Suzanne Barney

We had decided to go to Thailand for a holiday, but had very little idea of what we wanted to do (other than see elephants!). Very quickly, Suzanne put together a great itinerary that met our budget and had us excited about our trip! So many thanks Suzanne, looking forward to a great trip later this year!

Wherever we want to go Suzanne has the knowledge and experience to take away all the hassle and ensure an effortless trouble free trip. If ever there’s an issue she sorts it instantly. Can’t recommend highly enough . Brilliant !

Trying to suit a party of seven people with different ideas thought was imposable but some how Suzanne managed to do it with loosing her cool. Alan G

Suzanne has recently booked a holiday in Galapagos for me. She organises everything and also sent a calendar of what you see in which month so you choose when to go so you see what you want to. Recently disabled she also booked disability access to give me assistance at the airports which was so helpful. We had an amazing time and I can’t thank Suzanne enough for all her thought and ideas to get you the best experience and of course her hard work and dedication to her job. Thank you so much Suzanne. I had an amazing trip. Xx

I just wanted to say a massive thank you for all that you have done. The holiday was fantastic and that was down to you arranging it all the flights were perfect the accommodation excellent and your advice on which cruse company and ship would be best suited was exactly right. In addition I'm conscious I emailed you a considerable number of times regarding various 'silly matters' and nothing was ever too much trouble for you and always done extremely promptly and with a smile on your face. The pack you sent out was so valuable and the check-ins you did was very much appreciated. I have used travel counsellors for a number of years but this was the first time with yourself and I cannot recommend you enough you were absolutely fantastic and the service was second to none.

Suzanne has provided fantastic travel expertise & advice for over 10 years for the family. Every single trip has been superb. Our latest - a first trip to the Maldives was perfect - so well researched & gave us everything & more than we could have hoped for. Suzanne’s professionalism, dedication & desire to find your perfect holiday & amazing customer service are second to none. Thank you.

My family and I love to go on adventurous holidays, and in 2023 we decided that we wanted a trip of a lifetime to Costa Rica. We knew that we wanted to experience all that the country has to offer, from hiking volcanoes and exploring rainforests to whitewater rafting and surfing. We were so glad that we found Suzanne to help us plan our trip. She was brilliant at finding options that were perfect for us, and she was always available to answer our questions and make sure that everything was arranged. We spent two weeks in Costa Rica, and we did everything we had hoped for and more. We hiked to the top of Poazl Volcano, went whitewater rafting on the Balsa River, visited the Monteverde Cloud Forest, and learned to cook traditional Costa Rican dishes. We also went surfing, kayaking in mangrove swamps, and even visited a coffee plantation. Our trip was absolutely amazing, and we will never forget it. We made memories that will last a lifetime, and we know that we couldn't have had a better time without Suzanne's help. In the lead up to the holiday, Suzanne kept us informed and sorted out all of the admin details to do with visas, flights, and transfers. She was always responsive to our emails and calls, and she made sure that everything was taken care of. We would highly recommend Suzanne to anyone who is planning a trip. She is a true expert, and she will help you to create an unforgettable vacation.

Recently went on ‘Suzanne recommended’ holiday to Rhodes. The whole trip was just as she suggested, the scenery, the friendly people , the local trips and the fantastic food! We had a great holiday but were always mindful that if anything major went wrong we could contact Suzanne for advice and support at any time . Great friendly service and excellent support.

I have dealt with Suzanne Barney for many years and would recommend her to any individual or company. All travel arrangements with her are superb including finding hotels transfers etc. Nothing is too much trouble for her and she gives one great confidence that your holiday/ travel arrangements will be trouble free. Recently went on a Norwegian cruise arranged through Suzanne including transfers and hotel stays: everything ran like clockwork . Just prior to that went to Porto for a few nights with friends. Suzanne made all the arrangements including finding a choice of hotels, flights, transfers etc. All at short notice. My friends were very complimentary. I cannot speak more highly of her. A wonderful travel agent and a lovely, charming lady who truly knows her business.

Suzanne has provided both Business and private travel services and has never let me down. 0700hrs on a Sunday morning dealing with a cancelled flight in her pj's is above and beyond. Highly recommended :)

Very helpful, gave some good advice about my holiday to lanzarote and great places to stay and managed to find it cheaper than anywhere else I look. Would recommend in a heartbeat

We have booked our last two holidays through Suzanne and the service provided has been exemplary. At all times she kept us upto date with latest covid travel restrictions and how this would impact us and what we had to do to travel. I would happily recommend Suzanne to anyone looking to book a holiday.

Having tailor made a few holidays for us it is reassuring to know you are on the end of the phone at any time to sort things out. I would highly recommend your services as any worries are taken care of by you

We really can’t thank Suzanne enough for all the help she has given us over the years in recommending exactly what we want in a holiday anywhere in the world. Nothing is too much trouble, and is always done in a very professional, helpful and friendly way. Also wonderful to know that wherever we are, if we were to encounter a problem of any sort, Suzanne will always be at the other end of the phone and will sort it for us! First class service from a lovely lady. Can highly recommend booking through Suzanne for a stress free holiday.

