Based in Manchester

Gaynor Burgess

Available for new enquiries

It's Nice To Meet You

Hello and welcome from your local GOLD TRAVEL COUNSELLOR based in Urmston , Manchester .

After starting my career in 1993 as a YTS trainee travel agent for Hogg Robinson Travel, I soon got hooked!

I am now very proud to be a self-employed Personal Travel Expert and this year I am celebrating 10 years of running my own business franchise with Travel Counsellors.

With 30 years’ experience of working in the travel industry overall , you can be assured you are in safe hands !

On top of this I am a GOLD TRAVEL COUNSELLOR - an accolade held by just a small number of Travel Counsellors in recognition of their sales contribution.

I have also been recognised for being in the TOP 20 WORLDWIDE within the Travel Counsellor community for scoring 100% Customer Satisfaction.

My remit is unlimited having arranged many wonderful trips Worldwide over the last 29 years . No trip is too big or small .

I will ask you a variety of questions , so that I can really get a feel of the kind of holiday you are wanting and I won't give up until we get it just perfect for you .
Each itinerary will be completely bespoke to your needs , no matter how big or small the requests , I will be sure to take care of all the finer details.

My service doesn't stop after you have booked ,as I will complete any advanced passenger info, online check in, print boarding passes, provide you with luggage labels and deliver any paperwork as required and you will have access to a 24 hour DUTY OFFICE to assist with any emergencies should they arrive whilst you are away.

I don’t charge for the extra service I offer as I get paid through the commissions of the suppliers and airlines, just like when you book through a High St or online agent BUT with all the extra service and access to me as your direct contact.

You will never be passed to a call centre, as it is me that takes complete care of your booking from start to finish !

Travel Counsellors is 100% financially protected and ATOL Bonded , so you have complete piece of mind too!

With all this in mind , please don't hesitate to pick up the phone and drop me a line on 0161 826 7210 or drop me an email on :
gaynor.burgess@travelcounsellors.com or you can send me a direct enquiry from this website .

I am really looking forward to hearing from you - speak soon .

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

MS Koningsdam - Holland and America Cruise

21 September 2017

Ms Koningsdam was docked in Amsterdam ready to embark on a "Jewels of the Baltic" cruise in Northern Europe. I was very privileged to be invited to have a tour of the ship, inspect the staterooms and suites, and experience a lovely lunch! From the outside she looks stunning, launched in 2016 - Koningsdam is Holland America Line's biggest ship to date. She is 975 feet long and holds 2650 passengers plus crew. When you embark you can see how elegant she is with the grand and classical decor and theme of music throughout. She has thirteen decks and is very easy to get around. On board she has a variety of different accommodation options from Neptune suites, Verandah suites, verandah staterooms and inside staterooms. These all vary in size but there are some really spacious options with large balconies along with accommodation big enough for a family of five! The theatre on board "World stage" is set out so that everyone can see and has interactive LED boards all around the theatre. There are a few choices of specialty restaurants that can be booked with a small cover charge, French and Asian being two of them. There are digital workshops, wine blending and America's test kitchen providing plenty to do. If that's not enough for you, you can relax at one of the two pools or have a day in the Retreat where you can hire a private cabana. In the evening you are entertained by BB Kings, bringing the best of Memphis music to sea, or visit Billboard onboard with live musicians charting music from all the decades. I had a spectacular lunch in the main dining room consisting of bread basket, tomato Roma soup, beef tenderloin and chocolate peanut tart which was divine! The meal was served with fine wines too and finished with coffee. Koningsdam was a delight to experience, and I was jealous of all the passengers getting on the ship for their cruise, and I didn't want to get off!

Amazing Amsterdam

21 September 2017

I was invited to attend a travel agent event in Amsterdam to experience the delights of the city and also visit a cruise ship that was docked ready to embark on a journey to the Baltics! Amsterdam is a great city break option that's only 50 minutes flight from Manchester . On arrival into Schipol airport it is so easy to get to the city centre. You come out of passport control, follow the signposts for the station, purchase a ticket from the machine to Amsterdam Central station and you're there in 15 minutes - the trains run every 10 minutes. We were staying in The Movenpick, only 10 mins walk from the station. The hotel was located away from the main attractions but still within walking distance and right next to the cruise terminal! The rooms were lovely and we were allocated one with an amazing view of the city. Tea and coffee making facilities and great bathroom with all the amenities. On the first day we were taken on a walking tour of Amsterdam showing us some of the main attractions including a fly by of the famous red light district - a must-see! We finished with a lovely lunch in s traditional restaurant. After lunch we walked and walked, admiring all the pretty canals and buildings. We had a lovely drink in the De L'europe restaurant which had a lovely terrace next to the canal where we watched all the boats pass by, one of which included a brass band. Before heading back to the hotel we went to Doubletree by Hilton Skylounge for another amazing drink with views across the whole city! It was a quick dash back to the hotel for a change and shower ready for our dinner cruise on the canal! What an amazing experience this was. The boat was all dressed up with tables set beautifully. We sailed around for a couple of hours passing all the beautiful houseboats and all of Amsterdam looking so pretty lit up in the evening. The dinner was fabulous; a four course affair with our glasses never empty as they were constantly filled. After a hectic day it was straight to bed ready for the next day - a visit on the Holland and America ship Ms Koningsdam.

Idyllic Ibiza!

21 September 2017

This is the second time I have visited Ibiza for a family holiday and it did not disappoint. With thirteen members of my family we arrived at the 3 star Intertur Miami hotel in the Resort of Es Cana late on a Saturday after a pleasant two hour flight and forty minute private transfer from the airport. As it was late we had missed dinner but the hotel opened the restaurant for us to grab a a quick snack of cheese, meats, bread, and crackers. We were staying there on an all inclusive basis, and had booked three premium rooms with sea views and two standard rooms. The views in the premium rooms were just fabulous, either overlooking the pool and sea or just the sea at the back of the hotel, and were equipped with DVD players, PlayStation, tea and coffee facilities plus bathrobes and slippers! The rooms were not huge but big enough for three to share. The other standard rooms were the same size without the extra bits and bobs and view, but perfectly adequate for a week's stay. We had maid service every single day with clean bedding and fresh towels - the rooms were spotless. The hotel at the height of August suffers with that fight for a sunbed scenario, but one of our party was happy to queue every morning at 8 until they released the beds at 9am, which was funny to see. As the resort was located right next to the beach and sea this provided a really welcome opportunity to have a paddle and swim in the warm sea or have a go on the pedaloes, which were 15 euros to hire for an hour! Meal times were fine, there were no queues and no problem finding tables even at this busy part of the season. The food was very good with show cooking fresh omelettes every morning and theme nights such as oriental and Mexican. The children especially liked the chocolate fountain that made an appearance twice. Whilst there we had a birthday and anniversary within our party and the hotel very kindly arranged a bottle of fizz to be delivered as a surprise. The hotel is located at the edge of the resort but easily accessible by beach or road within 5 to 10 mins. Es Cana is a small resort with a few bars and restaurants shops etc. We had a lovely meal in the Marvent restaurant, although service was a little slow, and we also had a great night in Rio's bar doing a quiz and karaoke. We didn't bother with the evening entertainment in the hotel as there was so many of us we made our own, but they had a show every evening and mini disco for the kids. During the day we took part in the darts, archery and cocktail games, and the pool, aqua and water polo every morning and afternoon. The animation team were great in getting people involved but there was no pressure if you didn't want to. Es Cana has a fantastic hippy market every Wednesday which is worth a visit and not too far from Santa Eulalia if you fancied a change. All in all we had a great family holiday which all of our party enjoyed, ranging from ages 9-62. Over the winter the Intertur hotel will be having a refurb and upgraded to a 4 star so it will be interesting to see the difference then.

London in a Day!

