I have been lucky enough to work in the travel industry for 30 years, I love my role as a Travel Counsellor, being a part of this amazing company allows me the opportunity to truly look after my customers on an individual basis, I get to know all my customers on a personal level and I have made many friends because of the care and support I give.
My commitment is to you, the customer, and I hope the value and importance of a Travel Counsellor will appeal to you as I will offer the highest level of customer service regardless of your travel plans. I am able to arrange any travel plans you require. I look forward to your call to get to know all about you, and your future travel plans, bucket lists and any special occasions trips you may aspire to!
Life is all about dreams and experiences!
Thank you for taking the time to read my web page.
Best Wishes
Joanne xxx
My customer stories
Sent by Nicky Triggs
Rayleigh 14/09/2020
I have to say the service Joanne provided for our recent trip to Corfu was second to none. It was so relaxing knowing that everything from the reservation (which had to be changed from Majorca) which Jo took control of, the check in and of course the Covid tracker form that she sat up until midnight to complete for us. I will certainly be booking my future holidays with Joanne knowing everything is taken care of and totally hassle free.
Thanks a million Jo
Sent by Vicky Parsley
Brighton 19/01/2020
This website is extremely good & she has an insight to what people want to see & go to for their holidays always amazing places . Joanne is very helpful & organised .She works hard & works around your needs . If she says she will phone you back she will . She will always look for the best deal & give you options to choose from. It’s always a pleasure to talk to her on the phone & she is not pushy like some other travel agents . I would certainly recommend her to my friends & family .
Sent by Maureen Lennard-Brown
Hadleigh 05/09/2019
You can rely on Joanne to always arrange the holiday that is perfect for you.
She is always available to answer any questions and is very reliable.
Sent by Dawn O'Connor
Southend on Sea 05/09/2019
I first got in touch With Joanne after a friend had booked a cruise, we wanted to join our friends on that cruise, I explained to Joanne how afraid I was and she completely put me at ease, I then went on to book another 8 people on that cruise with Joanne.
we now have another family holiday booked through this same hardworking lady, I cannot express how much I change my mind, add this, add that, take away this, take away that, what ifs and countless other dramas that seem to follow me when booking a holiday ;), but I cannot recommend this lady highly enough, everything seems to so hassle free and no problem is ever too small or to big to resolve, very professional throughout, and even though we've never actually met, I feel I've known her for years. I cannot see me using any other person or company to book future holidays with
I would say Joanne is well worth a chat too to discuss any holiday quotes/needs you have
happy holidays people
Sent by Mary Brindley
Chelmsford 02/09/2019
Well, Joanne, what can I say? You have exceeded yourself once again finding us these wonderful apartments in Skiathos. Theodora appts are beautifully clean and well stocked with an excellent shower rarely found in Greece. They are close to great tavernas and a beautiful beach. Every time we tell you the type of things we are looking for you always find something that exactly matches our wishes. Well done. I have no hesitation in recommending you and have done so on many occasions. Looking forward to our next holiday you have found for us. Mary and Roy
Sent by Adriana Dinneen
Macroom 02/09/2019
Joanne was so patient with my back and forth, changing dates etc. Nothing was too much trouble. I feel safe booking my trip with her.
Sent by Dorothy Bransbury
Hockley 02/09/2019
Joanne is very helpful, nothing is no trouble. Would recommend her to anyone who needs help choosing a holiday.
Sent by Clegg Bamber
Swindon 02/09/2019
Joanne has been brilliant right from the outset of enquiring about a potential trip.
I have been changing my mind and asking for several different quotes to include this but not that and nothing I have requested has been too much trouble for Joanne to work with.
I would highly recommend speaking to Joanne about your next holiday! As previously said, no ask is ever too much for her and she ensures that every quote is inclusive of everything you're wanting as part of your holiday!
All of my requests have been very timely too, with Joanne ensuring I get the best holiday I can for what I'm looking for!
I won't be hesitating to use Joanne again for my next trip!
Sent by Darren Rowe
Cornwall 06/06/2017
We have just returned from our "mIni-moon" in New York. Joanne helped to ensure that this was a fantastic break for us. The hotel was fantastic and in a great location, the transfers worked perfectly and Joanne kept us informed with regards to the issues that BA were having and kept us reassured. We have booked through Joanne before and will definatley do so again. Fantastic all round!
