Always so helpful, supportive and finds holidays we would never have thought of taking!

Loves: knowledgeable, efficient, helpful, responsive, friendly, thorough. Honestly, takes the sting out of the stress of seeking out and booking our holidays. Gaynor does it all from helping us choose where to go to, flights, hotels, transfers, Keeps us informed of everything ! Dislikes: absolutely none!

Gaynor has organised my dream holiday without the stress I usually have of spending hours looking myself. She has been patient when I’ve asked for different options and given me alternatives if I’ve wanted slight tweaks. Gaynor has saved me hours of searching!

Hi Gaynor, just wanted to say thank you for organising our trip to Sri Lanka and for sorting out a couple of issues with flights for us. We had an amazing time and everything went really well. The tour company-Columbus Tours-were also very good and our driver throughout the trip was excellent-both polite and a safe driver. Also thank you for notifying the hotels that it was our wedding anniversary! We got cakes and well wishes from 3 of the hotels which was a lovely gesture and they put special messages with flowers on the beds for us too. It was such a lovely holiday and we would definitely recommend you to help organise a trip. Thanks also for the welcome home card-a lovely note to come home to.

Excellent service, our family has been booking holidays with Gaynor for many years and the level of service is always very good and Gaynor's professionalism second to none.

Gaynor Burgess always goes that extra mile. You know you will be stress free and taken care of from the moment you Book with her to your safe arrival home, having had a fantastic holiday

Using Travel Counsellors gives us more peace of mind and confidence when going on holiday as Gaynor has always looked after us so well and we know that if anything goes wrong that she is just at the end of the phone to sort it out for us!

Gaynor has been brilliant. She listened to all of our requests for our holiday and really helped to sort everything out for us. She also changed some things for our trip which we weren’t too sure about and made sure we were happy with all the itinerary

Really friendly manner, comprehensive and thinks of everything and making booking a trip of a lifetime as easy as possible!

I APPROACHED GAYNOR TO HELP WITH A TRIP TO THAILAND AND SHE GAVE US CONFIDENCE FROM OUR FIRST CONVERSATION AND ARRANGED OUR TRIP WITH EVERYTHING SORTED, TAKING ALL THE STRESS AWAY FROM US. THIS LEFT US CONFIDENT AND STRESS FREE, LOOKING FORWARD TO OUR ADVENTURES.

I recently booked my flights to Australia with stops in Dubai and Bali, and I couldn’t be happier with the service I received from Gaynor. From start to finish, she made the whole booking process feel easy and completely stress-free. Gaynor offered me a wide range of options to suit my schedule and budget, patiently answering every question I had—no matter how small or silly it might have seemed! Her friendly, professional approach and attention to detail gave me total confidence that everything was being taken care of. I truly appreciate how smooth and straightforward she made the experience, and I’ll definitely be coming back to her for future trips. I highly recommend Gaynor to anyone looking for a travel consultant who goes above and beyond!

Gaynor was really friendly and clearly knowledgeable on the industry - every phone call in the planning stage put us at ease and gave us excitement for our trip! It's been a very smooth process so far and we're looking forward to our honeymoon even more now knowing we're in her safe hands!

Gaynor is fantastic! Just booked our 3rd holiday with her. Gave her the criteria and she always gets it spot on. And it’s reassuring to know that someone is dealing is everything and is always available to answer questions.

This is the second time we have used Gaynor to book our holiday. Both times she has been patient with our requests and put lots of effort into making our holiday right for everyone in the group and a special experience.

Just takes the stress out of me searching. Gaynor takes on board my requirements and presents me with choices. It's fab!

Gaynor is always helpful, supportive and on hand for any questions from enquiry through to the end of our holiday! We love booking with her!

Gaynor has been great from the start and as help in every way she could also this is not the first holiday that Gaynor has arranged for us, very polite and professional and will recommend her services to anyone and also will be booking through her again.

Gaynor always offers a fantastic customer service which means we continue to use her and recommend her. Gaynor is friendly, professional and is really quick to come back with quotes / queries. Any problems we have encountered whilst we have been away have been dealt with swiftly by Gaynor meaning we can enjoy our holiday knowing we are in good hands.

Never cruised before and Gaynor has helped tremendously to make sense of the booking process promptly and despite all the emails we have sent, she has gone above and beyond to help us build a special and memorable family cruise in touching base quickly to allay any anxiety and answers all our ongoing questions which is so very reassuring. :-)

Booking with Gaynor takes all the stress and admin out of holidays. I wouldn’t book without her - I think holiday, I think Gaynor!

Gaynor is fantastic! Just booked our 3rd holiday with her. Gave her the criteria and she always gets it spot on. And it’s reassuring to know that someone is dealing is everything and is always available to answer questions.

This is the second time we have used Gaynor to book our holiday. Both times she has been patient with our requests and put lots of effort into making our holiday right for everyone in the group and a special experience.

We found Gaynor to be extremely helpful and would definitely use her services again. I have already recommended her to a couple of friends.

Such a positive, enthusiastic, efficient young lady, and has given us confidence to travel again .

