Paula Hardman
My expertise
I'm based in
Manchester
Looking for help with your business travel? Find out how I can help here
It's Your Favourite Travel Agent Here....
With nearly three decades in the travel industry, I specialise in taking your ideas, however big or small, and turning them into carefully crafted journeys. From UK getaways and stylish European city breaks to cruises and once-in-a-lifetime round-the-world adventures, I am here to design travel that feels effortless for you.
Based in Manchester, I live with my husband and our two children. My daughter, Madison, has recently graduated and is carving out her own path, while my son, Jaxon, is a talented musician who plays three instruments and competes in trampoline. Our family’s own adventures remind me every day how important it is to get the details right and create memories that last.
My travel career started “many moons ago” at Going Places and I was instantly hooked. Since then I have worked for both large tour operators and a corporate business travel house, gaining a deep understanding of leisure, luxury and business travel. I briefly stepped away to work in the family business, but my heart never left travel. When I was ready to return, choosing Travel Counsellors was easy. Their values, especially around service and care, mirror my own.
My personal travels have taken me across Europe, the Caribbean, the USA (with Las Vegas a particular favourite), Dubai, the Maldives, Singapore, Thailand, Australia and the French Polynesian islands, including iconic Bora Bora. I have even worked as a holiday programme presenter in French Polynesia for a major tour operator. I am also a keen cruiser and have achieved Captain status with Royal Caribbean, Celebrity Cruises and Azamara through comprehensive product training. One of my most magical experiences was taking my children and my mum to Lapland on Christmas Eve 2015 to look for the real Father Christmas.
If I had to choose a favourite type of holiday to arrange, it would be multi-centre itineraries. I love the challenge of fitting all the pieces together: creating a smooth flow between destinations, balancing sightseeing and downtime, and ensuring every stop adds something special. It is like working on a wonderful puzzle where the final picture is your perfect trip.
Exceptional customer care is non-negotiable for me. I am committed to going the extra mile, whether that is arranging those thoughtful touches, navigating complex arrangements or simply being there when you need support. If there is something I can do to make your holiday even more memorable, I will.
Using a personal travel advisor does not mean paying more, but it does mean gaining a dedicated expert who is on your side from the moment you enquire to the moment you return home. Having someone you know and trust at the end of the phone when plans change or the unexpected happens is invaluable.
Whatever you are dreaming of next, I would be delighted to help you plan it.
Travel guides
Explore my guides and blogs
Vietnam and Singapore Fam Trip Part 1.
I was lucky to be chosen along with 1 other Travel Counsellor to go on a trip hosted by Singapore airlines. I went to Vietnam and then onto Singapore while the other TC did Thailand then met us in Singapore.
01 Dec 2025 5 min read
My Butler was called Suresh
A few weeks ago, I was super lucky to be chosen to go on a 3 day test cruise on board "Regent Seven Seas Voyager". This was the last of the regent ships to get back into the water after the pandemic. Would you believe this particular ship hadn't had passengers on for 760 days and in total the entire fleet had not cruised for a total of 9 years during the pandemic. Let that sink in a little as I wa
04 Apr 2022 5 min read
Disneyland at Easter
This Easter holiday we took a family trip to Disneyland Paris. This wasn't our first trip but the first my son Jaxon who is 7 will remember. We flew from Liverpool as we are in between Liverpool and Manchester airports. I quite like Liverpool as the parking is so close to the airport. On arrival in Paris we got a private transfer to our hotel which is the Sequoia which is a 3 star Disney hotel a
07 Jun 2019 5 min read
Honeymoon Road Trip Round Tennessee.
As you may know I got married last year and in October we took our honeymoon in the USA state of Tennessee. It was fabulous from start to finish so I thought I'd write a blog in case this sort of trip appeals to you. We started with business class flights with British Airways to Nashville which was an amazing way to travel and a first for my husband, although I have been lucky enough to travel bu
05 Jun 2019 5 min read
Easy Guide to Packing.
