Charlotte provides great tailored trips and is very knowledgeable. Always very friendly and a quick response to any questions asked.

Charlotte always goes above and beyond to make sure your holiday is absolutely perfect for you and keeps in touch with you with information that you don’t even realise that you needed .We will always use Charlotte for our future holiday bookings.

Friendly, easy to talk to, with a lovely manner. Good knowledge, so thorough. Will most happily use Charlotte's services again.

Charlotte, you go above and beyond to ensure our travel needs are just as we requested. We would have no hesitation in recommending you to our friends. 10/10 from us!

Charlotte was extremely helpful and professional. Communication was exceptional. Made booking our holiday stress free!! Thank you for all your help.

I cannot thank Charlotte enough for the service she has provided. Always quick to respond to my queries and nothing is too much trouble.

As usual Charlotte was very helpful in suggesting places for a short break in the New Year. Booking process was very easy.

Thank you Charlotte for booking this trip for us- I felt we had someone else on our team- took some of my stress away.

Charlotte was friendly, warm and efficient. She dealt with my request so promptly.

Charlotte is great to deal with. She is always very helpful and comes up with great suggestions for our travel.

Charlotte is helpful, friendly & highly responsive.

I’d have no hesitation in recommending Charlotte to family and friends if they need help finding the perfect holiday.

Charlotte is friendly and efficient. She adjusts the offers to suit our precise requirements. These are not always easy which is why we use a travel agent.

Charlotte Mitchell does a 5 star service. She makes booking a holiday so enjoyable and takes the pressure off and answers all our queries promptly and efficiently.

We have used Charlotte for many years now and have found her to always go above and beyond our expectations.

I have already recommended Charlotte to family and they have also been more than happy with the service provided.

Charlotte has been so brilliantly helpful, offering us plenty of suggestions, and making any adjustments we requested very quickly. Couldn’t have asked for more.

Charlotte was extremely helpful and accommodating despite frequent changes of the parameters.

Outstanding service from Charlotte on every matter, large or small.

Charlotte was fantastic! Very knowledgeable and gave some excellent advice- would most definitely recommend Charlotte to friends and family!

Charlotte organised and came with us on a trip to Iceland. From the time we left Heathrow until our return there she had everything planned, including all our excursions. There wasn’t one point where you would think it could have been better. Traveling with Charlotte you realise how experienced she is and the wealth of knowledge that she has She treats all of her customers like her family, so you feel comfortable, she has your back. She has a can-do attitude. Which is great when you’re not sure what to do. She is a young mum so easily understands the needs of a family with children. I cannot recommend her highly enough. Thank you for a great holiday Charlotte.

Me and my husband have just come back from a long weekend in Iceland hosted by our travel consultant Charlotte Mitchell not only is she a special person to be around she always makes your holiday so easy to take as she organises every detail for you We have taken other holidays through Charlotte and everyone has been perfectly executed We are travelling again later in the year on another holiday Charlotte has organised for us and we will definitely be booking through her again We cant stress enough how amazing she is

First class service. Nothing was an issue, so helpful. Have recommended to many and will continue to recommend the services of Charlotte and TC.

We are very happy with Charlotte, she always accommodates our needs and sorts out any problems without causing any stress to us.

Charlotte offers great service , really goes above and beyond to help plan the perfect holiday .

We have used Charlotte many times to book trips and holidays and have always found her to be friendly, professional and full of useful advice.

Charlotte is knowledgeable, swift, ultra-reliable!

I am extremely pleased with Charlotte's knowledge and helpfulness regarding our New York trip. She has talked to us about the must see attractions, locations and things to expect once we are there. I feel 100% reassured that if I will need her help for any holiday queries she will go the extra mile to help us.

I was very impressed with Charlotte’s excellent service.

Charlotte has booked a number of family trips for us now and nothing is ever too much trouble. Excellent professional advice and great communication.

We asked for something difficult and Charlotte kept plugging away until she had secured most of what we wanted at an acceptable price.

We had the trip of a lifetime to Cambodia and Vietnam organised by Charlotte. Every minute was special, and we really appreciate Charlotte's efforts - when we had a problem with a hotel which she must have dealt with it in the middle of the night because of the time difference! We are now planning as many trips as the budget will allow, and will be relying on Charlotte's expertise and knowledge to guide us on more adventures.

Charlotte always goes the ”extra mile” to ensure that our holiday experience is the best it can be. We would have no hesitation in recommending her to our friends and family.

