Based in Southport

Louise Webster

Looking for help with your business travel? Find out how I can help here

It's Nice To Meet You

Hello and welcome to my website - I'm Louise Webster and I have worked full-time in the travel industry for over 30 years in various sectors of the Industry
I ve been running my own business for 22 years and have never looked back

I m absolutely over the moon I ve hit my Gold target at the end of April 2022 which means i m in the top 10% of the travel counsellor world ( 1900) travel counsellors world wide )
especially after the last couple of years when travel was decimate - I would like to thank all my customers for booking with me and here s to many more years!!

I have two children age 25 and 21 and a little Westie ! My daughter is now performing on the Fred Olsen ship ( Bolette) in the Theatre company - living the dream!
My Son is a qualified Chef in a Restaurant in St Helens.

I have a large client base of leisure travellers and can arrange package holidays or make the perfect holiday tailored to your individual requirements. We have exclusive rates with lots of hotels and airlines - so we do cut out the middle man!! I have a couple of small business accounts too - so if you are looking to travel with work I can help with that too.

Please remember our company motto “with us, it’s personal”, this means that our relationship doesn’t finish when you receive your tickets. If you have any questions about your holiday, flights or accommodation, you simply need to pick up the phone and I can put any worries to rest. I can organise an airport VIP experience with airport lounges, fast track security lane passes and even ship your luggage before you travel so that it’s waiting at your hotel on arrival - as I mentioned before, I am here to make your holiday a delight!


Look forward to hearing from you

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Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Videos

Memories!

4/6/2021

The events of the past year have taught us many things, including the fact that being able to spend quality time with family and friends Enjoy !

Reassurance

3/25/2021

Just to let you know a little bit about Travel counsellors

Relationship

3/25/2021

Getting to know my clients holiday needs

Iceland adventure

3/25/2021

Come and see all about Iceland

Overall service!

3/25/2021

Overall service we provide

Trusted Travel

3/25/2021

Trusted Travel

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

The Seychelles Islands - Another World

11 April 2019

What an amazing trip – Just got back from the Seychelles (in the Indian Ocean). The flight wasn’t too bad – I watched 3 films and we were there! Just 9 hours 30 mins from Heathrow with BA. We were met at the airport by our ground handlers and transferred to the Constance Ephelia. A lovely welcome with cold towels and a little cocktail. I was there in March and the weather was very hot and humid. The best time to go (as per the locals) is April and September – hot but not as humid! I was away for 7 nights and stayed on 2 islands and 3 hotels – the Constance Ephelia on Mahe and the Constance Lemuria and the paradise sun on Praslin. We stayed at the Constance Ephelia for 2 nights and whilst there we there we had a day trip to Victoria – worth a visit to see how the locals live! We also participated in zip lining through the trees at the hotel and were lucky enough to watch the sunset from the presidential villa. A ’Constance moment’. We experienced the spa – with a 45-minute massage – bliss! The hotel has lots of different room types including family villas (1,2, and 3 bedroom). The hotel has a north and a south beach which is great as you can see the different beaches and have different restaurants to choose from. Most people go on a half board basis. All the restaurants we visited offered a wide variety of food. After our stay at the Constance we got a little 16-seater plane over to Praslin – not for the faint hearted! We were transferred to the Paradise Sun hotel – I would say it’s a 4-star hotel. Only a couple of restaurants to choose from and one pool but there is a little village about 10 minutes’ walk away with a variety of restaurants. We had a site visit of the Coco de Mer hotel and Black Parrot suite (adults only), a 4-star boutique hotel and very nice! At Raffles hotel we were privileged to experience a 2-bedroom villa with private pool for the afternoon (that’s what I call a site visit!) We visited La Digue and hired push bikes to get us the nearest beach – very idyllic. La Digue is a 20-minute ferry ride from Praslin. Our next stay was at the luxurious Constance Lemuria - one of the leading hotels of the world and wow what a welcome. With a couple of large oak doors opening after the gong and being met by the staff – this is definitely a ‘Constance moment’. A great hotel for beach and golf lovers – as the beach is on one side and the golf course on the other! I stayed in a junior suite – amazing rooms and so spacious. Not as big as the Constance Ephelia but still very nice and not too stuffy! Another ‘Constance moment’ was from the 15th tee - having Sundowners there and hit a few balls too (I’m not very good though!) At the Constance Lemuria hotel there is a guy who is a conservationist - looks after the tortoises, turtles, gardens etc at the hotel. What he doesn’t know about turtles is not worth knowing – a fascinating man (Robert). All in all, I would recommend this holiday for anyone looking for relaxation, it looks just like the pictures in the brochures! I would island hop as the islands are different and offer different experiences. If you would like more information on this let me know.

Amazing Argentina

03 October 2018

Andrew and I flew with Latam airlines. We pre-booked extra leg room seats for the international flights – approx. £75 pp each way – well worth doing! We stopped in Buenos Aires for 3 nights. This is the birthplace of the Tango and we were lucky enough to watch a show one night whilst there. Goodness knows how they move their legs so quickly! We also had a visit to Ricoletta cemetery – where Eva Peron is buried and Canimito – a worthwhile visit. We flew to El Calafate in Patagonia which is situated on the southern border of Lake Argentina. We stayed in a lovely little hotel about 10 mins from the main street - we had afternoon lavender tea in the hotel and they couldn’t do enough for us – really nice! We visited Los Glaciares National Park. To see one of the natural wonders of the world, Perito Moreno Glacier, a massive glacier that’s actually composed of many other pieces of shifting ice. Then off on our journeys down to Ushuaia which is the capital of Tierra del Fuego, classed as the city at the end of the world. We managed to see some penguins here – very cute! Temperature only 10 degrees – bbrrrr it was a bit cold! If you would like to see more pictures, please visit Andrews website http://andrewhoward-photography.com/ It’s such a vast country! We took 11 flights in 13 days – taking 5 hours to get from Ushuaia up to Buenos Aries. Definitely a trip of a lifetime – absolutely loved it!

Wonders of Asia - Sri Lanka

03 October 2018

II’ve just come home from a great trip to Sri Lanka with Kuoni Holidays. We travelled with Sri Lanka Airlines in economy. The service was good with curry for both meals. Seats were OK for economy and you get a good 30kgs luggage allowance! The ground handler Boulsted Whittam Travel met us, and our guide Tikka was very knowledgeable. He was called tikipedia by the end of the trip! We transferred to Negombo which took about 40 mins to get to the Jet Wing beach hotel which is a 4-star hotel. We had lunch there with the rep and then went on to the Jet Wing sea hotel. We stayed at this hotel for 1 night. I would recommend these hotels for a pre or post tour. Both are quite central to Negombo town. The next day we travelled to Habarana – a 4-hour transfer from Negombo - the roads aren’t great over there. Plus, we had torrential rain so some of the roads were shut which made the journeys longer. This area is in the heart of Sri Lanka where you can explore the cultural triangle of Sri Lanka We stayed at the Cinnamon Lodge – a nice bungalow style accommodation. We went to see the Habarana village which is only 5 minutes from Cinnamon Lodge. Both are nice 4-star hotels. The excursion we went on was the Minneriya National Park which is an Elephant safari. About 55USD per person. It’s not advisable for back troubled clients and takes around 4 hours. The next day was to climb Sigiriya Rock - 1202 steps on four different platforms (so you can have a breather)! It took about 3 hours to get up and down the rock! Then onto Kandy the following day which took about 2 hours to get there from Sigiriya. We stayed at the Citadel Cinnamon Hotel which was very nice in a lovely location. There is a lovely pool and it has a very homely feel. Went to the Temple of the Tooth and watched a cultural dance show at Red Cross Hall. We popped in at Nuwara Eliya. A lovely town to stay in - I would stay here when I go back! The Jetwing St Andrews hotel is a lovely little hotel quite central and quaint. We then went up to the tea factory Heritance hotel - again lovely hotel but out of the way. We were supposed to pick tea at the Glenoch tea factory, but it was raining! We went through the factory to see how tea is made. Very interesting. The process takes four days and only women work at the plantation. We then went to the elephant safari. Grand Udawalawe Safari Resort (where the cricketers stay) has a jungle feel! It’s just a few minutes from the elephant transit and the elephant feeding time is very cute. Finally, we got a beach day at the lovely Anantara Peace Haven hotel in Tangalle. This is 5 stars with a lovely infinity pool, Italian restaurant and lots of choice for breakfast – they even organized a breakfast box for our 5am start on the last day, for our 4-hour journey back to the airport. At Colombo airport coming home you go through security checks 4 times, so you need to get to the airport early. We came home on the daytime flight. There is a quick turnaround at Heathrow. We got off the flight at 8pm, retrieved luggage and then headed for my drive back up north. Just a few pointers… The west coast has a nice beach but rough current. Monsoon season is May to November. The east coast is much better for swimming in the sea. You can get a flight from Colombo up to the east coast – it is quite reasonable too! The best time to travel is December to April. A great and interesting trip! I hope you enjoy the read!

