My name is Zoe and I am your Travel Counsellor based in a beautiful village close to Winchester in Hampshire. While the UK is home, I am also an Australian citizen having spent five years previously living in Melbourne, exploring all the wonderful travel highlights on offer down under. I'm a Gold Travel Counsellor, which means I am one of the top 12 percent performing Travel Counsellors globally, so when you book with me you know you are working with a highly experienced, professional travel expert.
Travel is my passion and before becoming a Travel Counsellor in 2020, I worked for a global luxury tour and cruise operator as well as tourism boards, rail companies and an airline. With more than 25 years' travel industry experience, not to mention lots of personal travel, I have a wealth of knowledge across many destinations and travel styles - from designing luxury tailor-made adventures to river cruising down Vietnam’s mighty Mekong, island hopping in Thailand, sailing the tropical Whitsunday Islands, road tripping across the USA, game viewing in South Africa, skiing in Italy and cycling the vineyards of France, to name but a few. There’s always so much more to discover and experience though, and that’s what I love about travel.
I’m keen to share my knowledge and experience with you so that you can enjoy the most amazing holidays and treasured memories. Whether you’re looking to book a once-in-a-lifetime luxury tailor made tour or cruise, the perfect honeymoon, a stress-free family beach getaway, an eco-friendly retreat, ski trips, exciting city breaks, adventure travel or a holiday at home here in the UK, I can offer a tailor made service to create your bespoke holiday.
I have the option to act as a travel agent or a tour operator and I am totally independent so I will always offer you options that are designed to meet your specific needs.
I’m a firm believer in delivering trusted travel advice together with the highest levels of customer service so when you book with me you can rest assured that I will take care of all the hard work; searching for your perfect holiday, taking care of all the fine details and securing you the best value.
Everything you book with me is 100% financially protected for your peace of mind. That way all you need to do is relax and look forward to your next trip. I am flexible and always available to have a chat about your holiday ideas at a time to suit you, even if that’s outside of the usual working day.
I would love to hear from you so do please drop me an email or give me a call and let’s see how I can help you plan your next holiday.
Best wishes,
Zoe
My customer stories
Sent by Eve Dawson
Wherwell, Andover 06/10/2025
As a first time female solo long haul traveler Zoe held my hand through the flight booking process helping me to select flights, seats and layovers. Zoe also advised me on luggage allowance and in flight meals etc., I could not have made this once in a lifetime trip to Australia to visit my son without her, she has the patience of a saint!
Sent by Matt Draper
Prague 03/08/2025
There were a couple of special celebrations in our family this year so we decided to treat ourselves with a very special holiday. Our dream trip to Hawaii became a reality thanks to Zoe Palmer from Travel Counsellors. From start to finish, Zoe provided an outstanding level of support and organization that turned what could have been a logistical nightmare into a seamless and unforgettable experience.
One of the most impressive aspects was Zoe’s help with the extremely complex and demanding process of securing travel visas for the USA. She guided us through every step with patience and clarity, ensuring nothing was missed and saving us hours of stress and confusion.
The itinerary she designed was a masterpiece — covering 9 Europe -USA - inter-island flights, multiple accommodations, and a wide variety of hand-picked excursions that truly showcased the magic of Hawaii. Every transfer, check-in, and activity went off without a hitch.
Among the many highlights - swimming with manta rays was an absolutely unforgettable experience, something we would never have discovered without Zoe’s incredible local knowledge and thoughtful recommendations.
If you’re looking for someone to take the pressure off planning a complex trip and want to feel supported every step of the way, Zoe Palmer is the one to trust. We can’t thank her enough for the memories we’ll treasure forever.
Sent by Christina Dolding
Winchester 24/06/2025
Zoe is quite simply extraordinary. She doesn’t just book holidays... she brings dreams to life. Whether it's a magical Christmas in New York with family, an awe-inspiring adventure tour through Iceland (hosted by Zoe herself), a winter escape to Madeira’s mountains or, most recently, the unforgettable experience of swimming with manta rays in Hawaii, she delivers every time.
What sets Zoe apart is how carefully she listens. She truly takes the time to understand what you want (even when you’re not quite sure yourself) asking all the right questions and uncovering the little details that turn a trip into a once-in-a-lifetime memory.
She’s completely honest about what to expect and matches you with the best accommodation for your needs. Even if it’s not “perfect,” it’s as perfect as it can be for you. And she works tirelessly behind the scenes with hotels and tour operators, often surprising you with unexpected upgrades or lounge passes. Little touches that make a big difference—especially when travelling economy!