As a seasoned traveller I like to think I have the packing perfected but even I can make a mistake. Like this April on our family break to Disneyland Paris I actually forgot to pack our travel plug adapters. Very annoying as I have about 20 of these in a bag at home, even more annoying as it cost us 20 euros to buy 1 of them in Paris. So I thought I would create this handy packing guide for you a
04 Jun 2019 5 min read
Tips for Keeping Kids Amused on Flights.
This is a topic I get asked about quite often, from parents on the first flight with their children. Usually it comes with a sense of panic and what if. What if they cry all the time? What if they won’t sit still? What if they start shouting? What if they annoy the other passengers? All these things have gone through a parent’s head at some point before taking their precious offspring on a flight.
14 Jun 2018 5 min read
Weddings in the Sun.
Ever wanted to get married in the sun? Well I have arranged so many weddings abroad this year already and it's only June. A lot more Brides are choosing this option as a way of combining their honeymoon with the wedding itself. I have been hearing more and more from Brides and Grooms that they just want to "run away" and get married to save all the hassle and sometimes upset that comes with planni
20 Jun 2017 5 min read
Exciting Easter in the UK
As a mother of two children, I am always looking at way to entertain my little darlings, Madison who is 13 and Jaxon who is 5. Now they really don't like playing hide and seek anymore with me because I usually leave them hiding for longer than I possibly should while I grab a much needed cup of tea in peace! Ok so that's a teeny tiny bit mean on my part, so I started looking at some possible da
28 Mar 2017 5 min read
Beautiful Belmond Northern Belle
This was a trip I booked for my parents, it was my Mother's present to my Father for his birthday this year and they were lucky enough to get on board on Valentine's Day. My mum is wonderful with words so I asked her to take as many photos and give me a proper review of what it was like. I secretly think my Mum would love to be a Travel Counsellor too as she jumped at the chance to do this for
17 Feb 2017 5 min read
Magical Christmas Eve Searching for Santa.
On Christmas Eve 2015 at about 8am we took off from Manchester airport – myself, my mum and my two children, Madison who was 12 and Jaxon who was 4. It was an easy flight as we had plenty in a backpack to keep the kids amused. Around three hours later we landed at Enontekio airport in Finnish Lapland. The view was simply breathtaking and the kids were beside themselves with excitement, to tell you
11 Nov 2016 5 min read
Reviews
What my customers say
Paula was extremely helpful. At the outset we outlined what we were looking for and our budget. She quickly sent us a selection of 4 hotels and locations to choose from. Once we had chosen she then guided us through what each step was and send the documents confirming everything. If all of your agents are this efficient and accomplished it's not difficult to see why you are rated Worlds best.
Geoff Millard
Manchester
26/03/2026
Paula is always super helpful, we've had conversations at stupid o'clock about me weird and wonderful adventures and she's always been super helpful with arranging everything. I'd have no trouble recommending her to anyone booking a holiday or trip.
Matthew Hughes
Leicester
26/03/2026
Paula was very helpful and very efficient. Research and responses were conducted straight away and it made the whole process of finding flights easier and stress free. I will definitely be using Paula's services again. Barry and Emma.
Barry Jones
Dorset
26/03/2026
We only use Paula at TC to book our holidays. Her level of service is simply outstanding.
Peter Wallbank
Essex
26/03/2026
Excellent advice and service throughout the booking process. Nothing was too much trouble. Quick responses to questions also.
Lisa Rogers
Essex
26/03/2026
Very quick in answering any questions, takes away all the stress of booking a holiday, we will always use Paula xx
Elizabeth Anderson
Manchester
26/03/2026
Easy to deal with and a very quick and efficient service.
David Owens
Timperley
26/03/2026
Paula provides an amazing service from start to finish. So professional, responsive, efficient, thoughtful and always goes above and beyond! She takes the time to get to know you and what you want from your vacation, and then provides advice and guidance throughout. Nothing is too much trouble! Wouldn't book our family holidays anywhere else!
Catherine Hendy
Manchester
26/03/2026
Paula was amazing, went out her way to to help sort our holiday , plus we changed it a few times but was always happy to help . Plus was a good price . Thanks so much x
Maria Sanders
Kent
26/03/2026
She was really helpful and found an itinerary to suit us perfectly. Nothing was too much trouble.
