It's Nice To Meet You
Hi my name is Sue. I am based in the beautiful spa town of Harrogate and am married with two daughters in their early twenties. Together we have been lucky enough to travel all over the world – experiencing family holidays, luxury breaks and long-haul, tailor made excursions.
I have worked in several areas of the travel and tourism industry for over 30 years – from working in a high street travel agency (where I was constantly awarded as an ‘A’ performer), to providing business travel for a large corporate company, and even being a ground agent at Leeds-Bradford airport. All of these positions have helped me to achieve high levels of experience and exceptional customer service that I will be able to apply to your enquiry.
Having travelled extensively during my career, I have first hand knowledge of many destinations including Australia, the Far East, Fiji, USA and the Caribbean, amongst many European beach locations including the Balearics, Canaries, Cyprus, Portugal, Mainland Spain and Turkey. I also love going on European city breaks, my favourites being Rome & Prague, although having also visited Venice, Nice and Paris. I can certainly give you great tips on what to see and do in all of these destinations and the best ways of experiencing the local culture that surrounds them.
My passion for travel will guarantee that you receive the best possible service and competitive pricing at all times, and as Travel Counsellors are an independent company, I have access to hundreds of accommodations, flights and essentials that can be tailored to your specific requirements - whether it is a family holiday, a cruise, a late deal or a special occasion, your perfect holiday experience can be created from start to finish.
It would be my pleasure to help organise your holiday within the comfort of your own home, whilst also helping you save a great deal of time and money. Please feel free to contact me by phone where we can have a one to one conversation at a time that suits you, or send me an email with your full requirements and I will reply with the relevant information as soon as possible.
Reviews
What my customers say
Excellent service Great help very professional
Paul Elkins
Bradford
02/03/2026
Sue is amazing!
Denise Newby
Ripon
24/02/2026
Helpful and full of information, an absolute pleasure!
Michelle Crowhurst
Harrogate
10/12/2025
Sue always offers a great, personable and friendly service. She has great advice and tips and goes above and beyond to find the right spot.
Karen Collinge
Harrogate
10/12/2025
Sue is so very very helpful and accommodating. Goes above and beyond to get to where we want to be with price and choice of destination/accommodation. Such a genuine honest lady who makes the process so much more straight forward.
Gemma Sanderson
Harrogate
11/11/2025
Travel is stressful so having the ability to contact a consultant such as Susan is fantastic. Susan has helped us plan business and personal travel including hotels, flights and trains she is so helpful and very friendly. Highly recommend her.
Andrew Fawcett
Harrogate
03/11/2025
Excellent service and communication
Paul Elkins
Bradford
05/08/2025
Sue was brilliant in helping us with our holiday. Sending us lots of options and giving us advice on destinations she’s travelled to and would recommend herself. She ensured we got the best deal and now we can’t wait until our holiday!
Kate Sheehan
HARROGATE
10/07/2025
Susan never fails to come up with a selection of options to meet our wish list, including places we wouldn't have thought of. I know I can rely on her support if anything goes wrong while we're away. She's very caring & efficient
Sarah Chadwick
Strensall, York
04/04/2025
Fantastic experience. Susan could not have done more. Efficient, informative, so easy to talk to. I cannot be more pleased. Huge thanks to Susan.
Glenys Turner
Harrogate
07/03/2025
Susan has been exceptional at helping me find the perfect holiday for my family within the budget. She thinks of everything and nothing is too much trouble. I would recommend Susan to friends and family.
Kristina Dunn
Knaresborough
04/02/2025
Great service as always!
Jackie Young
Knaresborough
29/01/2025
Sue is always super helpful and finds us the best holidays for the best deals! Wouldn’t book anywhere else.
Kate Sheehan
HARROGATE
25/10/2024
Makes planning your holiday easy and pleasurable Great communication Highly recommend
Denise Newby
Knaresborough
22/04/2024
Fantastic service as always. Thanks for all your help finding a great holiday for us all
Clare Ingleby
HARROGATE
19/01/2024
If I need travel help in the future I'm more than happy to use Susan again, would definitely recommend
Frederick Hicks
Harrogate
12/01/2024
Sue was very kind and took her time with me. I am so grateful for your patience with me and for your advice
Janet Seager
Knaresborough
23/11/2023
Sue was great in arranging our last minute visit to Paris for the World Rugby and went above & beyond her normal working hours to book everything for us.