Sent by Maria Oubridge
Leigh on Sea 23/05/2017
What an amazing time!!! I spoke to Joanne earlier this year wanting to take my partner to Dublin for the weekend, Joanne took all the hassle out of booking a holiday, I was given different choice of hotels, flight time, once I had chosen hotel, Joanne did the rest, apart from required information and payment all we needed to do was turn up at the airport, I loved the fact that Joanne gave the personnel touch, once booked I was emailed all the information, a week before we flew I met with Joanne she gave us our tickets, hotel documents, with the pack Joanne had given even more care to detail, we had travel tags already pre written, guide book, and also with in it was a holiday pack of the correct size containers for hand luggage, I was given advice on travel for once we where there, Joanne checked us in for both journeys...not only was all this done but before our leaving date Joanne dropped a bus timetable round for once we had arrived in Dublin.So professional.
The temple bar hotel was amazing so professional and the room was lovely as was the food,made the trip even more perfect, and also that the fact that Joanne had rung the hotel to arrange that the room if possible could be turn around as quickly as possible as we flew in so early, and it was..Look forward to having Joanne book our next trip...Thank you.
Sent by Kathy Smith
Newquay 05/01/2017
Joanne you're lovely and helpful
Sent by Michelle Groves
southend 02/08/2016
I have used Joanne Mapperley who works for travel Counsellors for a few years now and would not use anyone else. she always goes out her way to get you exactly what you need and is always there on hand if you have any queries or even if you are on your holiday and your not sure of anything she will always be at the other end of the phone. she is such a warm and bubbley person. I would highly recommend Joanne. she will cover everything you need. all you have to do is pay :-)
Sent by Anthony Cousins
St Austell 19/07/2016
Every time I have asked Jo to find me a nice holiday she never failed. On top of this she also managed to get a better deal than on-line agencies or brochures. Always those little extras like a last minute upgrade or, when cruising, on board spend. You are also totally reassured that no matter what happens, Jo is always at the end of the phone 24/7. We haven't booked with anyone else for over 2 years now. On top of all this we are blessed with Jo's wonderful personality and fun-loving manner. Before every holiday we have had a "bon voyage" card through the post and a "welcome home" card upon our return. Wonderful service from a wonderful lady.
Sent by Mary Brindley
Chelmsford 23/02/2016
We feel that Joanne goes above and beyond in her desire to help you find the holiday you really want. Nothing is too much trouble for her. I would have no hesitation in recommending her to others and have recently sent her details to friends.
Sent by Debra Anderson-Jones
Newquay Cornwall 23/02/2016
I have found Joanne to be very friendly and helpful.
Sent by Lee Law
Southend on sea Essex 23/02/2016
Jo is very helpful, managed to get me the best deal for a very nice holiday, would be more than happy to keep using Jo in the future.
Sent by Ben Harringley
Benfleet 12/11/2014
Can't speak highly enough of Jo. Fantastic service, great range of options and a fantastic knowledge of various packages and deals which really help you when deciding what to do. She is a pleasure to deal with and I have no concerns at all when I refer her to every single friend and colleague who are thinking about booking a holiday. Jo has put up with my silly questions, pain in the neck date changes and general indecisiveness superbly and really helped me build the trip I want to take and for that I thank her again. Every holiday and trip I have booked and will ever book will go through Jo because she is a true professional and one is a real credit to the company and herself. Thanks again Jo!!!
Sent by Joanna Brindley
Wickford, Essex 07/08/2014
Hi Joanne, I just wanted to say a huge thank you to you for everything you did and organised. The holiday was fantastic, venue superb. Both staff and hotel were excellent. The location was great and our room was amazing, views across the pool and the sea -wow. Jake had a fab time and has met and made lots of new friends both here and abroad that he will keep in touch with. The staff were so helpful on the final day, thanks to you, and supplied me with an extension lead and a bottle of their own produced extra virgin olive oil as a gift. I highly recommend this if you are looking to relax and chill out. Was nervous about travelling on my own, as you know. But with your organisation and my document packet, it really couldn't have been easier. Thanks again and will be using you time and again in the future. So will my Mum too. Lots of love.