Zoe is with you every step of the way. If anything goes wrong, she doesn’t hesitate to step in and sort it. That peace of mind is priceless.
If you’ve got a list of dream destinations or must-do experiences and want a truly magical, stress-free trip please get in touch with Zoe. We wouldn’t dream of travelling without her.
Sent by Mary Bates
fordingbridge 02/06/2025
The 2nd time we have used Zoe to book and manage our holiday,it takes all the hassle out of it.Zoe is always easy to contact and will sort out problems and find answers.Will happily use her again.
Sent by Sarah Jones
Denbigh 18/04/2025
I cannot recommend Zoe enough when it comes to planning a holiday. Zoe listened and gave lots of options that incorporate our needs for a group of five people.
We received regular updates as it go closer to our departure date.
From start to finish I can not recommend Zoe enough.
We have already booked a cruise with Zoe's help.
Sent by Martin Field
Farnborough 16/04/2025
We wanted to plan a trip taking in Dubai, Australia, New Zealand and Japan. Travel Counsellors was recommended to us by a friend but not a specific counsellor. After looking through the resumes of a number of counsellors we opted for Zoe Palmer as Zoe had lived and traveled extensively in Australia and lived relatively close to us should a face-to-face meeting be necessary.
We had a telephone call with Zoe and outlined our itinerary during which several suggestions were put forward to us and we felt confident in Zoe to put together our trip of a lifetime even though it was relatively short notice for a six-week trip across four countries.
Zoe spent time with us understanding the type of accommodation we wanted to stay in and the type of things we like to see and do. Within a few weeks of starting the process the flights and accommodation were booked, and Zoe and her team came up with some amazing suggestions for what we should see and do. The trip started in mid-February 2025 finishing in late March. Everything about the trip worked perfectly and we were very fortunate to miss a cyclone in Brisbane a bad storm in New Zealand and the fire at Heathrow sub-station. Had we been caught up in any of the above we felt very confident the three levels of support offered by Zoe, local team in destination and Travel Counsellors 24-hour cover would have sorted the problem for us.
We are so pleased we chose Zoe as the attention to detail and the desire to make this a perfect trip for us was obvious from our first meeting. We will be using Zoe again for the next trip and recommend you do the same. Thanks Zoe
Sent by Sue Griffiths
Grateley Andover 08/04/2025
We had a fantastic trip, created by Zoe, which worked seamlessly for the entire 6 weeks. Zoe is very professional and listens to your plans and with her experience is able to make all the pieces fit together and give advice to enhance it all. It is the first time we have used a travel counsellor and we would definitely recommend the service and Zoe.
Thank you Zoe for creating this wonderful trip of a lifetime.
Sent by Brian & Paula Houghton
Dunmow, Essex 17/03/2025
We had the most wonderful holiday arranged by Zoe Palmer this year. It was a complicated trip involving touring for 1 month in New Zealand, followed by a 15 night cruise around the South Pacific Islands with a few days stop in San Francisco on the way home. It was further complicated as I use a mobility scooter and all travel / accommodation was thoroughly vetted to ensure it was suitable for my needs. We started planning this trip 2 years ago and Zoe helped us every step of the way tailoring it to our every wish and being very patient as itineraries were altered several times. Our trip went very smoothly with all arrangements exactly as planned with no hiccups at all - which was amazing as we were away for 2 months. Zoe was a pleasure to work with and we cannot recommend her services enough.
Sent by Rachel Meehan
Hampshire 11/02/2025
Zoe completely delivered for us on a recent special holiday to the Maldives. Zoe understood quickly what we wanted and was speedy, professional and responsive at all times. We would definately recommend Zoe to friends and colleagues and hope to be using her again.
Sent by Jane Martin
Wimborne 06/02/2025
Have recently returned from a 3 week tour of Thailand arranged by Zoe Palmer… Zoe has been excellent from the start, with listening to my initial ideas, suggestions for the itinery and putting everything together. Zoe was also very flexible when we needed to make some changes , was very responsive, and was great at communicating throughout. She was able to arrange a fabulous bespoke holiday within the limits of our budget…
We stayed in Bangkok, Chiang Mai, Khao Lak, Koh Sok NP ( which was every bit as amazing as Zoe said) then relaxed at a boutique hotel on Koh Lanta which was such a fantastic end to our adventures.