Charlotte offers a fabulous service . Very quick to respond to any questions/queries and this is why I have chosen her to arrange many of our family holidays .

Always listening and attentive to making sure our trips have gone smoothly and given us the holiday we wanted. Thank you so much Charlotte.

Charlotte is professional and thorough. Very prompt email and telephone replies to any questions and queries. Nothing is too much trouble.

Superb service from Charlotte once again.

Charlotte is outstanding, proactive, efficient and ever friendly.

Really friendly and efficient service - would definitely recommend Charlotte.

Charlotte is a very professional and lovely lady to deal with and we will only book holidays with her in the future

I have known Charlotte for several years now and she has found really good holidays - Botswana for instance. It's so reassuring to have a live human being to turn to.

Yet again Charlotte has organised a fantastic holiday for us. We can't wait to go to Canada!

Charlotte is always prompt with responses, great suggestions and sensible answers. Always able to resolve issues. Goes beyond the call of duty.

Charlotte Mitchell has been looking after us since 2018. She has been our go to person every time we think of a holiday Why? Well it’s because she knows her stuff. She took the time to get to know us, which meant we had the best of holidays, just right for us. During our holidays she was on hand at anytime to answer our questions, concerns and sort any issues out (although these were minimal). She spends time and effort and goes the extra mile to make sure the holiday is perfect for your needs. I can’t recommend Charlotte enough to anyone who wants to book the best holiday experience ever. She is the best.

This is the third time we have arranged a holiday with Charlotte Mitchell. This was a special one, lots of planning, three USA destinations over 11 nights, flights, connecting flights, accommodation with details that required utmost attention. This is something (amongst many, others) that Charlotte seems to simply excel at; utmost attention. Charlotte made sure everything was in place well before our departure date, advising of many activities, places of interest that may appeal to us. Her travel knowledge is outstanding, where to go, what to see and importantly when to book. As I understand is common at this time, we had issues with flights and airlines even before we set off. Charlotte was always on hand, at the end of the phone or a WhatsApp message to give advice, help and assist wherever she could. Cancelled flights, re-routed connections, Charlotte dealt with them all, advising us of the issue once there was a solution, alleviating any additional stress for us while away from familiar surroundings. From the first airline issue from our departure airport to arranging an alternative flight following the cancellation of our final flight home, with a few other airline orientated issues in-between, Charlotte was always there. I cannot even begin to comprehend what our holiday would have been like if Charlotte was not on hand to apply her vast knowledge to solve these issues; I would not have the first clue where to start. I also cannot thank Charlotte enough for all she did for us before, during and after the holiday. My advice to EVERYONE, don't book online and be left stranded at the end of a 'your call is important to us, you are number 16 in the queue' book with a personal touch and rest easy on your holiday knowing that if needed Charlotte Mitchell has your back. Thank you so much.

Charlotte goes above and beyond whenever I have booked a holiday with her.

Superb, responsive personal service from Charlotte.

Thank you Charlotte for your excellent service. You certainly eased the stress of a group booking of 9 for a cruise. Your response to all my questions (and there were many) was quick and informative and I cannot thank you enough for all your help.

Always an absolute pleasure to use Charlotte for my bookings.

Charlotte was extremely knowledgeable and offered sound advice regarding our travel plans. It was clear she had listened to our requirements and built an amazing travel package for us. We'll absolutely be contacting Charlotte when it comes to booking our next holiday.

As always, a smooth first class service. Booked a few holidays with Charlotte and recommend many friends and family. Charlotte's involvement doesn't just stop once booked, she is on hand to give clear, precise advise and assistance throughout. Given the current travel issues with COVID, Charlotte's involvement with my forthcoming holidays will be invaluable. Thank you so much.

Super personal, caring service, much appreciated Charlotte.

Charlotte is always cheerful, informative and thoroughly professional.

Charlotte is an exceptional travel consultant, friendly, proactive, highly efficient and creative. Highly recommended for a stress free travel experience.

I've said this before, but we have found Charlotte extremely helpful in every respect, in choosing a holiday and planning the subsequent details.

Very efficient and Charlotte’s knowledge of the industry is really helpful. App is excellent.