Californian Road Trip

14 December 2016

TThe SkyCouch on Air New Zealand was the best invention ever! Three seats that turned into a bed in economy, oh my god this was an amazing idea! Worth every penny! The cuddle strap that allows you to sleep on a made up bed with fluffy pillows and light duvet and not have to sit up through turbulence! Car hire companies are not at the airport and require a courtesy coach which can take up to 40 minutes due to the traffic through the airport. We upgraded one of the cars and paid for a Mustang, what a dream that was! Worth every penny. Whilst in California you must rent a Mustang! Just a note about luggage – two big suitcases or three medium size cases fit in a full size car – not much room at all really! The hotels were great and hosts amazing. We were met in the Loews Hollywood that surprised me but everywhere else the hosts were fantastic and honestly couldn't do anymore. They made sure we had their contact details and that they would look after our guests if we emailed or called ahead. My favourite in Hollywood was W hotel - worth every penny. The roof top pool was awesome! Views all over Hollywood, I didn't realise how close the Walk of Fame, Chinese theatre/Kodak was! Travelling in convoy to Santa Barbara - a stunning place with a great hotel, Harbour View on the beach. We stayed a couple of nights here and we tried out the bars/restaurants/discos and more! We also hired bikes which was the highlight of those two nights - great fun! They have 30 wine tasting places - we didn’t try them all! We travelled to Santa Monica and stopped off at Paradise Cove in Malibu for a few selfies, a great celeb house-hunting opportunity. I absolutely loved Santa Monica where we stayed at the Le Meridian Delfim and wish it was longer - one night was too short! This is where the real California is and it lived up to its dreams. We did a site inspection of The Loews and it was excellent in so many ways. I have clients that stay in Shutters on the Beach and took a nosey in there and it was amazing - a great 5* hotel on the beach. The hotels here were amazing and in a great location. Also they now have a Metro that you can link up with Hollywood so you can stay here longer and have a day trip. Metro station right outside the W Hollywood hotel Santa Monica has a Ferris wheel on the pier- fantastic views all around – we also hired bikes here and rode from Santa Monica pier to muscle beach/Venice beach – but you can go as far as marina del Rey – all nice and flat! In the evening we watched the sunset from the Erwin hotel – advisable to pre book a table (just drinks). En route to Palm Springs we diverted and went to Rodeo Drive for a couple of hours (two hours free parking in Beverly Hills- who would have thought). We took in some retail therapy and the famous Cupcake ATM. If I am honest Palm Springs was a lot bigger than I expected, with great hotels/resorts and good golf facilities. Most people go here for a spa or golf few days. There are lots of lovely restaurants and shopping outlet malls. We went up the Ariel tramway – four inches of snow and -2 degrees – bit different than down in Palm Springs! It was an experience though. Los Angeles airport is very busy and I do recommend you check in at least 3-4 hours before as the security at this airport is especially keen. The trip was ridiculously awesome - California Dreamin!

Mini Cruise on the Azura

08 August 2016

I've just come back off the Azura with a few friends. It was an easy embarkation in Southampton onto the Azura. We ate in the main restaurant (Peninsula) both nights and the food was very good! I'm a rose drinker - only £3.65 per glass - not bad! Plenty of sunbeds on different decks - we were in the adults only area at the front of the ship - near the retreat( spa area) which is a bit quieter! We stayed in a Balcony Cabin which are of a decent size and quite a bit of room for your clothes too! All in all we were very impressed. There is lots to keep you entertained on the ship - from the Electric Avenue show (80's theme) by the headliners to a comedy show or the piano bar. Four of us took a taxi into Brugges - only €100 return (for a 25 minute journey). We spent three hours there (to buy chocolate) and then went back to the ship. A nice little break for a weekend and I would definitely recommend the Azura to my clients.

Vibrant Colours of India

13 October 2014

Wow - what a fascinating country! It completely took my breath away! My flight from London Heathrow to Delhi was with Virgin Atlantic and I was very fortunate to be able to experience their Premium Economy service on the flight. This is an enhanced service which includes larger seats and upgraded meals. We were fortunate enough to experience the very impressive Virgin Clubhouse at Heathrow which is reserved for Upper Class passengers and those with Flying Club Gold status. We arrived in Delhi after our 8 hour flight and were transferred to our first stop, the Lalit hotel. A lovely hotel and the taste of our first Indian meal delights! Then it was off to the railway station for our six hour journey to Amritsar (in executive class). We arrived just before midnight at our hotel - Radisson Blu Amritsar - for two nights. Amritsar means “pool of the nectar of immortality”. It is the spiritual and cultural centre of Sikh religion. This is where we visited the Golden Temple, the holiest shrine of the Sikh religion. A whole army of volunteers prepare, cook and serve the food with another army to clean up afterwards. There is a wonderful atmosphere as everyone works together. Visitors must remove their shoes and cover their head with a scarf - the guys had a chance to wear a turban! We had lunch and a hotel visit to the Holiday Inn Amritsar then travelled up to the Wagah border to witness change of guard ceremony between India and Pakistan armies. This is an amazing sight and wonderful fun attended by thousands; it’s a pageant of colour, noise and national pride as both countries military display much bravado to each other before the border is closed. Dinner that evening was at the Country Inn and Suites followed by a visit to the golden temple which looks lovely at night time. We took an early morning train back to Delhi (a six hour journey) but you can fly this route too (55 minute flight). A unique experience not to be missed is the 'cycle rickshaw', experiencing the sights and sounds of this very busy place. Then we were ready for lunch and went to the Lazeez affaire (a gourmet restaurant) which was very nice! We had a buffet lunch and it was great experiencing all the different dishes and flavours. Then it was off to our next hotel, the Radisson Blu Plaza hotel, for one night where we had dinner in the hotel’s signature restaurant - The Kebab Factory. My favourite hotel in Delhi, and the most traditional, is the beautiful Claridges where we again had a buffet lunch with lots of choices! Overnight was spent at the Radisson Blu Dwarka on the outskirts of Delhi for one night. We then drove from Delhi to Agra (approximately four hours by coach) through countryside so it was very green. We checked into our hotel Radisson Blu – Agra for one night (all the Radisson hotels offer free Wi-Fi) going via a local place to get samosas with chick peas and Jalebi (a sweet dessert). It’s great being with such knowledgeable guides! I was so excited to see the world famous Taj Mahal (meaning ‘my crown palace’). Bear in mind it is closed on Fridays. It is known as the beautiful monument of love! The beautiful Makrana marble, which is inlaid with semi-precious stones, is amazing to gaze upon up close. I kept pinching myself as couldn't believe I was there! We had a Sari lesson that night - don't we scrub up well!? We dressed up for a fabulous meal at the Oberoi Amarvilas, a gorgeous hotel where every room has a view of the Taj Mahal! The following morning we drove from Agra to Jaipur which was about six hours plus stops for sightseeing at Fatehpur Sikri - the abandoned medieval city of Akbar the Great. Today it is known as the ghost city. The journey is on a modern highway but so very different from home with cattle and goats wandering around in the carriageway, bikes riding in the wrong direction, mopeds transporting a family of four (none with helmets) and the odd camel train. We checked into our hotel, Radisson Blu Jaipur, for two nights and then visited the Trident Hotel which was similar to the Oberoi hotels but more traditional. Jaipur was painted pink to honour the visit of Prince Albert of England in 1882. This was the first planned city of India. I really liked Jaipur! We visited the Amber City Fort which is situated 130m high with the Aravalli hills. I would recommend a minimum of four days here! Again I was a tad excited as we were going to ride on an elephant at the elephant sanctuary. Did you know that the sanctuary have mainly females - only two male elephants as apparently if you are wearing aftershave the males go a bit mental and it would be too difficult to ride them! Crazy I know! You can take the elephant up to the amber fort and then walk back down, which doesn't cost much at all - or we travelled up and down in a jeep. For lunch we were driven out into the countryside to the very spiritual Hotel Tree of Life Resort and Spa and inspected the amazing villas here. After lunch it was back to Jaipur to visit the City Palace followed by a visit to the beautiful Hotel Lalit Jaipur for an inspection, where the doorman has a fifteen foot long moustache! We visited Jantar Mantar – the Royal Observatory and Hawa Mahal (Palace of Winds, with 1043 windows). It was built for the royal ladies to watch the activities on the market street below without being observed themselves. The top window was for the first wife, next one down for the second wife and so on! The following day we had a very early wake up call for our flight to Mumbai. On arrival we were transferred to the Lalit Mumbai hotel (an airport hotel) for two nights. Mumbai is a huge city with some very busy roads and I would certainly plan in advance what you would like to see and where to stay as it can take some time moving across the city at certain parts of the day. Our first visit of the day was to the wonderful Oberoi Mumbai where we were spoiled with lunch in their Michelin starred restaurant Ziya. We then had a full inspection of the hotel ending with the highlight of visiting the Presidential Suite which was simply amazing. We then had to get back up to the airport area as our dinner that evening was in the beautiful ITC Maratha Hotel. On our last day we visited the beach to inspect the first beach hotel in India - The Sun n Sand on Juhu beach. It is a lovely traditional hotel. Then we managed to fit in a visit to the Taj Mahal Palace (as seen on TV). It is an iconic luxury hotel in a super position just opposite the 'Gateway to India'. This was a great first trip to India. The combination of Delhi, Agra and Jaipur presents the potpourri of the best of India and Amritsar as a side trip!