Love working with Gaynor...she's reliable and works really hard to delight us with a range of options and always delivers some great choices for us to chose from, she's experienced and we trust her and it's always a great holiday!

Gaynor is absolutely amazing nothing is too much trouble putting together our dream holiday package for next year, she listened to everything we wanted making sure it’s all just perfect- we have recommended her to our friends and can’t wait for her expertise when booking again with her in the future !

We book with Gaynor Burgess from Travel Counsellors for all our holidays and have been doing so since 2015. Gaynor is always quick to reply to any queries we have and always finds us what we are looking for. Booking with Gaynor is seamless, wouldn't book a holiday any other way.

First time flying in over 2-years and Gaynor has put me at my ease. I've been a regular traveller in the past but needed more reassurance to start again. Gaynor gave me a really good choice of hotels in New York and great flights/route. I wouldn't hesitate to recommend Gaynor to fellow travellers.

I always recommend Gaynor and I have recently put her in touch with more contacts and they are delighted with the level of service received. Just booked another break with Gaynor for a girl's trip in Sept.

Gaynor at Travel Counsellors was highly recommended to me in the first instance and having now dealt with Gaynor first hand I can understand why. Gaynor is friendly, knowledgeable, efficient and the overall customer service experience is fantastic. I would have no hesitation in recommending Gaynor to friends, family and colleagues.

We have used Gaynor on several occasions, the service has been absolutely amazing, from the initial booking right through to flying, even the lovely postcard when we returned.

Gaynor is so knowledgeable about all aspects of travel. This is so reassuring due to so many rule changes with Brexit and Covid. She completely took the stress out of booking our holiday, our first one abroad since the pandemic. Amazing service with a personal touch. Would recommend to everyone. She's fab!

Gaynor is so helpful and informative - always loads of great advice. Always calls back and answers as soon as you call. Love booking holidays with her!!

I would not book our holidays with anyone else. Gaynor goes above and beyond to make sure everything is just perfect and should anything happen is always there to accommodate. Thank you Gaynor for all you do.

Gaynor has been fantastic. She was super patient whilst we tweaked and changed our itinerary to make our perfect honeymoon. Thank you Gaynor!!!

Gaynor listens carefully and with care to your needs, so that she finds the perfect holiday for you and your family. I’ve loved every holiday she’s found for me so far, and can’t wait for the next.

I always recommend Gaynor to anyone looking for a holiday. She is fast, efficient and gets you the best deal with wonder customer service and those extra special touches. I always feel in safe hands when I book with Gaynor. The holiday starts with the phone call to Gaynor. Brilliant service

Booking with Gaynor is literally the most easiest & stress free experience to go when booking your holiday! I won’t be using online tools anymore, we will go straight to Gaynor

Gaynor was extremely helpful answering my questions promptly when requested, I was nervous about the airport cancelling our flights or being stranded at the airport but Gaynor put my mind at ease so I could focus on enjoying the break. This is the second break I have booked with Gaynor and won’t be the last. When the travel documents land on your doorstep, it’s like Christmas has come and it such a lovely touch especially as gifting to my partner. Knowing you don’t have to do all the check in’s and transfers is a bonus for me personally due to my demanding job! We will definitely be booking with Gaynor again and will recommend her to friends and family.

Always used Gaynor at Travel counsellors for many years, wouldn't use anyone else.. Gaynor s personal & helpful approach makes her such a lovely, friendly agent... I have recommended her to my sister, who lives in Cumbria as well as my many friends...

I would definitely recommend Gaynor to my friends, family and colleagues- and have on many occasions! Gaynor always finds me exactly what I am looking for in a holiday, plus some special, added extra that I wouldn’t have imagined. The holidays she finds are exceptional value for money and the service she offers is second to none. I feel secure booking and travelling with Gaynor.

Amazing service sorting our honeymoon and family holiday for next year. Will continue booking with Gaynor for the foreseeable!!

Great service, every question answered and explained thoroughly very knowledgeable on all aspects. A credit to travel counsellors.

Gaynor was so helpful and really lovely to speak to. I only really gave her a brief idea of what we needed but I was very specific as to what we wanted. 7 of us in a hotel (interconnecting rooms) in Barbados with no one sleeping on a sofa bed in the school holidays was a pretty tall order I think! But she did it, she found us the perfect place. I am so thankful that it was so stress free, I will definitely be using Gaynor again in the future for our family holidays.

The customer service we receive from Gaynor is second to non. Nothing it too much trouble which is why we continue to book our holidays through Travel Counsellors. We have also recommended Gaynor's service to family, friends and my customers !! All of which have made bookings with Gaynor and all have received the same great service :)

Gaynor is absolutely lovely. We contacted her for an initial request. We were also in communication with a travel agent, which she was aware of. After much deliberation, we couldn't decide what to do and put decision on hold. After a week, we went back to Gaynor and booked with her. Nothing is too much trouble. Very polite and professional. Highly recommended and love the feeling of having your own travel counsellor.

