approachable and understands what you want and offers ideas and solutions.
Sent by Phil Gibbens
Cheltenham 20/12/2016
Easy and very efficient! The prices provided also were very competitive with the big players but nice to have some personal service too!
Sent by Teresa Jackson
Glasgow 21/11/2016
Lucy's been great and brought ideas to us which we wouldn't have thought of. Definitely would recommend to anyone!
Sent by Rebecca Chaplin
Cheltenham 07/09/2016
Lucy offers an excellent service and now handles all my travel.
Sent by Anna Hingley
Stourbridge 31/08/2016
James and I would like to say a big thank you for all your help sorting out her honeymoon.
I fell in love with Venice, it really is the most wonderful city.
Sent by Graham Papenfus
Cheltenham 09/08/2016
Lucy is brilliant and has revolutionised the way I book my travels.
Sent by Katie Simmonds
Bristol 26/06/2016
Friendly and efficient service that I wouldn't hesitate to recommend, many thanks.
Sent by Sarah Withers
Painswick 26/06/2016
Lucy does a fantastic job and makes the whole holiday process stress free.
Sent by David Evans
Cheltenham 24/06/2016
Lucy has my full confidence in arranging both business and leisure trips, and I will continue to use her as my first choice!
Sent by Zoe Snook
Cheltenham 08/06/2016
Lucy was an absolute pleasure to deal with, plain sailing all the way; I will be booking all my holidays through her forever :) Thank you xx
Sent by Caroline Topping
Cheltenham 14/04/2016
I highly recommend Lucy as she was exceptionally helpful and gave me a very good deal. She is very quick to respond and in getting things done. In addition to this, Lucy is a very nice person and very good at what she does.
Sent by Anna Hingley
Stourbridge 07/04/2016
Very helpful and professional Lucy went above and beyond to make sure we got what we wanted for our honeymoon.
Sent by Kara Holdsworth
Cheltenham 06/04/2016
Lucy you are very helpful and have made all our bookings very smooth and easy. We also loved the prices you gave us! Thank you
Sent by Robert Holdsworth
Cheltenham 29/03/2016
Great communication from the start, friendly and found the holiday we wanted.
Sent by Mahesh Patel
Cheltenham 29/03/2016
Very efficient with all questions and suggestions put forward - a credit to your company.
Sent by Kate James
Gloucester 10/02/2016
I can't recommend Lucy's service more highly. She quickly understood what I wanted and was able to provide a variety of alternatives and suggestions. The stress-free, speedy and incredibly friendly service means I will definitely be recommending her! Thank you Lucy :)
Sent by Samantha James
Cheltenham 10/02/2016
Lucy has been so helpful, nothing is too much trouble. Really took the stress away.
Sent by Graham Papenfus
Cheltneham 09/02/2016
Lucy is brilliant and has made organising my travel an absolute breeze. Thank you Lucy.
Sent by Mark Richardson
Thirsk 04/02/2016
Pleasant friendly competent great at listening to the requirement and then meeting it! Great job Lucy!!
Sent by Kam Kooner
Southall - London 16/01/2016
Very helpful and brilliant service!!
Sent by Mark Davies
Cheltenham 20/10/2015
Lucy was great at organising a very complex itinerary for flights, hotels, transfers and parking. We needed her services as part of a business trip that was on a tight deadline. Lucy took the headache of trying to arrange the trip ourselves, and was excellent in terms of communications, sending documents etc. I wouldn't hesitate to recommend Lucy for business or personal trips.
Sent by Stuart Rostron
Cheltenham 23/09/2015
Lucy Thurston always goes that extra step to help answers / solve, find out or simply book the best holidays you can hope for!
Sent by Peter Gilkes
Devon 10/09/2015
Lucy always responds to any questions with speed and efficiency. She is always helpful and nothing seems to much trouble. Great service - Why would we choose to go anywhere else?
Sent by Peter Gilkes
Devon 10/09/2015
Lucy always responds to any questions with speed and efficiency. She is always helpful and nothing seems to much trouble. Great service - Why would we choose to go anywhere else?
Sent by Sian Davies
Cheltenham 08/09/2015
Looking forward to our holiday. Lucy's knowledge led us to make a much better booking and so much quicker than trawling through the internet with too much choice and uncertainty.