Delightful Dubai

04 June 2015

Dubai is a cosmopolitan city with a widely diverse population of people from many different backgrounds. There is much to do here: the city has a vibrant night life, a plethora of restaurants that feature cuisines from different parts of the world, art exhibits from aspiring local artists as well as reputable international artists as well as many entertainment options including concerts and fashion shows. For the avid explorer, there are many places to see; some are popular tourist destinations while others are hidden jewels that are less well known. I stayed in 2 hotels, The Palm Tree hotel and the Ocean View Hotel (JBR) The Palm Tree hotel is just steps from the sea, 208 spacious low-rise 1- and 2-bedroom suites as well as junior suites with private balconies or terraces overlook the beautiful gardens. In addition to the palm-lined beach, spa and four swimming pools, there are several restaurants, excellent sporting facilities and children’s entertainment clubs just waiting to be explored. The 5-star luxurious family beach resort, JA Palm Tree Court offers everything you need for a stay of exceptional luxury accommodation in Dubai. The Ocean view hotel is situated on The Walk Jumeirah Beach Residence, the city’s famous seaside promenade. This contemporary hotel with its comfortable rooms and modern facilities is a superb choice for an unforgettable Dubai stay. All of the rooms and suites have magnificent sea views and spacious balconies, plus free Wi-Fi so you can keep in touch and share your Dubai memories. Relax at our temperature-controlled swimming pool deck that also faces the Arabian Gulf, or unwind with a treatment at Calm Spa & Salon. The health club has modern fitness equipment, a sauna, steam room and Jacuzzi. Hotel dining in the seven restaurants and bars is a sumptuous journey for your taste buds, international theme nights, poolside snacks, sporting action and casual comfort food on offer. With these hotels being part of the JA Resorts – you can use the facilities at the Jebel Ali – you can get a complimentary shuttle bus to the Jebel Ali from the Ocean View I also visited the following hotels too Westin/le Meridien – great family facilities – also great Friday brunch / Jumeirah Zabeel Saray – this is a really popular hotel for honeymooners / the address downtown – right next to the famous fountains / Vida Downtown is a good option too I must stress you need to pre book the trip to the top of the Burj Khalifa before you go as this get booked up Dubai has got a lot to offer for families and couples too – it is very hot between may- Sept then starts to cool a little bit

Luxurious Maldives and Oman

24 October 2010

Maldives and Oman Shangri la Villingili Island resort and spa If you want Luxury – this is the definitely the place for you!! I was lucky enough to go to Shangri la s Villingili Island and to the Shangri la s Al husn in Oman We flew business class with Oman Air – what an experience – champagne darling and a lovely 4 course meal! We flew from Heathrow – taking advantage of the Oman air Lounge –(very relaxing) Via Oman to male – then a short plane journey to Gan – over the equator ( I have a certificate to prove it) then a 20 minute speedboat ride to the island. We were greeted by cocktails and some canapes – lovely start to the trip then escorted to the golf buggies to take us to our water villas – out of this world!!! Just picture this- As you laze in your Water Villa on a brilliant tropical afternoon, enjoy the subtle breeze as you reflect upon the distant horizon, where the azure waters meet a sapphire-coloured sky. Built on stilts in the resort's lagoon, each Water Villa has an open and airy atmosphere. – Heaven!!! The Water villas are fantastic – very private – they have all mod cons! Complimentary broadband Internet access, a 40-inch LCD TV, a Bose DVD player and iPod docking station. The open air showers were an experience – don’t worry no one could see you!! The Water Villa area is a massive 166sqm We ate at Javvu for breakfast and lunch each day where you are overlooking the sea. - Bliss! We had dinner in the jungle one night – which is very romantic! Or you could take a cruise on a luxury yacht for lunch on the equator. – we took a cruise one evening – but didn’t get to the equator – it takes approx 2 and half hours to get to the equator – by boat from the island. Shangri-La's Villingili Resort and Spa has four bars and lounges, where we had a few alcohol beverages! – Just had to be done! We took a walk through the resort's jungle – to see all the wildlife – we saw some turtles hatching on the beach – so cute! We went on a snorkel out on the reef – so many lovely fish – i can imagine scuba diving being exceptional here – but we didn t have time! Each villa had a push bike – so you could go to breakfast or for a cycle around the island On one of the days we went for a bike ride over on Gan – seeing all the locals – what an experience! There is a Cool Zone for children – where they can find toys, educational activities and lots of land and beach-based activities to ensure a fun-filled vacation for the children. Another option to stay is the Shangri La Oman Al Jissah Resort and Spa Shangri-La's Barr Al Jissah Resort and Spa comprises of three luxury hotels in Muscat: Al Waha ("The Oasis"), an ideal choice for families and people travelling together, Al Bandar ("The Town"), a deluxe hotel in the heart of the resort, Al Husn ("The Castle"), the most exclusive retreat. – Where we were lucky enough to stay! We stayed in the deluxe sea view room – very spacious – they had a nice balcony you could sit on and watch the world go -My room overlooked the sea and the infinity pool. We had a buffet lunch at the Tapas & Sablah – very nice and relaxed – sitting outside in the courtyard area. On the last night we went to Shahrazad - first time i had Moroccan food – quite spicy – but nice through! They have a Lazy River that takes you between Al Waha, Al Bandar and back again on inflatable tubes. The hotel offers children clubs too and there are also Adults-Only Areas such as the in-hotel bars and CHI, The Spa villas. We did visit the grand mosque on the way back to the airport – the biggest chandelier I ever seen! It was interesting to see it. I would say this is a place to go for 3 – 4 nights maximum – like a stopover onto a different destination. I would definitely recommend going to both of these hotels and also flying business class – the thing is – it spoils you now – and you just want the same standard and every trip you take!