Fiona Robinson
Oldham
26/03/2026
I have used Paula for the last few years for all of our trips, she is super helpful has great ideas for the times we don't know what we want to do and I have complete peace of mind knowing our holiday is in her safe hands.
Katy Jeffery
Romford
26/03/2026
Paula was very helpful and quick with our query!
Lucy Doyle
Kent
26/03/2026
Very helpful and informative when enquiring about holidays, asked for various durations to work out what would work best for my budget and replies were quick, not felt like I was being nuisance with lots of queries.
Siobhan Gowdy
Thornton-Cleveleys
26/03/2026
Paula always responds to any enquiry with speed and good suggestions or solutions.
Christina Waterhouse
Chislehurst
26/03/2026
Very good diligent service.
Nicholas Moody
North Yorkshire
26/03/2026
Paula is always a font of all knowledge. Professional, supportive & goes above and beyond.
Salli Maddalo
Chislehurst
26/03/2026
Paula worked really hard to find us a holiday to suit us . Her communication was amazing.
Amanda Wicks
Wakefield
26/03/2026
Paula is very friendly, very informative and helpful. Made me feel comfortable booking my holiday with her. Will definitely recommend and use again.
Joanne Shelcott
Peterborough
26/03/2026
Friendly , helpful and knowledgeable would highly recommend and have done and will continue to do so
Tanya Last
Ipswich
18/02/2025
Friendly and nothings too much trouble. The process made easier for a technophobe like myself. Well done Paula Hardman
Helen Morrison
Morecombe
18/02/2025
Paula has been very helpful in arranging this holiday for myself and my husband
Dawn Groom
Ipswich
18/02/2025
Just wanted to email to say thankyou all in for putting together the most amazing honeymoon for Ian it was incredible. Cape Town was nice and busy to do some sight seeing and tours whilst enjoying the nice food. Franshhoek; we just loved drinking so much wine and visiting all the vineyards trying all the wines. Then safari was amazing. We saw the big 5 on the first drive! Then the lodge was great too, food was amazing and the lodge was so nice and we were so well looked after! Thankyou very much!
Kate Sanders
Newton Le Willows
18/02/2025
Paula is amazing! She gave me great advice and guidance on our family holiday choice and came back so quickly with a re-quote to reflect changes we needed to make. Paula responded out of hours and made the whole process stress free. Her knowledge and help is invaluable and the fact that she got my holiday booked within days where it would have taken me weeks is truly wonderful! Can not thank Paula enough. Will definitely be using Paula for all our family trips going forwards, and would not hesitate to recommend Paula to anyone looking to book holidays.
Catherine Hendy
Swinton
18/02/2025
Paula is always takes the time to listen to what we want and then comes up with packages and quotes that match our needs. Great service which is reliable and friendly and saves me a lot of time.
Ash Patel
Atherton
18/02/2025
Paula was recommended to me by my daughter when I was having trouble finding a suitable holiday for myself. She found me three in no time at all. I chose one and she talked me through every step of doing it online. She was very understanding and patient with my two failed attempts at paying for the insurance! I am very pleased with the service.
Susan Rowley
Bolton
18/02/2025
Paula has been absolutely fabulous in finding the perfect trip for me and my mum. I could not have done it on my own! Many thanks for all the help and advice ??
Monica Tigani
Audenshaw
18/02/2025
Paula gives quick responses and goes that extra mile to make sure all my request are met and questions answered. And she’s always so happy!! ??
Tina Waterhouse
Chistlehurst
18/02/2025
Paula is always helpful when we're looking to book. This time around Paula came up with some great hotel options that we wouldn't have considered ourselves. Having used Paula in the past and having passed her details onto others I'd happily recommend again.
Paul McKnight
Aberdeenshire
18/02/2025
Paula, is very efficient and reacts immediately to requests and any problems that sometimes occur.
Glynn Drummond
York
18/02/2025
Paula found me the perfect holiday in super quick time! So excited for the trip thank you for taking stress out of it all
Helen Packham
West Sussex
18/02/2025
Paula is absolutely fantastic! Paula helped us every step of the way with our holiday bookings and provided great advice along the way.
