Thea Gillingham

My expertise

South Africa
Japan
Kenya
Sri Lanka
Thailand

I'm based in

Bristol

Available for new enquiries

Looking for help with your business travel? Find out how I can help here

A travel agent for busy people who want their trips handled seamlessly...

Touring & Adventure Expert of the Year at the 2026 Travel Industry Awards
Highly Commended Homeworking Agent of the Year at the 2026 Travel Gossip South West & Wales Awards

Hi, I am Thea, your personal travel designer, specialising in thoughtfully curated luxury holidays with a strong focus on service, detail and responsible travel.

Originally from London, I moved to the South West for university and quickly realised it was where I wanted to put down roots. I am now based in Keynsham, perfectly placed between Bristol and Bath, and I regularly meet clients across both cities as well as working virtually with travellers throughout the UK. Whether we are chatting over coffee or planning everything via WhatsApp and video call, my aim is always the same: to make the whole process feel easy, enjoyable and completely tailored to you.

My career did not begin in travel. I graduated as a neuroscientist and started out in a laboratory, but soon realised my real passion lay in people, stories and experiences rather than statistics and samples. In 2013 I swapped brains for boarding passes, and spent several years in high street agencies and specialist tour operators. Those years taught me exactly what great service looks like and where the traditional model can fall short when you want truly personalised care.

In 2019 I launched my own business with Travel Counsellors so I could design travel in the way I believe it should be done: with time, care and creativity. Since then I have been recognised across the industry for the way I look after my clients and craft their journeys. I specialise in luxury, tailor‑made itineraries: immersive journeys across Asia and Africa, ocean and river cruising, solo escapes and big bucket list adventures. I have visited over 55 countries and counting, and I bring that first‑hand knowledge into every trip I design. Whether it is a safari in Africa, touring through Europe, exploring India, relaxing in the Caribbean or island‑hopping in Greece, I can advise you on the small touches that make a big difference: the right room type, when to avoid the crowds, which experiences are truly special and which are better skipped.

Responsible tourism is a huge focus in my work. I care deeply about helping clients travel thoughtfully, supporting local communities, protecting wildlife and treading as lightly as possible, while still enjoying the comfort and indulgence you expect from a luxury holiday. I firmly believe that luxury and sustainability can sit hand in hand, and I am careful about the partners and experiences I recommend with that in mind.

What my clients value most is the level of personal service and ongoing support. As a Travel Counsellor I run my own business, so you work directly with me from start to finish. I take the time to understand how you like to travel, your non‑negotiables, your worries and what will make the trip feel special for you. Communication is on your terms: quick questions over WhatsApp, detailed itineraries by email, planning calls in the evening once the children are in bed, or a face‑to‑face meeting in Bristol or Bath if you prefer to talk things through in person.

Behind the scenes, you also benefit from protection and support: 24/7 global duty office assistance if anything unexpected happens while you are away, full ATOL protection and 100% financial security.

My role is to remove the stress, protect your time and transform your ideas into something seamless, considered and truly memorable. Whatever you are dreaming of, big or small, I would love to look after your next journey and help create memories that last long after you have unpacked your suitcase.

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Explore my guides and blogs

Responsible Travel: My Top 5 Tips for Travelling More Sustainably Without Sacrificing Luxury

Adventure Travel

Sustainability

Train Travel

Couples

Families

LGBTQ+ Friendly

Multi-Generational Travel

Solo Travellers

Responsible Travel: My Top 5 Tips for Travelling More Sustainably Without Sacrificing Luxury

Sustainable and responsible travel have become some of the biggest conversations in the travel industry and rightly so. As travellers, we all want to continue exploring the world’s most beautiful destinations, but we also have a responsibility to protect them for future generations. The good news is that travelling more responsibly does not mean giving up luxury hotels, bucket list experiences or

13 May 2026 6   min read

Exploring Egypt in Luxury: My Exodus Signature Collection Experience

Adventure Travel

Sustainability

Couples

Solo Travellers

Egypt

Active Holidays

Touring

Exploring Egypt in Luxury: My Exodus Signature Collection Experience

In April 2026, I had the opportunity to experience something genuinely special — travelling on Exodus Travels’ brand new Signature Collection, and joining the very first departure of their Spirit of the Nile journey.

