Michelle Waters

My expertise

Mauritius
Cambodia
Canada
United Arab Emirates

I'm based in

Birmingham

Available for new enquiries

It's Nice To Meet You

I’m Michelle, and I believe travel has the most meaning when it’s created around you and your individual interests.

My goal is simple: to inspire and guide you to travel the world safely, protecting every penny you spend with Travel Counsellors UK. I provide exceptional service, genuine care, and meticulous attention to detail.

I’ll go the extra mile to make sure you have the best holiday experience possible. No longer will you need to trawl through brochures or spend hours online second-guessing your choices. I take the time to listen to your requirements, offer new ideas and impartial advice, and tailor everything to suit your budget.

In 2019, I was proud to achieve GOLD Travel Counsellor status—a recognition that reflects how many happy clients I’ve helped. Even more special was receiving the award on a reward trip in beautiful Mauritius, one of the proudest moments of my career.

With a professional Travel & Tourism qualification and over 20 years’ experience in the industry (including Thomson, Co-Op Travel, and now Travel Counsellors), I’ve travelled extensively across the USA, Africa, India, Caribbean, Mexico, Dubai, Switzerland, the Italian Lakes, France, and many European cities, beaches, and cruise destinations. This global knowledge means I can guide you to the perfect destination for you, your family, and friends.

The most common question I’m asked: what do you charge?

The answer is simple: nothing. My planning, care, and advice are free. I’m paid directly by travel suppliers when you travel. While I don’t discount (if the lowest price is your only priority, we may not be the right fit), I add value by finding the best options, upgrades, timings, and hidden gems others may miss.

Every booking with me is 100% financially protected by ATOL and the Travel Counsellors Trust, giving you complete peace of mind. Every hotel and supplier I recommend is vetted—and then reviewed again by me, with my famously fussy standards!

All you need to do is call or email from the comfort of your home or office, and we can start planning. Whether it’s a weekend city break, winter sun, a family holiday, safari, tailored long-haul adventure, or a cruise—I’d love to help.

The world is your oyster, and I’d be delighted to make your next journey unforgettable.

Michelle

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Explore my guides and blogs

Rediscovering the Magic of Disney Florida: A Semi Grown-Up Adventure

United States

Rediscovering the Magic of Disney Florida: A Semi Grown-Up Adventure

Disney is still very much about princess dresses, character meet-and-greets and those classic storybook moments we all know and love. Visiting as an adult, it's also today a playground for grown-ups, blending childhood nostalgia with sophisticated dining, stylish resorts, cocktail bars, world-class spas and after-dark entertainment. A Disney holiday can be every bit as magical for adults as it

29 May 2026 9   min read

Golden Sands, Floating Lanterns & Ancient Temples: My 50th Birthday Adventure Across Asia

Golden Sands, Floating Lanterns & Ancient Temples: My 50th Birthday Adventure Across Asia

My Bucket List 50th Birthday Adventure: Qatar, Vietnam & Cambodia — Including Koh Rong Paradise Island Turning 50 felt like the perfect excuse to tick off some long-awaited destinations on my travel bucket list — and what an adventure it turned out to be! From a touch of luxury in Qatar to cultural immersion across Vietnam and a soul-stirring finale in Cambodia, this journey had it all. 🌴 A Gl

16 Oct 2025 6   min read

Done Disney Now Its Time For Universal

Done Disney Now Its Time For Universal

For all those thrill seekers and adrenaline junkies out there, Universal Orlando is the place for you. There are three amazing parks to choose from - Universal Studios, Universal Islands of Adventure and Volcano Bay waterpark. Universal Studios Harry Potter fans will love Diagon Alley, , Escape from Gringotts ride and Hogwarts express - the fabulous train ride that takes you over to Island

28 Jun 2018 3   min read

Is My Holiday Fully Financially Protected?

Is My Holiday Fully Financially Protected?

Booking a holiday and then counting down the days until you can set that ‘out of office’ on your work email account is one of the most exciting times of the year, isn’t it? We look forward to making those memories for so long. But how protected are you? And how much do you really know about it? Having the peace of mind that no matter what, your holiday is safe is priceless and it’s not somethin

11 Jun 2018 6   min read

What my customers say

Michelle was excellent, worked with us to define what the holiday was that we were looking for, gave options and then made it happen. We were uncertain on what to do for our holiday, just knew the destination. Talking through with Michelle gave insight, comfort and helped decisions. Michelle is an absolute star and I would certainly recommend people to use her for their holiday planning.

James Fuggle

Halesowen

Michelle is brilliant, listens to what we would like for our holiday & comes up with the best options! Michelle takes all the stresses away of searching all the different sites etc for the perfect holiday! Thank you! Highly recommend

Caroline Evans

Birmingham

Very helpful. Makes sure I get exactly what I need. Corresponds quickly. Her advice is always right 😊

Debbie Richardson

Romsley

I just wanted to say a massive thank you for planning and organising such an amazing holiday for us all to Canada. From the moment we started discussing the plans, you made the whole process so easy and enjoyable. The holiday was spot on and every detail was thoughtfully arranged. Thanks to your expertise, we all had the most wonderful time that exceeded all of our expectations. It was so nice to be able to relax and enjoy every moment, knowing that everything had been so well organised. We really appreciate the effort you put in to create such a memorable experience for us all. I will be in contact in the future to plan our next adventure. Take care and speak soon. Joanna x

Joanna Morgan

Wales

Ready and willing to research holiday destinations. Very bubbly and jolly.