Mark Massey
Altrincham
18/02/2025
Paula is very friendly, so helpful and took care of every detail of planning our upcoming 2024 holiday. Super responsive and nothing was too much trouble. Would highly recommend!
Samantha Neilson
Beverley
18/02/2025
I have actively recommended Paula to friends and family as I know she is reliable and will always go the extra mile to find you the perfect holiday! I will only ever book with Paula now as I know she will always find me the best holiday for the best price and I get peace of mind that she has everything under control
Katy Jeffery
Romford
18/02/2025
Paula always goes above and beyond to ensure we receive a top notch service, I now would not use any other company or service to provide my holiday bookings. Paula ensures our requirements and wishes are met and we are kept fully informed of every stage of the process, nothing is too much trouble and any additional requirements are always dealt with in professional and timely manner. A job well done
Kieth O'Brien
Yorkshire
18/02/2025
Changed plans several times but Paula kept her patience and came up with a great holiday for us tailored to our needs
Lynn Norwood
Leicester
18/02/2025
Paula was super helpful giving advice and fast responses.
Kayleigh Smart
Argyll and Bute
18/02/2025
Paula is so friendly and accommodating. Her customer service is amazing!
Michelle Marotta
Bedford
18/02/2025
Paula is always so helpful. I’ve been a nightmare with my current booking due to having to change the dates but she’s made everything so much easy for me and got me the perfect holiday booked. Wouldn’t use anyone else to book my holidays.
Claire Jones
Dudley
18/02/2025
Paula is always on hand to help with last minute business trips. She sorted this one quickly over email and I was very please with the wonderful service as always.
Cerys Owen
Manchester
18/02/2025
Paula is excellent at her job. She always listens carefully to my requirements and responds quickly to my requests. I know she will do everything she can to look after me and make sure I have a great holiday. I recommend her to all of my family and always tell them how fabulous she is!
Elizabeth Norbury
Knutsford
18/02/2025
Paula was very helpful and patient with me and found me 2 wonderful holidays and just booked the 3rd one with her too.
Dipak Kukadia
Bolton
18/02/2025
Paula has been very friendly and knowledgeable. Would 100% book with Paula again and recommend her to my family and friends.
Dawn Groom
Ipswich
18/02/2025
Such a sweet lady to talk to, without the fear of speaking to a stranger. She immediately helped us to book our next year holiday perfectly. Thank you Paula.
Linda Baker
Chelmsford
18/02/2025
Paula is totally committed to her job and makes you feel special
Graham Wheeler
Oldham
18/02/2025
I have already shared Paula's contact details with friends. Highly recommended.
Jenny Cook
Warrington
18/02/2025
Paula has been amazing from the first contact, very helpful and knowledgeable and has given me good confidence in booking with her again and recommending her to friends and family
Janny Lau
Bedford
18/02/2025
The attention to details and alternative options is second to none
Sharon Jackson
Bingley
18/02/2025
Already recommended Paula, who is currently arranging a family holiday for one of my colleagues (special occasion). I absolutely adore Paula and can’t thank her enough for previous and forthcoming holidays
Samantha Armstrong
Manchester
18/02/2025
The service was excellent with quotes sent and questions answered extremely promptly. How likely is it that we’ll recommend Paula? It’s a certainty!
Dave Bradburn
Crewe
18/02/2025
All ways available to deal with our questions and concerns and find quality holidays at competitive prices.
Jon Follenfant
Wiltshire
18/02/2025
Paula has been brilliant, we really enjoyed the holiday she helped us plan and booked everything for us. It was so much quicker and easier for us than when we arranged our own similar holiday DIY.
Anna Thomas
London
18/02/2025
Holiday planning was effortless with Paula . Definitely will be back to book with her experience & expertise
Gaynor Lee-Rigby
St Helens
18/02/2025
Paula is an absolute rock star! We've been booking holidays with her for years and she always goes above and beyond.
Peter Wallbank
Chelmsford
18/02/2025
Paula is incredibly efficient and just sorts out everything to make your travel as smooth as possible. She is really easy to deal with and takes the hassle out of endless scrolling online looking at hundreds of options.