21 September 2017

They said it couldn't be done and there's too much to see but we did it. Albeit I want to go back and see more but it really is possible to do a quick whistle stop tour! We boarded the Virgin train to London at 8am grabbing some sandwiches and some snacks for a picnic on the train. Two hours later we arrived into London Euston. I had already purchased some travel cards for me and my husband - kids travel free in London. So we made our way to the tube and got off at Charing Cross, this brought us out at Trafalgar Square. Wow - immediately we were blown away by such an iconic scene with the National Gallery, Nelson's Column and the big lions all to see! From here we made our way down Whitehall we we found the household cavalry museum and horse guards parade. We walked through here and out at St James Park which looked beautiful with Buckingham Palace in the distance. It was around here that we stumbled across the Churchill War Rooms. Knowing that Downing St was nearby we went back on ourself so we could take that iconic picture of the road sign! From here we made our way further down Whitehall to Westminster where we could see Big Ben and hear its chimes! We had a little walk along the Thames so we could take a picture of the London Eye and Scotland Yard! We needed a pit stop so had a quick drink then made our way back to St James Park. It was lovely walking through here at lunch time, the weather was perfect and people were just relaxing in their lunch break or enjoying an ice cream. At the other end you come out near Buckingham Palace and the wow factor sets in again, especially when you see the flag raised and realise the Queen is at home! We stopped by here taking pictures for a while with the other tourists from all around the world who were taken in as much as us. To head back we walked down the famous Mall where many a state car has carried royalty for weddings and funerals. We passed St James Palace and the wonderful tribute to the Queen Mother. We found ourselves at Piccadilly Circus and as it was Friday afternoon there was a real buzz about. A street performer was dancing to the sounds of Ed Sheeran which was a real crowd pleaser. People were grabbing early diners before going to see a West End show - it was a great atmosphere. From here we walked to Leicester Square to find somewhere to eat before we headed back to Euston. Stumbling across Convent Garden along the way - the Friday buzz continued with the markets still in full flow - I realised I wanted more time as I was having so much fun. It was time to make our way back to Euston from Charing Cross and we we were home by 10pm. After 25,000 steps we certainly covered some distance and saw lots of major sights. It was a wonderful day but I will be back for more as London definitely had a great vibe, despite the recent events of the year and it felt very safe too with police on show for reassurance. London's calling!

Sizzling Zakynthos!

11 June 2017

Wow - what an amazing Greek island Zakynthos is for a family holiday. Having just spent a 7 nights holiday here I can thoroughly recommend this as a perfect family holiday destination. We arrived just in time for dinner at our All inclusive hotel situated in the resort of Kalamaki - only 10 minutes from the airport. How amazing this was to watch the planes taking of and landing over the beach area and was in no way an inconvenience - especially for plane spotters like myself. The hotel offered so much choice for families with lots of activities during the day and evening and an onsite water park - free for hotel guests. The drinks and food were good although it was a lovely treat to sample the local Greek restaurants situated just on the main strip of Kalamaki minutes from the hotel. The main attraction to this island and the resort itself is the fact that it is resident to beautiful turtles who often make appearances at certain times of the year. We were lucky enough to see them when we took a boat trip. The boat trip was a great experience - we got a great deal from one of the local suppliers on the main strip, free kids and only 15 euros per adult. We were picked up and taken to the harbour where we joined the boat for a 4 hour trip. Shortly after our departure we stopped to see the most beautiful turtles swimming in the open sea - the boat waited so we could all see their heads popping up. We were then taken to the Keri Caves - a spectacular phenomenon within the limestone rocks of Zakynthos, providing some amazing scenery. Here we were able to jump off the boat and swim in the water surrounding these amazing caves. Further on we sailed to a beautiful beach area where again we could jump in the sea and swim to an uninhabited beach! A boat shop joined us whilst we were anchored here so we could purchase drinks and snacks - this was really welcomed and a very unusual sight to see. A visit to the beautiful beach was in order during the course of our stay and we had the most amazing time with shallow waters crystal clear and so safe with no water sports allowed to protect the turtles. Finally we took the local bus into Zante town (the capital) here we spent time exploring the local Greek shops and had amazing Greek salad in a local taverna. All in all Zakynthos is a beautiful Greek island only 3hrs 30 mins from the UK and perfect for all ages!

Majorca Mini Break

22 April 2017

A mini break to Majorca at Easter was just what we needed after a long and dreary winter! I picked some EasyJet flights flying out on Easter Monday for a 3 night trip. Our flight took off and we landed in Majorca at 10am - ready to get straight into our mini break. Waiting for us in Palma Airport was our private transfer, having taken just cabin baggage this process of exiting the airport was really quick. 20 minutes later we arrived at our hotel - the Intertur Hawaii Palma Nova. A 4 star hotel right by the sea and walking distance to bars and restaurants in Palma Nova. We had a lovely surprise when we arrived as not only were we able to check in at 10.30 in the morning but we had been upgraded to a Junior Suite with Sea view!! Wow just wow - we had booked a standard room with sea view so this was at least a 2 category upgrade. When we walked in the room we couldn't believe the size. It was huge, a really large bathroom, a separate sleeping / lounge area and a huge terrace complete with table, chairs and 2 plush sunbeds! The hotel offered bb, half board and All inclusive which we chose. The range and choice of drinks and food was great with named drinks such as Gordon's Gin, Strongbow Cider to oriental Gala dinners with show cooking! The views from the hotel were simply stunning and every evening before dinner we opted for drinks on the terrace bar. On the last day we decided to try out Fantasia Golf down in Palma Nova! 3 courses of crazy golf dotted around beautiful rocks and streams. This was great fun. I was really surprised at what a good option Majorca is for an Easter mini break - especially as Easter was late this year. In terms of the weather out of the 3 days only one of them was not a pool day, which is when we went to Fantasia Golf. All in all it was a great trip!

Sensational Sorrento and Amalfi Coast

10 June 2016

Sorrento was the choice between my friends and I as a destination we would like to visit to celebrate our special birthday year . We were not disappointed . A 3 hour flight from Manchester and private transfer to greet us on arrival , soon had us at our lovely boutique 4 star hotel called The Plaza . The hotel was an excellent choice as it was in the middle of Piazza Tasso where numerous restaurants , shops and bars were all in walking distance . The hotel was a great choice as it had a lovely roof top pool , terrace and bar , giving fabulous views out across to Mount Vesuvius. As we were there for 4 nights , we wanted to pack in as much sightseeing as we could but also have a little bit of chill out time too . After arriving late on the first day we had a leisurely morning over a lovely hotel breakfast and then made our way to the train station which was 5 minutes walk from the hotel. Here we boarded a train to Pompeii. At Pompeii , there is the option to take a tour to Mount Vesuvius which we did . High above on the Volcano provided amazing views , after a couple of hours doing this , we made our way back down . Pompeii was open to the public until 7.30pm with last admission at 6.00pm so a few of us headed back to Sorrento and the rest stayed to visit the amazing ruins - which they said were amazing but would have liked more time . So I guess this would be a full day trip for future reference. With the Amalfi coast all on our bucket list we arranged to hire our own private boat for the day. This proved to be the most amazing day and one that I will always remember. The boat was a great size , with a friendly skipper who provided us with great local knowledge , drinks and lunch on board . Our 1st stop was Capri - here you could if you wanted to visit the Blue Grotto but being pushed for time and an apprehension from a couple of us to go inside this enclosed cave , we gave it a miss. Capri was just beautiful , lots of little grottos , rugged coastline and spectacular little towns with beautiful bathing areas , would highly recommend for a quiet chilled out retreat . The 2nd stop on the list was Positano - it was just as stunning in real life when comparing to the pictures you see . A small town based mainly with lots of steps and would not suit those with walking difficulties but just simply stunning . The 3rd and final stop was Amalfi , a much busier resort and a lot bigger than Positano . Lots of hustle and bustle here but a must do here is having an Ice Cream in. I can recommend the Tiramasu flavour. Bellisimo ! After a long day it was time to hit the sea again , to make our way back to Sorrento which takes approx. 1hr 15 mins from Amalfi. These towns can be visited by car , which is known as the Amalfi Drive but we thoroughly enjoyed arriving to these towns from the sea where we could really see the beauty of them as you see on Postcards . We had lots of amazing meals in Sorrento and the hotel provided us with many recommendations , one in particular was Tasso . Another memorable moment we had was enjoying a drink at the 5 star Excelsior Vittoria Hotel . This is a must do as you can sit and look out to the beautiful bay of Naples which looks amazing all lit up at night . Our last day we had a lovely chill out day on our Roof Terrace , sitting on a sunlounger looking at the amazing views in the distance . Sorrento really was sensational and the memories we made will last a lifetime .

Barcelona Beckons!

