Based in Rayleigh

Joanne Hickey

Available for new enquiries

It's Nice To Meet You

Hello! My name is Joanne

I have been lucky enough to work in the travel industry for 30 years, I love my role as a Travel Counsellor, being a part of this amazing company allows me the opportunity to truly look after my customers on an individual basis, I get to know all my customers on a personal level and I have made many friends because of the care and support I give.

My commitment is to you, the customer, and I hope the value and importance of a Travel Counsellor will appeal to you as I will offer the highest level of customer service regardless of your travel plans. I am able to arrange any travel plans you require. I look forward to your call to get to know all about you, and your future travel plans, bucket lists and any special occasions trips you may aspire to!

Life is all about dreams and experiences!

Thank you for taking the time to read my web page.

Best Wishes

Joanne xxx


Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Our trip to Efteling Theme Park

28 March 2018

In half term in October 2017 we sailed from Southampton to Holland on Royal Caribbean's Independence of the Seas! Through Royal Caribbean we arranged a trip to the magical theme park "Efteling" where we spent a fabulous day seeing the attractions and going on the rides. The park itself is based on fantasy and storytelling from traditional fairy tales such as Pinocchio, Red Riding Hood, Tom Thumb and Hansel and Gretel. There is an enchanted fairy tale forest which would be a perfect area for young children to run around and explore. As my children are older they really enjoyed all the roller-coasters and especially the water rapids, which we all went on numerous amounts of times! At the end of an amazing day the park puts on a show fantastic over the lake, with huge fountains of water all lit up and timed to dramatic music, which the children really enjoyed before making our way back to the ship This park is definitely worth a visit and a great alternative to Disney!


07 April 2017

After arriving a Marrakesh Airport I was pleasantly surprised by how modern the Airport was, the staff were very helpful and welcomed us to Morocco. The Journey to the City was quick and easy and only took 20 minutes! We stayed at the 5 star modern Movenpick Mansour Eddhabi, which was stunning with a very relaxed atmosphere, luxurious bedrooms and a beautiful pool area. The Medina and the Square was a short taxi ride away but there is still plenty of modern shops, restaurants and bars at the nearby Menara Mall, which is only 10 to 15 minute walk away from the hotel. On our Visit to the Medina we had a guide to show us around the different Souks, (which I would highly recommend for your first visit), the roads are very narrow and I would only describe the area as a maze! With a lot of activity and motorbikes driving around, you can easily get lost! Local guides can easily be pre arranged with your holiday reservation or with the hotel you are staying at and well worth the money! After a day exploring the Souks the highlight for me was having a drink on the terrace at the Salama Lounge & Bar, which also serves food. The terrace has amazing views over the square and a great place to relax and people watch taking all the sights and smells of the City! Our next destination was a trip up to the famous Atlas Mountains to visit a very special luxury resort that had magnificent views of the snow capped Atlas Mountains, called the L'Amandier Hotel. This hotel I can only describe as a perfect balance of a luxury contemporary design hotel, also offering private villas with their own splash pools amongst the tranquillity and back to nature location. This gives you the best of both worlds! The facilities of a 5 star luxury hotel with the opportunity of a get away from it all holiday, even the lights are kept to a minimum, giving guests the opportunity to enjoy the night time sky and amazing views of the stars! Our trip continued towards the Atlantic coast and the drive to the famous surfing resort of Essaouira, which is approximately 3 hours away from Marrakesh, but well worth the trip! We cut the journey time by stopping en route to visit a Argan Oil Co-operative which was a fantastic opportunity for anyone that uses this famous oil and stock up! The workers were really friendly and helpful showing us how the oil was produced and how they use every part of the kernels in their production including the shells to use for feeding animals. I really enjoyed trying all their products and of course making the most of this shopping opportunity! When we arrived at the seaside resort of Essaouira the huge beach was absolutely stunning, there were a lot of surfers including kite surfers, which seemed to be very popular. The Beach stretched along the whole of the resort toward the Medina, where you were able to visit and explore in a much laid-back atmosphere, very different to the Souks in Marrakesh, and felt like a typical seaside town back home, but with much better weather! It was without a doubt well worth the transfer and would love to return for a longer stay! My overall experience of Morocco completely exceeded all expectations, it was a fantastic opportunity to experience old and new, where you have camels, horse and carts, happily going about their business in amongst the modern and luxurious cars and SUVs, all the hotels I visited were fabulous and top class which certainly had something for everyone, and would suit every taste and budget. The people were extremely friendly, welcoming and accommodating. Such a fantastic holiday for any type of traveller and I can't believe that such a beautiful and fascinating country as this is only a 3 hour flight away from us. I would love to return again in the future!