Her support while we were on the holiday was reassuring and invaluable. It was a special holiday so we were keen to get it right. Zoe certainly helped us to achieve that. Thank you Zoe
Sent by Kim Mason
Ropley, Winchester 31/07/2024
Zoe put together an absolutely ideal itinerary and package for us, visiting 3 destinations in the Caribbean / West Indies. She made sure we were ATOL/ABTA covered for each element of the trip, sourced just the right sort of accommodation in interesting places, sorted transfers and educated us in the ways of inter-Caribbean flying (unpredictable)! This meant our expectations were very well managed - and everything went swimmingly. Having someone like Zoe (and TC in general) takes so much of the time and headache out of planning a multi-location trip away - and knowing you have a Duty Office to call 24/7 if anything goes wrong is the most reassuring part of it all. And OMG is their app useful for just checking flight numbers, timings, details etc. at a glance. Utterly recommended - and thank you Zoe!
Sent by Claire James
Portsmouth 29/06/2024
Over the moon with how Zoe Palmer created the perfect honeymoon booking for us. The personal experience made the whole process so easy and exciting. Zoe took our ideas and brought them to life not only with destination but the hotel offering and what and where was better than others and why. If you are looking to do this as a gift list for your wedding you can do a gift registry as well. Super excited for our honeymoon and what other holiday memories we get to book and experience. Thank you Zoe.
Sent by Vicki Roath
Winchester 28/04/2024
We have just returned from a 2 month holiday booked with Zoe. She was fantastic and would highly recommend. We had originally booked a 3 month trip but unfortunately health circumstances meant we had to change most of the itinerary which Zoe did efficiently & meant we actually didn't lose out too much financially. Zoe gave such a personal service for an extremely complex itinerary. We travelled to Asia & Australia & New Zealand with 2 cruises, 4 flights, hire car, tours, taxi transfers, 2 ferries & 11 hotels! It all worked seamlessly & was easy to track as the whole itinerary was on a TC app. We are looking forward to planning our next trip!
Sent by Andrew Wickham
Winchester 08/04/2024
Our agent Zoe Palmer has transformed our travel experience! She's taken our dreams and turned them into reality after a period of illness for us that made travel all but impossible. Complex dietary requirements have been handled with ease and we've been able to visit with confidence destinations that we simply thought beyond us. We know that Zoe 'has our back' if there are any issues - and she's handled airline generated chaos with the backing of her team at TC in a way that reassures me we're with the right people. I cannot recommend her highly enough!
Sent by Fiona McWilliam
Winchester 01/03/2024
Thanks so much for your help in booking our amazing trip to see the Northern Lights. It was a pleasure to deal with you and we will be back in touch when we start planning our next trip away.
Sent by Jo Moore
Southampton 10/11/2023
Zoe Palmer our Travel Counsellor planned our recent trip to Thailand & Dubai which was fabulous. Zoe is incredibly helpful, friendly & knowledgeable. Nothing is too much trouble and she takes the time to find out exactly what your needs/aims are from a trip and then does a fantastic job of providing you with options to review before making a final decision. We had great flights, locations, hotels etc. Private transfers were brilliant and everything went smoothly. We have used Zoe quite a few times now and we be continuing to do so in the future.
Sent by Geoff Williams
Southampton 02/11/2023
Ok where to start, I'm a geriatric, recovering from major surgery, who travels with 3 more geriatric computer illiterate companions.
Horror story, not with Zoe as our personal holiday career , travel experience is always stress free (2 more holidays pending)????.
Would highly recommend Zoe to any one who requires a care free holiday experience at a very reasonable cost.
Sent by Issy Williams
Winchester 26/08/2023
This year my friend and I were able to go on an incredible trip to Ibiza thanks to Zoe! She organised everything for us, including a hotel with amazing food and entertainment. It was also a step from the beach and short walk from the best places in Ibiza, including Ibiza rocks hotel which was our favourite. Would definitely recommend Zoe!!
Sent by Susan Todd
Hazelbury Bryan, Dorset 20/08/2023
We've just returned from a fantastic family holiday to Crete. I cannot thank Zoe enough for finding the ideal location for us. She listened carefully to what we were hoping for and found the perfect destination that suited the needs of everyone. As we were a large family group of 15 (aged 10 - 77) travelling from 4 different starting points it was not an easy job but Zoe was amazing. Her attention to detail was second to none from start to finish. Nothing was too much trouble and we had every confidence that we were in safe hands. Upon arrival home there was a post card from her to welcome us back!
If you want a great holiday without any hassle use Zoe Palmer. I will definitely be using her again for my next holiday.
