Melanie Kay Johnson

My expertise

South Africa
Portugal
Spain
Switzerland
Europe
United Arab Emirates

I'm based in

Rossendale

Available for new enquiries

Honesty, integrity, care and expertise


My name is Melanie Kay Johnson and I live in Rossendale, Lancashire, with my youngest daughter Aimee and our black Labrador, Arthur. I have been helping people plan their holiday dreams for 37 years, a career that has allowed me to share my passion for travel every single day.

In October 2026 I will have been a Travel Counsellor for 22 years, and it has genuinely been the best time I have ever had in the travel industry. Being a Travel Counsellor means I can share my knowledge with you and personalise every adventure around what matters most to you.

I pride myself on offering the highest possible level of customer service and on making sure every travel arrangement not only meets but exceeds your expectations. My aim is always to turn your dream holiday into reality, with care, attention to detail and peace of mind.

I have travelled all over the world, including the Far East, Australia, South Africa and the United Arab Emirates, as well as throughout Europe. One of my greatest experiences was visiting Johannesburg and the Madikwe Game Reserve, where I saw the most fantastic animals in the wild. I also explored Kruger National Park and travelled through Mpumalanga, White River and Hazyview to God’s Window. Another favourite of mine is Switzerland, which I adore in summer and winter.

In 2019 I visited California, staying in Huntington Beach, Palm Springs and San Diego on my first trip to America, with highlights such as the USS Midway and an LA Dodgers game. In March 2020 my friends and I enjoyed a short break in New York, flying via Dublin with Aer Lingus and clearing customs there, which I found much easier than flying direct into JFK. I have plenty of tips to help you make the most of your own New York itinerary.

More recent travels keep my knowledge fresh and relevant. I have visited Australia, Turkey, Prague and sailed the Danube on an amazing river cruise. In June 2025 I enjoyed a family cruise on Brilliance of the Seas around Greece, Turkey and Cyprus, creating wonderful memories with all the family.

In early 2026 I travelled even more. In January I flew out to Perth in Western Australia, where my daughter Ellie lives as she pursues her career as a midwife and where my brother and his family have been based for nearly 20 years. I stayed from January through to March, giving me in-depth experience of Perth and the surrounding area. Due to issues in the Middle East at the time, my return journey was rerouted and I travelled home via Singapore rather than Qatar. This first-hand experience of changing routings and airline options in a fast-moving situation has strengthened my ability to support clients when plans need to adapt. Earlier this year I also enjoyed a relaxing break in Puerto Pollensa in Majorca with my daughter, and a special trip with friends to Tavira in Portugal for a milestone birthday.

I have a wealth of cruise knowledge after sailing on many wonderful ships including Royal Caribbean, Celebrity, MSC, P&O and Seabourn. River cruising has become one of my favourite ways to explore, combining comfort with scenery and culture.

I have extensive experience in long haul travel, round-the-world itineraries and luxury travel, and I also specialise in family holidays for all ages. Whether you are travelling with toddlers, teens, grown-up families or multiple generations, I understand the different needs and will tailor everything accordingly.

I work with secure, modern technology and a wide range of trusted tour operators and local experts worldwide to put together tailor-made holidays that feel personal to you.

So whether you are dreaming of a family beach holiday, a long haul escape, a city break, a cruise or a once-in-a-lifetime safari, give me a call and I will ensure everything is taken care of from start to finish.

Thank you for taking the time to visit my page. I look forward to helping you plan your next holiday.

Mel
Personal Travel Counsellor
38 years’ expert experience in leisure travel

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What my customers say

Mel is lovely and hopefully, I messaged Mel in the morning and my holiday was booked the same morning.Excellent experience as always

STEPHANIE FITTON

ROSSENDALE

Professional, knowledgeable, helpful,friendly, competent

HELEN MATTHEWS

ROSSENDALE

Mel is wonderful at coming up with the right package for our family holiday. Can’t thank her enough!

LINDA HEWITT

WIGAN

Very helpful snd feet on the ground advice !

JEAN PROUDLOVE

BUXTON

Very friendly and efficient. Just waiting for my visa now. Will happily do it again

DENISE AINSCOW

BUXTON

Mel is super helpful, very knowledgeable . You can always rely on prompt response. She’ll arrange everything for you - from seats on the plane and check in to contacting hotel if needed - no question is ever too small. The My TC App is very easy to use and have all the docs and payment options for your trip on it.

LUBA KLIMENCHENKO

ROSSENDALE

Mel isn’t just fantastic at her work, she’s organised, understanding, punctual with her responses, and a real credit to her industry.She’s also an amazing person outside of work, which makes all the difference.That’s exactly why we keep coming back to her for our holidays.

CRAIG MELLER

ROSSENDALE

Melanie was very helpful expedtitious and professional

DEBRA DOOLEY

BURY

As always in safe hands with Melanie

CAROLINE MURPHY

IRVINESTOWN

Mel provided travel options and prices tailored to my requests with efficient booking and communication. Thank you!

JULIE WOOD

ROSSENDALE

Booked many Holidays with Mel Different Destinations Wonderful Experiences each Time

JANET MILLS

ROSSENDALE

Mel has been fantastic throughout, extremely knowledgeable and helpful. She certainly has taken the stress out of booking everything and would recommend her services, even to ‘seasoned’ travellers. Thanks once again x

RACHEL POWER

ROSSENDALE

Used Mel a few times for my hols. Great service from start to finish No hesitation in recommending Mel to others

MARK SHEPHERD

ROSSENDALE

7 star service by Mel 7 Star service by Mel. We cannot thank you enough! Travelling around the world could not have been easier! We did not have to worry about anything Thank you Mel

NAPOLEON CHARAKLIAS

BLACKBURN

Always super friendly, great advice and just a pleasure to deal with

ANDRREW LIVESEY

BLACKBURN

Excellent service, above and beyond 🌟🌟🌟🌟🌟

NATASHA LITWINEKO JONES

ROSSENDALE

Mel is very professional, helpful and friendly,nothing is ever too much trouble. She is efficient and her experience and knowledge of locations and holiday experiences means she always finds me the best deals to suit my needs.

NICOLA HAWORTH

ROSSENDALE

Mel is always amazing and booking a holiday is so easy with Mel.

CHRISTOPHER WALKER

ROSSENDALE

Always knowledgable and helpful all the way through the process. Takes the hassle out of booking a holiday x

JENNIFER FOXCROFT

BURY

Amazing personal service

SAMARA BARNES

ROSSENDALE

Excellent, prompt and very friendly, personal service. Thank you.

JULIE MCARTHUR

BURY

Melanie comes across as a total professional with great knowledge in the travel industry. It's simple to say that's her service is First Class. Martin

MARTIN CUSACK

ROSSENDALE

Amazing service and stress free service by Mel! Can not recommend her enough 100 out of 10!!!

NAPOLEON CHARAKLIAS

WALES

Booked many Holidays with Mel Different Destinations Wonderful Experiences each Time

JANET MILLS

ROSSENDALE

Used Mel a few times for my hols Great service from start to finish No hesitation in recommending Mel to others

MARK SHEPHERD

ROSSENDALE

Mel has been fantastic throughout, extremely knowledgeable and helpful. She certainly has taken the stress out of booking everything and would recommend her services, even to ‘seasoned’ travellers. Thanks once again x

RACHEL POWER

ROSSENDALE

As always in safe hands with Melanie

Caroline Murphy

Irvinestown

Always patient with me, even though I change the goalposts sometimes!! thanks Mel a true star.

Jane Bragg

Wakefield, Yorkshire

Good to have the knowledge of an experienced travel counsellor for recommendations and advice.

Denise Tate

Blackburn

Truly great service and always goes the extra mile. Have recommended a number of times now and others also loved the experience. Will never go anywhere else

Andrew Livesey

Blackburn

Mel is just brilliant, she will take into account everything we want in our holiday, provide all the options and find it at a great price

Lauren Taylor

Rossendale, Lancashire

Fantastic, helpful service from Mel. Nothing is too much trouble. Highly recommend.

Kirsten Gibson

Bury, Lancashire

Stress free process, never booked a holiday so easy! I'd recommend Mel to anyone.

Harry Howe

Blackburn, Lancashire

Mel organized everything I have been wanting for my trip to South Africa and more! Couldn’t have asked for a better experience, so excited for this trip Thank you Mel for organizing!

Louise Monk

Blackburn, Lancashire

We always use Mel to find us a holiday. We usually have no idea where to start and she quickly finds us somewhere suitable and in budget!