Sent by Suzy Hillier
Tewkesbury 04/08/2015
Lucy has been nothing but helpful and a pleasure to deal with at every stage of our communications.
Sent by Dani Olley
Lydney 21/07/2015
Lucy is fantastic and I look forward to having her help us with our honeymoon plans.
Sent by Henry Hodgkins
Cheltenham 17/07/2015
Lucy was great. She got us the rooms we wanted quickly and efficiently. We will definitely use Lucy again and recommend her to our friends
Sent by Ross Stewart
Newent 02/07/2015
Lucy has given us excellent service on several trips. Nothing is too much trouble and we will definitely use her services again without hesitation.
Sent by Dan Woolway
Fleet 23/06/2015
Lucy has been fantastic from the first contact. She is extremely helpful and professional and I would not hesitate to recommend her in the future. Superb!
Sent by Sarah Withers
Stroud 07/06/2015
Lucy has been brilliant! We'll definitely use her again and recommend to others. Great service.
Sent by Jonathan Lancashire
Cheltenham 08/05/2015
We deal with Lucy Thurston who has been very efficient, knowledgeable and helpful. I have recommended Travel Counsellors to another School as a result.
Sent by Tom Lane
Longlevens 08/05/2015
Huge thank you to Lucy Thurston, of Lucy Thurston - Travel Counsellor Cheltenham for organising a fantastic short break for Sadie Day and I before our wedding. It was a lovely, stress free break which allowed us to unwind before the big day. All of the hassle and stress of planning a holiday was taken care of by Lucy. I cannot recommend her enough. Nothing was too much effort and we were very well looked after. We are already planning our next adventure — feeling thankful!
Sent by Diane Rossiter
Cheltenham 30/03/2015
I've had very little time to arrange a break for the family and in past years, this usually means that we end up not bothering! I'm glad I met Lucy as it's meant that it has taken the hassle out of finding somewhere suitable for our family and I look forward to having Lucy arrange the extra bits and pieces for our trip to London. Highly recommended, and I've passed her details already to a client of mine.
Sent by Graham Papenfus
Cheltenham 09/03/2015
I have absolutely no hesitation recommending Lucy as she has been a revelation to me and made my life 100% better taking the hassle organising travel and accommodation.
Sent by Stuart Rostron
Cheltenham 18/02/2015
It's just so easy to ask Lucy to sort it all out!
Sent by Sarah Sizer
Essex 29/10/2014
I just wanted to send you an email to say a very big THANK YOU for the most amazing holiday Teresa and I had in Australia, all thanks to you. Everything went like clock-work, the weather was perfect and all the accommodation comfortable. I even thought you had made a mistake with the luxurious apartment we had in the Whitsundays! I have now become VERY high maintenance! Seriously though Lucy, it was amazing and a trip that will stay with me for a very long time and just what the Doctor ordered! Thank you so, so much and who knows, when I have saved some more pennies and Teresa can put up with me again, I will be in touch.
Sent by Sharon Marson
Stroud 25/09/2014
Lucy was extremely thorough and helped give me a number of options for my ski holiday, both in terms of destination, accommodation and cost. Very efficient, helpful and full of knowledge. I would book again with Lucy and will definitely recommend her to friends and family.
Sent by Emma Pritchett
Wootton Under Edge 23/09/2014
Would definitely recommend Lucy, thank you.
Sent by Jonathan Moffitt
Cheltenham 05/08/2014
Lucy is very professional and thorough. Also, she came up with good ideas on how to do my trip to India.
Sent by Stuart Rostron
Cheltenham 04/08/2014
Lucy Thurston is a fantastic example of an individual where nothing is too much to ask and sort out. She is brilliant at responding very quickly to each request we give her. Cannot recommend Lucy highly enough!!
Sent by Rodney Preston
Hereford 02/07/2014
I would gladly recommend Lucy to my family and friends before booking any holidays. Lucy has been very polite, professional, swift to reply and find us great deals.
Sent by Tracy Pym
Cheltenham 12/05/2014
This is the second time Lucy has booked our holiday and hopefully not the last. We have found it less stressful having Lucy organise everything. She never minded how many times I rang her or questioned things, she has lots of patience. I would not hesitate to recommend Lucy as a Travel Counsellor.
Sent by Sara Faiers
Cheltenham 07/04/2014
I have already recommended Lucy to other friends! She's brilliant!