Sent by Rachel Jameson
Chichester 15/08/2023
Zoe was so helpful right from the outset in finding the best holiday for my family. It took all the stress out of booking a holiday and I would book through Zoe again
Sent by Sarah Sullivan
Winchester 04/07/2023
Zoe has arranged 2 holidays for myself and my family the first a mini break to Barcelona for my 50th birthday and a week all inclusive half term break to Mallorca. Both were booked with not much time to spare and we loved that everything was taken care of transfers, restaurant bookings. I would really recommend Zoe for actress free break her caring and friendly manner means that she is so easy to work with thank you Zoe!
Sent by Laura Cantora
London 05/06/2023
We have just come back from our week in Egypt arranged for us by Zoe Palmer. We traveled there with our 12 years old daughter. I can only say that Zoe is wonderful and everything was planned and arranged carefully to our specifications. And everything worked perfectly.
Zoe was super helpful at giving ideas and advice on our itinerary, she was also extremely pacient to all our questions and requests and we honestly could not be more pleased with it all.
I would definitely be booking our holidays with Zoe again and would recommend her without hesitation.
Zoe: Thank you so much for making our week the perfect dream that it was!
Sent by Viola Whittaker
Camberley 20/05/2023
This was the first time we had got help to book a holiday and the first time we were flying overseas with our 4 year old and the experience was great. Zoe Palmer was very insightful and help sort everything for us. She reminded me when we had to do specific things in preparation which was exactly what I needed as it would have been hard to ensure I arranged everything myself with my schedule. I also really liked the portal so that I could see all payments and have the documents for the trip handy. This holiday was the best family holiday we have had so far and we will call Zoe again for future trips.
Sent by James Gorecki
Leatherhead 22/04/2023
We have just returned from a holiday in Prague organised by Travel Counsellor's Zoe Palmer. The holiday was just perfect. We really couldn’t have asked for a better hotel and it matched up to our brief perfectly. The organisation by Zoe was from start to finish superb. Every element was taken care of, including flights, transfers and hotel. The communication and support from Zoe was first class, always with attention to detail. I would highly recommend Travel Counsellors. This is our second experience using them/Zoe and we will continue to use them in the knowledge our holidays will always meet and exceed our expectations. Thank you.
Sent by beryl sharp
SOUTHAMPTON 03/04/2023
Zoe is absolutely amazing, she takes all the stress out of booking a holiday. Every detail is taken care of, and she is always available to discuss any issues you may have. I would recommend her to everyone, she is utterly brilliant.....and really lovely
Sent by Lin Sharp
Westbourne 03/04/2023
Zoe Palmer's service is outstanding. We have booked 3 cruises with her and will never book a holiday again without using Zoe. Just tell her what you want and sit back until your flight. She does the rest! I honestly cannot recommend her highly enough.
Sent by Paula O'Connor
Winchester 26/02/2023
Zoe Palmer was very attentive to the requirements for our once in a life time holiday to Australia and New Zealand which spanned over nine weeks and developed a fantastic itinerary for us in a very short space of time. Everything was perfectly detailed on an app and also in a booklet too.
The support from the in-country team was exemplary. We felt completely supported in our travel plans from start to finish.
We would recommend using Zoe's services for a memorable, hassle-free trip. We will definitely be booking our next holiday through Zoe Palmer.
Sent by Christina Dolding
Winchester 09/01/2023
A truly exceptional service. This was a dream holiday...Christmas in New York with my family. Years of dreaming finally coming to fruition. From the start the care and attention Zoe showed was simply wonderful. Sitting down going through the hotels with me and helping with the all important decision of where to base ourselves. Her short list was outstanding. The flights were reserved and then I was able to sit back and relax knowing it was all in safe hands until we were due to leave. With various strikes on in the UK Zoe was meticulous at keeping us informed and we chatted several times before we left. She even prompted us to do our ESTAs early to save money. She also contacted other colleagues and sent over a wonderful ideas list of things to do from the perspective of a New Yorker.
The flights went well and the hotel was as beautiful as it looked in the pictures. At one point, we did have a small problem at the hotel and when Zoe became aware she was on the phone offering to help...even though she was about to go on holiday herself.
My trust in Zoe is absolute and I would never contemplate a significant holiday without her help and support. Peace of mind and the best possible customer service...Zoe is a dream to work with and I cannot recommend her more highly. Zoe thank you for making my dreams come true.