04 April 2016

I wanted a city break that would cater for families so after doing some research I booked a three night stay in Barcelona for myself, husband and 7 year old daughter. It certainly didn't disappoint. Barcelona gave us a great balance of sightseeing with plenty of things to occupy my daughter too. The first day we arrived at 10am, went straight to the hotel to dump our bags and we headed straight to the beach. It was late March but the weather was warm enough for my daughter to have a little paddle. Down at the beach areas of Villa Olimpica and Barceloneta, the beach was spotless with plenty of great restaurants and bars, perfect for sampling some local tapas and admiring some lovely views. It was great to see the influences of the 1992 Olympics too. Our hotel The Novotel Barcelona City was situated a little out of the main drag on Avenida Diagonal, but this didn't matter as we had access to the Metro, tram, buses and taxis to make our way around very easily. Along with the Glories shopping centre where there were numerous restaurants, we certainly didn't feel isolated. The hotel itself was very modern with a lovely roof terrace, pool and bar situated on the 19th floor, which gave great views of the Torre Agbar and Sagrada Familia. The second day we decided to head to Parc Ciutadella where Barcelona Zoo was located. What a fantastic zoo, it cost 50 Euros for the three of us, which is great value in comparison to Zoo's back home. We spent longer than we intended here as there was so much to see. Elephants, Penguins, Tigers, Lions, Crocodiles, Gorillas and the like. Numerous wild birds were flying freely around the zoo. With plenty of ice cream stations dotted around, it was a refreshing treat on a warm day. After here we headed to the beach again which was within walking distance from the zoo, where we stopped off for a late lunch. After a long day at the zoo, we called it a day and went back to the hotel where we had a pre-dinner drink on the roof top bar before we went for dinner at one of the restaurants near the hotel. For our last day in Barcelona we wanted to take in as many of the sites as possible and to save our little legs, we chose to purchase the Hop on Hop off bus tickets, which are valid for 24hrs and for either one or two days. The bus stop was right outside the hotel where we jumped on and took in many of the sites stopping at Place de la Catalunya, where we spent the afternoon walking down Las Ramblas and enjoying the La Boqueria Markets, squares, street performers and the Christopher Columbus statue. We went for dinner at the Hard Rock Café, which was very busy but you could just have drinks whilst you wait with a pager for your table to be ready. It was finally time to head back to the hotel. Hopping on the bus again, we were able to take in the last of the sites we had missed. Barcelona was a great city that has something for everyone and I would definitely go back as it had a great vibe!

Brilliant Britannia

04 April 2016

If you are thinking of going on a cruise for the first time then Britannia is a great choice. Having never been on a cruise with my family before, I decided we should give it a go. We drove down to Southampton the night before and stopped off in a local Premier Inn. This was great for feeling refreshed the next morning. Driving into Southampton we were all taken aback by the huge ships waiting for their passengers to dock. It was a very painless check in process in comparison to airports. We drove straight through as we had booked the car parking. We were met by someone who whisked our car away to park for the next seven days. Once through the security check points of the cruise terminal we simply stepped on the ship and greeted by the crew. You couldn't tell that it was a ship as it was that big and everything was so grand. It was like a 5 star hotel. Our cabins were ready immediately and our luggage was delivered swiftly to our room so we could unpack and start exploring the ship. The ship was huge and we were staying in an inside cabin, which had plenty of room for me, my husband and daughter. We unpacked everything and there was a space for everything to be neatly placed. Top of the range toiletries by The White Company were waiting along with a mini bar with some water. A webcam of outside the ship could be viewed at any time through the TV. The next seven days took us across the Bay of Biscay and we visited Guernsey, La Coruna, Bilbao and La Rochelle. When not visiting the cruise ports there was plenty of things to keep you occupied on ship. There are a full programme of activities daily and at night. There are also three pools and a spa. Kids were kept entertained with their own kids clubs, sectioned into age appropriate groups. This was very secure and the children could only be signed out by the person registered. My daughter enjoyed it in here with her friends. Every evening we all ate together as a family and then the kids would go to kids club in their PJs and settle down for a movie. We would pick them back up and hour or so later (after we had a quick drink in the adults only Crow’s Nest bar) and head to the buffet again for a quick supper. The kids loved it. All in all, Britannia catered for all age groups and I would definitely go on again and visit some other destinations.

Menorca - a great family holiday destination

08 June 2015

I have just returned from a great family holiday on the island of Menorca! With just over two hours flying time, it is a great destination for families. I travelled with my husband and seven year old daughter, and our friends and their two daughters . We stayed in the resort of Cala'n Bosh, a beautiful resort with a gorgeous beach and a marina full of swanky restaurants and bars. Our hotel was called the Grouphotel Turquesa De Mar currently operating as a holiday village on an all inclusive basis. This hotel was a great option again for families as the accommodation is apartments with a lounge, separate bedroom and kitchenette facilities but on an all inclusive basis. Food was great, with plenty of choice along with speciality restaurants including an Italian and a BBQ. This made a nice change from the main restaurant. The facilities for children were amazing, kids clubs for all ages along with a creche for babies too. A full entertainment programme throughout the day and evening, with the obligatory hotel dance that we all got involved in every day by the pool and in the evening. A must see is the old capital of Menorca - Ciutadella , there is a bus stop just outside the hotel, so we just hopped on and had a lovely visit there. There are lots of other things you can do in Menorca if you have time, from boat trips to the waterpark and zoo. All in all it was great destination and one that I would be happy to visit again.

Lapland

10 December 2013

I have just been to Lapland on Saturday as a surprise trip for my daughter! It was such a lovely surprise for her to go and see Father Christmas. I have to say it was very cold and perhaps too cold for some but if you are used to ski holidays and camping I would definitely recommend this. We only did a day trip but I think it would be just as good to stay for a few nights where you can get warm by a log fire after being in the cold all day. It's a great opportunity to see The Northern Lights too and they did make an appearance on the flight back but I was on the wrong side of the plane! Boo hoo! We did lots of activities such as a husky ride, reindeer ride and of course seeing Santa himself. Rovanieme in Finland, where we were, crosses the Arctic Circle and we came home with a certificate to prove it. It is truly a once in a lifetime experience.

If you can dream it , you can do it ! - Walt Disney .

28 October 2013

I was lucky enough to be invited by Disney Cruise Line to a spectacular VIP trip to Orlando and cruising the Bahamas on board "The Disney Dream" cruise ship. It all seems like a "dream" now - pardon the pun, we were well and truly spoilt. After a 9 hour flight on award winning airline Virgin Atlantic, I was whisked by private transfer straight to Disney's Hollywood Studios. Waiting to greet us was none other than "Woody and Buzz”, here I watched "Fantasmic" - a spectacular night time firework show. After having a couple of rides on Rock and Roller Coaster and Tower of Terror (a must do) we headed to The Disney's Caribbean Beach hotel for the night. It was an early start the next day as the beautiful Disney Dream was waiting for us to board in Port Canaveral, ready to set sail to The Bahamas and Disney's own private island Castaway Cay. On the ship I was immediately blown away by the grand atrium, I knew then that a 5 star experience was awaiting. I was given a full tour of the ship and wow she is a beauty. There are numerous restaurants, bars, Walt Disney Theatre, two swimming pools and splash zone for toddlers. Not forgetting the world's first coaster at sea - AQUA DUCK! What surprised me most was the adult only areas - Private deck area with pool and swim up bar and a spa area with Jacuzzi’s. The District is an area of the ship dedicated to adults with bars such as "Pink" (where we had a pink champagne party) Evolution and Skyline. All these areas are to be taken advantage of whilst the kids are living it up in "The Oceaneers Club " an exclusive zone just for kids with fantastic security , so you have peace of mind that they are safe . All of the staterooms are beautifully decorated, plenty of space for families up to 5 and 70% of the staterooms feature a balcony. During the cruise, we visited Nassau in the Bahamas - you could see the famous hotel resort "Atlantis Paradise Island" as you are coming into port. In Nassau we did a snorkelling excursion and some shopping. We also visited "Castaway Cay" Disney's own private island, exclusive to Disney's guests with plenty of activities. All of the restaurants and bars are included as part of the cruise and any purchases are charges to your ship board account. Here you can hire a bike, sunbathe on the fantastic beaches, use the kids facilities, perhaps have a massage by the sea or relax on the adult only beach called Serenity Bay. HIGHLIGHTS OF THE CRUISE FOR ME WERE: FOOD-the dining experience is first class, you can dine in a different restaurant each night and have you waiters move with you so they can get to know you. PALO - Adult only restaurant with a $20 cover charge, eating chocolate soufflé whilst watching the moon glisten on the sea. SHOWS - World class shows every evening , equivalent to Broadway and the West End. It was finally time for the cruise to come to an end and we finished our trip by staying at Disney's Wilderness Lodge hotel, going to Magic Kingdom, Epcot and having a private dessert party with cocktails and drinks whilst watching Disney's Illuminations - Reflections of the earth! The evening was finished off by fisting Jellyrolls on Boardwalk - a lively piano bar with audience sing-alongs. The day arrived when we needed to head back home but not before we had time to fit in a visit to Disney's Animal Kingdom where we had a safari and saw lots of animals. We then made our way to Disney's Typhoon Lagoon for a site visit and a spot of lunch followed by a trip to Downtown Disney to stock up on lots of Disney goodies and then on to the airport for the flight back to the UK . I will never forget the Disney VIP trip - it really was amazing and will always be remembered in my "dreams".