If you thought that travel agents were a thing of the past in the age of the internet then think again! Charlotte Mitchell at Travel Counsellors is worth her weight in gold. She arranged all the travel for my 15 year old daughter to Milan, which in this Covid age and for an unaccompanied minor was more than a little complicated. Charlotte went above and beyond providing me with a comprehensive list of what forms and tests we needed. She even texted me on a Sunday evening to remind me to upload the Covid test form onto the BA website. The journey went off without a hitch. Charlotte removed all the anxiety for me. I will be recommending her to all my friends and colleagues. Thank you Charlotte!

Just wanted to say a huge thank you to Charlotte for organising our family holiday to Disney World - right from the start Charlotte’s service and communication was first class. As it was a surprise Christmas present for the kids she even came up with the idea of getting Mickey to deliver the tickets! Can’t recommend highly enough.

Charlotte was brilliant! Easy and quick to converse with at all times. We made several changes to our itinerary and a full outline of activities and prices were broken down each time which made decision making easy. She made booking stress free and I can't wait for our city break now! Will definitely use in the future and have already recommended to family and friends.

Charlotte goes the extra mile to meet and exceed her customers expectations, a pleasure to work with.

Amazing bespoke service from Charlotte, nothing too much trouble.

We have just booked our third family holiday with Charlotte and would highly recommend her. Nothing is too much trouble, great advice given and a professional service.

I have – as always – been immensely pleased by Charlotte Mitchell's great speed, efficiency, flexibility, and ingenuity in satisfying my complex needs for urgent tickets to far-flung places, with unexpected last minute changes of plan. Nothing worries her and she is not only highly competent in satisfying my needs and ironing out my problems, but immensely kind and friendly in doing so. Absolutely top-of-the-range personal service: could not be better.

We always receive excellent help from Charlotte and the resultant holidays are tailored to exactly what we require.

Charlotte is very pleasant to talk to & is very knowledgeable.

Great service from Charlotte, no matter what time I contact her and what random question I was asking she was always great. Highly Recommend.

Charlotte is a true breath of fresh air in this industry, and this shows though in her knowledge and customer service. When booking with Charlotte I was unsure where to go with my young family. She helped us to pick the best place to go to suit our needs. After multiple changes by us, that she was only happy to help with, we booked. She also had to take care of one final change with a new addition to the family, that was done seamlessly. I can honestly say she went above and beyond and will be getting my custom again and again. Thank you.

I don’t know how I ever managed without Charlotte Mitchell. She listens to our wants and needs, gets to know us so she can tailor make the best holiday and sorts out all the ‘stuff’ we know nothing about. She is a god send and makes booking our holiday a pleasure instead of a complete mine field. Thank you Charlotte.

Great experience, nothing too much trouble! Thanks Charlotte.

Charlotte has arranged three trips for me and my family and has always been very helpful. I would recommend her to everyone.

Charlotte listened to what we asked for, came back with a selection of options. She's very quick to answer any questions and has been a great help. It was a very simple, straightforward process. Thank you.

Charlotte is very helpful and flexible. Thank you!

Delivered a personal service, listened to what we wanted and created a package holiday for us along with some great advice on the destinations. Charlotte is friendly and quick to respond to any queries/questions, highly recommended

Charlotte is absolutely fantastic at organising any holiday. This is the second time we have used her and would recommend that if you want a hassle free search and booking for a holiday then please use Charlotte.

Charlotte recently booked our holiday to Menorca. She was excellent at listening to what we wanted, and was able to provide us with several options. She had great knowledge of each destination so we were fully informed of what we would be getting. As we both work full time ( and weekends ) she was able to discuss all this at a suitable time for us (evening) and nothing was too much trouble for her - even finding out our son’s school timetable for us so we could book in the holidays! The holiday did not disappoint, if anything it was even better than we expected and we had an amazing time. I would not hesitate to recommend Charlotte to book your holiday. It’s a big responsibility to take somebody’s hard earned money and arrange a holiday for them and Charlotte really does ensure you get the best holiday regardless of budget. She seemed to genuinely care that we had the holiday we really wanted. She is super organised and the fab little pack she put together for us and our 6 year old son prior to the holiday is great. Future holidays will certainly be booked with her!

I have the highest regard for Charlotte and always found her to be totally efficient -it's good to have an expert to do the spade work of holiday arrangements..

Absolutely fantastic service from Charlotte and I’ve already recommended to friends and family. The personal service was great. It felt like we were being helped by a friend.

Perfect and very supportive advice and service from Charlotte, all very much appreciated.

As always Charlotte was very helpful and dealt with our questions in a professional way. Processed our holiday booking very efficiently. No hesitation in recommending her.