Sent by James Gorecki
Little Bookham 03/11/2022
We have just returned from a holiday in Krakow organised by Travel Counsellor's Zoe Palmer. The holiday was just perfect. We really couldn’t have asked for a better hotel and it matched up to our brief perfectly. The organisation by Zoe was from start to finish superb. Every element was taken care of, including flights, transfers, hotel and attractions. The communication and support from Zoe was first class, always with attention to detail. I would highly recommend Travel Counsellors. This is our first experience using them/Zoe and we will continue to use them in the knowledge our holidays will always meet and exceed our expectations. Thank you.
Sent by Joanna Alexander
Stockbridge 01/11/2022
Zoe was helpful and so knowledgeable in planning our recent trip to Spain. Everything went smoothly and I wouldn't hesitate to recommend her!
Sent by Matt Draper
Prague 05/09/2022
Zoe Palmer was amazing at not only finding the perfect destination, but making the entire experience enjoyable. Obviously the holiday itself was amazing, but the level of detail Zoe went into to find the right place was a breath of fresh air.
We had a large group of 3 families traveling from different countries for a reunion. The remit was to find somewhere that allowed direct flights for us all, did not involve too far to travel and would allow all the family members to sit back and enjoy the time together. After an extensive search and numerous suggestions including villas in Sardina, Spain and the Algarve, we settled on the MarBella Elix Hotel in Parga Greece. Although the villas really stood out, the chance to fully relax and enjoy a hotel where everything was taken care of was too inviting not to. The various restaurants, food and, wine was amazing and the beach allowed the kids to play endlessly.
Zoe arranged transfers from the airport and helped with query from the company when they wanted to change the pickup times. We really enjoyed the holiday, but also the time spent looking for the perfect place. For me its normally difficult to find the right place, though with Zoe’s help and enthusiasm the excitement started early and now I can’t wait to start thinking about our next booking!
Sent by Jo Sauve
Winchester 30/08/2022
Zoe Palmer has helped me organise holidays to UAE and Tenerife this year. She is very responsive, organised and helpful and I would definitely recommend her and TC for booking a holiday. Many thanks to Zoe.
Sent by Liz Kavanagh
Winchester 06/06/2022
Nothing is too much trouble for Zoe who even checked up on our booking on a day when she was going on holiday herself. She's a real expert on travel and I'd recommend Zoe without hesitation.
Sent by Georgina Reilly
Waterlooville 21/05/2022
Zoe Palmer was recommended to us by a close friend as we wanted to book a bespoke honeymoon but were overwhelmed with all the options. Zoe took the time to get to know us and found a selection of destinations that she felt would suit us. We ended up choosing Coco Bodu Hithi in the Maldives - a truly amazing destination that lived up to every single one of our expectations, it was paradise! Zoe contacted the resort several times before our arrival to make sure she/we had everything we needed, she really went above and beyond to help us. We will be working with Zoe again for next years holiday as we feel she delivers an exceptional service!
Sent by Lisa Bowman
Hampshire 15/05/2022
In these changing times, it is great to have the support of a knowledgeable professional and all from the comfort of your own home at your convenience.
Zoe provided a professional yet friendly service. She ensured to understand my needs and then proposed a number of relevant options. I found just what I was looking for. Her knowledge of the destination was very helpful and her travel guidance reassuring in these more uncertain times.
Sent by Adrienne Walder
Battle 14/02/2022
We have just returned from a fabulous skiing holiday in Austria arranged through Zoe at Travel Counsellors. Zoe provided an excellent, professional, friendly and personalised service throughout. She listened to our long list of holiday requirements and gave us a number of fabulous holiday options that fit to our budget to choose from. We were spoilt for choice. The holiday we chose was perfect from start to finish. We really couldn't find fault in anything. We will definitely use Zoe and Travel Counsellors for future holidays. I would highly recommend Zoe and Travel Counsellors.