Deborah Gray
Tadcaster
23/11/2023
Susan was warm, helpful and patient - lovely manner and willingness to help. Thoughtful planning of long haul flight timings with children. Very happy to have used her.
Gemma Sanderson
Harrogate
13/11/2023
Excellent Service as always
John Allison
Knaresborough
21/09/2023
Very helpful with last minute problems. Always reliable and gets back to you when she says she will.
Jaqueline Young
Knaresborough
21/09/2023
Susan is personable and approachable whilst being knowledgeable, understanding and customer focused! Her key strength is understanding exactly what the customer is looking for and delivering, quickly and efficiently. For me and my family, Susan provided an excellent selection of holidays that ALL met criteria set, the difficulty was choosing which holiday to pick! Thank you Susan, I look forward to using your services again in the future.
Heidi Birch
Knaresborough
13/09/2023
Sue is amazing and gave us Customer service at its highest level. We wanted to book a cruise and having never done one before needed guidance. Sue was so helpful , researched lots and gave us lots of options and answered numerous questions including phoning the cruise line several times on our behalf. Nothing was too much trouble. It is rare to find such exceptional customer service in our modern society. We would highly recommend Sue and will be using her to book our future adventures and the boring stuff like travel insurance !
Lesley Tunbridge
Harrogate
14/07/2023
Great service would use you again. Thank you Susan
Jennifer Gaunt
Harrogate
27/06/2023
Sue is brilliant and always advises us on the best holidays and deals. We always book with Sue and know she’s the best travel counsellor around! We would never go elsewhere.
Kate Sheehan
York
24/05/2023
Very Helpful and knowledgeable. Nothing was too much trouble
Paul Elkins
Bradford
17/05/2023
Susan always listens to the changing needs of my family & is pro-active in looking into various options, putting each part of the trop together, taking the headache out of it for me & making it easy to get something booked. She's my go to every time.
Sarah Chadwick
York
10/04/2023
Susan’s service is personal, attentive and spot on!
Miranda Pye
Harrogate
06/03/2023
Susan listened to everything we requested for our holiday, and was very polite and nothing too small was a problem to ask and kept us updated through the beginning to the end, Susan found everything we wanted for our coming holiday.
Lance Williams
Knaresborough
13/02/2023
Susan was so efficient and helpful and a real pleasure to speak to. I will definitely be using her again and recommending her to all my friends. Thank you Susan
Deborah Gray
Wetherby
02/01/2023
I have already recommended Sue to friends and colleagues
Jacqueline Young
Knaresborough
05/12/2022
Hi Susan, back from Paris. Wonderful weekend. Exquisite hotel. Flights excellent. Brilliant all round. Thanks for your help with this, 1st class as always
Christophen Britton
Harrogate
18/11/2022
Excellent service as always from Sue Takes the stress out of booking a holiday as I know it is always done right
Annabel Davison
Harrogate
06/09/2022
It is always a pleasure working with Susan to find our perfect holiday. She gives us the best recommendations based on our preferences and manages to narrow down the best options once we have defined our shortlist. Sue takes the pain out of booking a holiday and I have recommended her services to many friends and family
Alexander Malam
York
15/08/2022
Sue is friendly, highly knowledgeable and professional. I can always trust her advice and nothing is too much trouble
Gillian Bacon
Wetherby
29/07/2022
Fantastic service from sue which took all the stress out if booking a holiday . Will defo Use again!
Lara Griffiths
Wetherby
26/07/2022
Susan was so helpful and on hand to help us sort our honeymoon with a short turnaround. She was really knowledgeable about the area and we really appreciated her expertise! Will definitely book with her again! Thank you.
Ana-Maria Blane Hernandez
Harrogate
04/07/2022
Excellent customer service from Susan.