Sent by Pam Coppin
Surrey 03/03/2014
I am just writing to let you know that we had a great holiday and all went really smoothly. The transfers worked really well and everyone at Vidotour we're really good. Always someone at the airport/hotel to meet us. We found all the reps very friendly and they couldn't do enough for us.
The hotels were all very good and we visited loads of interesting places. But feel we now need another holiday to relax!
Thanks very much for all you done to make it such a memorable holiday and we will definitely recommend you to our friends.
Sent by Sali Green
Cheltenham 03/03/2014
We went with Lucy Thurston and Travel Counsellors last year and have booked the same holiday this year. Lucy is fab!
Sent by Victoria Minter
Cheltenham 19/02/2014
We have recommended Lucy to lots of friends. She is very patient as sometimes we are fussy and every holiday we have booked with her has been a success.
Sent by Nigel Knowlman
Cheltenham 18/02/2014
Very helpful and conscious of our budget restrictions - but able to recommended a lovely hotel in New York.
Sent by Maria Davis
Birmingham 14/02/2014
Lucy was very very helpful and a pleasure to deal with.
Sent by Liz Stewart
Cheltenham 05/02/2014
I can wholeheartedly recommend Lucy. Her knowledge is excellent and her customer service values and performance are exceptional. We have been lucky enough to have had great value luxury holidays that have exceeded all of our expectations. I’m counting down the days until the next one!
Sent by Neil Stewart
Cheltenham 27/01/2014
Lucy's attention and keenest to help is what really makes a difference.
Sent by Stuart Rostron
Cheltenham 27/01/2014
Fantastic fast service.
Sent by Sophie Armes
Poole 07/10/2013
We had such a fantastic time on our holiday. San Francisco was a great start, and then the Venetian was a real experience! We all loved it. The contrast from Las Vegas, to camping in the Grand Canyon was brilliant and going from the bling of the Venetian for the camp fire of the campsite made us really appreciate both places. Then our last stop at the beach resort of San Diego was just perfect.
It felt like such a long holiday, with so many different experiences – so thank you so much for your advice, patience and expertise throughout the process of getting this holiday together.
It was very reassuring to know that you were always available to assist us with any queries or adjustments we needed to make, your choices of hotels were spot on, suiting our family perfectly!
Thanks again, we will definitely use you again and recommend you to our friends.
Sent by Nicola Holpin
Cheltenham 01/10/2013
I will definitely be recommending Lucy to friends and colleagues - in fact I already have! She did a brilliant job and made the whole process of booking a holiday at short notice when I was busy really easy and stress free. Can't wait to go now!
Sent by Becky Gardner
Cheltenham 01/08/2013
I have been recommending Lucy already to many people and we haven’t even set off on our holiday yet! Without Lucy I don't think we would have gone on holiday at all. With her advice and time to set everything up, the whole process has actually been relaxing and enjoyable rather than just stressful hours of time spent searching online.
Sent by Antonia Coles
Cheltenham 08/07/2013
Using the Travel Counsellor service made things much quicker and easier for us. We don't have as much time as we would like to research everything for a holiday. Lucy could answer all our questions and we felt confident and safe in her hands and with her advice.
Sent by Ruth Hunter
Cheltenham 20/06/2013
Lucy was a godsend! Having overseen the organisation of last year's trip whilst running two businesses, two children, househould etc, I knew I was going to struggle this year. I met Lucy at a networking event and knew within minutes of talking to her that I wanted her help. Lucy was always very fast to respond to our many demands and changes and never seemed to be exasperated by it all, which I can assure you I was! Lucy provided us with many options and was always open and honest about costs and charges making it clear for us to understand. The booking process has been painless and the lovely thank you card we received yesterday just shows the exceptional level of customer service Lucy offers and I am thrilled that we have found Lucy. We will definitely be using her for all of our future arrangements. I am also happy about the fact that Lucy is managing the paperwork, admin etc with the other members of my party which takes away a lot of stress. Also, as I am a wedding planner I will be passing on Lucy's details to all of my clients as she will help take away the stress for the honeymoon arrangements too. Thank you Lucy!
Sent by Liz Stewart
Cheltenham 13/06/2013
I would recommend Lucy without hesitation. Her friendly and professional approach is spot on. I look forward to using her again in the future.