Our Magical family Xmas in Lapland!

22 September 2016

Our once in a lifetime trip to Lapland started with a very early flight from our local airport, even at the airport when we checked in everyone was in great Xmas spirits with plenty of Xmas decorations and lots of people dressed up! On board our flight we had a nice hot breakfast and everyone was really looking forward to our Santa adventure! When we arrived the scenery was breath-taking! Everywhere was covered in beautiful snow just like the pictures, all the trees and the rooftops were completely covered in snow. We were escorted through the airport and out to our transfer buses which took us to Santa's Village. On our journey the views were amazing and as Lapland has limited hours of sunshine a day, we fully made the most of taking in everything we saw. As soon as we arrived there was plenty of hot food waiting for us at the village, before being taken to get changed into our thermal suits and snow boots, which they provided for us all. Santa's Villa was totally magical, there was everything there we could wish for. Log cabins, fire pits where you could get warm, snow covered statues and huge chairs (which the kids loved sitting on!) It was all lit up with fairy lights. As the sun was starting to set around 1pm this made the village come to life and even more magical! At the snow filled village we had fun making snow angels with the children, which turned into snowball fights. We also made snowmen and had a ride on the reindeer sleigh. We used the sledges up and down the hills and really enjoyed our time together as a family. Then the best part - the hunt to find Santa's House! We were taken by snowmobile into the forest where Santa's log cabin is hidden, as soon as we arrived Santa's elf greeted us and were taken inside and introduced to Santa himself! Inside Santa's house was really magical with a log fire burning, lots of presents and letters which made it feel really cosy. He talked to us all about our journey and where we came from and the most important part, what would the children like for Xmas! He also gave them a special gift to thank them for visiting him at his house. The children were totally overwhelmed and it was a very emotional moment, which I will always cherish. As we made our way back to the village we stopped at the edge of a frozen lake which was where you were able to have a drive of the snowmobiles (as long as you held a driving licence). You were able to drive out to the other side of the lake in a group which was a great experience. This is certainly something I have never driven before and I did get the hang of it in the end, after many funny moments starting and stopping! On our way back we stopped at the Husky track, where the trainer explained to us all about the dogs and how they train them. I was really surprised to find out that the Huskies you normally think about, the big white fluffy dogs are actually Canadian Huskies and the European ones are much smaller, however it certainly didn't make them any slower! We were offered to ride on the bench sleigh they were pulling and it was so fast! This was one of the highlights of the trip. We thoroughly enjoyed zooming around on the frozen lake with the dogs which was a totally amazing experience. Back at Santa's Village we stopped at the Frozen Bar for one of their famous hot chocolates, which warmed us up and after having some snack we were ready for another play in the snow! When it was time to go home the guides took us back to the airport for our flight home and we enjoyed a hot dinner before landing late in the evening after a truly wonderful day. I really do recommend that you have this experience with your family at least once, no matter how old you and your family are, there is certainly something for every age group and it is not all about Santa. We had grown up children with us and they had just as much fun as the young ones, and getting to meet Santa was a truly magical for them! If I can help you plan your family’s trip let me know!

My Dream Family Holiday to Orlando!