Christopher Britton
Harrogate
04/07/2022
Sue is an absolute delight! She's so friendly and helpful! She answered all my questions and gave me lots of advise on my travel destination and 'must do' things whilst I'm there! She also gave me insight into current covid travel restrictions/measures. Can't recommend her highly enough she's an absolute asset to tour company!
Amy Sheehan
Knaresborough
20/05/2022
Amazing service as always.
Zoe Fletcher
Harrogate
20/05/2022
Susan went above and beyond to help us organise our dream honeymoon - I haven't stopped talking about the holiday or her incredible support (&patience) since we booked!
Sarah Martin
Leeds
20/05/2022
Very pleasant and helpful
Jennifer Gaunt
Harrogate
20/05/2022
Susan goes the extra mile to meet all requirements & secure the best price. I'd highly recommend her friendly, personalised service.
KEITH Hill
York
07/04/2022
I always carry around a few of Susan's business card to give out to people as I always find her service outstanding
Louise Teare
York
02/02/2022
Sue listened to our requirements for a first time cruise holiday and made suitable recommendations for our trip. She answered any queries we had using her experience, we are now looking forward to our holiday next year thanks to all her help
Shane Tench
Harrogate
02/02/2022
Great experience & very helpful advisor
Gordon Flower
KNARESBOROUGH
02/02/2022
Already recommended Susan to all my friends & family. 1st class service
Elaine Rushbrooke
Weeton
02/02/2022
Sue was brilliant, literally took care of everything. Would highly recommend
William Swift
Bradford
02/02/2022
Sue was excellent from start to finish and I would highly recommend her services to everyone I know
Helen Worden
KNARESBOROUGH
02/02/2022
Great at tailoring the clients wishes. Very helpful
David Holman
Knaresborough
09/04/2020
A very professional service and always there to answer questions and give advice
Stephen Ashworth
Leeds
15/02/2020
Sue has been an absolute pleasure to deal with. She made the whole process of finding the perfect family holiday very easy, with great advise and recommendations and was very patient with our numerous requests and changes!
Alexander Malam
York/Strensall
15/02/2020
Excellence service & support
Christopher Holloway
Harrogate
15/02/2020
Always a pleasure booking my holidays through Travel Counsellors. I always receive good advice & service from Sue Sheehan and will continue to recommend her to friends & family
Gillian Bacon
Wetherby
29/01/2020
We set quite a task for a trip to Australia & New Zealand but all the plans look brilliant. Thank you Sue for all your hard work to make this a trip of a lifetime
Linda Dalby
Harrogate
29/01/2020
Sue always keeps working until the holiday is exactly as you want it. Thank you Sue
Patricia Straker
Wetherby
02/01/2020
Very professional & friendly, nothing was too much trouble
S Longley
Harrogate
17/10/2019
Brilliant service as always
Jacqueline Young
Knaresborough
08/10/2019
Great service, always spot on. Have and will continue to recommend to friends & family
Christopher Teare
York
08/10/2019
Excellent Service
John Allison
Knaresborough
10/08/2019
Sue always goes above & beyond!
Michelle Crowhirst
Harrogate
05/08/2019
Sue was very helpful and arranged a great trip for me to see the Tour De France cycle race
James Smith JR
Harrogate
05/08/2019
Susan was very professional, friendly and helpful, everything was very straightforward and easy to understand
Emma Slater
Leeds
05/08/2019
Susan was really helpful, efficient and quick to respond
Christopher Britton
Harrogate
05/08/2019
Thanks to Sue I'm going on a great holiday to Barbados!
David Holman
Knaresborough
12/06/2019
Sue has been great finding a family holiday for us and our parents as well. She has save me a lot of time and expense, I will be recommending her to my friends & colleagues
Jennifer Wright
Wetherby
12/06/2019
Helpful as always
Sarah Chadwick
York
12/06/2019
Sue has been amazing throughout the whole process. She found us exactly what we wanted at exactly what we wanted to pay. I wouldn't use anyone else! Thank you x
Jodie Crowe
Harrogate
09/05/2019
Straightforward, easy communication - Sue took all the hassle out of booking my holiday.