Sent by Peter & Margaret Woolway
Fleet 29/05/2013
This is the second holiday we have booked with Travel Counsellor Lucy Thurston and would thoroughly recommend her.
Sent by John Short
Gloucester 03/05/2013
Lucy is charming and very knowledgeable. She gave us some really good options after our initial chat and even though we kept coming back with questions she handled these with ease and actually made deciding a pleasure not a trauma. The actual booking was painless and did not entail sitting endlessly in a travel agents or online. We will definitely use her services again and recommend her to anyone who will listen.
Sent by Drew Montague
Cheltenham 08/04/2013
Absolutely excellent service. Thank you.
Sent by Lesley Kennan
Cheltenham 20/03/2013
Very impressed with Lucy - her speed of response, excellent service and willingness to go the extra mile, as it were. I would definitely recommend her very highly.
Sent by Tracy Pym
Cheltenham 08/02/2013
I would just like to say that Lucy was very patient with us booking our holiday as we are an odd lot, but she was able to deal with all our different needs. So we are now all looking forward to our holiday in Crete thanks to her, and yes we would use her again, and I would recommend her to all my family and friends.
Sent by Andrea & Guy Hopson
Cheltenham 04/02/2013
Excellent service, fast, effective, courteous and stress free. I will be using Lucy again.
Sent by Sophie Armes
Poole 08/01/2013
We have had excellent personalised customer service at every stage of our booking and would not hesitate in recommending Lucy to friends and family.
Sent by Simon Minter
Cheltenham 01/10/2012
Very professional and hassle free!
Sent by Derek Chesson
Rickmansworth 06/08/2012
IT'S NICE TO SPEAK TO A PERSON FROM THE TRAVEL INDUSTRY THAT IS CLEAR ON ALL THE POSSIBLE EXTRAS AND CREATED THE PACKAGE WE WERE LOOKING FOR QUICKLY !!!
Sent by Peter Woolway
Fleet 16/07/2012
This is the first time we have booked a holiday through Travel Counsellors and have received an excellent service from Lucy Thurston. We would have no hesitation in recommending her to others. Looking forward to our holiday.
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My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Everyone talked about how amazing Croatia was, so I thought I would go and find out for myself. I booked 3 nights departing from my local airport Bristol to Dubrovnik and stayed at Hotel More and I wasn't disappointed.
Dubrovnik sits at the southernmost point of Croatia’s Adriatic coast - a stretch of seafront that’s famous for its crystal-clear waters.
Firstly, the hotel was beautiful - bu
It has been over twenty years since I last visited Thailand so I jumped at the opportunity to visit again in April. I flew with Thai Airways from Heathrow direct to Bangkok to arrive the following day.
From experience I know getting into Bangkok City can be horrrendous with all the traffic, so decided to take the BTS skyrail which leaves the airport and takes you to the city centre, which was r
Myself and a friend decided to visit the Florida Keys but of course a stay in the cosmopolitan lively city of Miami was a must first.
Florida Keys offers a land based escape and linking these two wonderful destinations is one of the iconic road trips following US Highway 1 - a highlight of this dramatic drive is the spectacular seven mile bridge linking Islamorada to the lower keys.
We stayed
I stayed five nights at the Abama Golf & Spa Resort which is a Ritz Carlton hotel in Guia De Isora (approximately 30 minutes from the South Airport).
My partner Mark and I were welcomed with friendly staff at reception and a glass of champagne where we were told they had upgraded us to a Villa deluxe room. Our room was lovely and spacious and had access to one of the shared pools amongst the vi
Having flown with Virgin Atlantic we landed in Dubai and the heat hit us when we got off the plane – it was 37 degrees! However, it was September and had expected it to be quite warm as this is one of the hottest times of year for Dubai.
Bab Al Shams Desert Resort & Spa is located in the heart of the desert, just a 40-minute drive from the city of Dubai and only 45 minutes from Dubai Interna
Educational Trip with 6 colleagues flying British Airways
We were met and driven to CORAL REEF HOTEL in St James Parish and WOW, myself and a colleague was given a 3 bedroom villa set amongst the gardens and a swimming pool which was shared by the other 2 villas next door. The hotel has 88 rooms, cottages and suites & is family owned. It is also part of the Small Luxury hotels of the World. Onc
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