My customer stories

Sent by C Williams

Gaynor was really friendly and clearly knowledgeable on the industry - every phone call in the planning stage put us at ease and gave us excitement for our trip! It's been a very smooth process so far and we're looking forward to our honeymoon even more now knowing we're in her safe hands!

Sent by J Camilleri

Gaynor is fantastic! Just booked our 3rd holiday with her. Gave her the criteria and she always gets it spot on. And it’s reassuring to know that someone is dealing is everything and is always available to answer questions.

Sent by E Miller

This is the second time we have used Gaynor to book our holiday. Both times she has been patient with our requests and put lots of effort into making our holiday right for everyone in the group and a special experience.

Sent by M Brown

Just takes the stress out of me searching. Gaynor takes on board my requirements and presents me with choices. It's fab!

Sent by T Millar

Gaynor is always helpful, supportive and on hand for any questions from enquiry through to the end of our holiday! We love booking with her!

Sent by D Robinson

Gaynor has been great from the start and as help in every way she could also this is not the first holiday that Gaynor has arranged for us, very polite and professional and will recommend her services to anyone and also will be booking through her again.

Sent by M Moorhouse

Gaynor always offers a fantastic customer service which means we continue to use her and recommend her. Gaynor is friendly, professional and is really quick to come back with quotes / queries. Any problems we have encountered whilst we have been away have been dealt with swiftly by Gaynor meaning we can enjoy our holiday knowing we are in good hands.

Sent by J Mayers

Never cruised before and Gaynor has helped tremendously to make sense of the booking process promptly and despite all the emails we have sent, she has gone above and beyond to help us build a special and memorable family cruise in touching base quickly to allay any anxiety and answers all our ongoing questions which is so very reassuring. :-)

Sent by P Short

Booking with Gaynor takes all the stress and admin out of holidays. I wouldn’t book without her - I think holiday, I think Gaynor!

Sent by J Camilleri

Gaynor is fantastic! Just booked our 3rd holiday with her. Gave her the criteria and she always gets it spot on. And it’s reassuring to know that someone is dealing is everything and is always available to answer questions.

Sent by E Miller

This is the second time we have used Gaynor to book our holiday. Both times she has been patient with our requests and put lots of effort into making our holiday right for everyone in the group and a special experience.

Sent by S Clayton

We found Gaynor to be extremely helpful and would definitely use her services again. I have already recommended her to a couple of friends.

Sent by C Jones

Such a positive, enthusiastic, efficient young lady, and has given us confidence to travel again .

Sent by D Breen

Love working with Gaynor...she's reliable and works really hard to delight us with a range of options and always delivers some great choices for us to chose from, she's experienced and we trust her and it's always a great holiday!

Sent by T Knowles

Gaynor is absolutely amazing nothing is too much trouble putting together our dream holiday package for next year, she listened to everything we wanted making sure it’s all just perfect- we have recommended her to our friends and can’t wait for her expertise when booking again with her in the future !

Sent by M Keegan

We book with Gaynor Burgess from Travel Counsellors for all our holidays and have been doing so since 2015. Gaynor is always quick to reply to any queries we have and always finds us what we are looking for. Booking with Gaynor is seamless, wouldn't book a holiday any other way.

Sent by S McKee

First time flying in over 2-years and Gaynor has put me at my ease. I've been a regular traveller in the past but needed more reassurance to start again. Gaynor gave me a really good choice of hotels in New York and great flights/route. I wouldn't hesitate to recommend Gaynor to fellow travellers.

Sent by S Fleming

I always recommend Gaynor and I have recently put her in touch with more contacts and they are delighted with the level of service received. Just booked another break with Gaynor for a girl's trip in Sept.

Sent by Alan Maher

Gaynor at Travel Counsellors was highly recommended to me in the first instance and having now dealt with Gaynor first hand I can understand why. Gaynor is friendly, knowledgeable, efficient and the overall customer service experience is fantastic. I would have no hesitation in recommending Gaynor to friends, family and colleagues.

Sent by R Bryant

We have used Gaynor on several occasions, the service has been absolutely amazing, from the initial booking right through to flying, even the lovely postcard when we returned.

Sent by A White

Gaynor is so knowledgeable about all aspects of travel. This is so reassuring due to so many rule changes with Brexit and Covid. She completely took the stress out of booking our holiday, our first one abroad since the pandemic. Amazing service with a personal touch. Would recommend to everyone. She's fab!

Sent by N Wright

Gaynor is so helpful and informative - always loads of great advice. Always calls back and answers as soon as you call. Love booking holidays with her!!

Sent by M Warde

I would not book our holidays with anyone else. Gaynor goes above and beyond to make sure everything is just perfect and should anything happen is always there to accommodate. Thank you Gaynor for all you do.

Sent by G Wall

Gaynor has been fantastic. She was super patient whilst we tweaked and changed our itinerary to make our perfect honeymoon. Thank you Gaynor!!!

Sent by C Grainger

Gaynor listens carefully and with care to your needs, so that she finds the perfect holiday for you and your family. I’ve loved every holiday she’s found for me so far, and can’t wait for the next.

Sent by C Broom

I always recommend Gaynor to anyone looking for a holiday. She is fast, efficient and gets you the best deal with wonder customer service and those extra special touches. I always feel in safe hands when I book with Gaynor. The holiday starts with the phone call to Gaynor. Brilliant service

Sent by N Hawkins

Booking with Gaynor is literally the most easiest & stress free experience to go when booking your holiday! I won’t be using online tools anymore, we will go straight to Gaynor

Sent by N Brown

Gaynor was extremely helpful answering my questions promptly when requested, I was nervous about the airport cancelling our flights or being stranded at the airport but Gaynor put my mind at ease so I could focus on enjoying the break. This is the second break I have booked with Gaynor and won’t be the last. When the travel documents land on your doorstep, it’s like Christmas has come and it such a lovely touch especially as gifting to my partner. Knowing you don’t have to do all the check in’s and transfers is a bonus for me personally due to my demanding job! We will definitely be booking with Gaynor again and will recommend her to friends and family.

Sent by M Halliday

Always used Gaynor at Travel counsellors for many years, wouldn't use anyone else.. Gaynor s personal & helpful approach makes her such a lovely, friendly agent... I have recommended her to my sister, who lives in Cumbria as well as my many friends...

Sent by P Short

I would definitely recommend Gaynor to my friends, family and colleagues- and have on many occasions! Gaynor always finds me exactly what I am looking for in a holiday, plus some special, added extra that I wouldn’t have imagined. The holidays she finds are exceptional value for money and the service she offers is second to none. I feel secure booking and travelling with Gaynor.

Sent by J Noble

Amazing service sorting our honeymoon and family holiday for next year. Will continue booking with Gaynor for the foreseeable!!

Sent by J Millington

Great service, every question answered and explained thoroughly very knowledgeable on all aspects. A credit to travel counsellors.

Sent by N Smith

Gaynor was so helpful and really lovely to speak to. I only really gave her a brief idea of what we needed but I was very specific as to what we wanted. 7 of us in a hotel (interconnecting rooms) in Barbados with no one sleeping on a sofa bed in the school holidays was a pretty tall order I think! But she did it, she found us the perfect place. I am so thankful that it was so stress free, I will definitely be using Gaynor again in the future for our family holidays.

Sent by W Morris

The customer service we receive from Gaynor is second to non. Nothing it too much trouble which is why we continue to book our holidays through Travel Counsellors. We have also recommended Gaynor's service to family, friends and my customers !! All of which have made bookings with Gaynor and all have received the same great service :)

Sent by H Garnett

Gaynor is absolutely lovely. We contacted her for an initial request. We were also in communication with a travel agent, which she was aware of. After much deliberation, we couldn't decide what to do and put decision on hold. After a week, we went back to Gaynor and booked with her. Nothing is too much trouble. Very polite and professional. Highly recommended and love the feeling of having your own travel counsellor.

Sent by T Millar

Gaynor was incredibly knowledgeable, helpful and nothing was too much to ask. I came to Gaynor on a recommendation and now won't be going anywhere else for our holiday needs in future!

Sent by T Vardy

Gaynor is fantastic and I would recommend her to all my friends and family. It’s been my husbands 50th birthday in 2019 and Gaynor helped organise a year of magical holidays to celebrate. I can’t thank Gaynor enough for everything she has done to help make so many memories together in 2019.

Sent by C James

Gaynor, is amazing to work with, super organised, really takes the time to understand your needs and think about a holiday plan that will be your perfect fit. Gaynor went above and beyond to contact the hotel and book additional golf activities to help to make the holiday absolutely perfect. I would highly recommend Gaynor

Sent by S Fleming

I understand Gaynor has been awarded Gold TC Status. As far as I am concerned this should be Platinum Standard accolade as the service and attention she gives her clients is second to none. Amazing woman .

Sent by A Valentine

Gaynor was extremely helpful, giving full details of the booking and answering questions promptly when requested. Very professional and at the same time very pleasant and understanding of our needs. We will definitely be booking with Gaynor again and will recommend her to friends and family.

Sent by L Caplan

Gaynor was friendly, helpful and efficient. She listened to what I wanted and offered helpful suggestions and ideas. She contacted the accommodation for clarification and communicated quickly with the outcome. I would recommend her to anyone booking a holiday.

Sent by M Moorhouse

Why go anywhere else? Gaynor has booked our holidays since she started at Travel Counsellors. We have always found her efficient, personable, professional and she will go the extra mile! What other travel agent checks you in one line and writes up your baggage labels! It is good to know that should anything go wrong whilst we are away, I can speak to Gaynor directly and not end up with a call centre trying to sort my problem!

Sent by T Knowles

Gaynor has been so patient and amazing with us throughout our journey of booking such a personalised holiday we couldn’t have asked for anything more ! Nothing was ever too much trouble and she was always so professional making sure the holiday we wanted was matched exactly taking into account every little detail especially when travelling with a child. We can’t wait for our holiday and we know who we will be definitely booking with for further holidays !!!!

Sent by R Hyde

Gaynor has been absolutely amazing sorting out another holiday for us after Thomas cook went under. Gaynor was on the phone & emailing keeping us informed at all times. I would highly recommend Gaynor as she went out of her way to ensure we got another holiday & we were happy. Great customer service, lovely lady!

Sent by A Hardman

Gaynor is the best. She's booked a holiday for us before and we received excellent treatment so booking a holiday again with her was not an option. We knew she would get us the best deal and look after us.

Sent by C Vaughan

Thank you Gaynor Nothing was too much trouble. It’s really organised how you get your travel documents and it’s all done for you Many thanks again .

Sent by R Flitcroft

100% I would recommend Gaynor, she went above and beyond for and my partner to find us the best deal and to explain a lot of what happens on cruise ships. I won’t be using anybody else from now on.......

Sent by L Ellis

I was so confused about where to go on our first family holiday and our requirements were quite precise in terms of dates and places we would go... Gaynor found ya a couple of options and we chose one, all the details were printed and sent to me which was a fantastic service! Once we got to the hotel it completely exceeded our expectations, it was beautiful! I will have no hesitation in recommending the service we’ve received! :)

Sent by I McCarthy

Great service and great value. I normally spend hours on line trying to find the right holiday but this was done for me. Advice and various options were given. And the holiday price was a lot less than my original budget. Recommend anyone to use the service.

Sent by S Pickles

Gaynor was really easy to talk to. She asked intelligent questions to find out what we wanted from our holiday (when we didn't really know ourselves. Her knowledge and experience really comes across and having had bad experiences in the past, we are optimistic that we are going to have our first good family holiday!

Sent by J O'Brien

I'm already recommending Gaynor and I haven't even taken the holiday yet. Professional yet warm and approach. Did not feel rushed or anything was offered just to get the sale but took the time to make sure my criteria was matched. Tickets arrived as promised and wonderfully presented. All in all very very happy, thank you.

Sent by M Warde

Gaynor works so hard finding the perfect holiday for us based on our needs and is always prompt at reporting back with new ideas. If there are any problems she is always around to sort out and gives up a lot of her time to help. Fantastic service and always feel at ease after booking that everything will be taken care of. Thank you Gaynor x

Sent by R Ingleby

Great service from Gaynor again, girlie weekend to London sorted. Thank you!

Sent by P Graham-Johnson

Gaynor has been excellant in planning for our family of 9. Would definitely use Travel Counsellors and especially Gaynor for future travels.

Sent by L Young

I would definitely recommend Gaynor. She was amazing. Went above and beyond, staying up late and getting up at 4am to chase hotel confirmation. Very professional and very knowledgeable. She suggested a once in a lifetime holiday that we didn't think we could afford and would have gone somewhere completely different. We are so looking forward to and cant thank Gaynor enough for making our 50th Birthday celebrations a trip we will never forget. I look forward to using her services again soon.

Sent by N Kelly

Gaynor is super professional and listens to all your requirements for your holiday leaving you confident your getting exactly what you want. I felt totally at ease arranging our holiday and know I can contact her personally if I have any issues or need advice. A fabulous personal touch and enjoyable to book with.

Sent by J Stephenson

A friendly, professional service with outstanding customer service and round the clock care. I would highly recommend Gaynor and Travel Counsellors for a competitive and quality holiday.

Sent by R Garrattley

Gaynor has been such a breeze to work with. We feel completely confident that our honeymoon is going to go swimmingly! She even sent us a guide book to New York which is such a lovely personal touch!

Sent by L Scott

I contacted Gaynor some months ago regarding a winter 2019 holiday. And true to her word she came back to me as soon as the dates had been released. Gaynor called when she said she would and gave us all the information we needed. We decided to go ahead and book as the package offered was fantastic. Thank you once again for your help

Sent by M Entwistle

Had a fantastic experience with Gaynor who took all the hassle of searching and booking a holiday away from us. I have already recommended Gaynor to friends and will continue to do so. I would not book another holiday any other way than with Gaynor

Sent by L Smith

Absolute top quality service! Gaynor helped me book a holiday of a lifetime to Disney and Universal in Florida. She looked into various options for us and talked us through them, helping us with pro’s and cons and giving us great tips! The service continued even to us returning home to a lovely post card asking about our holiday. TOP CLASS SERVICE! Thanks again Gaynor for all your support and help!

Sent by S Evans

Gaynor provides a wonderful experience of booking a holiday - no fuss! She has found some brilliant places for us to stay. Just perfect!

Sent by G Hemsley

A brilliant holiday experience again from start to finish. So simple for booking, great advice throughout. Despite daft questions from me you were exceptional and made a holiday seem so stress free. There is no better way to organise a holiday than to come to you. We have had the most wonderful family getaway to a brilliant place all initially based on your ideas and suggestions. You are a star, we are so very grateful for all your hard work and making our holiday important to you too. We will be in touch in the future as we feel we can put our faith in your hands and a wonderful holiday is the result. You are a holiday guru - big 'high five' from us !

Sent by B Kealy

Many thanks for all your work and concern for our holiday in Lanzarote. We had a fabulous time, and it was very reassuring knowing that you and your team were on the end of the phone should we have needed you. The hotel and resort were really lovely and all our kids had a ball. The food was really amazing too (ate far too much of it!). We will use your company again to book our holidays as quite frankly, your attention to detail and concern for us all was second to none. I hope you have had a good holiday too!

Sent by T Higham

Gaynor is a godsend. Calm, friendly, super knowledgeable and super helpful. She was recommended to us and we'll be passing on the favour to others!

Sent by H Oakley

Gaynor offers a friendly, efficient and personal service in order for us as clients to enjoy a great holiday She keeps you up to date with all relevant information and nothing is too much trouble for her

Sent by S Rowhan

Personal service with excellent communication, takes the hassle out of holiday booking and always a pleasure to book with such a fabulous service!

Sent by Kay Smith

Gaynor is always very professional and available, nothing is too much trouble every detail is covered right down to delivery of travel documents all printed and enclosed in folder. Lucky enough to have been using Gaynor's services for the last 4 years I'd definitely recommend in a heartbeat. Thank you

Sent by L Warren

Gaynor is amazing, she is always so helpful and happy and always understands your needs. No job too big, no job too small.

Sent by S Fleming

Gaynor Burgess is by far the best Travel Agent I have ever come across , repeatedly out performs on each holiday and ensures every element is dealt with. Top rating from me.

Sent by J Roberts

I have recently returned from a tour to Vietnam arranged by Gaynor, the tour was with a company called Easia Travel. The standard of service provided was exceptional, I did not have to worry about anything and she was always at the end of the phone for any queries. The tour itself was fantastic from the standard of accommodation to the guides and the varied trips throughout. I got to see the highlights of Vietnam but also the heart of the country and its people. I would not hesitate to use Gaynor's services again in the near future. Thanks Gaynor for making my holiday extra special

Sent by C Franks

Very quick service, booking all sorted within 48 hours including all the documentation arriving by post. Thanks Gaynor.

Sent by M Moorhouse

Gaynor always provides excellent, friendly customer service and goes above and beyond. Once on holiday, its great to know that Gaynor is at the end of a phone should there be any problems. Gaynor has booked our holidays to Florida, Dubai, Greece and more recently Portugal. She now understand the type of accommodation we like to stay in which means she can find us exactly what we want. Thank you Gaynor

Sent by C Broom

Gaynor is always very professional with a friendly approach. Always goes that extra mile to organize a stress free holiday. Brilliant service every time

Sent by A Hughes

Gaynor was really helpful and professional at all times. She was tasked with the job of finding a holiday to suit an animal loving 10 year old girl and a sporty 14 year old boy. She worked hard and amazingly found a holiday to suit both of them. Thank you I will definitely recommend her.

Sent by D Kirkham

Have booked a number of trips with Gaynor and always found her to be totally efficient and the price is no different and always get personal service.

Sent by G Millington

Wonderful service! Gaynor always goes the extra mile to ensure she finds the best deal for you and to ensure all your needs are always met!

Sent by Luke Barnes

Although we are a picky couple, it was great how Gaynor was patient with us and happy to work through various different ideas, budgets and requirements etc. and ultimately find our dream honeymoon - all that is left now is to enjoy it!

Sent by E McAtamney

This is the second holiday I have booked through Gaynor, she takes all the stress away, she is professional, personable and it’s obvious she has a lot of experience in the travel industry. I have, and will continue to recommend her excellent service.

Sent by K Atherton

Gaynor is very friendly and professional nothing is to much for her and I think she will have plenty off clients as she gives all the info and more that you need.

Sent by A Stewart

Friendly fab service. Used four times as a group booking. Gaynor was the absolute best. Our holidays have always had that special personal touch. We are looking forward to using you this year.

Sent by D Waldron

"Once again a huge thank you to Gaynor Burgess for booking our holiday with her company travel counsellors this year. We wouldn't book with anybody else - she simply is a lovely, lovely lady who goes above and beyond to help all her customers.. she booked it for us, kept me up to date with any info, delivered my documents and spoke direct to Thomas Cook and our hotel to ensure the best possible service was provided for my mum who is wheelchair bound 24/7.. she has had a brilliant holiday and was cared for by amazing teams on the plane and also at the hotel and by her 2 main carers all week (me and Nannie) and I know she fully appreciates us but as always holidays abroad wouldn't happen for her if it wasn't for the outstanding service gaynor provides.. very highly recommended xxxx thank you so very much xxx "

Sent by M Kirrane

Gaynor was fantastic from the first moment I spoke to her. She was able to find us a holiday to suit our large family and even larger list of requirements! Nothing seemed too much trouble, and Gaynor made sure I felt I could ask questions, change details or destinations without feeling like I was being a nuisance. I will most definitely be recommending Gaynor to my friends and family. Thank you for helping us!

Sent by N Bayne

Gaynor has always dealt with any queries or bookings in a polite and professional manner and due to this I no longer use high street travel agents as her service is excellent.

Sent by D Donlan

Gaynor listened to our ideas for our perfect family holiday and found exactly what we were looking for!It has been nice to have that personal touch and to know we can contact her anytime we need to. We would highly recommend her to our friends and family!

Sent by L Holgate

Great service from start to finish, we didn't really have any specific ideas on where we wanted to stay etc but the advice from Gaynor was superb.

Sent by Lee Warren

Gaynor is just fantastic, nothing is to much trouble, her personal touch is second to none! And she makes booking a holiday stress free.

Sent by J Warburton

Gaynor is extremely helpful and goes above and beyond from the start at looking for your holiday until the day you return home. I have booked several holidays now and will continue to.

Sent by R Warburton

My wife and l have booked with Gaynor a number of times we always get a very personalised service. Nothing is ever too much trouble for Gaynor she will make any adjustment we request to ensure we get the exact holiday we want.

Sent by S Burgess

I would recommend Gaynor Burgess to anybody looking for a stress free holiday with no worries:- The right holiday is found for you personally at the right price. Your holiday is booked, your transfers are booked. Your check-in is taken care of, your tickets are delivered. In fact all you have to do is turn up. She is a fantastic Travel Counsellor.

Sent by A Slattery

I have been booking holidays with Gaynor for the last 4 years. The service she offers is outstanding, booking with Gaynor gives me complete peace of mind that my holiday will be perfect. I wouldn't use anyone else.

Sent by S Fleming

Suberb professional service yet again from Gaynor. I am the most difficult of clients with certain holiday needs and she comes up trumps every time !

Sent by J Turner

Couldn't ask for a more professional friendly service. Gaynor has booked all my holidays as she always gives 100% attention to our requirements. I would always recommend Gaynor to family and friends.

Sent by S Roe

It was a delight to arrange my special birthday trip with Gaynor. She was courteous, attentive and basically nothing was too much trouble. I would recommend her to any of my friends.

Sent by M Doherty

I am so pleased that my daughter recommended Gaynor to me - she does a superb job.

Sent by J Hulme

I have found Gaynor to be very pleasant and most helpful in her approach, and has a very friendly manner.

Sent by E Stringer

Gaynor was amazing. Nothing was too much trouble. She works so hard to get us the right holiday which we are so grateful for. I would not hesitate to recommend her. In fact I already have - several times!!!

Sent by J Whittaker

Gaynor Burgess is our go-to travel advisor. Gaynor is super helpful, very professional and friendly and always organises fantastic trips for our family. I wouldn't use anybody else.

Sent by H Eames

Gaynor is fantastic at what she does. Quick to respond, great at managing time expectations, very helpful, super advice...what more could you want?

Sent by C Sowden

I cannot recommend Gaynor highly enough and certainly would recommend her - and indeed have on many occasions. Nothing is too much trouble and she pays such attention to detail to make sure our holiday is exactly what we want. Her service from initial enquiry, through booking and then departure is excellent - and why we come back year after year.

Sent by A Challis

Gaynor has given my wife & I the best possible experience when booking and holiday and sadly having to cancel one at very short notice. Although not a lot could be done she endeavoured to find the best solution to the problem and to help us through the terrible circumstances. Travel counsellors should be proud of Gaynor not only as an employee but as an ambassador for a brand name as she is an absolute diamond with impeccable customer service skills, compassion and empathy. Every holiday I will book in the future will go through Gaynor.

Sent by S Gelb

Gaynor has the patience of a saint and helped two challenging family needs book a holiday and we will always book with her in the future. She has so much knowledge and experience in the industry.

Sent by S Dineen

Gaynor has been fantastic whilst helping us find our honeymoon. She sent us many options as we were unsure at the beginning where we wanted to go and Gaynor from the start was patient with us and listened to us. We cannot thank her enough and would advise anyone to book through her.

Sent by M Moorhouse

We always recommend Gaynor to friends and family where we can. We always book our holidays with Gaynor and would never dream of going anywhere else to book. The service she provides is first class and I always feel confident that she knows what we like and want in a holiday. That security of knowing that she is at the end of a phone or email should you have any questions or problems is fantastic. It really is like having your own personal travel consultant!

Sent by L Rowles

Absolutely fantastic service. Gaynor provided a consistently high level of service throughout, with a professional, personal approach. Made booking a complicated trip smooth and stress free.

Sent by D Smith

When a friend of mine introduced me to Gaynor, I'd never heard of Travel Counsellors before. Boy am I glad at that introduction. Gaynor not only helped me plan and book our holiday, she actively assisted with my wedding plans for my wedding abroad. Constant communication between myself, Gaynor and the wedding planner abroad meant that my wedding was absolutely perfect! Memories we will treasure forever! The holiday itself was hassle free, great location, great hotel, Gaynor checked us in on line and dropped all of our travel documents round to the house. What a service! Always on the end of the phone, no request too much trouble. I honestly couldn't have asked for more, a true professional. We are now big Travel Counsellors fans and have already engaged Gaynor to assist with our holiday plans again next year! Thank you Gaynor for all you have done.