24 November 2015

On the 27th May 2015, I fulfilled my life’s dream to take my 3 children to Disney World Florida! We travelled with Virgin Atlantic, which was a brilliant service, plenty of inflight entertainment and treats for the kids!. As my Son and my partner are both very tall I was able to pre book extra leg room seats whilst me and the girls sat together next to them in the middle row, which worked out really well! On arrival at Orlando International Airport, it was clear how good it was going to be that we paid extra to stay in one of the Disney World Hotels. After collecting our luggage there was the Disney Magical Express Check in area, which was so exciting for the children, we checked in with the staff who showed us to our Disney Themed transfer buses. On the way to the Disney All Stars, the driver was really excited and welcomed us all on board and there was Disney videos shown on the television screens on the coach, they also joined in with the Disney quiz, which was a great way of getting the children ready for their amazing Disney experience! When we arrived at the Disney All Stars Music resort, it was very bright and well decorated, the check in area was fun with welcoming staff with balloons and they also had a cinema area, playing Disney Channel programmes for the children whilst we checked in. Our Personalised Disney Magic Bands, were waiting for us, which we pre ordered before leaving home, this was a fantastic way of keeping your room key, room account, Disney World passes and fast passes all in one device! Our room was brilliant! We had plenty of space for a family of 5, 2 bathrooms, a master bedroom and a large lounge with 3 sofa beds (1 double sofa and 2 single sofas), plenty of wardrobe space and a few large chests of drawers, a kitchen area with a kettle, coffee machine and a fridge. Although we had the Disney Dining package, we did treat ourselves and the children to a couple of character lunches, at Animal Kingdom and Magic Kingdom, which was well worth the money as the food was fantastic and all buffet style, so you can make the most of all the different food on offer. The hotel offer free transportation to all the Disney Resorts, from outside the hotel there was clearly marked bus stop signs to each park which included, Magic Kingdom, Epcot, Disney’s Animal Kingdom, Disney’s Hollywood studios, Blizzard Beach, Downtown Disney and Typhoon Lagoon. My personal favourite was Disney’s Animal Kingdom, the boys loved Disney’s Hollywood studio’s as they are both Star Wars fans! My girls fell in love with Magic Kingdom, they had a brilliant time meeting different characters and taking their autograph books around getting their signatures! Using our fast passes we booked to meet the Disney Characters including, Tinkerbell, Tangled, Mickey Mouse and the highlight for my Evie, Anna & Elsa! The Fireworks at Magic Kingdom are amazing and is a definite must see, especially watching Tinkerbell flying across the sky, one tip is using your fast pass pre book a viewing spot as it is very busy and can be hard to find somewhere to stand and watch at busy times of the year. We chose an over cast and rainy day to go to Blizzard Beach, which was a fantastic water park, we especially loved the lazy river and the huge beach with the wave machine. At the end of the holiday we arranged a day to Universal Studio’s as we were all keen to visit Harry Potter World, as the transfers are not available on the Disney Package the staff at the hotel were very helpful, who booked and arranged a minibus transfer which was very easy and convenient. This was definitely a must see especially for Harry Potter Fans as the whole experience was truly Magical! The children purchased interactive wands from Olivanders and loved using them to cast spells around the park, it was so clever the way they could make things move using their wands and the children were so amazed! I would recommend this once in a life time experience to any family with children over the age of 7, as my Evie struggled a bit with all the walking by the end of the week and the temperature is very high in the summer months and you especially want the children to remember their Disney Experience for the rest of their lives!!

New York at Christmas Time!

04 August 2016

My experience of the "Big Apple" over Christmas was amazing! After staying overnight at Gatwick we took the early flight out and landed with plenty of time to arrive at our fantastic hotel on Time Square! In our opinion well worth the extra cost to have a room overlooking all the hustle and bustle of Time Square all complete with neon flashing lights to add that bit more excitement! The first thing on our agenda was to drop off our things and head out straight away to start our experience, we walked around our surrounding areas and took in all the sights of Times Square and the Theatre District including Radio City Music hall and the huge array of shops including the huge Toys R Us store in Times Square, where they had numerous amounts of different characters walking about meeting children before Christmas day all adding to the magic! After a good meal and a good night sleep we headed out early the next day to travel by subway to Battery Park to catch the ferry to Liberty Island to visit the statue of Liberty, despite the heavy rain and low cloud we were still able to see the skyline of New York in the distance from the Ferry and had the opportunity to visit this iconic statue which in my opinion is a must! From battery park, we were able to walk to the 9/11 memorial, which was not far at all and we saw the memorial fountains and visited the exhibition centre. The surprise for me on Christmas eve in Times Square was just like New Year's eve they do a countdown to Christmas day which was great to be involved in and added to the atmosphere! On Christmas day we decided to head up to Central Park for a wonderful horse and carriage ride around the park which was totally magical. We walked from Central Park down 5th avenue to the Rockefeller Centre, where the iconic ice skating rink is under the huge Christmas tree, which was absolutely amazing and plenty of couples were taking advantage of this very romantic opportunity to do proposals which was also lovely to watch! As all the shops were closed Christmas day on Boxing day we headed back to 5th avenue to go into Tiffany's and the famous Schwarz Toy store where the Big Piano is featured on the Film "BIG", we also visited Macys and saw the beautiful Grand Central Station and the Chrysler Building. This trip was an amazing experience and totally unforgettable especially in such a magical time of year highly recommended!