Canada the Rocky Mountaineer and Fairmont hotels

03 October 2018

I was so excited when I got offered this trip – it's one thing that I have always wanted to do. We flew from Heathrow to Vancouver and stayed a couple of nights at the Fairmont hotel Vancouver. I felt very safe in Vancouver, in fact I think I could live out there! We stayed at the Fairmont Waterfront hotel – overlooking the harbour and watching all the seaplanes take off to go over to Vancouver Island – it was great! We visited the aquarium and also the Capilano Suspension Bridge. This was like being on “I’m a Celebrity Get Me Out of Here’, it was fun though! I met my first Mountie- albeit a bear dressed as a Mountie! We also visited the Grouse Mountain lumberjack show – very funny! We went on the Whistler Mountaineer from Vancouver to Whistler and stayed at the Fairmont Whistler. It took about 3 hours and 30 mins to get there - the scenery is spectacular! We stayed at the Fairmont Whistler Resort Hotel which is a true ski in/ski out hotel – right on the slopes and just a 10-minute walk to the restaurant bars and shops – brilliant location! We actually went in the outdoor spa – bit chilly – but overlooking the mountains all around you – what a fabulous feeling! We then boarded the Rocky Mountaineer to Jasper – via Quesnal. We were lucky to be on the gold leaf service – this is worth the extra money – where you can enjoy the unparalleled panoramic views from the custom-designed bi-level Gold Leaf Dome Coach. Enjoy hot breakfasts and lunches from their a la carte menu, served in the exclusive gold leaf dining room and you also get complimentary beverages and savoury snacks on board whilst listening to the commentary We stopped in Quesnal for the night at the Sandman Inn – a typical Canadian lodge, then up to Jasper to stay in the Fairmont Park Lodge Hotel, a quite big complex so there are little golf buggies to take you to your lodge! All the hotels we stayed in had a fantastic lounge area with big open log fires – just lovely and cosy! We took an excursion up to the Athabasca glacier in one of the big six-wheeled ice explorers. It was completely covered in snow – in September – very breath-taking and very cold! Then we went to the Chateau Fairmont at Lake Louise – (my hotel) I wish! The views are just like the pictures in brochures – again breath-taking! We took a trip to Banff and had breakfast at the infamous Melissa’s restaurant – pancakes and syrup – mmmm! Then off to do a bit of horse riding in the mountains. I felt like I should be on a film - though the trees and the little streams! Good experience! There are lots of places to stay in Banff and quite reasonable too. Sadly our trip had come to an end – off to Calgary to catch our flight home. The Fairmont hotels are fantastic – I would definitely stay in them again! The Whistler Mountaineer is a good way to get from Vancouver to Whistler – the view is fantastic. On Rocky Mountaineer I would definitely upgrade to the gold leaf service – you see so much more!

Barbados and Antigua

19 June 2018

We wanted to go to the Caribbean but not stay on one island – so we decided to go to Barbados and Antigua as a 2 centre – and we also wanted somewhere with no children. We flew with British Midland from Manchester in premium class. This was great with extra leg room and upgrade meals – I loved it! We were met at the airport by our taxi driver and taken to the Almond Beach Club, an adults-only hotel. The hotel is not very big and only has one choice for the all-inclusive restaurant, but it was fine. Breakfast, lunch and dinner overlooking the sea – what more could you ask for! We were allocated a superior room – overlooking the pool and the sea – with a nice big balcony. We could walk along the beach past Sandy Lane and up to the Tamarind Cove hotel - Sandy Lane looks amazing! We went to a restaurant called the Tides which was recommend by my client. We had a lovely meal overlooking the sea and this restaurant is only 5 minutes down the road from the Almond beach club. We also went snorkelling for the day and saw a shipwreck (famous diving area). This was just by the Hilton hotel. The beauty of the Almond Beach hotels is that you can take a visit to the Almond Casuarina and the Almond Beach Village hotels and use their facilities – the hotel provided a shuttle bus. We had a nice relaxing time at this hotel. Antigua We flew over to Antigua with Liat – the Caribbean airline. My partner was a bit worried because it is only a small plane, but he managed! We arrived in Antigua and were met by the s=Sandals driver and taken to the hotel. Wow, It’s such a big complex! There are 2 parts to the hotel – the Caribbean village and the Mediterranean village. We were lucky enough to stay in the Mediterranean Village side in one of the Portofino rooms. It had all the mod cons – a 4 poster bed, flat screen TV and Jacuzzi bath. There was a big balcony where you could sit out and have a nice drink before you went out for the evening. We also took advantage of the concierge service which is well worth it. You have a fully stocked (branded) drinks mini bar every day and also the concierge will organise your week for you such as booking the restaurant in advance (you have 11 to choose from) and excursions if desired. We did go on a trip to Nelsons Dockyard, a very nice day out. The guide took us to see mangoes growing on trees and drove past a banana plantation – all very interesting. Antigua is very green and lush. The rooms in the Caribbean village are in the gardens, some overlooking the pool and the sea. This does depend on which room type you go for. We also took advantage of the Red Lane Spa. We had a couple’s massage which left us so chilled out. It’s fantastic - the spa is a place not to be missed! I would definitely recommend the Almond Beach Club. If you were looking for something small, I have clients who go there every year and love it. If you are looking for something on a grander scale, then Sandals Antigua would be perfect for you.

My customer stories

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When I felt silly asking certain questions I’ll Louise reassured me that they weren’t silly making me feel so much better. Extremely helpful x

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Louise has been amazing! It has been a pleasure to book our holiday with her. Louise's expertise, knowledge, skill and all round friendliness and helpfulness has made planning our dream holiday a breeze. Highly recommend!

Sent by Susan marr

Contacted everyone to get facts for my holiday above and beyond to make sure everything was perfect for my requirements. It was very much appreciated and I have no hesitation in recommending Louise as a super consultant.

Sent by Peter Flynn

Amazing service. I won’t be going anywhere else for all my family and business travel arrangements.

Sent by C Leyland

Excellent customer service. Very professional and found exactly what we were looking for within budget! Will definitely be using again.

Sent by J Edwards

I have booked through Louise a few times and so as my mum , Louise is always very friendly and helpful and you can always contact her , even when your away you can always contact her if there's a problem . Nothing is too much trouble to her.

Sent by S Mcadam

Always delighted with your service. Smooth well planned and competent.

Sent by C Hornby

Louise Webster is always friendly and helpful. She is also very professional and always goes that extra mile to make sure her clients holiday or travel arrangements is a success. I would recommend her unreservedly to anyone and have done many times. She is a credit and asset to Travel Counsellors.

Sent by G Lipinska

Louise is fantastic. Goes way beyond just to meet our needs to find the best deal. I’ve always recommended her to all my friends and family and will continue to do so. Thank you!

Sent by K Summers

Louise has been brilliant in finding the best holidays for us she knows the kind of things that were looking for and always meets or exceeds our expectations Thank you

Sent by B Scott

First time of using but I found it really helpful and stress free!!

Sent by J Green

Louise helped us plan our trip to America, she was so helpful and friendly. So professional, knowledgeable and accommodating. We will use her again in the future for sure.

Sent by L Clifford

Unreal , nothing is too much trouble , I feel confident and relaxed everytime knowing I’m being looked after x

Sent by m Oneill

When I felt silly asking certain questions Louise reassured me that they weren’t silly making me feel so much better. Extremely helpful x

Sent by J Farrah

Louise is amazing! I gave her an idea of what we wanted and she just ‘sorted’ it. I feel very confident that our holiday will be spectacular. Thanks Louise.