Sent by S Gallagher

Gaynor was extremely helpful and very efficient in responding to our requests very quickly. I would certainly recommend her and use the services again.

Sent by J Scragg

Gaynor, is an amazing travel agent. Always on hand for any questions or queries I have and always picks perfect holidays for us as a family.

Sent by P Whitelegg

I would like to thank you for all the hard work you did for me and and my wife. We cannot thank you enough for the fantastic weekend you organise for us. I know my requests were very demanding and you sorted every thing out very professionally. Myself and my wife will never forget our time in Rome which would not of happened without you. Thanks again .

Sent by D Salby

It is my first day back at work after 10 days in Portugal that you organized for me. I would just like to say a big thank you for organizing the holiday. The little touches like printing the boarding passes out and writing the luggage labels were really appreciated! Thanks as well for recommending the accommodation. It was a very nice place with great staff who were very friendly and helpful. I would definitely use you again and recommend you to friends and family. Thanks again .

Sent by J Burton

Gaynor provides an excellent and highly personable service. Nothing is too much and she always goes the extra mile. I would have absolutely no hesitation in recommending her and have done so on many occasions.

Sent by W Myles

Gaynor is very helpful and tries her best to get us the exact holiday we want. She answeres all our enquirys very promptly.

Sent by J Bromley

I would just like to say that Gaynor has booked both myself and family for several years and we would not ever dream of going elsewhere, her professionalism is beyond reproach along with her friendly approach to all our requests.

Sent by A Allan

I was for ever checking online for flights and hotels trying to find the best deals not necessarily the best prices as cheapest isn't always best. I could waste days searching and not being committed. I have some friends who recommended Gaynor and I thought why not. Gaynor listened to my requirements, understood what I was looking for and within a day had given me several options. I had given Gaynor a budget and was pleasantly surprised that the range of options was from 20% below my budget to on budget. Having discussed the options with her I quickly made my mind up and left Gaynor to book it all. Simple and effective. No hesitation in recommending Gaynor's services. Well done.

Sent by L Mellor

Gaynor was absolutely amazing! She listened to exactly what type of honeymoon we wanted and ticked all the boxes. We're very excited and really looking forward to this holiday of a lifetime! Many thanks Gaynor.

Sent by C Wilson

A truly unique experience, very professional and helpful and I would definitely recommend using the service. No request or inquiry was too much trouble and Gaynor always got back to me quickly with several option choices. Made the booking experience stress free, thank you, thank you so very much.

Sent by S Hemsley

My experience of using Gaynor at travel counselor has been fantastic. All the information she has provided has been first class. I would fully recommend anyone to use this service when booking a holiday in the future.

Sent by M Doherty

I found Gaynor brilliant in putting all the finishing touches to what will be a great city break in Krakow. Have already recommended her to a friend, who then realised her daughter had also used Gaynor for a trip to Israel with great success.

Sent by A Dunn

I would like to add the service I received from Gaynor was great and I would definitely use her services again and recommend her to my friends and family.

Sent by c James

Gaynor's customer service is impeccable. Nothing is too much trouble, she is efficient and fast at finding great deals. Twice now I have used her and on both occasions she has found us a better cheaper deal than we could find elsewhere. I will always recommend her.

Sent by R Hall

Fantastic service. Found me a great deal. Brilliant after sales service. Would book again.

Sent by C Sowden

It is not only likely, I regularly do recommend Gaynor to family and friends. She is so very helpful and knowledgeable and the service we get is second to none from booking to after our trips.

Sent by Julie Bowling

We will definitely book with Gaynor again, very informative and nothing is too much trouble. Gaynor has taken all the stress out of booking and organising the holiday, also had lots of ideas and recommendations what to do when we get there.

Sent by Susan Wilkinson

Booking a holiday with Gaynor was like picking a meal for a family from the local supermarket. I found the whole experience free of any stress and in fact very exciting. Gaynor helped at every step of the way.

Sent by Susan Hibbert

Dealing with Gaynor has been a great pleasure. She is a lovely pleasant person and could not have been more helpful. I will recommend her to my family and friends and will contact her for our next holiday.

Sent by Owen Cotterell

Gaynor was fantastic for us. She took away so much hassle scouring online deals and travel sites and saved us SO much time! We were starting to think we wouldn't get a holiday booked this year!

Sent by Hannah Eames

Overall it was a great experience, easy, stress free and always being kept informed means it is only a matter of time before I use Gaynor and her service again. Already recommended

Sent by Robyn Fletcher

Gaynor is an approachable agent who goes the extra mile to plan the perfect trip. She is contactable at times that suit, without hassling and is knowledgable about the places we chose. I have already recommended Gaynor to family who have also had a good experience whilst booking. I will continue to recommend her services to friends and relatives.

Sent by Michelle Moorhouse

Would always use Gaynor to book our holidays. She is friendly, helpful and will work tirelessly to get us exactly what we want. Would highly recommend Gaynor for all your holiday needs - short breaks, long haul, cruises, weddings, etc, etc, etc - Gaynor is your girl!

Sent by Debbie Collier

Gaynor's service has been second to none.We feel extremely well looked after. Gaynor is always on the end of the line to answer any questions we may have, she genuinely cares that we are happy with everything. Wouldn't hesitate to use Gaynor again because of this service provided by Gaynor, she really does go the extra mile! Thank you Gaynor!

Sent by Sylvia Burgess

I would thoroughly recommend Travel Counsellor Gaynor Burgess to my friends, family and colleagues because, your holiday is taken care of from the minute you book with her to the minute you arrive home. Even little extra touches like pre-writing your luggage labels, and sending postcards to welcome you home. It is all the little personal touches that make your holiday enjoyable and stress free.

Sent by Anthony Burton

Gaynor has been an absolute pleasure to deal with and I would not hesitate to recommend her to my friends and family.

Sent by Lisa Darlington

Thank you for coming back with different options, offering to inform our hotel about the birthday, and keeping in touch.

Sent by Jackie Jackson

If I could score 10+ I would, Gaynor is so helpful and nothing is too much trouble. It makes booking a holiday pleasurable. All I have to do is decide where to go. I would recommend Gaynor, and I have to all my friends. She's a star!!

Sent by Sonia Fareham

Excellent courteous efficient service, takes all the stress out of making sure you have the perfect holiday. Would use Gaynor again without hessitation.

Sent by Heather Shackleton

Gaynor provided a fantastic service as usual!! I would highly recommend her to everyone I know as she gives such a personal service to find the exact holiday you are looking for!! Brilliant!

Sent by Simon Preston

Great, personal hassle free service. Gaynor made booking a big holiday for us very simply. Perfect! Would definitely recommend her to friends and family.

Sent by Chrsitine Billinge

We receive a dedicated professional efficient service and really feel listened to, safe and Gaynor is always eager to meet our requests however trivial they may be. We are very lucky to have such a fantastic service,

Sent by Karen Etches

Gaynor is so efficient, knowledgeable and very professional in her work. We have and will continue to recommend her to our friends and family for future bookings.

Sent by Debbie Walker

I feel Gaynor really helped me with my holiday search, she listened to my concerns and went back and researched again for me. She made everything stress free!

Sent by Denise Kells

Gaynor is very professional and nothing is too much for her I must have got Gaynor to look at 10 or more very different holiday destinations and it was never a problem. Great service and have already recommended Gaynor to friends who have also booked with her :)

Sent by Joanne James

Gaynor was most helpful and informative. She looked at various options when booking our trip to New York & Vegas. Nothing was too much trouble and she took all the leg work out of the booking and searching online that I would have had to do. Would definitely recommend her to family and friends.

Sent by Zoe Hynes

So far we are extremely pleased with the service we are receiving from Gaynor Burgess. Our trip is in December to Lapland which seems far away but even so all documents and contact has been 5*. We would highly recommend her.

Sent by Neil Bayne

I have stopped using high street travel agents since Gaynor has been sorting out my travel arrangements. She is always polite and nothing is too much trouble. She is a credit to your business and I will keep using her.

Sent by Robert Warburton

We have used Gaynor to book a number of holidays for us in the past and will continue to do so in the future. The service is professional and friendly.

Sent by Kelly Harris

Fabulous service! Gaynor was not only able to find us a holiday to meet our needs she found one that exceeded what we initially wanted.