Natalia Myerscough

Bury, Lancashire

Melanie has made the whole daunting experience of booking a holiday for a family when one member has access needs an absolute pleasure. I have full confidence that melanie understands our needs. She listened to what we needed and asked all the right questions to ensure we have booked the right holiday. We will definitely be using melanie again. I cant imagine booking with anyone else .

Sarah Roberts

Ramsbottom, Lancashire

Melanie has arranged several holidays for me. I have always found her to be extremely helpful and very professional. I have recommended her to friends and family members.

Trisha Hill

Windsor

As always the perfect planner for any trip

Caroline Murphy

Brookeborough Northern Ireland

Absolutely amazing Travel Counsellor, I have used Mel for every holiday I have booked over the past 10 years plus.

Lucy Mellor

Rossendale

Some seem to be happy to arrange their own trips on the internet by themselves. Too bad, but it's their choice. For us, each trip is different, and we always have requests that need made-on-measure actions, thank you very much Melanie.

Michael Guilas

Cleethorpes

Truly professional service and always willing to help provide a perfect holiday. Would recommend always and don't intend to book elsewhere again.

Andrew Livesey

Blackburn

Mel is a fantastic Travel Counsellor, I have booked that many holidays with her I've lost count! She has also booked holidays for family members and friends. I will continue to use her in the future. Thanks for all your help over the past 9 years x

Lucy Meller

Rossendale

I have recommended Melanie many times to friends. The service she provides is both professional and personal. Nothing is too much trouble. We look forward to our next holiday.

Myra Miller

Lancashire

I would not hesitate to recommend Melanie, she is efficient, knowledgeable and always provides service with a smile.

Angela Bailey

Lancashire

I come back to Travel Counsellors time and time again. The reason being is Melanie. Nothing is ever too much trouble, and her customer care is second to none. You have a real treasure there and I hope she is valued by your company. Once again a big thank you!

Deborah Mason

Staffordshire

I always use Melanie to look for and book any overseas holidays however large or small. The requests have varied from a family holiday in Menorca, booking flights for 22 passengers to Barcelona and more recently a family holiday to Barbados. Mel has always offered advice and her help has been much appreciated. I would and have recommended Melanie and Travel Counsellors to friends.

Jane Bragg

Wakefield

My experience with Melanie Kay Johnson has been faultless. From the day we started to look for our holiday best advice was given for years. Her knowledge & patience is outstanding! I have recently booked again to go with my daughter & know we will experience a fabulous time. I definitely will always be booking my holidays with Melanie - which I have passed on to friends & family, also my clients.

Jillian Szucs

Lancashire

Just wanted to say thanks ever so much for all your help throughout the enquiry process, all your advice when we had booked, and even whilst we were on holiday! Your customer service, knowledge, and response time to our questions, was superb. We can't thank you enough for all your help! We had a great holiday, and lovely wedding. Our wedding day was amazing, and a day we will treasure forever. We wouldn't hesitate to book another holiday with you, and will recommend you to our friends :-)

C Moore

Wolverhampton

Once again, I have been thoroughly satisfied with the service provided by Melanie in connection with my recent trip. She is always efficient, knowledgeable, courteous and helpful. I will certainly continue to use her services for future trips and have no hesitation in recommending her work.

Charles White

Bury

We wouldn't have a moment's hesitation in recommending Melanie. Her professionalism and knowledge is second to none. From the sorting out of queries regarding places to visit, to travel arrangements to return home. Her knowledge is immense and over the years she has helped us plan short and long haul holidays with enthusiasm. She is truthfully a very personable Travel Counsellor.

John Miller

Warton Lancashire

As always Mel's service is excellent and she is always available to answer questions, which is why I recommend her to my friends and family.

Michelle Jones

Ramsbottom

Melanie has provided fantastic service on numerous trips. She originally organised our honeymoon and put together the most fantastic and memorable trip. Since then no enquiry of ours has been too big or small for her, from the odd long weekend away to longer holidays. She is always able to offer some insight into locations, either through her own knowledge base or via her colleagues.

David Tolputt

Milton Keynes

I booked a special holiday to celebrate my mum's 80th birthday in Dubai. I have used Melanie on several occasions and have found that she will go that extra mile to make sure everything goes according to plan. I have no hesitation in recommending Melanie and I have to my friends and family.

Philip Daynes

Bury

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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