Gemma Favager

We have had the perfect holiday, Gemma found us an amazing hotel in a beautiful town. We appreciate the time she took to find out what we wanted and certainly delivered a wonderful holiday

Gemma was very good in everything she did, kept us well informed and checked up on us regularly on the run up to the holiday. We had nothing to do except turn up at the airport.

At last I’m sitting down to write about our fabulous break in Lucca. Everything from start to finish went smoothly, which feels amazing given how unpredictable summer travel can be. Everyone who helped us was wonderful, from the airline staff with their unexpected little touches, to the friendly drivers and the hotel team at a comfortable, understated base with wonderful air conditioning. It was, without doubt, the most luxurious experience we’ve had so far, and we were really impressed with how efficiently everything was organised.

Gemma has been really helpful from the start of our enquiry for out trip to Vietnam and Cambodia. Nothing has been too much trouble, and we're looking forward to our big birthday trip!

We had an amazing weekend break thanks to our travel agent Gemma Favager. She was incredibly attentive, helpful, friendly, and always on the ball throughout the whole process. When our flights were cancelled, she acted promptly and contacted us straight away to arrange a rebooking, which took so much stress away from the situation. Her professionalism and care really made a difference, and we truly appreciated all her support. Highly recommended!

Gemma provides valuable advice and guidance and is a testament to the profession. Gemma guided us through selecting the best options for our travel arrangements and undertook administrative work, keeping us informed of any changes as we have busy schedules with work. We will be recommending Gemma to friends and family, while also looking to retain Gemma’s services for future travel arrangements. We would highly recommend Gemma to anyone.

We’ve used Gemma a few times now and my daughter now uses her. I wouldn’t book my holidays any other way now. Gemma takes the stress out of everything.

Gemma is just amazing... we went to her for a third time. We were vert vague with what we wanted and she put together the perfect package for a special joint 40th.

This is the second bespoke adventure that Gemma has booked for us and it exceeded our expectations. We had 3 nights in Las Vegas which included a helicopter ride over the Grand Canyon, then 5 nights in New York with two tours, 1. The Statue of Liberty and Ellis Island 2. Ground zero. These were all booked by Gemma on her recommendations and they certainly enhance our holiday. We had five flights booked and we only had one flight delayed by 5 hours on the Las Vegas to New York leg of our trip which meant we would not get to the New York hotel by 3.30 in the morning, we were also concerned that the flight might be cancelled which is a worry when you are so far from home. But even though Gemma was on a working holiday she had been monitoring our flights and sent a WhatsApp to see if we were OK which it was good to hear from her when we were panicking a bit. We also used the Travel Counsellors helpline who were on the ball also monitoring our flight they also contacted the New York hotel telling them we were going to be late so they were expecting us at 3.30 in the morning. This is one of the biggest benefits of using Travel Counsellors you always have a contact 24hours a day if something changes and you just need someone to help you. Both hotels were good The Luxor in Las Vegas and the Edison in New York which is 50 yards from Times Square. Plenty of eating establishments around both hotels to suits all budgets, just go slightly away from the hotspots to find some hidden gems. The helicopter ride isn’t for the faint hearted but it was the highlight of our holiday great views over the Nevada desert, Hoover Dam and the Grand Canyon. One thing I would certainly recommend to anyone travelling abroad is to get a eSIM for your phone it proved invaluable on our trip and we got 5g in the middle of the Nevada desert, I don’t get that at home. I also recommend Gemma Favager from Travel Counsellors who is always there when you need her and her backup team.

Gemma is just amazing... we went to her for a third time. We were very vague with what we wanted and she put together the perfect package for a special joint 40th.

Gemma is very helpful. I can ring her any time and as I am over 80 I need as much help as I can get. I would use her again.

Gemma is just lovely she is reassuring and take off the pressure of finding the perfect holiday to suit your needs. I will be recommending and using her services again x

Gemma you smashed it again ⭐️⭐️⭐️⭐️⭐️ Fantastic cruise yet again everything went smoothly. We enjoyed every minute from the coach to check in . Food was great, service great, balcony cabin fab. Once again you smashed it Gemma you were there for us every step of the way . Any question sorted very quickly . You take away any worries I had x

We have booked several trips with Gemma and we have complete confidence in her. Every detail of our holiday is taken care of and we do not hesitate in recommending her to friends and family

Lots of advice regarding booking my first Disney holiday. Very knowledgeable.

We would recommend Gemma 100%. She listened to our brief and gave us an itinerary that ticked all our boxes.

Gemma was amazing, clear and concise with her questions and nailed the ask immediately. Will definitely recommend Gemma to others and obviously use her services again!

Gemma’s service yet again for FIRST class. She has the patience of a Saint. Her no rush approach to allow us to again find the right trip at the right price is priceless. We have recommended her yet again to anyone that will listen.

Always goes above and beyond. Gemma never disappoints when selecting holidays to choose from and is always on point with the criteria. No need to look elsewhere

Just wanted to say a huge thank you to you Gemma Favager for arranging our holiday that we have dreamed of for many years! It was truly amazing from start to finish. Arranging a back to back Caribbean cruise with the same cabin for both cruises, flights, transfers and an overnight stay in Miami before embarking we really do appreciate everything you did for us. We felt like true VIPs when our airport and cruise transportation arrived fully suited with car seat for the youngest and little sweets on our seats! We book all our cruises through you and will continue to do so as you are amazing at what you do! Thank you again xx

Gemma was fantastic yet again! Found us a wonderful holiday that is in budget and met our very specific brief!! Meeting the needs of a group with ages between 9 and 70 isn’t easy and she also took into account mine and my son’s neurodiverse needs.

I would not hesitate in recommending Gemma, she takes the stress out of planning holidays and travel.

Absolutely fantastic service from Gemma! Always gets back to you when she can! Great value too!

This is our 3rd holiday we have booked with Gemma and she's made the whole process so easy from start to finish. I also appreciate the phone call when we have returned to check all was ok and our text while away to check as well.

Gemma always finds the best price and hotel knowing just what we need.

Never thought I’d use a service like this but ow I run a small business there doesn’t seem to be the time to plan holidays / trips. Gemma has provided a great service every time we’ve used her skills and found some amazing trips. Recommended her to my friends already

After a trip to India arranged by Gemma, I was so impressed with the level of service that I immediately arranged another ‘bucket list’ trip to Sumatra and Bali on my return.

I would have no hesitation in recommending Gemma to others (and, in fact, have done so on many occasions). All the various breaks we have taken through Gemma have been absolutely top-class. Nothing is too much trouble for Gemma and the service she provides is second-to-none

I have used Gemma a number of times, the service is second to none. Above and beyond, really feel like you’re being taken care of from start to finish.

Gemma always gives first class service, she always replies with queries and quotations quickly. I sometimes think that she is also a mind reader because the holidays she comes up with is exactly what we require at a good price.