Sent by Liz Burt
Storrington 14/01/2022
Got in touch with Zoe Palmer last year about a trip to Australia to visit family over Christmas/New Year. She helped us every step of the way in planning and preparation. She was especially helpful through the additional covid and country entry requirements. Without her we may have given up! Zoe booked us on Qantas flights. Qantas looked after us so well and provided me with excellent food (allergy requirements). Zoe was always quick to respond to our calls or emails and took us through every stage of the preparation with patience and encouragement. Overall our trip was brilliant and we will definitely be using Zoe again for further trips
Sent by Christina Dolding
Winchester 30/12/2021
Zoe recently took a small group of us to Iceland. It is not too much to say she was simply outstanding. I have never been so prepared and reassured about a holiday EVER! No detail was overlooked and she went out of her way to create a truly magical package. We managed to do everything you could possibly think of in one weekend...half organised via Zoe and the remainder she helped provide options for self discovery of Reykjavik so you could really tailor the trip to make it just perfect...and it was :) I felt looked after and if I needed anything Zoe was on the end of the phone or a WhatsApp message. The whole experience from booking to returning to the UK was an absolute joy! Thank you Zoe and I am looking forward to booking many more holidays with you in the future :)
Sent by Helen Dollin
Winchester 02/12/2021
Having recently returned from a wonderful trip to Iceland organised by Zoe Palmer, I cannot praise her highly enough. From the very outset, I felt we were in good hands; she was very professional, organised, communicative, knowledgeable and went that extra mile to ensure every little detail was taken care of. I loved the extra touches too; personally delivering all my travel documents in a beautiful box along with a complimentary guidebook, personalised luggage label, fully written baggage labels for my outward and return journeys and to top it off, there was even a bottle of Icelandic beer! Zoe thought of everything which resulted in both myself and the group having a really fun and enjoyable Icelandic adventure. The only thing she couldn’t organise for us was the Northern Lights – maybe next time! :)
I highly recommend Zoe and look forward to booking my next family holiday with her.
Sent by Lara Currie
London 22/11/2021
5* review. I have just returned from a weekend adventure holiday in Iceland organised and hosted by Zoe Palmer, Travel Councellors. We were with a fantastic group of like-minded souls who braved the weather extremes of Iceland to see waterfalls, geysers and glaciers!! Don't take anything for granted here weather-wise, it changes in a heartbeat and our host was amazing at keeping cool and changing the programme accordingly.
Highlights included snowmobiling on a glacier and experiencing the blue lagoon in a snow storm! We knew the adventure itinerary would be amazing, but we hadn't appreciated how delicious the food and wine would also be in Iceland. Zoe found the most amazing restaurants for us and we could dine with the group, or not, as we preferred. I wouldn't hesitate to book with Zoe again - an additional benefit being that Zoe prompted us with all the additional testing / paperwork requirements relating to Covid, so we were never stressed about what we needed, when!
Sent by Catherine Leather
Winchester 19/11/2021
I have just returned from a trip to Iceland, led by Zoe in person. Not only was the trip itself wonderful but all the planning and communication which led up to the event was executed to perfection by Zoe. No detail was left to chance; for example Zoe booked my seats, checked me in for both flights, printed the boarding passes and personally delivered them to my home, along with a pre-trip goodie box comprising some Icelandic ale and a Guide book and map! Zoe always goes above and beyond for her clients, and nothing is too much trouble for her. It is a delight to deal with her and I look forward to my next trip.
Sent by Jo Alexander
Stockbridge 18/10/2021
We wouldn’t hesitate to recommend Zoe Palmer! She was brilliant, knowledgeable and so helpful throughout.
Sent by Geoffrey Williams
Dibden Purlieu 14/10/2021
My daughter and law booked a holiday via Zoe Palmer, on a whim myself and wife also decided to book, Zoe sorted all our requirements (upgrades,) with no Issues.
We are late sixties, and did not relish the thought of all the additional requirements required by various governments to enable travel.
In a nut shell we didn't need to worry as Zoe guided us through every step of every requirement.
I would personally recommend Zoe, and will be using Zoe again in near future.
Sent by Chrissie Bolger
Winchester 17/09/2021
Zoe has organised two holidays for us so far, both seamless and we’re thinking about the next getaway.
Zoe made us feel ‘special’ and nothing phased her, even leaving my headphones in Greece…. Of course she sorted that too and they have now been returned.
We even had Zoe checking in on us when she had a day off. Zoe is superwoman and it felt like there was nothing she couldn’t sort.
Thank you Zoe ????
Sent by Maria Paice
Shropshire 04/08/2021
Can’t believe I’ve only just become aware of your services….I will never go anywhere else! Zoe has been amazing at sourcing us a fantastic Welsh staycation this summer, which more than met my expectations and everything ran so smoothly, but we also have a fantastic half term holiday booked to looked forward to in Cyprus. Zoe has kept us in the loop at all times with the changing restrictions and absolutely knows her stuff and is happy to manage all ranges of budgets. Couldn’t be in better hands and have really enjoyed speaking to Zoe as genuinely such a lovely person - so highly recommend! Thank you Zoe
Sent by Nicola Desmier
London 27/06/2021
Booking our honeymoon with Zoe Palmer was a fabulous experience from beginning to end! With our original ideas scuppered by COVID we were at a bit of a loss but Zoe put together a set of personalised package recommendations tailored to our interests and budget - and suddenly the prospect of a staycation seemed exciting! Her knowledge, service and communication was par excellence - the booking process and holiday itself went seamlessly; and the accommodation and activities organised were fantastic. But best of all was the little personal touches like a welcome home card and securing a reservation at a restaurant we hadn't been able to! (Still not sure how she managed that!) If you want exceptional service and someone skilled to help navigate the uncertainty we currently face, we highly recommend Zoe; and plan to use her for future holidays.