Suzanne takes all the stress out of booking holidays and I always feel safe and secure whilst away that if there was any problems it would soon be resolved by Suzanne. As was the case whilst in India just before COVID stuck Suzanne managed to get us flights home whilst everyone else spent hours on their phones etc trying to get flights sorted. She even contacted the airport parking representatives and changed the terminal where we were flying into to pick up our car. On deciding upon a new holiday destination Suzanne wealth of knowledge is vast from all her years in the travel industry and I trust her implicitly

Always really helpful and planned my travels. Never had any hiccoughs with the plans Great service Thank you

Suzanne was friendly and super helpful when we booked our trip to Lapland. She responded to all our questions quickly and sorted everything out including our passenger locator forms. Would highly recommend her services.

We have used Suzanne’s services for both business trips and personal holidays. Throughout the process, Suzanne has kept us updated with current travel advice which has been invaluable. Nothing is too much trouble for her and responds to any questions or concerns you may have and goes above and beyond. Our BA flights to Thailand had been cancelled without any previous notice but, Suzanne informed us immediately then managed to get us an outstanding flight with Emirates on business class for a fraction of the usual cost. I can’t recommend her highly enough. Her travel knowledge and duty of care is priceless.

We were devastated when our trip to new Zealand and Australia was cancelled due to Covid in 2020 but having used Suzanne for previous (complex) trips, we were confident that she would sort out all the bookings and keep us informed of our options. This took a lot of the "sting" out of the situation and we were under no stress trying to get refunds etc. We are now just waiting for Suzanne to rebook our trip for us for later this year. We would never use anyone else for our big trips and would highly recommend Suzanne and Travel Councillors.

Suzanne is 100% reliable. She gives her utmost. You can tell she loves her job. I will be using her service for future bookings. Thank you.

I contacted Suzanne Barney last year to arrange a holiday for us somewhere where covid restrictions weren’t too strict. I knew Suzanne would come up trumps as we had booked through her several times before ie Mojacar Florida and Dubai. She suggested Madeira , which is somewhere we had never considered. She sent us loads of information about the area, was really really helpful in sorting out the Madeira covid paperwork for us and sorting out all the paperwork for returning to Uk.Her help was immense and meant we could enjoy the holiday and not worry about having the correct paperwork required. We had a fabulous time, the hotel/food was excellent, so good in fact we are considering returning this year. Suzanne really made the holiday for us, nothing was too much trouble, and we can’t thank her enough for all her help. She’s one in a million.

Suzanne offers a truly old fashioned personal service as a travel agent. Nothing is too much trouble and her attention to detail is outstanding. A safe pair of hands and a pleasure to deal with. I would recommend her services without qualification.

Suzannne has done three trips for us in the past few years, all very different. Nothing has been too much trouble and each trip has been fantastic. Will definitely be booking with her again when ready.

Suze is fantastic!! Takes the headaches of planning trips both complex and simple and works tirelessly to ensure that any eventuality is sorted out. Suze consulted and planned a big family gathering in Dubai for us and literally did everything including all the boarding passes and transfer company chasing while we were on the holiday. It felt like we had someone watching over us. A truly stellar service from someone who really knows her stuff!!

Suzanne has got to know us well over the years and always books us the sort of hotels that we really enjoy. She will sometimes suggest alternative flights to our destination which allow us more time away at less cost, always appreciated. However she really became invaluable during last week’s trip abroad. She booked our flights and talked us through, in general terms, the paperwork to allow us into Madeira. I started to do the paperwork but had endless queries which were quicker to resolve with Suzanne. She always seems to be near a phone and occasionally when she isn’t she always makes a point of phoning back as soon as she can regardless of what time we phone or email. We really appreciated her filling in our Locator form for us while we were in Madeira and emailing it to us so we didn’t have the hassle while we were on holiday. When BA rejected our paperwork, although this was not Suzanne’s fault, she was very patient with us as we panicked. She phoned us early in the morning with helpful suggestions as how to deal with the situation. It was a nice touch that she phoned us the morning after we returned just to check that we were OK. In all our dealings with Suzanne she has been friendly, helpful, competent and efficient. We shall certainly not be using any other travel agent for our holidays.

It is so helpful to know that you are there to guide me on my journey. Thank you for everything that you are doing for me.

Outstanding customer service and a full understanding of our requirements

Suzanne has been a fantastic advisor and agent. Historically I have booked all my own travel but now I know Suzanne, I will be seeking her help, guidance and experience for my future travel needs. Her service is superb and definitely worthwhile. She is very easy to work with and obviously loves travel herself. I wholeheartedly recommend her.

Fantastic everything was perfect leading up to and getting onboard. The cruses was exactly what Suzanne told it would be and more. Brilliant thank you.

Suzanne is friendly , professional and goes far beyond the extra mile I will be using Travel Counsellors in the future and tell friends about them. Thank you.