My customer stories

Sent by Nicky Triggs

I have to say the service Joanne provided for our recent trip to Corfu was second to none. It was so relaxing knowing that everything from the reservation (which had to be changed from Majorca) which Jo took control of, the check in and of course the Covid tracker form that she sat up until midnight to complete for us. I will certainly be booking my future holidays with Joanne knowing everything is taken care of and totally hassle free. Thanks a million Jo

Sent by Vicky Parsley

This website is extremely good & she has an insight to what people want to see & go to for their holidays always amazing places . Joanne is very helpful & organised .She works hard & works around your needs . If she says she will phone you back she will . She will always look for the best deal & give you options to choose from. It’s always a pleasure to talk to her on the phone & she is not pushy like some other travel agents . I would certainly recommend her to my friends & family .

Sent by Maureen Lennard-Brown

You can rely on Joanne to always arrange the holiday that is perfect for you. She is always available to answer any questions and is very reliable.

Sent by Dawn O'Connor

I first got in touch With Joanne after a friend had booked a cruise, we wanted to join our friends on that cruise, I explained to Joanne how afraid I was and she completely put me at ease, I then went on to book another 8 people on that cruise with Joanne. we now have another family holiday booked through this same hardworking lady, I cannot express how much I change my mind, add this, add that, take away this, take away that, what ifs and countless other dramas that seem to follow me when booking a holiday ;), but I cannot recommend this lady highly enough, everything seems to so hassle free and no problem is ever too small or to big to resolve, very professional throughout, and even though we've never actually met, I feel I've known her for years. I cannot see me using any other person or company to book future holidays with I would say Joanne is well worth a chat too to discuss any holiday quotes/needs you have happy holidays people

Sent by Mary Brindley

Well, Joanne, what can I say? You have exceeded yourself once again finding us these wonderful apartments in Skiathos. Theodora appts are beautifully clean and well stocked with an excellent shower rarely found in Greece. They are close to great tavernas and a beautiful beach. Every time we tell you the type of things we are looking for you always find something that exactly matches our wishes. Well done. I have no hesitation in recommending you and have done so on many occasions. Looking forward to our next holiday you have found for us. Mary and Roy

Sent by Adriana Dinneen

Joanne was so patient with my back and forth, changing dates etc. Nothing was too much trouble. I feel safe booking my trip with her.

Sent by Dorothy Bransbury

Joanne is very helpful, nothing is no trouble. Would recommend her to anyone who needs help choosing a holiday.

Sent by Clegg Bamber

Joanne has been brilliant right from the outset of enquiring about a potential trip. I have been changing my mind and asking for several different quotes to include this but not that and nothing I have requested has been too much trouble for Joanne to work with. I would highly recommend speaking to Joanne about your next holiday! As previously said, no ask is ever too much for her and she ensures that every quote is inclusive of everything you're wanting as part of your holiday! All of my requests have been very timely too, with Joanne ensuring I get the best holiday I can for what I'm looking for! I won't be hesitating to use Joanne again for my next trip!

Sent by Darren Rowe

We have just returned from our "mIni-moon" in New York. Joanne helped to ensure that this was a fantastic break for us. The hotel was fantastic and in a great location, the transfers worked perfectly and Joanne kept us informed with regards to the issues that BA were having and kept us reassured. We have booked through Joanne before and will definatley do so again. Fantastic all round!

Sent by Maria Oubridge

What an amazing time!!! I spoke to Joanne earlier this year wanting to take my partner to Dublin for the weekend, Joanne took all the hassle out of booking a holiday, I was given different choice of hotels, flight time, once I had chosen hotel, Joanne did the rest, apart from required information and payment all we needed to do was turn up at the airport, I loved the fact that Joanne gave the personnel touch, once booked I was emailed all the information, a week before we flew I met with Joanne she gave us our tickets, hotel documents, with the pack Joanne had given even more care to detail, we had travel tags already pre written, guide book, and also with in it was a holiday pack of the correct size containers for hand luggage, I was given advice on travel for once we where there, Joanne checked us in for both journeys...not only was all this done but before our leaving date Joanne dropped a bus timetable round for once we had arrived in Dublin.So professional. The temple bar hotel was amazing so professional and the room was lovely as was the food,made the trip even more perfect, and also that the fact that Joanne had rung the hotel to arrange that the room if possible could be turn around as quickly as possible as we flew in so early, and it was..Look forward to having Joanne book our next trip...Thank you.