Helen Sunderland
Harrogate
04/05/2019
Excellent friendly service, extremely helpful in making a number of changes from the initial quote to make the trip ideal for us and always quick to respond. I feel confident and safe using Travel Counsellors and would seek their help in the future in planning such trips.
Teresa McCreesh
Ripon
17/04/2019
Excellent service as usual!
Stephen Ashton
Leeds
14/04/2019
Sue is amazing and always meets our travel needs! Can't wait for our next holiday that she has booked.
Kate Sheehan
Harrogate
08/04/2019
Fast, efficient and tailored to our requirements. We will be using Susan again and have already passed her details to our friends. Thank you
Patricia Harwood
Harrogate
04/03/2019
Absolutely brilliant service will definitely recommend!
Louise Smith
harrogate
02/02/2019
Excellent and friendly service
Jacqueline Young
Knaresborough
02/02/2019
Speedy response, great & honest feedback
Cherie Cummings
Harrogate
22/01/2019
Sue was extremely helpful from start to finish. She was also so efficient in terms of communication - even completing my booking on a Saturday morning which ensured I received the best accommodation rate. She was excellent at offering a range of choices for me, all close to my outlined budget. I will definitely use Sue again and have recommended to all my friends
Charlotte Monkman
Harrogate
25/10/2018
Susan was so very helpful, kind and patient. I've already recommended her services to friends and family and I'm sure they will be booking something with her soon!
Sarah Martin
Harrogate
09/10/2018
Always a great personal service with Susan Sheehan.
Annabel Davison
Harrogate
13/09/2018
Sue has been super helpful, taking all the stress of organizing travel, accommodation and tickets away and leaving us to just look forward to going
Michelle Crowhurst
Harrogate
29/08/2018
Fantastic service from start to finish. Thanks to Sue, the family & I are looking forward to our amazing holiday next year, we can now sit back and relax knowing that Sue has it all covered. I would strongly recommend Sue and her quality service
Heidi Birch
Harrogate
29/08/2018
Fabulous service!
Sharron Carmen
Harrogate
22/06/2018
Excellent as usual. Definitely recommended to friends & family - great service
Deborah Clarke
Harrogate
12/06/2018
Excellent & quick service from Sue, easy to understand and all the details in plain English. Will use Sue again with no hesitation
Richard Smith
Harrogate
12/06/2018
I have already recommended Sue to friends and family. Great service!
Louise Teare
York
11/04/2018
Sue was amazing from start to finish as always! 5* service and so friendly & helpful. Highly recommended
George Sunderland
Harrogate
09/04/2018
Excellent service and always happy to help.
Craig Simpson
York
20/03/2018
Sue is so helpful. I have already given Sue's details to my friends and work colleagues.
Lynne Webster
Harrogate
15/03/2018
I greatly value Sue's expertise and friendly manner - I wouldn't dream of booking my holidays through anyone else.
Gillian Bacon
Wetherby
15/03/2018
Nothing was too much trouble to Sue. Everything that was suggested was seen to. We would strongly recommend her to others.
Thomas Brodie
Harrogate
23/01/2018
Sue is very professional and has a friendly way of dealing with clients
Graham Straker
Wetherby
29/09/2017
We wouldn't use anyone else. Susan is extremely efficient, helpful and friendly. She always goes out of her way to help as she did last year when we went to the Isle of Man. On booking all the sea view rooms were booked, or so they said. Just before we went Susan rang the hotel directly and secured us 2 sea facing rooms which were lovely. That is service I would say! She is now a good friend to us.
Rosemary Herbert
Wetherby
06/09/2017
Fantastic as always!!
Kate Sheehan
Harrogate
06/09/2017
Susan was amazing! Nothing was too much trouble. Would definitely speak to Susan again when booking another holiday and have already recommended her to my friends. Thank you Deborah
Deborah Clarke
Harrogate
04/08/2017
My very specific needs were listened to, understood and acted upon - brilliant service.
Lynne Webster
Harrogate
27/07/2017
This is the second time we have used Susan and we couldn't be happier. Great customer service and really feel she took the time to help make our honeymoon perfect! Thanks again Sue!!
