From our very first call, Nicola provided well thought through holidays suggestions, following a detailed conversation about the type of holiday we were looking for. Nicola listened to all our feedback and got to understand the family and the elements that make for a good holiday for us. Thanks for really listening and delivering a well curated choice of holiday options.

Went above and beyond to find us flights and rescue our trip.

I literally couldn’t book a holiday without Nicola, she’s fantastic and has helped us to make so many special family memories over the years. Having the peace of mind and stress free booking experience is invaluable.

We’ve now booked three holidays with Nicola at Travel Counsellors and honestly wouldn’t go anywhere else. Every time we approach her with our ideas (which can sometimes feel like we’re asking for the moon on a stick!), she goes above and beyond to make it happen. Nicola really listens to what we want and somehow manages to turn our wish list into the perfect holiday. Nothing ever feels like too much trouble — she’s patient, incredibly knowledgeable, and always comes back with options that are even better than we imagined. What we really appreciate is the level of care and attention she gives. From the first conversation through to booking and beyond, everything feels easy and well looked after. If you want someone who genuinely cares about getting your holiday exactly right, we can’t recommend Nicola highly enough.

I would highly recommend Nicola and I always do. It was super helpful to be able to contact her outside of office hours and there was never any pressure, she just took her time to get everything right! She is, and always will be, our travel go to!

Nicola is absolutely incredible. As a wheelchair user, I need every part of my trip to be fully accessible and she handles everything. From airport assistance and airline medical forms to transfers, hotels, and even speaking with my solicitors, she makes sure it all runs smoothly. She’s always there when I need her, and I truly couldn’t travel without her!

10/10 We have always found Nicola's help and advice excellent.

Nicola was a fantastic help in organising our travel booking. Speedy, efficient and with deep knowledge of our trip. Will be back! Thanks.

Nicola Benson was outstanding and catered for all our needs, from finding us our holiday, the air travel reservations and her communication were all brilliant , we were well informed at all stages of our trip. Her service was excellent and I would not hesitate to recommend Nicola !

Nicola helped my husband and I to organise our honeymoon to Costa Rica. We initially weren't sure where to go for our honeymoon so she put together multiple options for us to decide which one we liked best and we settled on 2 weeks travelling around Costa Rica! Everything was organised for us by Nicola; every pick up, transfer and excursion worked seamlessly, meaning we didn't have to worry about anything! She planned us the most perfect trip and we stayed in the most wonderful hotels. If there was anything we were even slightly unsure of, I could message Nicola and she was always on hand to help (even despite the time difference!). We have used Nicola's expertise previously with a trip to Thailand, and we have also now booked to go to Vietnam later this year through Nicola as she truly makes it such an easy process to book all sorts of different holidays for whatever you have in mind. I truly couldn't recommend her more highly to anyone looking to book any type of trip, she will help to organise it and make it a holiday to remember!

Fabulous knowledgeable service from Nicola. You can completely trust Nicola to interpret your holiday needs and meet them all! Highly recommend.

Made choosing are honeymoon effortless!

I wouldn’t book through anyone else. Nicola takes care of our travel plans.

Excellent prompt services so far with my booking. Nicola is friendly, approachable and knowledgeable.

Nicola has been immensely patient with my endless questions, and has put me at ease with a trip out of my comfort zone!

It's unlikely that I'd ever book a holiday without travel insurance. It is certain that I'd never book a holiday without Nicola Benson. Some things should never be left to chance!

Nicola deserves a 10. I would normally score LTR lower, given that most of my colleagues tend to make bookings themselves. Nicola was very responsive and very gracious to facilitate my payment arrangement and ensured all arrangements were in place.

Nicola was fantastic at helping us to book our dream honeymoon trip, thank you!

Nicola made a stressful trip easier and smooth. I’m so grateful for her quick assistance!

I would be lost without Nicola helping me with my flights. Thanks so much

Thank you for organising our lovely holiday. We’ve had a fab time and would definitely use you again Nicola. You’ve made the whole thing super easy and stress free.

Nicola has been great in helping us to organise our holiday to fit our wishes and budget. It's also good to have a contact you know should you need help whilst on holiday.

Yet again, Nicola has inspired my holiday choice, and she hasn't disappointed in 20 years!

Nicola goes above and beyond in her search for the perfect holiday. Always friendly, efficient and listens to what I want.

Nicola is fantastic, would highly recommend.

Really happy with my experience with Nicola, very responsive to any questions asked and great advice given.

Friendly, flexible and efficient. Nicola has gone out of her way to help us plan a big trip, complicated by the fact that there's four of us, one of whom lives in a different country. She has been very patient!

I have always found Nicola to be a delight to deal with. Nothing is too much trouble.

Nicola made our holiday so easy. She chose two wonderful locations. Flights and transfers also worked brilliantly!