Sent by Julie Mills

Very personalised service. Gaynor asked lots of specific questions about our wants and needs. Her selections met them. All questions answered quickly and in detail. Great, will definitely recommend.

Sent by Karen Forbes

Gaynor is friendly, helpful and fantastic at what she does, would definitely recommend to friends and family. Brilliant service!

Sent by Philippa Short

Booking trips with Gaynor is always a pleasure! She handles every detail and nothing is too much trouble. I would recommend her to anybody looking to book a holiday. Thanks Gaynor!

Sent by Davine Cooke

Excellent customer service and ultimate patience for a very particular person!

Sent by Peter McAtamney

The help and service I received was outstanding and I will most definitely be referring Gaynor from Travel Counsellors to my friends.

Sent by Fiona Stringer

Gaynor is very helpful and very patient and a credit to the Travel Counsellors x x x Thank you x

Sent by Janice Bromley

Gaynor is an exceptional, a professional counsellor and I have recommended already to family and friends and would continue to use her and recommend her. She is pleasure to deal with - polite, efficient and always helpful.

Sent by Nerys Etches

A million percent I would recommend Gaynor! I will not be going anywhere else to book my holiday. She has booked us an amazing honeymoon which has caused us no stress since we don’t have time to go out to a travel agents due to work commitments. I have already started to recommend her to friends now - can’t wait for her business cards to be delivered!

Sent by Karen Pickstone

I would highly recommend Gaynor to all my friends and family. Nothing was too much trouble and was always a friendly voice at the end of the phone.

Sent by John Millington

When it comes to booking a holiday I am never sure as to what I want, except the best hotel, location and service for as little as possible, so Gaynor had a task and half ahead of her to find me the ideal holiday and after many hours or days she found one which just sounds perfect. We depart next week and hope things do go as planned, I found your counsellor to be very professional and have the patience of a saint and will be recommending her services.

Sent by Tracey Gibbon

Just tell Gaynor what you are looking for and everything is done for you. All you have to do is sit back and relax and wait for Gaynor to get back to you. When your holiday is booked your documents are sent out to you and even the luggage labels are written out. Wonderful, helpful - just brilliant. Thank you so much.

Sent by Jill Topley

So far the experience of booking with Gaynor has been faultless, easy and stress free. I have already recommended her to friends and family. And I plan to use her for all my future travel arrangements. A fantastic service!

Sent by Sonya Zaryckyj

Very helpful and felt like a very personalised service. Took all the pressure out of finding and booking a holiday so the most I had to think of was which hotel option did we want to go for. Gaynor was very friendly and you could tell she had experience and it was nice to not feel like she was just there trying to sell me a holiday. Would definitely book through Gaynor again and would recommend to friends and family. Really pleased with the service!

Sent by Lucy Inglis

I would recommend Gaynor to family and friends because she is so friendly and helpful even with a tricky customer like me who can't make up their mind! Nothing was too much trouble and I felt really well supported. I won't hesitate in using Gaynor's services for future holidays. She really took the stress out of booking.

Sent by Anonymous Anonymous

I can't thank Gaynor enough for all her help this week. I contacted her at 8.30 in the morning to arrange a last minute flight in a very stressful situation. Within 2.5 hours the flights and transfers were booked. She had liaised with the hotel to print the documents for my son and posted a copy through my door. She was professional, efficient but most of all she genuinely cared about helping. I would recommend Gaynor and will be using her services in the future. Thank you.

Sent by Catherine Doherty

Fantastic service by Gaynor. She has been extremely helpful and efficient with our bookings. I would highly recommend her to friends and family. She is a credit to your company.

Sent by Heather Shackleton

Gaynor has been extremely committed to finding the perfect holiday for my partner and I and on a budget. She certainly goes that extra mile to make sure all your needs are taken into account. Fantastic personal service and would definitely recommend her in the future.

Sent by William Katsihtis

Excellent service, tailor made a holiday for us and was spot on first time. Very happy.

Sent by L Cohen

We contacted Gaynor at very short notice, due to the fact that we were waiting on my passport to come through before we could actually book anywhere (in Dubai). However, the level of service, especially at such short notice was excellent. Gaynor was immediately helpful, and used her additional resources in Dubai to research any questions we had. We found this resourcing to be a great feature in the way Gaynor worked, as having someone actually in Dubai gave us complete confidence in what was being offered. We had a similar experience with Gaynor's prompt level of service, this time from the Dubai-end, when we were querying the transit from the hotel to Dubai airport. Gaynor was online and immediately available and our transport was verified in a matter of minutes. We would have no hesitation in using Gaynor's services again, and would definitely recommend to a friend.

Sent by Anthony Challis

I would most definitely recommend Gaynor to family and friends. She provides outstanding service and no request or decision change is ever a problem. 100% is given with every query and this is what you look for when booking a holiday. Her experience and knowledge is next to none and it was a pleasure to be introduced to a professional.

Sent by N Bayne

I have recently used Gaynor’s services for part of my trip to Thailand and she was excellent. I could not fault her on anything. I have just booked another trip through her and am fully confident that this will be exactly the same. 100 per cent professional.

Sent by S Burgess

I am very pleased with the service that I have received from Travel Counsellors. Especially from Gaynor Burgess, who takes care of you from the beginning of your journey through to the end. Everything is spot on from the care you receive when deciding where to book, to care and personal service that you receive from her. It makes you feel a very valued customer.

Sent by J Turner

Gaynor went above and beyond to ensure we got the holiday we requested. Amazing 5 star service. Thanks again.

Sent by Janice Bromley

Gaynor was a true professional, did not deviate from my request and I did not have to leave the house as I am an extremely busy lady with my own business from home. Her manner and feedback was brilliant and I would have no hesitation in recommending her to all my colleagues and friends.

Sent by K May

Gaynor has done a brilliant job finding us the holiday we wanted and at a price we wanted. We have used several travel companies in the past but the service we received from Gaynor has definitely been the best. Her personal touch just enhanced the whole experience; from our enquiry right down to the speedy arrival of our travel documents - so efficient and well presented! We highly recommend Gaynor to all. Thank you very much Gaynor for a wonderful service.

Sent by Alyson Slattery

I'm really impressed with the professional and efficient service given by our Travel Counsellor Gaynor Burgess. It made planning and booking our holiday stress free.

Sent by Sarah Gray

Gaynor was great to deal with and has amazing patience. It didn't matter how many requests and quotes I asked for it was never a problem. I would highly recommend Gaynor to anyone looking to book a holiday.

Sent by Janet Warburton

Gaynor was most professional with our enquiry. Our holiday was secured with great speed and efficiency. It was a pleasure booking through Gaynor and I would recommend her services without hesitation.

Sent by Sharon Dineen

After meeting Gaynor personally I was very impressed and warmed to her immediately. I then called her for advice as my husband and I were wanting to go to Thailand for the 1st time but were unsure on who to fly with and where to stay. I had lots of questions I had to ask Gaynor and she was always very quick to respond to me which put my mind at ease that I would be sure to have a fabulous holiday. I have already passed Gaynor's details to my work colleagues and again they are really impressed with her help. p.

Sent by Cathy Sowden

I can't thank Gaynor enough for her patience, professionalism and perseverance in finding us the perfect family holiday. I'm extremely likely to recommend her - in fact I already have!

Sent by Anonymous Anonymous

Gaynor provided a great service. Not only did she give great hotel and flight options but even got restaurant and activity recommendations from her colleagues in South Africa. I was so happy with the service that I have already recommended Gaynor to my colleagues, friends and family.

Sent by Michelle Moorhouse

Gaynor was an absolute pleasure - nothing was too much trouble and she found our perfect dream family holiday to Florida. Gaynor responded to emails promptly (sometimes even late at night when I'd remembered something I'd forgotten to ask her) and she was determined that when we booked that everything was spot on for us. We wouldn't hesitate to use Gaynor in the future and would certainly recommend her - her professionalism, friendliness, patience and determination to get it right was second to none! Thank you Gaynor!

Sent by Lucy Warters

It was the most helpful booking I've ever had.

Sent by Kenneth Brook

Having used several travel companies in the past this has been the best - very personal, very friendly and very professional. Would gladly recommend to others.

Sent by John Kirkman

We were very impressed with the excellent and professional service we received. Nothing was too much trouble and we have already recommended Gaynor to many of our family and friends.

Sent by Joanne Higham

Great service, nothing too much trouble and Gaynor found us the perfect holiday.