Sent by C Davies

Very helpful and professional throughout, happy to change dates and provide updated information about availability of rooms etc. Top quality service.

Sent by C Hill

Louise managed to pull a rabbit out of the hat and secured us the flights to Barbados that we were looking for at the best possible price

Sent by C Dunn

Helpful, friendly and expert advice, highly recommended

Sent by c pemberton

I made contact with Louise to see if she could help with our holiday. On speaking to her she took time to listen to what I was after and she went away and came back providing various options which were amazing. She kept me updated as to what was going and all the way and this was very reassuring and took the pressure off. I am honestly so grateful for Louise sorting our holiday for us and listening to what we were after.

Sent by K Corkhill

Thanks for all the help, we will definitely be recommending and using you again. Many thanks

Sent by S mcadam

Louise is prompt, capable and sorts all aspects of travel for us. thank you Louise.

Sent by M Fletcher

Louise found me the perfect package to suit our needs, she is friendly, reliable, professional and I will recommend her services to my friends.

Sent by E Molloy

Louise is very easy to deal with. She knows her profession inside out and sorted our travel needs effortlessly. Thanks

Sent by John Mawer

I should like to thank you for the excellent arrangements you put in place for our holiday recently. Your help and advice regarding flights, extra leg room, contacting the hotel with a query, the transfers and documents went to ensuring that we had a great holiday. Everything went well and we would have no hesitation recommending you to anyone looking to book travel arrangements. Thanks again. We will contact you when we are looking for our next trip.

Sent by s evans

Always a pleasure to discuss holiday arrangements with Louise. Everything set up with minimum fuss and bother. Nothing to do now but look forward to another great trip!

Sent by s hassett

We have been using Louise for many years and have always had excellent service above and beyond, I recommend her to everyone.

Sent by l wright

Superb service, thank you. Will use again, and recommend to friends and family. Great advice too. Thanks

Sent by p waller flynn

The service was brilliant. Very thoroughly researched for us and we will definitely use Louise again.

Sent by l curzon

Louise is an excellent travel counsellor and has helped me with numerous holidays over the years - she has just booked our honeymoon and has taken the stress out of everything. Id recommend 100% Thanks Louise

Sent by N Black

Louise always provides excellent service througout the whole process of initial possible destinations of which there can be many to fine detail of the chosen holiday and all its excursions, transfers, hotels, flights, airport lounges etc.

Sent by B Roby

Louise goes out of her way to meet your requirements, will search for best prices and quality. When Monarch went, she was up with the lark making sure our flights were changed and no disruption to our holiday. Couldn’t ask for anything more

Sent by T Davidson

Louise managed to find a holiday for us a short notice and gave a great selection to choose from.

Sent by A Bowman

Louise has looked after my family for years finding us perfect places to stay.

Sent by L Clifford

Beyond fantastic x

Sent by S Prendergast

Louise has been very quick and efficient in dealing with all my enquiries and never once acted unproffesionally when I kept changing my mind. We will be using Louise to book our next holidays xx

Sent by B Dixon

Louise delivered a great service. She was very patient when dealing with our enquiry, as we kept changing the brief & nothing fazed her. Louise offered us some great deals & then delivered the perfect trip. We would definetelly recommend Travel Counsellers to family & friends.

Sent by B Hill

Louise was fantastic and was a great help when we had to change the schedule again and again to accommodate different events.

Sent by H Elding

Always a pleasure to deal with Louise.

Sent by P Birch

Very efficient always gives us plenty of options and takes the hard work away when booking a holiday and gives you peace of mind.

Sent by M Gabriel

We have already recommended Louise to friends, and they have been delighted with her. Louise is brilliant, has helped us book our long haul trip, without any hassles. Thanks

Sent by C Hornby

Louise Webster is a great Travel Counsellor in my opinion. She always goes that little bit further to help you out. She's friendly, a mind of information and very professional. Always approachable with the answer to all our questions ( if she doesn't know she makes it her business to find out ) she is a pleasure to deal with and a credit to your profession

Sent by S Wade

Louise was very helpful & patient with my requests.

Sent by C Doyle

I would like to thank Louie for her time she looking for our holiday. Nothing was to much trouble five star service every time.

Sent by A Turner

This is the third time I've used Travel Counsellors but the first time I've used Louise, I will definitely be recommending her to my friends and family. Despite an issue with a missed email early on Louise soon came back to us with a great package and was happy to help tweak to suit our main requirements in building our dream holiday. Thanks, Armandine & Paul x

Sent by A Chadwick

Louise was very helpfull and patient so I could get the holiday exactly how I wanted it.

Sent by L Khan

Always finds exactly what I'm looking for and for the right price. Very helpful and communicative, nothing is too much trouble. Always very impressed with Louise's service.

Sent by S Webb

Louise was very patient with me, and didn't push me, though in the end I did need her to be more forthright on a good deal when I saw it! Or I'd still be debating now.

Sent by J Dunkley

Louise has always made booking our holiday a pleasant experience. She is constantly in contact with us and if we have an questions she is very prompt to answer. We have booked several times with her and highly recommend her to anyone booking a hassle free holiday.

Sent by M Harrison

We can't thank Louise enough for helping us to choose an amazing honeymoon destination we have some brilliant memories that will last a lifetime xxx

Sent by P Greenacre

Louise always does a fabulous job and will go above and beyond for you if needed. I would highly recommend her to everyone.

Sent by L khan

Always finds exactly what I'm looking for and for the right price. Very helpful and communicative, nothing is too much trouble. Always very impressed with Louise's service

Sent by S Brown

Louise as always is amazing! She's there from start to finish to help and I will continue to use her services and to pass her details on to friends and family, she's fantastic!

Sent by C Edwards

Used travel Counsellors for years and never let us down if needed you can easy get in touch with the person who did your booking in

Sent by T Dyer

Louise was great. Despite us changing plans several times she was very helpful in getting us booked. I can't recommend her too highly

Sent by S Violet

Louise made planning our holiday a breeze and we are extremely grateful for all her help!

Sent by L Power

Great customer service.

Sent by B Roby

Louise always puts your first , she looks at your requests and finds the best deals available , Will respond to your request any day or time, 5 star rating for sure

Sent by S Matthews

We've used Louise for a number of years now, and always had first class service, so much so we recommend her to all our friends.

Sent by P Birch

Always great service and best way to book holidays.

Sent by N Matthews

Our family and friends have used louise for years .We wouldn't go anywhere else the service is top class

Sent by I Mollard

what every other Travel Agent could not put together for me Louise did

Sent by C Davies

always first class service

Sent by R Hill

Louise is always helpful and has always gone that extra step to make our holidays brilliant.

Sent by D Calland

Louise gave us a fabulous services and even managed to amend the dates we travel after we'd booked, as someone forgot to do his homework properly!! MEN!! Thanks for a fabulous service now looking forward to the holiday.

Sent by A Chadwick

Very helpful with the booking of my preffered holiday destination

Sent by R Hopkins

I found Louise to be most helpful and accomodating in my wishes to tailor make the holiday of a lifetime for me in Canada. She understood all my needs and responded promptly to any concern or query of mine during the course of planning the holiday. I hope to have course to seek her help and advice on many other trips in the future.

Sent by Paul Kay

Louise has been excellent, she understood immediately what I was looking for and was able to match our requirements exactly. Very efficient and prompt, will definitely use Louise in the future for our travel arrangements

Sent by Laura Knowles

Louise was absolutely fantastic. She gave me a number of choices and adjusted the options for me at each stage as we went along. It was quick, easy and she found me exactly what I was looking for. Our honeymoon was obviously very important and Louise treated it as though it was as important to her as it was us.

Sent by Beverley Roby

The whole process of enquiry through to receiving the confirmation of everything was sleek and very professional, I felt in safe hands and didnt have to think about transfers, hotels or anything 100% service

Sent by Andrea Jenkinson

Our first trip abroad together was made so much easier and completely stress free. The transfers were smooth and the accommodation lovely. Many thanks

Sent by C Wilkinson

Louise was very good, came back with 3 options we booked the holiday the next day! We have used Louise at Travel Counsellors for many years, excellent service.

Sent by Rebecca Pas

I found the service very easy and Louise was exceptionally helpful, her travel knowledge was instrumental in choosing location of hotel in Hong Kong .

Sent by Michelle Pilkington

I would recommend Louise as she always gets you what you're asking for. Nothing is too much trouble for her and she completely goes out of her way to make sure you have the best holiday. She covers all your needs. Louise is amazing at her job.

Sent by Sally Cottrell

We have recommended Louise to family and friends overs the years as she always gives excellent service as she did for us this time. Some of those we recommended Louise to have also passed her details on to their family and friends as they were also impressed with her service.

Sent by John Blanchflower

Personal service; Louise has become accustomed to our likes and requirements. Also good for organising business travel too, which is a distraction to sort myself.

Sent by David Ball

Louise is a very pleasant and helpful adviser who always exudes confidence and knowledge.We gave her our itinerary and within hours she produced the finished article. We have used Louise before and feel sure that we will continue to do so in the future. I can thoroughly recommend her to any person trying to organise their own holiday which involves flights, transfers, rail and hotels .

Sent by Andrew French

Louise was very friendly, not in anyway pushy and very patient. She explained New York City area to us with Great knowledge and put together a package for us, containing everything we wanted to do in the most cost effective and time saving manner. Louise booked everything for us. It just couldn't be any easier. It would seem that if you book with Louise you travel with ease?

Sent by Nicky Hegarty

Louise was amazing from start to finish putting together amazing packages for us.Thank you so much for all your help

Sent by Phil Bradshaw

Louise is always pleasant. She answers correspondence in a timely manner. No task is too small or too large. I regularly recommend her to Family and Friends.

Sent by B Chambers

Fantastic service. Having spent days and days trying online I gave up and asked Louise Webster to sort for me. It was done in less than an hour (4 flights) and far cheaper than I was getting online.

Sent by H Jackson

Amazing personal service, nothing is too much trouble! We are so glad we booked with Louise, just gutted we have to wait 12 months till the holiday!

Sent by C Myatt

Louise is simply the best at what she does...everything that she has ever booked for us has been perfect. I recommend her to everyone whenever I can.

Sent by J Mawer

Louise has been more than helpful in sorting out a stressful problem for my wife and I who have had to cancel a holiday due to unforeseen medical problems. In a day or two she has secured a new holiday when I will be fit to travel where we were due to stay, in high season at not a lot extra. A lot of additional worry has been alleviated thanks to her speedy work.Thanks Louise.

Sent by L Ambrose

Louise was very helpful (and patient!) when we didn't really know where we wanted to go. Everything was done fast and efficiently and I would definitely book through Louise again.

Sent by S Bradshaw

Just booked my 2nd trip with Louise and my Austrian wedding was with Travel Counsellors. The service and personal touch you receive is amazing I feel that I will always use Louise to book any trips I decide to book and I have a long list of places I want to visit! Everything has always been perfect with each trip we've been on.

Sent by J Lewis

Louise has been most helpful, nothing is too much trouble and she is so pleasant to talk to. I would definitely recommend her to friends and family.

Sent by Elizabeth Lawson

Just telephoned Louise regarding booking a cruise. She orginised it within quarter of an hour. We were fully booked. That's what I call service. Full marks Louise.

Sent by Colin Davies

Just booked another holiday through Louise and received the usual friendly, efficient service and would recommend to anyone reading this to use her excellent service.

Sent by Paul Greenacre

We've had several holidays over the past few years that we've booked through Louise and all I can say is wow! Nothing is ever too much trouble for her and she always goes above and beyond to try and get you exactly what you want. Our last holiday was in Thailand, we were staying in a Hotel in Bangkok when the demonstrations started....right outside! When our transfer to the airport, for our onward leg of our holiday, couldn't pick us up even the hotel couldn't find a replacement for us, we emailed Louise and she had another vehicle booked for us within 20 minutes! What a life saver! It's always a good feeling to know that you've got someone like Louise in your corner when your away from home.

Sent by Dave Matthews

Just back from two back to back cruises from New York. All booked by Louise and as usual everything went perfectly. In fact I've never had any problems with a holiday that Louise has booked. In fact she has even helped me out once when I had problems with a holiday I'd not booked with her. You can't get better customer service than that. Since then I've never booked with anyone else and have always had brilliant service. I recommend her to all my friends and every one of them is completely satisfied. Thanks Lou.

Sent by blan carte

Thank you to Louise for her help when booking our holiday. She got back to us very quickly with lots of options and advice on the location. Great service and very friendly lady.

Sent by Helen Gillies

I can't express how straightforward, simple and quick the process was. I hate booking holidays, the shopping round, the confusion of comparison websites and the time it all takes. Louise sorted absolutely everything for me in no time at all for a price I was completely happy with.

Sent by barbara grundy

We were very satisfied with the booking of our holiday to Cyprus.

Sent by jackie menzies

Amazing service, always available to help and advise me of details where needed. Looking at booking with Louise again due to the service I have received.

Sent by Debbie Thompson

Thank you so much for arranging our trip to Australia, we had the best of times! So many highlights and the properties were out of this world. Best surprise of all was the bulk head seats all the way home, lots of leg room. Will be in touch for our next trip and I am recommending you to anyone who will listen!

Sent by Samantha Coleman-Celis

Just want to say a massive thank you to Louise. After a really bad experience with planning our wedding in the UK we made the huge decision to cancel it and go abroad. Louise made the whole experience so easy and hassle free. After the initial info about what we wanted she had everything sorted in no time within our budget. Louise's communication is fantastic with up to date information, prices, availability etc. She is fast and consistent, she got back to us everytime within the day and also with the answer to our questions. We would recommend Louise for any travel needs. Thanks again for making our wedding so perfect!!

Sent by Deborah Thompson

Great personal service to find a wow holiday for my 50th birthday.

Sent by Stephanie Parkinson

We have booked our last 2 holidays with Louise, the service we received was excellent right from the first enquiry through to the final booking, from airport parking, fast pass through security and pre booking our seats, I have recommended Louise to friends, family and colleagues. Thanks Louise for great service.

Sent by Janet Healey

Just a note to say I can highly recommend Louise Webster Travel Counsellors, who I have booked many holiday with, and will be doing in the future. So convenient to use, no hassle spending hours on the internet looking for the best deal. If you're going away just give the lady a call.

Sent by Sally Kitto

Hi Denise, Derek and I have always be confident in the way that you have treated each of our enquieries, about our several trips, with the same instant importance and that you have always kept your word and got back to us when you have been able to retrieved the the answer. We value your personal imput and honesty and it was a delight for our New Zealand friends to be able to meet you face to face last month after you had organised the unforgetable trip for the four of us to criuse from St. Petersbugh to Moscow. I always try to influance my friends to contact you before they book any trips. Thank you Denise. Sally and Derek.

Sent by Sheila McAdam

Hi Louise Great holiday!!! Thoroughly recommend Crystal Cruise Line. Thanks for organising a brilliant holiday.

Sent by Alan Duffy

Louise organised a weekend away for my wife Sue and I in London. We had a fantastic time due to no small exent Louise's excellent organisation. We had fantastic seats at the theatre (Sue had wanted to see Lion King for an age since we missed in on broadway), a very good hotel in the heart of Covent Garden (perfect location) and great travel to and from London. Excellent, thanks Louise.

Sent by Linda Murray

Louise is always friendly, helpful and offers sound advice. We had another fanatastic holiday! Thanks for all your help.

Sent by Catherine Edwards

Louise has been booking our holiday for a few years, now she is now looking after my grandchildren she as booked for 3 grandchildren up to now this year all so my daughter and granddaughter who are going to Canada, one granddaughter her honeymoon, My son was very ill last year so we had to cancel going to Canada she did that but book for my daughter and granddaughter to come over so she could see her brother then managed to get a flight for us to go back to Canada with them we could not have manage with out all her help the good thing is you all way speak to the same person, she so helpful and a lovely lady keep up the good work louise

Sent by paul kightley

We have had Louise organise our group ski trips for a number of years now and have been delighted with her service. A large group of skiers have a lot of differing requirements and Louise was very patient in making sure that everybody booked the correct equipment, lessons and childcare etc. I would definitely recommend her services for a ski trip.

Sent by Elizabeth Lawson

All you have to do is telephone her and your arrangements are done over the phone,no hastle like having to sit in a travel agents!!. I booked a holiday and then found it was unsuitable for me. Louise got it changed without any bother. Looking forward to booking next years holiday.

Sent by Susan Hassett

I have been using Louise as my Travel Counsellor for about 10 years now and can honestly say everything she has arranged for us has been 100% spot on,. I have recommended her to family and friends and all have come away with great results. Louise is always pleasant, highly professional and nothing is too much trouble. She rocks, well done Louise and thanks for all your help in the past and for the future. Sue

Sent by Susan Mayell

From beginning to end, Louise made our travel plans so simple. She found the holiday we wanted for the price we wanted to pay and you can't ask for much more than that. Louise really does go the extra mile for her clients and I am looking forward to booking our next holiday with her. Thanks again Louise, you're a star.

Sent by Gerry Gaskell

Having dealt with Louise for almost ten years she has never let us down. Always a pleasure to deal with and provides the upmost care and attention to your requirements. Our recent trip to New Zealand involving eight flights could not have been better. The time schedule and seating arrangements were perfect and greatly assisted in a very long journey. Nothing is ever too much trouble for Louise and there is never pressure to do anything. Louise certainly brings the sunshine to your holiday before it begins. Top notch Travel Counsellor we do not use anyone else.

Sent by Ian watts

I have used Louise's service on numerous occasions. Before writing this review I decided to reflect upon why I continue to use her services and what make's Louise's service stand out for me. Quite simply she is extremely passionate about finding the right holiday for you. Louise is extremely reliable and professional with the excellent service she provides. I personally appreciate her honest and straight answers to questions or queries. If you are time poor and lead a hectic life who appreciates accurate and honest answers to questions without waffle. Quite simply Louise does what it says on the tin, provide you with all the ingredients for a great holiday, leaving you to do the easy bit Enjoy!

Sent by Claire Myatt

Back in early 2011 myself and my husband decided that we were going to take some time out and travel around the world for three months. We arrived home last week. Louise was recommended to us by a friend and I sent her an initial email outlining our plans. From that day onwards Louise was fully on board and was absolutely meticulous in the planning of our trip. Because of her vast experience she was able to suggest places to go and things to do. The hotels she recommended were great and nothing was ever too much trouble as we chopped and changed our minds. I would recommend Louise to anyone who wants a first class service. We will definitely be using her again, trips 2 & 3 are already in the pipeline. Thanks Louise - you've been brill!

Sent by Gerry Gaskell

During the past 8 years that I have known and dealt with Louise, she has been extremely helpful, very professional with a reliability that has the X factor. She is always on hand to sort out any problem/issues without fuss. During a recent enquiry for a 3 week long haul to New Zealand she tailor made all the arrangements we required within a very short time span at very favourable costs. She is a fantastic example of what a Travel Counsellor should be.

Sent by Sheila McAdam

Louise is always there to help. She organises holidays very efficiently and successfully. I recommend her totally.

Sent by Catherine Edwards

Louise has always been very helpful in finding holidays and flights for us, when we had to cancel going to Canada when my son was very ill she manage to get flights for my daughter and granddaughter to come over here then manage to book flights for us to go back with our daughter and granddaughter on the same flight and got us seats all together we could have not done that with out all her help we will be booking with with her again. Thanks Louise.

Sent by Jim Stevenson

Louise has always given us a great service whenever we have asked her for advice or booked a holiday with her. She takes all the strain out of the procedure and can always be trusted to get you the best deal possible. I have recommended her to my family and friends. Her experience and knowledge is second to known!

Sent by Jo and Thomas Cornes

We have known Louise for some time (since she was a little girl) and have had many lovely holidays which Louise has arranged for us.We are very happy with the service she has given us over the years.

Sent by Diane Palfrey

With the internet providing too much choice for us, Louise was a saviour in finding us the perfect holiday in the Maldives. She provided an excellent personal service and with 6am replies to emails, nothing was ever too much trouble. Even making a change to our return flight once we were already away was handled without hassle. For stress free holiday planning, I'd definitely recommend Louise.

Sent by Catherine Edwards

Louise has helped us to plan our holidays and done everything she could to make sure we had a good time and when we had to cancel she went out of her way to help us. She even booked a flight so my daughter and granddaughter could come over from Canada, then found us a flight so we could go back to Canada with them. What I do like is when you book with her you are talking to the same person, if you have problem its not passed to other people then you have to explain your problem all over again. We will be booking with Louise again!

Sent by Carolyn Fox

We had a great time in Kalkan, Turkey - booked at short notice with Louise. We had tried to book something last minute online or through a travel agent but found it difficult to find anything that really excited us. Just a quick message to Louise provided us with a couple of options and she came up trumps having recognised immediately what we would want from a holiday. She also supported us in trying to find answers to our questions about the resort and hotel. Thank you Louise!

Sent by Lynne Taylor

Very impressed with speedy service in providing return airflight from Zakynthos to Cardiff. Even more impressed that she was able to arrange insurance cover for this trip late on the afternoon before the flight, when my own insurance company would not cover me.

Sent by Jiil and Dave Dunkley

Louise arranged our holiday to the Maldives in March 2011 and her customer communication was excellent. She was very prompt to reply to any queries and was extremely knowledgable which we found very reassuring. Louise not only found us the perfect package holiday but continued to keep in touch on our return. We have already asked her to look for our next holiday. Thank you Louise for looking after us.

Sent by Ian Mollard

We have now booked our holidays with Louise for many years, simply because the service we receive has not been matched elsewhere and we don't pay a premium for it either.

Sent by Meera Shah

Louise was very helpful from the start to the end when I wanted to book my holiday, including all the ski equipment. Prices were very reasonable compared to other travel agents and tour operators and I was recommended by another friend who had also booked her ski holiday with Louise last year. She even helped me during out of office hours. Definitely impressed with the service we got. Thank you so much.

Sent by Gordon Worswick

We've just had a great holiday in Sharm el Sheikh. This was our second time and we gave Louise a very specific brief involving aircraft and seating and even a room choice at the Marriot Beach hotel. I am very happy to report that she did a great job with everything, just as we wanted. Many thanks Louise. 'Good Job'

Sent by Paul Atkin

We were recently stuck in Paris by the Christmas snow with no point of contact with Eurostar. Louise came to our rescue and metaphorically held our hand to get us all home safely. The level of effort, care and concern was deeply appreciated and far beyond the call of duty. That's what we've come to expect from Travel Counsellors.

Sent by Ian Adams

Louise has always been very helpful to all of our family. I particularly liked the time I mentioned I had seen a holiday £200 cheaper on the net. Louise pointed out that it was beacause the flights were £50 less as the agent was using an airline ATOL would not cover. I'm glad we took Louise's advice as this airline went bust this year, (the cheapest usually isn't the best value).

Sent by Pete Ackerley

Louise always gives us a real personal service - she understands our specific needs and always delivers exceptional customer service. She clearly understands her business and is always able to help and provide us with the holiday requirements we ask of her even when we give her very short notice!

Sent by Joe & Margaret McCann

Louise has been great. She organised transfers for us on a multi-destination holiday and saved us a fortune in both time and effort. Our flight was cancelled in Los Angeles and even though it was very late at night at home, she came through with details of alternative flights available to us, when we were clearly getting nowhere with the airline. Thanks again Louise.

Sent by David Clough

I wanted to book a late break to the Costa Del Sol so I rang Louise to explain what I needed and within 30 minutes Louise was back on the phone with all details and we booked it. While I was in Spain I heard that there was an air traffic controllers strike. I phoned Louise who confirmed all was well and she kept me updated by text until I was checking in for the return flight. Great service.

Sent by Sally Cottrell

Well we set Louise a challenge of 3 European cities, Copenhagen, Stockholm and Krakow to visit all in one holiday; but she rose to the challenge within our set budget and it all worked out fantastically! The hotels and apartment were excellent as were the flights and train. It will be a holiday to remember for a long time. Thanks Louise.

Sent by Stephen + Michelle Pilkington

We have just come back from Santorini where we got married on 17th Sept 2010. A massive thanks to Louise who was not only able to arrange our full wedding package, but also found us a fantastic villa. We would highly recommend Louise and will certainly be booking with Travel Counsellors in the near future.

Sent by Helen Thaker

Just perfect is the word for our holiday, we told Louise we wanted an all inclusive family holiday in Menorca, and she found an excellent location with everything we needed. The service from Louise makes life so simple, no more hours in the travel agents for us, all the paperwork arrived well in advance and everything arranged for us.

Sent by Julia Astbury

I usually organise my own holidays via the internet. However, on this occasion it proved too difficult for me and I turned to Louise for assistance. In no time at all she had arranged an itinerary to suit my family's needs, transfers and hotels in the middle east and off the beaten track. Thank you.

Sent by Anne Weir

The service we received from Louise was excellent right from the first tentative enquiry through to the final booking. The service received allowed us to book the holiday of a lifetime. I would certainly make use of the service again and I have had no hesitation in passing on Louise's card to friends. Thanks again Louise, Both Fiona and I had a fantastic holiday!

Sent by Kay Cathcart

Louise is a star! I had only recently become aquainted with her but felt confident enough to ask her to arrange a city break for my husband and I - though only giving her a weeks notice, i wondered if she would be able to rise to the challenge. I needn't have worried, within 3 days we were booked into a 4 star hotel and the package was a very good deal Bed and Breakfast for 2 nights with Dinner included.

Sent by Claire Lawson

The honeymoon you arranged for us in Kenya was just brilliant. The Voyager Beach Hotel in Mombasa was lovely, the staff were all very friendly and helpful and our room was clean with a gorgeous seafront view. The food was excellent and there was always an superb selection of dishes to choose from. he safari was excellent also. We were able to see elephants, zebras, cheetas, girraffe and lions.

Sent by Christine Statter

Louise has arranged a number of different types of holidays for us, her service is excellent and nothing is too much trouble. She has also organised a complicated round the world trip for my daughter and was brilliant when her flight was cancelled due to the ash cloud. It is good to know that my daughter has a reliable contact she can call if she has any difficulty with her travel while away.

Sent by Philip Bradshaw

Louise provides a quick and accurate response to my holiday requests time after time. All information is communicated in a friendly, clear and understandable manner either verbally or via e-mail. My most recent trip to Ibiza met ALL the requirements and I am more than happy with the overall service that Louise provides.

Sent by Kate Harvey

From our initial conversation to discuss our honeymoon requirements, to returning home to a letter from Louise hoping we'd had a good time, thank you doesn't seem enough. The stress was completely taken away in having Louise organising everything for us. Professional, organised and friendly I would recommend Louise to anyone wanting a hassle free holiday. Brilliant!

Sent by Linda Murray

I had been looking for a few weeks for a week's holiday in Menorca to no avail. I emailed Louise and she come back with some ideas promptly. I chose the accomodation and she came back with the flight details and private tranfers. All booked and paid for within a matter of hours. I would recommend and use Louise again to book a holiday.

Sent by Cookson Bill and Fran

Good friendly personal service with attention to detail, would recomend to others.

Sent by Louise Ratcliffe

Booking our holiday through Louise made everything so much simpler and less stressful. It was touch and go whether we'd depart on our planned date because of the volcanic ash cloud - how many other travel agents would pick up their phone on a Sunday afternoon to answer queries and discuss options, or keep you updated by text into the small hours? Fantastic service and a great holiday.

Sent by Bev Elliott

I met Louise at our local ladies chamber meeting. She offered to look for my next holiday and being short of time, I was happy to hand this task over to her. She asked me all the relevant questions then went away to find me the holiday I'd been thinking of. SIMPLE. No stress and time to think of what to pack! I have recommended Louise to my friends and family - it really is a GREAT service. Thanks

Sent by Anika Saunders

Louise was extremely helpful in finding the perfect holiday for us. She always replied to emails quickly and created exactly what I wanted for my holiday. Great friendly personal service that I would definitely use again

Sent by Simon Kelly

Thank you so much for your help Louise. You have been fantastic every step of the way with your suggestions, advise and service. We had a great honeymoon thanks to you, and we will definitely be coming to you for our holidays from now on and passing your details on to our friends!

Sent by Dilys Ball

I read about Louise and Travel Counsellors in my local paper. As soon as I met Louise I felt very comfortable in her presence. She is a very pleasant person and listened attentively to my ideas about a visit to Australia. In no time at all she had planned an itinerary I was very pleased with. Through further phone calls, emails and home visits all details were finalised effectively.

Sent by Philip Bradshaw

Whether dealing via e-mail or over the phone I always feel assured that Louise is doing her upmost to find the perfect match for my holiday requirements as quickly and efficiently as possible. I'm very happy with the service that Louise continually provides, not only for myself but also for family and friends. Louise provides a service which is both professional and friendly.

Sent by Emilio Foa

Louise did a great job in organising our skiing week in Austria; she's been very quick, professional and helpful.

Sent by James Jenkins

Many thanks for organising our 5 week round the world holiday of a life time to LA, New Zealand, Sydney and Singapore. A few phone calls and Emails and it was arranged, easy for us.

Sent by Claire Oakes

What can I say??? I got married on 25 September 2009 in Cyprus, I cant put into words how happy I am that I chose Louise to help me. Every time I contacted her she was happy to help and believe me I contacted her a lot. She arranged some special surprises in Cyprus that we asked for and made the whole wedding amazing. Thank you so much for everything. x

Sent by Joanie Tallant

I would just like to say a big thank you to Louise for all her help planning our honeymoon. She really went out of her way to get us exactlly what we had always wanted and even more. It was the personal touches like coming to our home to give us all our documents. Thanks again.

Sent by Joanne Hayes

We have recently returned from a fabulous trip to Australia and worked with Louise to plan and book everything. The input from Louise in the planning stage was amazing, she really went the extra mile! The customer care and support has been outstanding with extremely competitive prices. I would not hesitate using Louise for all future trips.

Sent by Dave Matthews

I have used Louise for booking my holidays a number of times and she has always been spot on. When I go on a holiday she has booked I feel confident that everything has been booked correctly and I can relax and enjoy my holiday. I have reccomended Louise to a number of my friends and relations and the feedback is always positive. Keep up the good work Cheers Dave

Sent by Margaret Lones

Louise was recommended to us by word of mouth and we have booked holidays with her on two occasions now. We are really impressed with her speed of service, selection and prices. Just tell her what your budget is, what type of hotel and any special info such as no cockroaches please if possible! Excellent personal service and so efficient with all documentation arriving within days.

Sent by Ray Walker

I have used travel services provided by Louise for the past 6 or 7 years. This has included personal family holidays but perhaps more significantly large group holidays. I have organised both cricket tours and golfing tours to Barbados all through Louise. She never lets you down and will always go that extra mile to make sure that you get what you want and at the right price. Ray Walker

Sent by Alexandra Howd

Louise was absolutely brilliant from the word go. When we started to arrange our honeymoon she made a personal visit to discuss prices and to share her knowledge. She always accommodated all of our requests quickly and efficiently. Our honeymoon went so smoothly without a single hitch and it was so nice to be able to relax about our travel arrangements. Friendly, efficient, personal service!