05 May 2026 8   min read

Is Shamwari Game Reserve Worth It? A Luxury Safari Review in the Eastern Cape

South Africa

Adventure Travel

Honeymoons

Sustainability

Couples

Families

Safari

Is Shamwari Game Reserve Worth It? A Luxury Safari Review in the Eastern Cape

There are plenty of excellent safari reserves across South Africa, but Shamwari has long set the benchmark in the Eastern Cape. In March 2026, I spent 24 hours on the reserve. I stayed at Bayethe Tented Lodge and also visited multiple other properties across the reserve to really understand how the overall experience differs from lodge to lodge. During my time, what stood out wasn’t just the lev

16 Apr 2026 8   min read

Amakhala Game Reserve: A Safari Journey into a Conservation Success Story

South Africa

Adventure Travel

Honeymoons

Sustainability

Couples

Families

Safari

Amakhala Game Reserve: A Safari Journey into a Conservation Success Story

In March, I spent three unforgettable nights at Amakhala Game Reserve, staying across three completely different lodges and inspecting three more. From a more rustic three star stay through to a polished five star experience, it gave me a clear and well rounded insight into what a safari here can look like. This was actually my third trip to South Africa, but my first time exploring the Eastern

05 Apr 2026 8   min read

Why KZN Might Be South Africa’s Best-Kept Safari Secret

Adventure Travel

Private Tours

Honeymoons

Couples

Safari

Why KZN Might Be South Africa’s Best-Kept Safari Secret

When people think of a safari in South Africa, their minds usually jump straight to Kruger or perhaps the Eastern Cape along the Garden Route. But after my recent trip, I can confidently say that a KwaZulu-Natal (KZN) safari is one of the most underrated safari experiences in the country. And honestly, it pleasantly surprised even me… a regular safari-goer and, I’ll admit it, a bit of a safari sn

31 Mar 2026 5   min read

Safari Packing List: 10 Essential Things to Pack for an African Safari

Safari Packing List: 10 Essential Things to Pack for an African Safari

As a travel specialist who has arranged numerous safari trips for clients over the years, one of the most common questions I get asked is what should you pack for an African safari. Packing for safari is slightly different to a typical holiday. Early morning game drives can be surprisingly chilly, the midday sun can be intense, and you will often spend several hours out in the wilderness where pop

11 Mar 2026 8   min read

Why You Should Consider a Small Group Tour

Adventure Travel

Cycling Holidays

Sustainability

Couples

Groups

LGBTQ+ Friendly

Solo Travellers

Why You Should Consider a Small Group Tour

Over the years, small group touring has become one of my favourite ways to explore the world when I’m travelling independently. From making new friends to having the stress completely taken away, there are so many benefits to this style of travel.

25 Feb 2026 5   min read

Why Tunisia Should Be on Your Radar

Why Tunisia Should Be on Your Radar

For many British travellers, Tunisia hasn’t always felt like the obvious choice. For a long time, it quietly slipped off the radar, shaped by past events and perceptions rather than by what the country actually offers today. But over the last few years, something interesting has happened. Interest in Tunisia has risen dramatically, yet prices have remained refreshingly reasonable. And after hea

13 Jan 2026 4   min read

Why Travelling in the Off-Season Might Be the Best Decision You Make

Why Travelling in the Off-Season Might Be the Best Decision You Make

Most people instinctively look at peak season when planning a holiday. Sunshine guarantees, long days, busy atmospheres and that feeling of going at the “right” time. And while peak season absolutely has its place, it’s not always the only or even the best option...

22 Dec 2025 6   min read

When Things Go Wrong: Why Being Supported Matters When You Travel

When Things Go Wrong: Why Being Supported Matters When You Travel

The very last thing you want when you’re on holiday is for things to go wrong. You plan, you save, you count down the days. A holiday is meant to be the light at the end of the tunnel, time to switch off, reset, and make memories. So when the unexpected happens, especially when you’re far from home, it can feel unsettling very quickly...

12 Dec 2025 5   min read

What my customers say

So patient and understanding with my multiple requests and changes

Ursula Pritchard

Bristol

I have already referred friends and family to Thea as she just takes the stress out of travel arrangements.

Claire Gardner

Falkirk

Always a fantastic experience booking with travel counsellors. Go above and beyond to find the perfect getaway. Tailoring your needs and budget to present back the perfect holiday.

Michelle Howell

KIDDERMINSTER

I’ve used Thea a few times now to book holidays, always a great service and makes it so much more reassuring having that personal touch. Have highly recommended her to friends

Louise Wilkinson

Bristol

Prompt, friendly & efficient service from lovely, professional people

Gillian McPhee

Bath

Have and always will recommend Thea to friends and family for holidays. Thea has booked our holidays for the last 4 years, she is so accommodating and always finds something we would like. We love that we can give an idea of what we are looking for/ think we are looking for and Thea just makes it work even when we change our minds! No holiday is too big or small and having the personal backing from someone like Thea and her team when things don’t always go according to plan (travel disruption) is extremely reassuring. Will continue to reach out to Thea and team for future holidays.

