Gaynor Burgess

Always so helpful, supportive and finds holidays we would never have thought of taking!

Loves: knowledgeable, efficient, helpful, responsive, friendly, thorough. Honestly, takes the sting out of the stress of seeking out and booking our holidays. Gaynor does it all from helping us choose where to go to, flights, hotels, transfers, Keeps us informed of everything ! Dislikes: absolutely none!

Gaynor has organised my dream holiday without the stress I usually have of spending hours looking myself. She has been patient when I’ve asked for different options and given me alternatives if I’ve wanted slight tweaks. Gaynor has saved me hours of searching!

Hi Gaynor, just wanted to say thank you for organising our trip to Sri Lanka and for sorting out a couple of issues with flights for us. We had an amazing time and everything went really well. The tour company-Columbus Tours-were also very good and our driver throughout the trip was excellent-both polite and a safe driver. Also thank you for notifying the hotels that it was our wedding anniversary! We got cakes and well wishes from 3 of the hotels which was a lovely gesture and they put special messages with flowers on the beds for us too. It was such a lovely holiday and we would definitely recommend you to help organise a trip. Thanks also for the welcome home card-a lovely note to come home to.

Excellent service, our family has been booking holidays with Gaynor for many years and the level of service is always very good and Gaynor's professionalism second to none.

Gaynor Burgess always goes that extra mile. You know you will be stress free and taken care of from the moment you Book with her to your safe arrival home, having had a fantastic holiday

Using Travel Counsellors gives us more peace of mind and confidence when going on holiday as Gaynor has always looked after us so well and we know that if anything goes wrong that she is just at the end of the phone to sort it out for us!

Gaynor has been brilliant. She listened to all of our requests for our holiday and really helped to sort everything out for us. She also changed some things for our trip which we weren’t too sure about and made sure we were happy with all the itinerary

Really friendly manner, comprehensive and thinks of everything and making booking a trip of a lifetime as easy as possible!

I APPROACHED GAYNOR TO HELP WITH A TRIP TO THAILAND AND SHE GAVE US CONFIDENCE FROM OUR FIRST CONVERSATION AND ARRANGED OUR TRIP WITH EVERYTHING SORTED, TAKING ALL THE STRESS AWAY FROM US. THIS LEFT US CONFIDENT AND STRESS FREE, LOOKING FORWARD TO OUR ADVENTURES.

I recently booked my flights to Australia with stops in Dubai and Bali, and I couldn’t be happier with the service I received from Gaynor. From start to finish, she made the whole booking process feel easy and completely stress-free. Gaynor offered me a wide range of options to suit my schedule and budget, patiently answering every question I had—no matter how small or silly it might have seemed! Her friendly, professional approach and attention to detail gave me total confidence that everything was being taken care of. I truly appreciate how smooth and straightforward she made the experience, and I’ll definitely be coming back to her for future trips. I highly recommend Gaynor to anyone looking for a travel consultant who goes above and beyond!

Gaynor was really friendly and clearly knowledgeable on the industry - every phone call in the planning stage put us at ease and gave us excitement for our trip! It's been a very smooth process so far and we're looking forward to our honeymoon even more now knowing we're in her safe hands!

Gaynor is fantastic! Just booked our 3rd holiday with her. Gave her the criteria and she always gets it spot on. And it’s reassuring to know that someone is dealing is everything and is always available to answer questions.

This is the second time we have used Gaynor to book our holiday. Both times she has been patient with our requests and put lots of effort into making our holiday right for everyone in the group and a special experience.

Just takes the stress out of me searching. Gaynor takes on board my requirements and presents me with choices. It's fab!

Gaynor is always helpful, supportive and on hand for any questions from enquiry through to the end of our holiday! We love booking with her!

Gaynor has been great from the start and as help in every way she could also this is not the first holiday that Gaynor has arranged for us, very polite and professional and will recommend her services to anyone and also will be booking through her again.

Gaynor always offers a fantastic customer service which means we continue to use her and recommend her. Gaynor is friendly, professional and is really quick to come back with quotes / queries. Any problems we have encountered whilst we have been away have been dealt with swiftly by Gaynor meaning we can enjoy our holiday knowing we are in good hands.

Never cruised before and Gaynor has helped tremendously to make sense of the booking process promptly and despite all the emails we have sent, she has gone above and beyond to help us build a special and memorable family cruise in touching base quickly to allay any anxiety and answers all our ongoing questions which is so very reassuring. :-)

Booking with Gaynor takes all the stress and admin out of holidays. I wouldn’t book without her - I think holiday, I think Gaynor!

Gaynor is fantastic! Just booked our 3rd holiday with her. Gave her the criteria and she always gets it spot on. And it’s reassuring to know that someone is dealing is everything and is always available to answer questions.

This is the second time we have used Gaynor to book our holiday. Both times she has been patient with our requests and put lots of effort into making our holiday right for everyone in the group and a special experience.

We found Gaynor to be extremely helpful and would definitely use her services again. I have already recommended her to a couple of friends.

Such a positive, enthusiastic, efficient young lady, and has given us confidence to travel again .

Love working with Gaynor...she's reliable and works really hard to delight us with a range of options and always delivers some great choices for us to chose from, she's experienced and we trust her and it's always a great holiday!

Gaynor is absolutely amazing nothing is too much trouble putting together our dream holiday package for next year, she listened to everything we wanted making sure it’s all just perfect- we have recommended her to our friends and can’t wait for her expertise when booking again with her in the future !

We book with Gaynor Burgess from Travel Counsellors for all our holidays and have been doing so since 2015. Gaynor is always quick to reply to any queries we have and always finds us what we are looking for. Booking with Gaynor is seamless, wouldn't book a holiday any other way.

First time flying in over 2-years and Gaynor has put me at my ease. I've been a regular traveller in the past but needed more reassurance to start again. Gaynor gave me a really good choice of hotels in New York and great flights/route. I wouldn't hesitate to recommend Gaynor to fellow travellers.

I always recommend Gaynor and I have recently put her in touch with more contacts and they are delighted with the level of service received. Just booked another break with Gaynor for a girl's trip in Sept.

Gaynor at Travel Counsellors was highly recommended to me in the first instance and having now dealt with Gaynor first hand I can understand why. Gaynor is friendly, knowledgeable, efficient and the overall customer service experience is fantastic. I would have no hesitation in recommending Gaynor to friends, family and colleagues.