Gaynor was incredibly knowledgeable, helpful and nothing was too much to ask. I came to Gaynor on a recommendation and now won't be going anywhere else for our holiday needs in future!

Gaynor is fantastic and I would recommend her to all my friends and family. It’s been my husbands 50th birthday in 2019 and Gaynor helped organise a year of magical holidays to celebrate. I can’t thank Gaynor enough for everything she has done to help make so many memories together in 2019.

Gaynor, is amazing to work with, super organised, really takes the time to understand your needs and think about a holiday plan that will be your perfect fit. Gaynor went above and beyond to contact the hotel and book additional golf activities to help to make the holiday absolutely perfect. I would highly recommend Gaynor

I understand Gaynor has been awarded Gold TC Status. As far as I am concerned this should be Platinum Standard accolade as the service and attention she gives her clients is second to none. Amazing woman .

Gaynor was extremely helpful, giving full details of the booking and answering questions promptly when requested. Very professional and at the same time very pleasant and understanding of our needs. We will definitely be booking with Gaynor again and will recommend her to friends and family.

Gaynor was friendly, helpful and efficient. She listened to what I wanted and offered helpful suggestions and ideas. She contacted the accommodation for clarification and communicated quickly with the outcome. I would recommend her to anyone booking a holiday.

Why go anywhere else? Gaynor has booked our holidays since she started at Travel Counsellors. We have always found her efficient, personable, professional and she will go the extra mile! What other travel agent checks you in one line and writes up your baggage labels! It is good to know that should anything go wrong whilst we are away, I can speak to Gaynor directly and not end up with a call centre trying to sort my problem!

Gaynor has been so patient and amazing with us throughout our journey of booking such a personalised holiday we couldn’t have asked for anything more ! Nothing was ever too much trouble and she was always so professional making sure the holiday we wanted was matched exactly taking into account every little detail especially when travelling with a child. We can’t wait for our holiday and we know who we will be definitely booking with for further holidays !!!!

Gaynor has been absolutely amazing sorting out another holiday for us after Thomas cook went under. Gaynor was on the phone & emailing keeping us informed at all times. I would highly recommend Gaynor as she went out of her way to ensure we got another holiday & we were happy. Great customer service, lovely lady!

Gaynor is the best. She's booked a holiday for us before and we received excellent treatment so booking a holiday again with her was not an option. We knew she would get us the best deal and look after us.

Thank you Gaynor Nothing was too much trouble. It’s really organised how you get your travel documents and it’s all done for you Many thanks again .

100% I would recommend Gaynor, she went above and beyond for and my partner to find us the best deal and to explain a lot of what happens on cruise ships. I won’t be using anybody else from now on.......

I was so confused about where to go on our first family holiday and our requirements were quite precise in terms of dates and places we would go... Gaynor found ya a couple of options and we chose one, all the details were printed and sent to me which was a fantastic service! Once we got to the hotel it completely exceeded our expectations, it was beautiful! I will have no hesitation in recommending the service we’ve received! :)

Great service and great value. I normally spend hours on line trying to find the right holiday but this was done for me. Advice and various options were given. And the holiday price was a lot less than my original budget. Recommend anyone to use the service.

Gaynor was really easy to talk to. She asked intelligent questions to find out what we wanted from our holiday (when we didn't really know ourselves. Her knowledge and experience really comes across and having had bad experiences in the past, we are optimistic that we are going to have our first good family holiday!

I'm already recommending Gaynor and I haven't even taken the holiday yet. Professional yet warm and approach. Did not feel rushed or anything was offered just to get the sale but took the time to make sure my criteria was matched. Tickets arrived as promised and wonderfully presented. All in all very very happy, thank you.

Gaynor works so hard finding the perfect holiday for us based on our needs and is always prompt at reporting back with new ideas. If there are any problems she is always around to sort out and gives up a lot of her time to help. Fantastic service and always feel at ease after booking that everything will be taken care of. Thank you Gaynor x

Great service from Gaynor again, girlie weekend to London sorted. Thank you!

Gaynor has been excellant in planning for our family of 9. Would definitely use Travel Counsellors and especially Gaynor for future travels.

I would definitely recommend Gaynor. She was amazing. Went above and beyond, staying up late and getting up at 4am to chase hotel confirmation. Very professional and very knowledgeable. She suggested a once in a lifetime holiday that we didn't think we could afford and would have gone somewhere completely different. We are so looking forward to and cant thank Gaynor enough for making our 50th Birthday celebrations a trip we will never forget. I look forward to using her services again soon.

Gaynor is super professional and listens to all your requirements for your holiday leaving you confident your getting exactly what you want. I felt totally at ease arranging our holiday and know I can contact her personally if I have any issues or need advice. A fabulous personal touch and enjoyable to book with.

A friendly, professional service with outstanding customer service and round the clock care. I would highly recommend Gaynor and Travel Counsellors for a competitive and quality holiday.

Gaynor has been such a breeze to work with. We feel completely confident that our honeymoon is going to go swimmingly! She even sent us a guide book to New York which is such a lovely personal touch!