Lauren Padfield

Bristol

Thea always provides an assured service - we are never worried that we will get stuck if plans or indeed airlines, change things. Have recommended Thea widely and family members are happy to be amongst her clients now too!

Sheila Taylor

Cheshire

I already do recommend Thea to family, friends and colleagues. She's brilliant!

Sarah Price

Bristol

Thea is brilliant. This is our 3rd booking with her, and cannot recommend her enough. Answers all questions and we know we are in safe hands when making a booking

Wayne Davies

Keynsham

Thea is always exceptionally helpful and we are always grateful for her suggestions and support.

Nicholas Clackett

Keynsham

Thea, has put up with many emails from me, a cancellation (due to ill health), change of mind with destination, along with lots of questions, but was very quick to respond at all times and great recommendations. Finally booked the holiday wahoooo. Thanks so much Thea

Tamara Lindsay

Keynsham

Thea was great and tried her best to get us an itinerary with everything we wanted within our tight budget. I think the accomodation options look great and same for tours, and communication was very quick. Only reason didn't put a 10 was because when we initially got in touch we mentioned we wanted a trip as budget friendly as possible, through back and forth we managed to get the price down but it would have been nice to receive the best price the first time / know what could be downgraded if we would have wanted to reduce the price i.e the hire car.

Alice McCutcheon

Ely

Fast professional help and tailored advice. Thea gets your need and requirements and help you find locations you would not necessarily have thought of. Can highly recommend her services!

Anna Ulvefjord

Sweden

So quick at responding with really thoughtful recommendations

Katherine Grafton

Keynsham

Thea was great, found us some good choices of trips and I really appreciated that she responded and progressed our trip in the evenings and over the weekend.

Adam Palmer

Abingdon

Thea is great and always finds the perfect holiday. I couldn’t recommend her enough

Hayley Ingram

Bristol

Fabulously helpful and extremely attentive to our needs.

Jeffrey Cochrane

London

Thea has revolutionised the way I travel. I would recommend everyone use her for their travel needs!

James McPhee

Keynsham

Dealing with Thea is an absolute pleasure. This is the 3rd time I have booked a holiday through her & Travel Counsellors. The last two being to India. Not knowing what to expect or where to start Thea was so helpful & came up with a great itinerary, always on hand to answer any questions.

Geraldine Thomas

Feltham

Thea is so approachable and informative on any requests I ask. I appreciate her honest opinions and helpful guidance, also her communication is brilliant

Victoria Brain

Bristol

Have already recommended to friends

Zoe Posner

Worcester

Amazing service

Marco Spennati

London

Thea is extremely friendly and approachable with emails and queries. She’s quick to respond and has so far answered every random question we have thrown at her with the utmost professionalism

Jennifer Thomas

Feltham

Brilliant service couldn’t do enough for us !!

Lisa Hodkinson

Swindon

Great service - Always keeping in touch before and after trip. Would recommend for hassle free travel.

Milton Ramsamy

Bristol

I work in the travel industry, so I know the time and energy required to set up an itinerary, especially for destinations that I'm not familiar with. Thea was brilliant - she really connected with our family's personal preferences and quickly incorporated these into the trip. There's no doubt that we would use her services again and have already recommended her to friends.

Kimberley Phippen

Livingstone

Always recommend Thea . What Thea doesn't know about travel isn't worth knowing..

Victoria James

Keynsham

Thea always organises great holidays even when your requirements are vague. I wouldn’t book a holiday any other way now.

Hayley Ingram

Bristol

Thea is a delight! She is so helpful, friendly and efficient when planning our travels. 10/10 service! Would recommend to anyone looking to plan that holiday of a lifetime.

Daryl Hagan

London

I would like to extend my heartfelt thanks to Thea for the exceptional service she provided in organising a fantastic vacation for my husband and me. Despite being a rather demanding client, she went above and beyond to meet all of my needs, always ready to respond to my messages at any hour, be it morning, evening, or even during the weekend. Everything was flawless, from the arrangements to the documentation, which was precisely as described. The holiday was a complete success, and I will not hesitate to use this company again. Thank you from the bottom of my heart for your superb, highly professional approach to each individual client.

Marta Probala

Bristol

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Tailor-made for you

Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.

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Personalised service. Always

When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.

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Stress-free travel, and more time
for what matters most

I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.

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Support when it matters most

If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.

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0117 327 0073

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Finding your match...

Every unforgettable journey starts with the right person by your side.