Nigel Coote

Birmingham

Michelle goes above and beyond. Once I was stranded and in tears. She calmly and efficiently sorted my travel out. Kept me informed throughout.

Cheryl Godfrey

Alvechurch

Michelle is always highly recommended by me. She’s got my business permanently ⭐️⭐️⭐️⭐️⭐️

Pim Doyle

Belbroughton

We have worked with Michelle for a number of years and thoroughly recommend her to friends and family who have used her services too. They are equally impressed! Her experience and advice is invaluable & booking our holidays is like catching up with a dear friend who is interested in us, not just booking the holiday. We continue to be impressed with Michelle's professional advice and the care and dedication that she always shows us. We couldn't be happier to book our holidays with her and the whole Travel Counsellor's team. Thank you!

Linda Rea

Redditch

I have already recommended Michelle to so many people as she was so great sourcing us a holiday that ticked all of our boxes, and was helpful when I could only talk at certain times outside of work.

Charlotte Jones

Birmingham

Michelle has been amazing during the process of booking our trip to Canada. She has been full of helpful information, great recommendations and always so bubbly and friendly, therefore a pleasure to deal with. She has listened to any worries we have had and has adapted things when needed. I would recommend her over and over again.

Joanna Morgan

Wales

We have always received very good service from Michelle. It has been so helpful to have a dedicated TC as a point of contact when planning family our holidays.

Olivia Mackenzie

Worcestershire

Michelle is amazing, always helpful answering lots of my questions & 100% books the best holiday for us! We would be lost without her! Thanks so much!

Caroline Evans

Birmingham

Excellent service, tailors the holiday for your needs and listens to all your requirements. 5 star service.

Sharon Letissier

Birmingham

Michelle has been amazing during the process of booking our trip to Canada. She has been full of helpful information, great recommendations and always so bubbly and friendly, therefore a pleasure to deal with. She has listened to any worries we have had and has adapted things when needed. I would recommend her over and over again. 10/10

Joanna Morgan

Birmingham

My first time of meeting Michelle was extremely positive. Very helpful, friendly, informative and knowledgeable and couldn't do enough to provide an excellent service. Will definitely repeat custom and definitely recommend!

Dawn Kordan

Lickey

Michelle is amazing, always helpful answering lots of my questions & 100% books the best holiday for us! We would be lost without her! Thanks so much! 10/10

Caroline Evans

Birmingham

Michelle has been so helpful from moment I enquired about our holiday, to booking. She was so informative and very knowledgeable. Nothing was too much trouble and she went above and beyond to try and accommodate. The itinerary was fantastic and kept to our budget. We will definitely use you again. Lesley

Lesley Barnsley

Stourbridge

We wouldn't hesitate to recommend Michelle & Travel Counsellors and have personally recommended her to family and friends this year. We will continue to use the excellent services on offer and look forward to catching up on our return. Thank you!

Linda Rea

Worcestershire

Michelle is the best! Always find us the most fabulous holidays in amazing hotels! Sorts everything out for us….always there at the end of the phone if we have any problems or questions! We would definitely be lost without her! Thank you ??

Caroline Evans

Birmingham

Michelle Waters a Gold Travel Counsellor from Travel Counsellors recently joined our business group. She has quickly built relations within the group and her services are in high demand from helping companies with business travel through to personal trips which we all know are more difficult to organise during these times. After meeting with Michelle it was clear she knew her stuff and had bags of advice to help with all manner of travel needs. My colleague contacted her with a list of holiday requirements, within days she responded with some great options and the holiday has been booked. I can thoroughly recommend Michelle to businesses and individuals looking to book trips home and abroad. Thanks very much Matthew Chapman, Director of Vocal Group

Matthew Chapman

Alcester

Michelle is professional and helpful and very patient when dealing with my questions and queries.

Sarah Michell

Birmingham

Michelle is superb, we have booked with her for several holidays and keep coming back as its a sure guarantee that we will have a fabulous break without the worry!

Anna Lynall

Alvechurch

Highly recommend Michelle to family and friends, just makes booking a holiday so much easier. No stress, no wasted hours spent on your iPad searching for the ideal holiday! It’s all done for you and more....amazing! I will never book a holiday myself again. Thank you.

Caroline Evans

Birmingham

Fantastic knowledge communication and efficiency, nothing left out the most pleasurable experience when booking a holiday I have ever had.

James Gregory

Birmingham

Friendly and efficient and answered our brief to the letter at a great price.

Sandra Collins

Solihull

Thank you so much for all your help with Kilimanjaro. I will be using you again :-)

Sean Byrne

Birmingham

Travelling as a single parent family I have felt incredibly looked after and so excited about our future holiday.

Dionne Walton-Ryder

Droitwich

Michelle is always enthusiastic and more than willing to assist with any travel request. I cannot rate her highly enough, in fact she came well recommended

Carrie Coote

Birmingham

Michelle is very friendly and really takes the time to get to know you and your family. This means she knows exactly what you are looking for in a holiday!

Fay Couch

Devon

10 of course. Michelle is great. She listens and finds the best options for our holidays. Michelle really went ‘the extra mile’ to find this holiday because I left it to the last minute. Michelle is always lovely when we talk, friendly and caring.

Barbara Dingley

Birmingham

Additional offers

More destinations to enjoy

Let's plan your dream trip together

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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Let’s talk through your ideas, no pressure.

0121 667 9540

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Finding your match...

Every unforgettable journey starts with the right person by your side.