Sent by Kathy Smith

Joanne you're lovely and helpful

Sent by Michelle Groves

I have used Joanne Mapperley who works for travel Counsellors for a few years now and would not use anyone else. she always goes out her way to get you exactly what you need and is always there on hand if you have any queries or even if you are on your holiday and your not sure of anything she will always be at the other end of the phone. she is such a warm and bubbley person. I would highly recommend Joanne. she will cover everything you need. all you have to do is pay :-)

Sent by Anthony Cousins

Every time I have asked Jo to find me a nice holiday she never failed. On top of this she also managed to get a better deal than on-line agencies or brochures. Always those little extras like a last minute upgrade or, when cruising, on board spend. You are also totally reassured that no matter what happens, Jo is always at the end of the phone 24/7. We haven't booked with anyone else for over 2 years now. On top of all this we are blessed with Jo's wonderful personality and fun-loving manner. Before every holiday we have had a "bon voyage" card through the post and a "welcome home" card upon our return. Wonderful service from a wonderful lady.

Sent by Mary Brindley

We feel that Joanne goes above and beyond in her desire to help you find the holiday you really want. Nothing is too much trouble for her. I would have no hesitation in recommending her to others and have recently sent her details to friends.

Sent by Debra Anderson-Jones

I have found Joanne to be very friendly and helpful.

Sent by Lee Law

Jo is very helpful, managed to get me the best deal for a very nice holiday, would be more than happy to keep using Jo in the future.

Sent by Ben Harringley

Can't speak highly enough of Jo. Fantastic service, great range of options and a fantastic knowledge of various packages and deals which really help you when deciding what to do. She is a pleasure to deal with and I have no concerns at all when I refer her to every single friend and colleague who are thinking about booking a holiday. Jo has put up with my silly questions, pain in the neck date changes and general indecisiveness superbly and really helped me build the trip I want to take and for that I thank her again. Every holiday and trip I have booked and will ever book will go through Jo because she is a true professional and one is a real credit to the company and herself. Thanks again Jo!!!

Sent by Joanna Brindley

Hi Joanne, I just wanted to say a huge thank you to you for everything you did and organised. The holiday was fantastic, venue superb. Both staff and hotel were excellent. The location was great and our room was amazing, views across the pool and the sea -wow. Jake had a fab time and has met and made lots of new friends both here and abroad that he will keep in touch with. The staff were so helpful on the final day, thanks to you, and supplied me with an extension lead and a bottle of their own produced extra virgin olive oil as a gift. I highly recommend this if you are looking to relax and chill out. Was nervous about travelling on my own, as you know. But with your organisation and my document packet, it really couldn't have been easier. Thanks again and will be using you time and again in the future. So will my Mum too. Lots of love.

Sent by Joanna Brindley

Brilliant service. This is my third time both indirectly and directly using Joanne's services. Am so pleased have recommended her to family and friends. She is very easy to use, just tell her all your requirements, likes and dislikes and she does the rest. Completely stress free, saves hours of trawling the net and comparing, plus Joanne makes it extra special for you and endeavours to give it that personal touch. From sorting the parking, transfers, little touches to rooms if special occasions, everything. Am already looking to book my next venture with Joanne.

Sent by johanna jones

Jo helped us to find a cheap but comfortable hotel for our family of four on the outskirts of Venice and an affordable flight home. We found her to be very efficient and helpful and she found exactly what we needed. Her service was quick and very professional. I would certainly use her services again and would thoroughly recommend her to others to help you find your holiday needs! Thanks Jo!

Sent by Laura Harringley

After initially worrying about doing things independently, my husband and I were so pleased that we did. It was straight forward, better value, great advice and a fantastic personal service. We didn't feel like merely another customer so customer service didn't quite feel right as a description! Will definitely be recommending to others and hopefully booking through Joanne again! Thanks again Jo!

Sent by Linda Parry

I was more than satisfied with the service I received from Joanne. I have booked a few holidays with her now and each one has lived up to my expectations. Joanne is very helpful and professional. I would not hesitate to recommend her services to my friends and family and look forward to the next holiday which I will most certainly book with her.

Sent by Kay Roche

I can highly recommend the professional and personal services of Joanne Mapperly. When we booked our holiday with her last year, she went the extra mile to ensure that we booked the ideal hotel and location for us. When I decided to go to the airport a day late for this holiday and phoned her at 4.30am in tears at my mistake, she sorted me out. She booked new flights, new transport, and let the hotel know of my error, nothing was too much trouble. I would not hesitate to use her services again and have recommended family and friends to do so too.

Sent by maureen lennard-brown

All the arrangements made by Joanne are very reliable and according to our wishes. She makes very good suggestions and knows what she is talking about. We like a tour being made just to suit us and that is what she does. We hope to make use of her expertise time and time again.