When we first booked our special double milestone celebration holiday to Thailand for a family of four back in May 2025, Rachel went above and beyond from the very start — even providing a personalised guidebook to help us choose areas and day trips for our March 2026 trip. Unfortunately, due to escalating events in the Middle East affecting our connecting flights, we faced the heartbreaking decision to cancel and completely rebook our dream holiday — with just three weeks until our original departure date. Rachel was already managing cancellations and amendments for multiple other affected clients, yet she didn’t hesitate to help us. In an incredible display of dedication, she pulled off a full 360 and planned an entirely new trip of a lifetime — to Japan, during peak cherry blossom season, no less. Our ambitious itinerary took us from Tokyo through to Hakone, Kyoto, and Osaka, involving multiple flights, transfers, accommodation bookings, and train tickets — all coordinated seamlessly. Rachel worked tirelessly to pull everything together, and with just two weeks to spare before departure, we were on our way. The trip was nothing short of extraordinary. We cannot recommend Rachel highly enough — her professionalism, persistence, and genuine care for her clients is truly exceptional. If you want a travel counsellor who will go the extra mile no matter the circumstances, look no further.

After being introduced to Rachel, we booked two holidays for 2025 the booking and advice that we received was excellent. So have booked already two holidays for 2026. Highly recommend

Rachel helped to make our trip to Seville very memorable. She gifted us a travel book that helped us plan a fantastic itinerary. Rachel kept us up to date of any changes in our travel plans. Her knowledge and attention to detail, and genuine care made everything effortless. She even informed the hotel that we were celebrating my 50th. We’re so grateful for her support and would gladly book with her again.

We've had to good fortune to have Rachel help organise a number of holidays for us over the years, including a number of cruises and a multi destination holiday in Canada and Alaska. In every case, Rachel has provided a very professional service and been attentive to all our requirements, even when we adjusted our plans. With a comprehensive paperwork package provided by Rachel, you always feel you have everything to hand. And should you hit a snag, Rachel seems to be able to resolve anything with a quick email or phone call. Can't wait to book our next adventure with Rachel!

Had amazing holiday made easy through our booking with Rachel, couldn’t recommend her enough, no worries everything is sorted and all you have to do is turn up and enjoy ??????

Brilliant service and holiday - highly recommend for anyone looking to book a package holiday - Rachel was on hand to answer any queries in a quick efficient manor.

Rachel organised our holiday for us by listening to our wishes and amending it to exactly what we were looking for. The flights, transport and hotel were all exactly what we have requested. Rachel’s personal touch, handwritten notes, printed boarding cards, highlighted important information, made it extra special. Knowing that she would be there to help us if anything went wrong was great and we didn’t need to worry. We will definitely request Rachel’s assistance again for our next holiday - as soon as we decide where to go next! Thank you Rachel - you made our holiday perfect!

Rachel has been wonderful supporting us, giving us advice with a friendly personal touch which is very appreciated when you haven’t gone through the process of cruising before . She has reassured me when I was anxious and we went on to have a fabulous time . Thank you Rachel for all your help and experience. Debra and Nigel Goddard

We asked Rachel, (who we have known for nearly 30 years) to arrange a holiday for my wife and I on the Italian Lakes. Within days Rachel had planned a hotel and Air Flights,. and provided a quote. We booked the holiday, and having returned it was all faultless. The choice of Hotel was excellent, probably the best in the area without being the most expensive. Rachel booked seats on the flight and checked us in. Thank you Rachel for arranging what will be a very happy memory for years to come. All very efficient!

Rachael was a great help sorting our recent trip to Morocco. From initial ideas to the finer details she came up with loads of options and helped us find accommodation as well as transfers and trip ideas.

Rachel has been fantastic from start to finish with booking our multi stop USA trip. Where to stay, what activities would suit us, to hand picking the loveliest hotels to meet our family needs. Last minute special assistance arrangements were all handled by Rachel and took the stress away. The pack of tickets, accommodation vouchers, car hire details were perfectly organised for us - even the luggage labels. The attention to detail is what sets Rachel apart from other operators. Would highly recommend her service, can't wait for her to book our next trip. Thank you for helping us make the best memories!

Hi everyone. Just wanted to say. We've booked 4 cruises with Rachel now and had a 5th transfered to straight to her via the cruise ship future cruises team. It's been an absolute dream with Rachel booking our holidays. Easy to work with, attentive, works hard for us and comes up with the goods. Having met her personally, she's a lovely lady and would recommend her to anyone. Thanks Rachel for everything you do and have done for us. Alan & Lesley Goring-by-Sea

Rachel helped us find and plan our very exciting holiday to South Africa and made the whole experience so much easier. She gave us lots of reminders and great advice and helped us with lots of paperwork. We will definitely use her to help us book our next holiday. Thank you Rachel!

It was a pleasure to use Rachel again for another holiday booking. This is the third time that we have used Rachel who is helpful, efficient, organised and provides excellent advice and recommendations for our trips. We are planning to use her service again in 2024.

I am very excited about my forthcoming trip to Egypt, and a cruise on the Nile. After we explained the sort of holiday we wanted Rachel personally contacted the cruise operators in Egypt and arranged a bespoke tour in Cairo to visit the pyramids and museum . Rachel organised the whole trip, the flights, the hotel, the cruise, the itinerary , the tour so efficiently and nothing was too much trouble . I would highly recommend Rachel at Travel councillor s as she goes out of her way to make sure you have a very special holiday .

We have found Rachel most helpful , she goes out of her way to satisfy your needs and answer any questions ,

Rachel makes the booking of a holiday enjoyable and personal and goes out of her way to exceed your expectations without any stress, always a pleasure and fabulous experience :-)

Was recommended Rachel through a friend and so glad we did. The service and response to questions has been fantastic. Rachel has taken all the stress out of booking our first holiday in years especially as it’s our first cruise.

Unfortunately due to the ongoing covid problem we are yet to go on any holidays we have booked with Rachel, our travel councillor. During this time there has been so many changes and holiday moves, and Rachel has been amazing. She has kept us well informed, been there via e mail or phone to answer any questions we may have, and has really looked after us. I would highly recommend her to anyone booking a holiday, as it’s such a personal experience, and puts your mind at rest having an expert to look after things for you. Rachel has taken away the stress for us, and has found us an awesome holiday with loads to do, and taken into consideration all our wants and needs. We can’t wait to finally get our family holiday/honeymoon we would of waited two years for. And we are already thinking about what Rachel can book for us next. Thanks so much, we will be using Rachel for our future bookings and sharing her info with friends and on social media to recommend her.