Sent by Joanna Brindley
Wickford 14/07/2014
Brilliant service. This is my third time both indirectly and directly using Joanne's services. Am so pleased have recommended her to family and friends. She is very easy to use, just tell her all your requirements, likes and dislikes and she does the rest. Completely stress free, saves hours of trawling the net and comparing, plus Joanne makes it extra special for you and endeavours to give it that personal touch. From sorting the parking, transfers, little touches to rooms if special occasions, everything. Am already looking to book my next venture with Joanne.
Sent by johanna jones
ayr 13/07/2014
Jo helped us to find a cheap but comfortable hotel for our family of four on the outskirts of Venice and an affordable flight home. We found her to be very efficient and helpful and she found exactly what we needed. Her service was quick and very professional. I would certainly use her services again and would thoroughly recommend her to others to help you find your holiday needs! Thanks Jo!
Sent by Laura Harringley
Hadleigh 25/04/2013
After initially worrying about doing things independently, my husband and I were so pleased that we did. It was straight forward, better value, great advice and a fantastic personal service. We didn't feel like merely another customer so customer service didn't quite feel right as a description! Will definitely be recommending to others and hopefully booking through Joanne again!
Thanks again Jo!
Sent by Linda Parry
Rochford 13/04/2013
I was more than satisfied with the service I received from Joanne. I have booked a few holidays with her now and each one has lived up to my expectations. Joanne is very helpful and professional. I would not hesitate to recommend her services to my friends and family and look forward to the next holiday which I will most certainly book with her.
Sent by Kay Roche
Leigh-on-sea 17/02/2013
I can highly recommend the professional and personal services of Joanne Mapperly. When we booked our holiday with her last year, she went the extra mile to ensure that we booked the ideal hotel and location for us. When I decided to go to the airport a day late for this holiday and phoned her at 4.30am in tears at my mistake, she sorted me out. She booked new flights, new transport, and let the hotel know of my error, nothing was too much trouble. I would not hesitate to use her services again and have recommended family and friends to do so too.
Sent by maureen lennard-brown
hadleigh, essex 15/02/2013
All the arrangements made by Joanne are very reliable and according to our wishes. She makes very good suggestions and knows what she is talking about.
We like a tour being made just to suit us and that is what she does. We hope to make use of her expertise time and time again.
Based in
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My Blog
I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.
In half term in October 2017 we sailed from Southampton to Holland on Royal Caribbean's Independence of the Seas!
Through Royal Caribbean we arranged a trip to the magical theme park "Efteling" where we spent a fabulous day seeing the attractions and going on the rides.
The park itself is based on fantasy and storytelling from traditional fairy tales such as Pinocchio, Red Riding Hood, Tom T
After arriving a Marrakesh Airport I was pleasantly surprised by how modern the Airport was, the staff were very helpful and welcomed us to Morocco.
The Journey to the City was quick and easy and only took 20 minutes!
We stayed at the 5 star modern Movenpick Mansour Eddhabi, which was stunning with a very relaxed atmosphere, luxurious bedrooms and a beautiful pool area.
The Medina and the
Our once in a lifetime trip to Lapland started with a very early flight from our local airport, even at the airport when we checked in everyone was in great Xmas spirits with plenty of Xmas decorations and lots of people dressed up!
On board our flight we had a nice hot breakfast and everyone was really looking forward to our Santa adventure!
When we arrived the scenery was breath-taking! Everyw
My experience of the "Big Apple" over Christmas was amazing!
After staying overnight at Gatwick we took the early flight out and landed with plenty of time to arrive at our fantastic hotel on Time Square!
In our opinion well worth the extra cost to have a room overlooking all the hustle and bustle of Time Square all complete with neon flashing lights to add that bit more excitement!
The f
On the 27th May 2015, I fulfilled my life’s dream to take my 3 children to Disney World Florida!
We travelled with Virgin Atlantic, which was a brilliant service, plenty of inflight entertainment and treats for the kids!. As my Son and my partner are both very tall I was able to pre book extra leg room seats whilst me and the girls sat together next to them in the middle row, which worked out re
Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:
