Alison Shipman

We’ve been using Alison to help us with our travel needs for years. As a family of 5 it has become a more difficult task for her to suit everyone’s requirements as our three daughters have grown into young women; Alison somehow manages however to find the perfect trip to suit everyone’s wish list, so I would highly recommend her for her knowledge, attention to detail and (sometimes in our case) her patience! I couldn’t recommend her more.

Alison is a joy to work with. She is responsive, informative and helpful, always happy to make suggestions and amendments. Nothing is too much trouble and she obviously takes a lot of pride in ensuring that her clients’ needs are met.

We are not seasoned travellers and I always find booking holidays stressful, but Alison is so efficient and knowledgeable that I am always confident leaving everything in her hands. It is so easy and I find it really reassuring that she is at the end of the phone to answer any questions. I cannot recommend Alison enough

Alison is a marvel! I ask all sorts of questions , check this! Look at that ! She always comes back with an answer. Always a pleasure booking our holidays with Alison.

Absolutely brilliant service. I’ve used a lot of travel agents over the years but Alison personal attention , during a very difficult trip when we had to make changes to our itinerary in the middle of the Christmas holiday, was exemplary and above and beyond anything I’ve experienced before.

Alison makes everything so easy it is always a pleasure getting in touch with Alison as I know she will always find our perfect holiday. As always thank you Alison excellent service.

Peace of mind is what you need when booking a holiday and Alison just takes all the stress and uncertainty out of booking. She has the best recommendations, knows what she’s doing and is available to help/advise even during your trip.

Alison made the experience of booking a holiday for 9 members of our family very relaxing, Alison took over the stressful part and found us exactly what we were looking for the first time from the brief we given her :) I will continue to use Alison to book and find our perfect holidays in the future and i will definitely be recommending her to all my friend and family. Thanks Alison, you are amazing.

After submitting our requirements for the holiday, Alison replied very quickly to discuss the details. She planned everything for us, so we can relax after having such efficient and friendly service.

Efficient, attentive with focus on us being able to have the best time on holiday within the budget we can afford. Alison makes planning a holiday even more exciting. Thank you.

Alison is tireless in her efforts to deliver the best holiday possible. Without doubt the best service I've ever experienced in the travel industry and possibly the best customer service experience I've ever had.

Alison dealt with my enquiry with efficient speed, taking caring account of all my specific needs as an elderly, disabled, single traveller. I was also very impressed with the way she sorted out (at my request) extra information regarding the hotel accommodation, in order that I could make the booking with total confidence.

We have used Travel Counsellors for 20 years. We have only ever had 2 consultants (the first retired). You build a relationship and grow with them therefore they know exactly what you like in a holiday, so no time is wasted putting forward unsuitable hotels destinations and budgets when you phone. You're not pressured, Alison is knowledgeable and all in all an easy booking experience ending in a perfectly suited holiday.

Alison at Travel Counsellors went above and beyond the call of duty. She found us the right holiday and the flight's and price was very good. Nothing was too much trouble, she was efficient and on the ball. She gave us 100% commitment and dedication. I will definitely tell my friends about the service, it was second to none.

Alison was brilliant at listening to exactly what we wanted, advising on what was possible and giving us options to choose from then tweaking our chosen plan until it was just right. I will definitely be recommending her to friends and family.

I would always highly recommend Alison to anyone looking for any type of trip. Her extensive knowledge of the different counties and areas which are best to stay have always been perfect! Alison has arranged many fantastic trips for us - from work trips to luxury holidays therefore when it came to booking our honeymoon we could think of no one better for the Job. Not only does she organise ideally timed flights, and luxury accommodation (if required) but also transfers to and from hotels and airports, visas, and she even highlighted to us that because we are traveling from Singapore to a small Island in Fiji that our luggage restrictions would change for the small connecting flight therefore organised a solution whereby we leave a bag in the connecting airport to allow us to abide by the local flight restrictions - which neither of us would have even considered, and would have been confronted with a huge problem or a huge cost if we stumbled across this on the day. We are assured then every box is ticked as Alison is so thorough and professional. Alison patiently works with you emailing or calling backwards and forwards until you feel the trip is perfect for you. (even if like me you keep changing your mind on the hotel) She responds promptly and even sent over the finer details of the resorts like the cocktail menu and the Spa brochure so we knew what to expect. I can't recommend her highly enough. Thank you Alison for all your hard work.

Alison really goes the extra mile to ensure all your needs are catered for and gets you the best possible choice available.

Never leave home without an Alison. We already do recommend Alison to others. She is always our first call when thinking about holidays as she takes all the slog out of finding the best deals. Her knowledge, experience and friendliness provide a service which is second to none and her support does not end with the booking. When we have needed help or advice for an issue during a trip Alison has been just a click or a phone call away to sort it out. It may sound a little cheesy but my mantra is 'never leave home without an Alison'.

I cannot thank you enough for arranging our three week summer family trip to Canada. I had wasted many weekends trying to produce a workable itinerary until you produced the perfect one for us in just a couple of days. Flights, transfers and accommodation were absolutely just what we wanted and we didn't waste an hour of the three weeks. I can't recommend you highly enough!!

Alison was excellent. Really patient, happy to make lots of tweaks and changes to the itinerary, understood what we were after, gave us options, and helped us keep the costs down. She was fantastically efficient too, responding very quickly always, and her emails were always really clear and straightforward. She was very good to deal with too, nice and friendly. Would unhesitatingly recommend Alison to others.

Alison is very personable and quick to respond. She has taken all the stress out of travel planning. She offers options and seems to think for us. Great service and I will always recommend her.

Alison sorted everything out for us on our cruise and stay very efficiently and worked with us until we got everything exactly how we wanted it.

By approaching Alison we saved £550 compared to another agent on our US trip, This money will help pay for some of our meals and other costs. Alison also turned round the quotation to us in a matter of hours where previous potential agents took a couple of days and also managed to arrange accommodation in locations where others couldn't.

Alison is brilliant, she is friendly and very flexible. She listens to what your requirements are and then gives you a few options to see what you like and if its not quite what you want she will come up with some more fabulous options for you. She has extensive travel knowledge and very prompt at answering questions with easy to understand answers. I have booked twice with her now and I will definitely be returning soon to book again!

No one in the business is more helpful, knowledgeable, courteous and efficient than Alison.

After helping me plan & organise a trip to New York last year I had no hesitation in contacting Alison to help me plan another holiday to the US again. Due to the many places we want to visit in a short space of time we needed this trip to be just right. Alison not only put forward suggestions on how to best plan this trip, Alison also had to change & alter the itineraries several times to meet our requests. In addition to our own requests, Alison always takes extra time to provide information on the places we are visiting, which include guides & links to visitor attractions. Always an excellent service.

The best experience that I would recommend to anyone. Booking a family holiday with confidence. A friendly, kind and 'spot-on' approach and one I would not hesitate to recommend. This women has soooo much patience! Thank you Alison

Alison was friendly and easy to talk to and a massive help. She actually looked at what we asked for rather than trying to sell us more. I haven't got enough words to describe how brilliant she was. She's a real credit to Travel Counsellors.

Alison has always gone over and above our expectations as our Travel Counsellor. She finds us the best holidays and gives fantastic customer care. We always recommend Alison to friends and family.

I would never leave the country without Alison on board. She is my comfort blanket!