Sent by Emily Stafford
Bracknell Forest 30/04/2021
Zoe Palmer has been fantastic at sourcing our trip, she has really got to know us and understand what we have been looking for, considering our complicated needs and budget with the added knowledge our trip is protected by Travel Counsellors I wouldn't hesitate to recommend Zoe to anyone especially if they have something special in mind.
Sent by Lin Sharp
Bournemouth 16/04/2021
My sister and I decided we deserved a very special holiday in 2022 and settled on a luxury cruise. However, there were so many to choose from we ended up going round in circles! Time to call on Zoe Palmer!! We wrote a ‘wish’ list with all the details of what we wanted from this cruise and sent it to Zoe. To be honest we didn’t expect to get half of our requests, but we were wrong! Not only did the cruises recommended by Zoe meet all our criteria, but we also even have the addition of a Butler!!. From the moment we contacted Zoe, the feeling of luxury began. Zoe took all the work of researching and comparing cruises and ships from us, leaving us just to enjoy the end result. What a treat! The detail she went into was incredible, even down to finding the best positioned cabin available. Zoe’s knowledge is outstanding and her honesty so refreshing. At no point did we feel we were being ‘sold to’ and she covered all the legal stuff expertly. Zoe has taken our dreams and made them reality! I am so looking forward to continuing to work with her on the finer details (she will take care of everything!). Zoe took the time to really find out about us, what we expect from a holiday and came up with the perfect solution. I cannot recommend this amazing woman highly enough; she is a travel genius. Need a luxury holiday? Call Zoe!!!!
Sent by Nicola Elliott
Winchester 08/02/2021
Hugely knowledgeable and friendly service.
From the discreet fact finding chat about our requirements to the hand written thank you note, Zoe Palmer helped us every step of the way to book our summer holiday. Working in a difficult environment with cottages selling out as I viewed them Zoe managed to get us everything we wanted within our budget.
I have never used a travel counsellor before but I know that we won't book without Zoe again! A highly recommended enjoyable experience.
Sent by Gus Sargent
London 21/10/2020
Zoe was our holiday planner for a recent trip to Cyprus, we couldn’t have done it without her! Talk about going the extra mile. Trying to organise a holiday, during Covid-19, with 2 young children is no mean easy. Especially with all the changing regulations. Zoe kept going and going till she found what we needed, and we are definitely a tricky customer. She then did it all again when the government changed its flight corridors. Thank you Zoe, exceptional knowledge of so many countries and not once but twice finding our dream holiday. We would go back to the place Zoe found in a heartbeat, and book with her every time for the future.
Sent by Rupert Bolger
Winchester 06/10/2020
We had an amazing time in Bath and Chelmsford. Both hotels were sourced by Zoe and both hotels were amazing. Clean, Covid friendly, great breakfasts and the first hotel in Bath had a Spa. The service was also top class. Zoe booked us into one restaurant and the food was outstanding. We really had a good week away, thanks for organising Zoe
Sent by Lucy Campbell
Ringwood 15/09/2020
Zoe booked our family holiday to Scotland and was very helpful and friendly from start to finish.
Excellent personal service and nothing was too much trouble. Thank you! We look forward to being in touch with you again!
Sent by Catherine Leather
Winchester 01/08/2020
We have just returned from a wonderful 12 day trip to southern Italy the success of which was due in no small part to Zoe and the resources which Travel Counsellors have at hand. Our initial idea was to charter a yacht and sail around the Pontine island in the Tyrrhenian for a week, but we then realised there were so many other places nearby that we wished to visit, such as Rome, Amalfi, Positano plus the ancient sites of Pompeii, Herculaneum and Paestum. At this point we asked Zoe if she was able to help plan our itinerary and I am so glad we did. Not only did she deal with booking our hotels, private transfers, drivers and private guided tours of the historic sites, she was also on hand to walk us through the extra safety measures now in place to fly in the post Covid world. She also personally rang our hotel ahead of our arrival to check what safety measures they had in place. During our holiday in Italy Zoe would provide us each day with the name and contact number of the driver who would be collecting us that day aswell as the name and number of our English speaking guide for the day. We quickly decided that we liked this style of tourism, and so on the penultimate day of the holiday we asked Zoe if she could arrange a tour of another site, this time the 1,200 room 18th century royal palace of Caserta in Naples. Zoe sprung into action and it was easily arranged. Whilst we were away the government introduced the mandatory passenger arrival form, and Zoe kept us informed of this development (something we otherwise would have missed) so that we were able to complete all the paperwork before our flight back to the UK. I am extremely happy with the level of service and attention to detail Zoe provided and I look forward to planning my next holiday through her.