I contacted Gaynor some months ago regarding a winter 2019 holiday. And true to her word she came back to me as soon as the dates had been released. Gaynor called when she said she would and gave us all the information we needed. We decided to go ahead and book as the package offered was fantastic. Thank you once again for your help

Had a fantastic experience with Gaynor who took all the hassle of searching and booking a holiday away from us. I have already recommended Gaynor to friends and will continue to do so. I would not book another holiday any other way than with Gaynor

Absolute top quality service! Gaynor helped me book a holiday of a lifetime to Disney and Universal in Florida. She looked into various options for us and talked us through them, helping us with pro’s and cons and giving us great tips! The service continued even to us returning home to a lovely post card asking about our holiday. TOP CLASS SERVICE! Thanks again Gaynor for all your support and help!

Gaynor provides a wonderful experience of booking a holiday - no fuss! She has found some brilliant places for us to stay. Just perfect!

A brilliant holiday experience again from start to finish. So simple for booking, great advice throughout. Despite daft questions from me you were exceptional and made a holiday seem so stress free. There is no better way to organise a holiday than to come to you. We have had the most wonderful family getaway to a brilliant place all initially based on your ideas and suggestions. You are a star, we are so very grateful for all your hard work and making our holiday important to you too. We will be in touch in the future as we feel we can put our faith in your hands and a wonderful holiday is the result. You are a holiday guru - big 'high five' from us !

Many thanks for all your work and concern for our holiday in Lanzarote. We had a fabulous time, and it was very reassuring knowing that you and your team were on the end of the phone should we have needed you. The hotel and resort were really lovely and all our kids had a ball. The food was really amazing too (ate far too much of it!). We will use your company again to book our holidays as quite frankly, your attention to detail and concern for us all was second to none. I hope you have had a good holiday too!

Gaynor is a godsend. Calm, friendly, super knowledgeable and super helpful. She was recommended to us and we'll be passing on the favour to others!

Gaynor offers a friendly, efficient and personal service in order for us as clients to enjoy a great holiday She keeps you up to date with all relevant information and nothing is too much trouble for her

Personal service with excellent communication, takes the hassle out of holiday booking and always a pleasure to book with such a fabulous service!

Gaynor is always very professional and available, nothing is too much trouble every detail is covered right down to delivery of travel documents all printed and enclosed in folder. Lucky enough to have been using Gaynor's services for the last 4 years I'd definitely recommend in a heartbeat. Thank you

Gaynor is amazing, she is always so helpful and happy and always understands your needs. No job too big, no job too small.

Gaynor Burgess is by far the best Travel Agent I have ever come across , repeatedly out performs on each holiday and ensures every element is dealt with. Top rating from me.

I have recently returned from a tour to Vietnam arranged by Gaynor, the tour was with a company called Easia Travel. The standard of service provided was exceptional, I did not have to worry about anything and she was always at the end of the phone for any queries. The tour itself was fantastic from the standard of accommodation to the guides and the varied trips throughout. I got to see the highlights of Vietnam but also the heart of the country and its people. I would not hesitate to use Gaynor's services again in the near future. Thanks Gaynor for making my holiday extra special

Very quick service, booking all sorted within 48 hours including all the documentation arriving by post. Thanks Gaynor.

Gaynor always provides excellent, friendly customer service and goes above and beyond. Once on holiday, its great to know that Gaynor is at the end of a phone should there be any problems. Gaynor has booked our holidays to Florida, Dubai, Greece and more recently Portugal. She now understand the type of accommodation we like to stay in which means she can find us exactly what we want. Thank you Gaynor

Gaynor is always very professional with a friendly approach. Always goes that extra mile to organize a stress free holiday. Brilliant service every time

Gaynor was really helpful and professional at all times. She was tasked with the job of finding a holiday to suit an animal loving 10 year old girl and a sporty 14 year old boy. She worked hard and amazingly found a holiday to suit both of them. Thank you I will definitely recommend her.

Have booked a number of trips with Gaynor and always found her to be totally efficient and the price is no different and always get personal service.

Wonderful service! Gaynor always goes the extra mile to ensure she finds the best deal for you and to ensure all your needs are always met!

Although we are a picky couple, it was great how Gaynor was patient with us and happy to work through various different ideas, budgets and requirements etc. and ultimately find our dream honeymoon - all that is left now is to enjoy it!

This is the second holiday I have booked through Gaynor, she takes all the stress away, she is professional, personable and it’s obvious she has a lot of experience in the travel industry. I have, and will continue to recommend her excellent service.

Gaynor is very friendly and professional nothing is to much for her and I think she will have plenty off clients as she gives all the info and more that you need.

Friendly fab service. Used four times as a group booking. Gaynor was the absolute best. Our holidays have always had that special personal touch. We are looking forward to using you this year.

"Once again a huge thank you to Gaynor Burgess for booking our holiday with her company travel counsellors this year. We wouldn't book with anybody else - she simply is a lovely, lovely lady who goes above and beyond to help all her customers.. she booked it for us, kept me up to date with any info, delivered my documents and spoke direct to Thomas Cook and our hotel to ensure the best possible service was provided for my mum who is wheelchair bound 24/7.. she has had a brilliant holiday and was cared for by amazing teams on the plane and also at the hotel and by her 2 main carers all week (me and Nannie) and I know she fully appreciates us but as always holidays abroad wouldn't happen for her if it wasn't for the outstanding service gaynor provides.. very highly recommended xxxx thank you so very much xxx "

Gaynor was fantastic from the first moment I spoke to her. She was able to find us a holiday to suit our large family and even larger list of requirements! Nothing seemed too much trouble, and Gaynor made sure I felt I could ask questions, change details or destinations without feeling like I was being a nuisance. I will most definitely be recommending Gaynor to my friends and family. Thank you for helping us!

Gaynor has always dealt with any queries or bookings in a polite and professional manner and due to this I no longer use high street travel agents as her service is excellent.

Gaynor listened to our ideas for our perfect family holiday and found exactly what we were looking for!It has been nice to have that personal touch and to know we can contact her anytime we need to. We would highly recommend her to our friends and family!

Great service from start to finish, we didn't really have any specific ideas on where we wanted to stay etc but the advice from Gaynor was superb.

Gaynor is just fantastic, nothing is to much trouble, her personal touch is second to none! And she makes booking a holiday stress free.

Gaynor is extremely helpful and goes above and beyond from the start at looking for your holiday until the day you return home. I have booked several holidays now and will continue to.

My wife and l have booked with Gaynor a number of times we always get a very personalised service. Nothing is ever too much trouble for Gaynor she will make any adjustment we request to ensure we get the exact holiday we want.

I would recommend Gaynor Burgess to anybody looking for a stress free holiday with no worries:- The right holiday is found for you personally at the right price. Your holiday is booked, your transfers are booked. Your check-in is taken care of, your tickets are delivered. In fact all you have to do is turn up. She is a fantastic Travel Counsellor.

I have been booking holidays with Gaynor for the last 4 years. The service she offers is outstanding, booking with Gaynor gives me complete peace of mind that my holiday will be perfect. I wouldn't use anyone else.

Suberb professional service yet again from Gaynor. I am the most difficult of clients with certain holiday needs and she comes up trumps every time !

Couldn't ask for a more professional friendly service. Gaynor has booked all my holidays as she always gives 100% attention to our requirements. I would always recommend Gaynor to family and friends.

It was a delight to arrange my special birthday trip with Gaynor. She was courteous, attentive and basically nothing was too much trouble. I would recommend her to any of my friends.

I am so pleased that my daughter recommended Gaynor to me - she does a superb job.

I have found Gaynor to be very pleasant and most helpful in her approach, and has a very friendly manner.

Gaynor was amazing. Nothing was too much trouble. She works so hard to get us the right holiday which we are so grateful for. I would not hesitate to recommend her. In fact I already have - several times!!!

Gaynor Burgess is our go-to travel advisor. Gaynor is super helpful, very professional and friendly and always organises fantastic trips for our family. I wouldn't use anybody else.

Gaynor is fantastic at what she does. Quick to respond, great at managing time expectations, very helpful, super advice...what more could you want?

I cannot recommend Gaynor highly enough and certainly would recommend her - and indeed have on many occasions. Nothing is too much trouble and she pays such attention to detail to make sure our holiday is exactly what we want. Her service from initial enquiry, through booking and then departure is excellent - and why we come back year after year.

Gaynor has given my wife & I the best possible experience when booking and holiday and sadly having to cancel one at very short notice. Although not a lot could be done she endeavoured to find the best solution to the problem and to help us through the terrible circumstances. Travel counsellors should be proud of Gaynor not only as an employee but as an ambassador for a brand name as she is an absolute diamond with impeccable customer service skills, compassion and empathy. Every holiday I will book in the future will go through Gaynor.

Gaynor has the patience of a saint and helped two challenging family needs book a holiday and we will always book with her in the future. She has so much knowledge and experience in the industry.

Gaynor has been fantastic whilst helping us find our honeymoon. She sent us many options as we were unsure at the beginning where we wanted to go and Gaynor from the start was patient with us and listened to us. We cannot thank her enough and would advise anyone to book through her.

We always recommend Gaynor to friends and family where we can. We always book our holidays with Gaynor and would never dream of going anywhere else to book. The service she provides is first class and I always feel confident that she knows what we like and want in a holiday. That security of knowing that she is at the end of a phone or email should you have any questions or problems is fantastic. It really is like having your own personal travel consultant!

Absolutely fantastic service. Gaynor provided a consistently high level of service throughout, with a professional, personal approach. Made booking a complicated trip smooth and stress free.

When a friend of mine introduced me to Gaynor, I'd never heard of Travel Counsellors before. Boy am I glad at that introduction. Gaynor not only helped me plan and book our holiday, she actively assisted with my wedding plans for my wedding abroad. Constant communication between myself, Gaynor and the wedding planner abroad meant that my wedding was absolutely perfect! Memories we will treasure forever! The holiday itself was hassle free, great location, great hotel, Gaynor checked us in on line and dropped all of our travel documents round to the house. What a service! Always on the end of the phone, no request too much trouble. I honestly couldn't have asked for more, a true professional. We are now big Travel Counsellors fans and have already engaged Gaynor to assist with our holiday plans again next year! Thank you Gaynor for all you have done.

Gaynor was extremely helpful and very efficient in responding to our requests very quickly. I would certainly recommend her and use the services again.

Gaynor, is an amazing travel agent. Always on hand for any questions or queries I have and always picks perfect holidays for us as a family.

I would like to thank you for all the hard work you did for me and and my wife. We cannot thank you enough for the fantastic weekend you organise for us. I know my requests were very demanding and you sorted every thing out very professionally. Myself and my wife will never forget our time in Rome which would not of happened without you. Thanks again .

It is my first day back at work after 10 days in Portugal that you organized for me. I would just like to say a big thank you for organizing the holiday. The little touches like printing the boarding passes out and writing the luggage labels were really appreciated! Thanks as well for recommending the accommodation. It was a very nice place with great staff who were very friendly and helpful. I would definitely use you again and recommend you to friends and family. Thanks again .

Gaynor provides an excellent and highly personable service. Nothing is too much and she always goes the extra mile. I would have absolutely no hesitation in recommending her and have done so on many occasions.

Gaynor is very helpful and tries her best to get us the exact holiday we want. She answeres all our enquirys very promptly.

I would just like to say that Gaynor has booked both myself and family for several years and we would not ever dream of going elsewhere, her professionalism is beyond reproach along with her friendly approach to all our requests.

I was for ever checking online for flights and hotels trying to find the best deals not necessarily the best prices as cheapest isn't always best. I could waste days searching and not being committed. I have some friends who recommended Gaynor and I thought why not. Gaynor listened to my requirements, understood what I was looking for and within a day had given me several options. I had given Gaynor a budget and was pleasantly surprised that the range of options was from 20% below my budget to on budget. Having discussed the options with her I quickly made my mind up and left Gaynor to book it all. Simple and effective. No hesitation in recommending Gaynor's services. Well done.

Gaynor was absolutely amazing! She listened to exactly what type of honeymoon we wanted and ticked all the boxes. We're very excited and really looking forward to this holiday of a lifetime! Many thanks Gaynor.

A truly unique experience, very professional and helpful and I would definitely recommend using the service. No request or inquiry was too much trouble and Gaynor always got back to me quickly with several option choices. Made the booking experience stress free, thank you, thank you so very much.

My experience of using Gaynor at travel counselor has been fantastic. All the information she has provided has been first class. I would fully recommend anyone to use this service when booking a holiday in the future.

I found Gaynor brilliant in putting all the finishing touches to what will be a great city break in Krakow. Have already recommended her to a friend, who then realised her daughter had also used Gaynor for a trip to Israel with great success.

I would like to add the service I received from Gaynor was great and I would definitely use her services again and recommend her to my friends and family.

Gaynor's customer service is impeccable. Nothing is too much trouble, she is efficient and fast at finding great deals. Twice now I have used her and on both occasions she has found us a better cheaper deal than we could find elsewhere. I will always recommend her.

Fantastic service. Found me a great deal. Brilliant after sales service. Would book again.

It is not only likely, I regularly do recommend Gaynor to family and friends. She is so very helpful and knowledgeable and the service we get is second to none from booking to after our trips.

We will definitely book with Gaynor again, very informative and nothing is too much trouble. Gaynor has taken all the stress out of booking and organising the holiday, also had lots of ideas and recommendations what to do when we get there.

Booking a holiday with Gaynor was like picking a meal for a family from the local supermarket. I found the whole experience free of any stress and in fact very exciting. Gaynor helped at every step of the way.

Dealing with Gaynor has been a great pleasure. She is a lovely pleasant person and could not have been more helpful. I will recommend her to my family and friends and will contact her for our next holiday.

Gaynor was fantastic for us. She took away so much hassle scouring online deals and travel sites and saved us SO much time! We were starting to think we wouldn't get a holiday booked this year!

Overall it was a great experience, easy, stress free and always being kept informed means it is only a matter of time before I use Gaynor and her service again. Already recommended

Gaynor is an approachable agent who goes the extra mile to plan the perfect trip. She is contactable at times that suit, without hassling and is knowledgable about the places we chose. I have already recommended Gaynor to family who have also had a good experience whilst booking. I will continue to recommend her services to friends and relatives.

Would always use Gaynor to book our holidays. She is friendly, helpful and will work tirelessly to get us exactly what we want. Would highly recommend Gaynor for all your holiday needs - short breaks, long haul, cruises, weddings, etc, etc, etc - Gaynor is your girl!

Gaynor's service has been second to none.We feel extremely well looked after. Gaynor is always on the end of the line to answer any questions we may have, she genuinely cares that we are happy with everything. Wouldn't hesitate to use Gaynor again because of this service provided by Gaynor, she really does go the extra mile! Thank you Gaynor!

I would thoroughly recommend Travel Counsellor Gaynor Burgess to my friends, family and colleagues because, your holiday is taken care of from the minute you book with her to the minute you arrive home. Even little extra touches like pre-writing your luggage labels, and sending postcards to welcome you home. It is all the little personal touches that make your holiday enjoyable and stress free.

Gaynor has been an absolute pleasure to deal with and I would not hesitate to recommend her to my friends and family.

Thank you for coming back with different options, offering to inform our hotel about the birthday, and keeping in touch.

If I could score 10+ I would, Gaynor is so helpful and nothing is too much trouble. It makes booking a holiday pleasurable. All I have to do is decide where to go. I would recommend Gaynor, and I have to all my friends. She's a star!!

Excellent courteous efficient service, takes all the stress out of making sure you have the perfect holiday. Would use Gaynor again without hessitation.

Gaynor provided a fantastic service as usual!! I would highly recommend her to everyone I know as she gives such a personal service to find the exact holiday you are looking for!! Brilliant!

Great, personal hassle free service. Gaynor made booking a big holiday for us very simply. Perfect! Would definitely recommend her to friends and family.

We receive a dedicated professional efficient service and really feel listened to, safe and Gaynor is always eager to meet our requests however trivial they may be. We are very lucky to have such a fantastic service,

Gaynor is so efficient, knowledgeable and very professional in her work. We have and will continue to recommend her to our friends and family for future bookings.

I feel Gaynor really helped me with my holiday search, she listened to my concerns and went back and researched again for me. She made everything stress free!

Gaynor is very professional and nothing is too much for her I must have got Gaynor to look at 10 or more very different holiday destinations and it was never a problem. Great service and have already recommended Gaynor to friends who have also booked with her :)

Gaynor was most helpful and informative. She looked at various options when booking our trip to New York & Vegas. Nothing was too much trouble and she took all the leg work out of the booking and searching online that I would have had to do. Would definitely recommend her to family and friends.

So far we are extremely pleased with the service we are receiving from Gaynor Burgess. Our trip is in December to Lapland which seems far away but even so all documents and contact has been 5*. We would highly recommend her.

I have stopped using high street travel agents since Gaynor has been sorting out my travel arrangements. She is always polite and nothing is too much trouble. She is a credit to your business and I will keep using her.

We have used Gaynor to book a number of holidays for us in the past and will continue to do so in the future. The service is professional and friendly.

Fabulous service! Gaynor was not only able to find us a holiday to meet our needs she found one that exceeded what we initially wanted.

Very personalised service. Gaynor asked lots of specific questions about our wants and needs. Her selections met them. All questions answered quickly and in detail. Great, will definitely recommend.

Gaynor is friendly, helpful and fantastic at what she does, would definitely recommend to friends and family. Brilliant service!

Booking trips with Gaynor is always a pleasure! She handles every detail and nothing is too much trouble. I would recommend her to anybody looking to book a holiday. Thanks Gaynor!

Excellent customer service and ultimate patience for a very particular person!

The help and service I received was outstanding and I will most definitely be referring Gaynor from Travel Counsellors to my friends.

Gaynor is very helpful and very patient and a credit to the Travel Counsellors x x x Thank you x

Gaynor is an exceptional, a professional counsellor and I have recommended already to family and friends and would continue to use her and recommend her. She is pleasure to deal with - polite, efficient and always helpful.

A million percent I would recommend Gaynor! I will not be going anywhere else to book my holiday. She has booked us an amazing honeymoon which has caused us no stress since we don’t have time to go out to a travel agents due to work commitments. I have already started to recommend her to friends now - can’t wait for her business cards to be delivered!

I would highly recommend Gaynor to all my friends and family. Nothing was too much trouble and was always a friendly voice at the end of the phone.

When it comes to booking a holiday I am never sure as to what I want, except the best hotel, location and service for as little as possible, so Gaynor had a task and half ahead of her to find me the ideal holiday and after many hours or days she found one which just sounds perfect. We depart next week and hope things do go as planned, I found your counsellor to be very professional and have the patience of a saint and will be recommending her services.

Just tell Gaynor what you are looking for and everything is done for you. All you have to do is sit back and relax and wait for Gaynor to get back to you. When your holiday is booked your documents are sent out to you and even the luggage labels are written out. Wonderful, helpful - just brilliant. Thank you so much.

So far the experience of booking with Gaynor has been faultless, easy and stress free. I have already recommended her to friends and family. And I plan to use her for all my future travel arrangements. A fantastic service!

Very helpful and felt like a very personalised service. Took all the pressure out of finding and booking a holiday so the most I had to think of was which hotel option did we want to go for. Gaynor was very friendly and you could tell she had experience and it was nice to not feel like she was just there trying to sell me a holiday. Would definitely book through Gaynor again and would recommend to friends and family. Really pleased with the service!

I would recommend Gaynor to family and friends because she is so friendly and helpful even with a tricky customer like me who can't make up their mind! Nothing was too much trouble and I felt really well supported. I won't hesitate in using Gaynor's services for future holidays. She really took the stress out of booking.

I can't thank Gaynor enough for all her help this week. I contacted her at 8.30 in the morning to arrange a last minute flight in a very stressful situation. Within 2.5 hours the flights and transfers were booked. She had liaised with the hotel to print the documents for my son and posted a copy through my door. She was professional, efficient but most of all she genuinely cared about helping. I would recommend Gaynor and will be using her services in the future. Thank you.

Fantastic service by Gaynor. She has been extremely helpful and efficient with our bookings. I would highly recommend her to friends and family. She is a credit to your company.

Gaynor has been extremely committed to finding the perfect holiday for my partner and I and on a budget. She certainly goes that extra mile to make sure all your needs are taken into account. Fantastic personal service and would definitely recommend her in the future.

Excellent service, tailor made a holiday for us and was spot on first time. Very happy.

We contacted Gaynor at very short notice, due to the fact that we were waiting on my passport to come through before we could actually book anywhere (in Dubai). However, the level of service, especially at such short notice was excellent. Gaynor was immediately helpful, and used her additional resources in Dubai to research any questions we had. We found this resourcing to be a great feature in the way Gaynor worked, as having someone actually in Dubai gave us complete confidence in what was being offered. We had a similar experience with Gaynor's prompt level of service, this time from the Dubai-end, when we were querying the transit from the hotel to Dubai airport. Gaynor was online and immediately available and our transport was verified in a matter of minutes. We would have no hesitation in using Gaynor's services again, and would definitely recommend to a friend.

I would most definitely recommend Gaynor to family and friends. She provides outstanding service and no request or decision change is ever a problem. 100% is given with every query and this is what you look for when booking a holiday. Her experience and knowledge is next to none and it was a pleasure to be introduced to a professional.

I have recently used Gaynor’s services for part of my trip to Thailand and she was excellent. I could not fault her on anything. I have just booked another trip through her and am fully confident that this will be exactly the same. 100 per cent professional.

I am very pleased with the service that I have received from Travel Counsellors. Especially from Gaynor Burgess, who takes care of you from the beginning of your journey through to the end. Everything is spot on from the care you receive when deciding where to book, to care and personal service that you receive from her. It makes you feel a very valued customer.

Gaynor went above and beyond to ensure we got the holiday we requested. Amazing 5 star service. Thanks again.

Gaynor was a true professional, did not deviate from my request and I did not have to leave the house as I am an extremely busy lady with my own business from home. Her manner and feedback was brilliant and I would have no hesitation in recommending her to all my colleagues and friends.

Gaynor has done a brilliant job finding us the holiday we wanted and at a price we wanted. We have used several travel companies in the past but the service we received from Gaynor has definitely been the best. Her personal touch just enhanced the whole experience; from our enquiry right down to the speedy arrival of our travel documents - so efficient and well presented! We highly recommend Gaynor to all. Thank you very much Gaynor for a wonderful service.

I'm really impressed with the professional and efficient service given by our Travel Counsellor Gaynor Burgess. It made planning and booking our holiday stress free.

Gaynor was great to deal with and has amazing patience. It didn't matter how many requests and quotes I asked for it was never a problem. I would highly recommend Gaynor to anyone looking to book a holiday.

Gaynor was most professional with our enquiry. Our holiday was secured with great speed and efficiency. It was a pleasure booking through Gaynor and I would recommend her services without hesitation.

After meeting Gaynor personally I was very impressed and warmed to her immediately. I then called her for advice as my husband and I were wanting to go to Thailand for the 1st time but were unsure on who to fly with and where to stay. I had lots of questions I had to ask Gaynor and she was always very quick to respond to me which put my mind at ease that I would be sure to have a fabulous holiday. I have already passed Gaynor's details to my work colleagues and again they are really impressed with her help. p.

I can't thank Gaynor enough for her patience, professionalism and perseverance in finding us the perfect family holiday. I'm extremely likely to recommend her - in fact I already have!

Gaynor provided a great service. Not only did she give great hotel and flight options but even got restaurant and activity recommendations from her colleagues in South Africa. I was so happy with the service that I have already recommended Gaynor to my colleagues, friends and family.

Gaynor was an absolute pleasure - nothing was too much trouble and she found our perfect dream family holiday to Florida. Gaynor responded to emails promptly (sometimes even late at night when I'd remembered something I'd forgotten to ask her) and she was determined that when we booked that everything was spot on for us. We wouldn't hesitate to use Gaynor in the future and would certainly recommend her - her professionalism, friendliness, patience and determination to get it right was second to none! Thank you Gaynor!

It was the most helpful booking I've ever had.

Having used several travel companies in the past this has been the best - very personal, very friendly and very professional. Would gladly recommend to others.

We were very impressed with the excellent and professional service we received. Nothing was too much trouble and we have already recommended Gaynor to many of our family and friends.

Great service, nothing too much trouble and Gaynor found us the perfect holiday.