Charlotte was very professional and helpful throughout. When giving her my requirements for my holiday she came back quickly with a few options even said which one she preferred (even though it was the cheapest one). Really looking forward to the holiday now and on the countdown, especially as it is for a special birthday... Will certainly book through Charlotte again and recommend her to everybody.

Excellent service, loved the personal touch will definitely be recommending you to all our friends and family.

Charlotte has been nothing more than the best. We have changed our minds so many times and she has helped and supported us. She responds quickly to queries and comes up with great advise and really helped us find the perfect trip. She is very knowledgeable and informative. Will be using her again for sure. Thank you Charlotte!

Very pleased with service that Charlotte provided in a friendly and professional manner too.

Charlotte always goes the extra mile to help us pick the right holiday.

Charlotte gave us options which we really liked. This was great and it meant we were able to get booked very quickly. Thank you Charlotte!

Charlotte was so helpful in the booking of our family holiday and very professional.

Charlotte you've been so helpful, can't wait to book our next holiday with you!

Really impressed with how quickly Charlotte got back to me with several options. Very helpful throughout and made the whole booking process a piece of cake. I get so nervous booking anything online, so you really helped me out. I'll definitely use you again for future holidays and flights.

Excellent service by Charlotte. Took the hassle out of searching through holiday companies for the best deal.

Charlotte helped my mother who is extremely happy to have found someone so reliable and kind in organizing the travel of our trip to Myanmar. Charlotte organized my mother's travel from England and then checked MY tickets booked through a US travel agent (where I live). She then found errors in my tickets- booked by a separate US travel agent- which I was able to rectify. So I want to confirm and add to my mother's recommendation of Charlotte. She was wonderful! Thanks Charlotte!

Charlotte untangled a completely bungled half-uncompleted booking via a BA agent for a complicated set of flights UK-Myanmar-UK, that involved co-ordination with my son, meeting me in Myanmar but flying NY-Myanmar-NY. It was urgent, and complicated, and also involved overnight accommodation and transits and different airports for arrival and departure from Myanmar for both me and my son, as well as date-line cross-overs. Charlotte was extremely efficient, unflappable, sorted both of us out completely and fast, and was so friendly that I never had any hesitation in seeking her advice and reassurance. I was a client of hers before, and kept track of her, knowing that she is absolutely invaluable. Of course I recommend her to everyone I know.

Excellent service once again for our trip to New York. Great attention to detail and definitely tailored to my requirements. The app is also great. I have already referred a friend to Charlotte and will definitely refer more.

I would totally trust Charlotte to book a holiday. She listens to you, she remembers what you like and will only ever offer you holiday options to suit you. That's my experience, every time. Thanks Charlotte.

Charlotte did an excellent job of arranging our recent holiday to Cyprus. Charlotte knows exactly what we like and soon came up with various options to choose from. She takes the hassle out of trawling the internet for good deals. She is very professional in everything she does and goes above and beyond to get what you want. I look forward to booking our next trip with Charlotte and would thoroughly recommend her.

There was no option to give six stars to convey the overall experience of booking my holiday with Charlotte Mitchell. Five stars do not do Charlotte justice and are simply not enough to portray the travel knowledge, professionalism, help and assistance given by Charlotte while booking my recent family holiday to Florida. Before I had even committed to booking, Charlotte took the time to answer the many questions I threw at her over the period of a number of days, about all aspects of the holiday, from the location, flights, hotel, amenities, car hire and visitor attractions in the area. In addition to my questions Charlotte gave many more recommendations as well as helpful tips and invaluable information. I am in no doubt that the information and advice given at the time of booking together with Charlottes organisation of the whole package added to the holiday experience. It certainly put all our minds at ease when embarking for the first time on this magnitude of an experience. I would encourage anyone who is considering a holiday from Aberdeen to Arizona, a short city break, weekend away or simply a night out at an event to contact Charlotte Mitchell, your personal travel counsellor.

We experienced a truly memorable 3 week USA road trip, tailor made to our agenda and budget which Charlotte co-ordinated for us. I can definitely recommend her services.

I worked with Charlotte 2 years ago. She is a passionate and hard working person who will do a fantastic job of finding you the perfect holiday. She listens to what you would like out of the holiday and she gives great advice! I would highly recommend booking with this lovely and professional lady!

Charlotte did an excellent job of arranging a holiday in Singapore and Bali for me recently. She was very patient with me, researching all the best options for us. Communication was great all along and I would trust her with all my travel plans in the future!