Sent by Fae Bolt
Bournemouth 29/07/2020
We have booked two amazing trips with Zoe for 2021.
Zoe listened to our family’s every need, she came back with some amazing offers that ticked all the right boxes.
Can’t wait for the forthcoming year and building our family’s memories.
Thank you Zoe.
Based in
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My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
Thinking about adding Thailand to your travel wish list? Here are some of my top travel tips:
GETTING AROUND: Make sure you download the Grab app for easy transport and more. Grab was bought by Uber and it’s fast, easy and there’s no haggling on price for your ride!
STAYING CONNECTED: When you arrive in the country get an AIS SIM card - it will be the best £20 you spend!
RESPECT: Removing your
Thinking of booking a city break to Florence? Then read on to find out my must-do places to go, things to do and what to see.
Stay…
Central stays are popular in this compact city so for an adults-only break I recommend Hotel Gallery Art. If you’re looking to splash out then AdAstra is a great option and is set in the largest private "intra moenia" (between walls) garden in Europe. For a boutique
Want to know why my clients book with me? Well it’s often for several important reasons:
- I have worked in travel for over 25 years so my clients know they are in safe hands.
- With experience comes trusted relationships and I know the best suppliers, ground operators. Plus I’m completely independent so I’m only looking at what is right for you!
- I create the kind of holidays that you often d
Falling in love with Saint Lucia is easy. From the picture postcard-perfect beaches to the lush rainforests, deep history, creole culture, warm and friendly locals and, of course, the iconic Pitons – it really captures your heart. Which is rather apt given that the recent trip I attended was centred on Saint Lucia as a romance destination!
I was one of eight UK agents and tour operators that we
This year marks the 30th anniversary of Disneyland Paris and I was delighted to be invited to visit the resort to as part of a special VIP celebratory trip.
Travelling to Disneyland Paris via Eurostar from London St Pancras is fast and easy, although please be aware the direct service will no longer operate from 5 June 2023. However, the indirect routes will still offer a good alternative.
We st
As a travel expert I am lucky to experience first-hand some of the best hotels, resorts, destinations and travel experiences across the globe. To bring to life what is available I’ve been collating interviews with some of my contacts in the industry to bring you insider insight into some the most sought-after holiday experiences.
I recently stayed at one of Corfu’s newest resorts, Domes of Corfu
In the first of a series of interviews with some of travel’s inside experts, I talk to Angela Ntargaki, Guest Relations Manager at one of Corfu’s hottest new openings for 2021 – The Olivar Suites. Angela shares how the resort is going the extra mile to welcome its inaugural clients during the pandemic.
Q. Angela can you tell me a bit about the background of The Olivar Suites?
The site that has b
A journey to Vietnam is a sensory overload. From the chaotic traffic system to the aromatic street food and the broad welcoming smiles of the locals, it’s impossible not to fall in love with this charming destination.
My first trip to Vietnam was 21 years ago. It was the first stop on my world travels. I spent almost three weeks travelling overland from Hanoi to Ho Chi Minh City (Saigon) by minib
To my valued customers,
The world is reopening. It’s a new experience for us all.
We can start to move around, interact with each other responsibly and enjoy laughter with family and friends.
Holidays are no longer dreams but a reality. We can book and have amazing things to look forward to.
I’m hoping you will write back to me. Leave me a comment or drop me an email to tell me where you are
River cruising has really taken off in the past decade and having previously worked for a luxury operator I have witnessed this rapid rise in popularity first hand.
For those new to this travel format it offers the chance to explore a region in depth, and in some cases cross borders through multiple countries. It’s a wonderfully relaxing way to travel.
River cruise ships are intimate and offer
Australia is as bold as it is beautiful. It boasts incredible wildlife, pristine beaches, the contrast of the big country versus cosmopolitan cities, and of course so much more besides.
My first experience of Australia was as a backpacker and I was immediately smitten.
Travelling to Cape Tribulation in Tropical North Queensland and then down the coast to catch a catamaran around the Whitsunday
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