Daniel Williams
Leeds
10/07/2017
Sue always understands what we are looking for and goes out of her way to put together a fabulous holiday. Sue is a lovely person and always a pleasure to book through.
Gillian Bacon
Wetherby
19/06/2017
Sue was so helpful and made sure she found our perfect holiday for Summer 2017, we can't wait to go. I would absolutely recommend her to everyone and will be booking with her again.
Craig Simpson
Harrogate
20/02/2017
Sue was really helpful and guided us through picking our honeymoon, we would recommend Sue to anyone when making their wedding or honeymoon arrangements.
David Bloor
Harrogate
22/11/2016
Just to let you know we had a wonderful time in Amsterdam. Thank you so much for selecting such a great hotel for us (Artemis), I will not hesitate in recommending you to all our friends and family
Stephen Rigby
Harrogate
13/09/2016
Sue was a great help as always. Professional yet friendly and attentive and understood exactly what I was looking for. I would not hesitate in recommending her.
Alexander Sheehan
Kelty, Fife
05/09/2016
Very knowledgeable Travel Counsellor, I would have no problems in recommending Sue to anyone.
Thomas Brodie
Harrogate
06/07/2016
Nothing too much trouble. First class service and response times.
Alan Woodward
Haworth
01/07/2016
Susan is a hugely experienced travel agent who always gives excellent unbiased advice. I recommended Susan to my daughter and future son-in-law who went on to book a wonderful honeymoon with her.
Gillian Bacon
Wetherby
19/05/2016
Sue has booked our holidays for a number of years and we have always found her very friendly but professional as well
Arthur Bates
Wetherby
05/02/2016
I have used Susan for a few years now when she was with Thomas Cook and moved immediately with her to Travel Counsellors. I have already recommended her to several friends, I would not use anybody else now.
Rosemary Herbert
Wetherby
26/01/2016
Sue provided me with excellent service from start to finish. She put together my perfect holiday. Brilliant trip can't wait for the next one, thank you!
Amy Sheehan
Harrogate
23/11/2015
It was great to see you Sue and the flowers are lovely! You have done a great job as always, I shall be recommending you to all our friends
Carol Wood
Wetherby
06/10/2015
We have always had excellent service from Sue Sheehan in the past and we expect our booking with Travel Counsellors will be of the same standard. First Class!!
Graham Straker
Wetherby
30/09/2015
Sue is fab! She is so helpful and acts like a route map through a complicated travel organizational jungle
Robin Sheehan
Manchester
25/09/2015
Thanks Sue you were superb! We are really looking forward to our holiday next year.
Denise Webster
Harrogate
11/09/2015
Thank you Sue for your help in booking Disney in December. Really appreciate all your hard work and advice!
Olivia Tiso
Knaresborough
11/09/2015
Sue is awesome!! She has saved me hundreds of pounds on my world travels and she has made it easy when navigating the nightmare of insurance and medical cover. I cannot recommend her highly enough to deal with all your travel needs.
Robin Sheehan
Manchester
01/09/2015
Sue is awesome!! She has saved me hundreds of pounds on my world travels and she has made it easy when navigating the nightmare of insurance and medical cover. I cannot recommend her highly enough to deal with all your travel needs.
Robin Sheehan
Manchester
01/09/2015
Just returned from the Azuline Bergantin in San Antonio Bay. The holiday was amazing, everything was spot on and it was such a lovely place. Thank you Sue for sorting it all out for us and for all your hard work, we will be in touch soon for the next one!
Lucy Allan
Harrogate
03/08/2015
Additional offers
More destinations to enjoy
Why use a Travel Counsellor
Let's plan your dream trip together
Tailor-made for you
Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.
Personalised service. Always
When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.
Stress-free travel, and more time for what matters most
I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.
Support when it matters most
If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.
Get in touch
Start planning with me
Let me inspire you
Stay inspired with my insider tips, hidden gems, and dream-worthy itineraries until you're ready to make them real
You're all set
I’ll be in touch soon to share personalised recommendations, exclusive offers, and a few travel secrets worth dreaming about.
Susan Sheehan