Kate Hoyle
London
18/02/2025
Paula is superb! Nothing is too much trouble and she is so knowledgeable
Georgina Shipley
Atherstone
18/02/2025
Paula is quick to respond and knows exactly what we need - use her every time - it's a no brainer!
Jane Ferre
Surrey
18/02/2025
Paula acted swiftly and was very accommodating with any questions we asked which was great.
Jayne Potts
Sheffield
18/02/2025
Paula was extremely helpful and patient with me. She listened to mine and the children’s needs and found us the perfect place to stay. I will definitely be recommending her services
Natalie Jenkins
Essex
17/05/2023
Excellent service would recommend and use again with confidence
Jayne Potts
Sheffield
17/05/2023
What a lovely lady Paula is. Nothing too much trouble, I was back and forth with different ideas and dates and she was great. Got my dream santorini trip booked now and will definitely come back for more holiday bookings. Thank you lovely :)
Stephanie Arrand
Doncaster
17/05/2023
Paula was fantastic to work with! Knowledgeable and attentive. She made the whole process easy and stress free, giving me full confidence.
Samantha Brown
Milton Keynes
17/05/2023
I haven't had the opportunity to book a holiday with Paula for a few years, but it's as though we spoke yesterday. Very friendly and efficient, would highly recommend.
Louise Johnson
Chelmsford
17/05/2023
Made me feel secure booking a flight and took away the laborious task of trying to find the right flight on the internet.
Beverley Hall
Manchester
17/05/2023
Paula is so helpful and informative It’s always a stress free holiday when we book with her
Georgina Shipley
Atherstone
17/05/2023
Paula has been amazing, efficient and informative throughout the whole process, thank you x
Rebecca Johnstone
London
17/05/2023
Paula is incredibly knowledgeable, helpful and efficient. She inspires confidence.
Neville Snaith
Manchester
17/05/2023
You can rate a travel counsellor when and how they react when you have a problem. We had a potential problem prior to travelling. Paula arranged a contingency plan that would have allowed our holiday to go ahead. Fortunately it wasn’t needed. I have already recommended Paula to friends.
Glynn Drummond
York
17/05/2023
Very efficient , friendly and with knowledge. Takes all the hard work out of finding your holiday. Highly recommend Paula, wish I had known about this service sooner
Suzanne Lockett
Manchester
17/05/2023
Paula has brilliant attention to detail, has excellent knowledge of various destinations and is super organised and very helpful. I have already recommended Paula to some friends.
Keeley Roscoe
Manchester
17/05/2023
Superlative… quite literally the best experience in every regard.
Craig Parsons
Chorley
17/05/2023
Well-organized trip, with good attention to detail. We had the time of our life, thank you Travel Counsellors!
Peter Horrobin
London
17/05/2023
Paula arranged my holiday and made the usual stressful process a breeze. She found a hotel, flights and private transfers, and kept me informed on costs. She also altered flights to be more convenient for me. I will be using Paula for all my bookings in future. It was the easiest and most stress free booking I've ever made.
Elizabeth Barton
Manchester
17/05/2023
I was recommended Paula by numerous people. I had a tricky business trip to book for a Client, that when I tired to organise was costing a fortune. Paula took it off my hands, matched all the flights up, offered advice for various elements and managed to save not only time and stress but a lot of money too! I will now forever more go to Paula for all my business trip and Holiday bookings. She's that person you need to know for all friends, family, colleagues and clients trips.
Sarah McLellan
West Yorkshire
17/05/2023
We have been using Paula sporadically for the past 15 years. She is genuine, friendly, knowledgeable and helpful. I always feel like I'm in safe hands with her and that she is doing her upmost best for me and my family, as though she was booking a family for her own family.
Catherine Sands
Doncaster
17/05/2023
Paula is always on hand to answer my queries and find the perfect trip for me.
Sarah Allen
Manchester
17/05/2023
We have already passed your details on and we look forward to speaking with you closer to our travel date
Linda Gul
Halifax
17/05/2023
As always Paula is very helpful, answers the questions very very quickly and gets me a great deal each time.
David Owens
Altrincham
17/05/2023
I have used Paula in the past and have booked another trip with assistance from Paula. I've recommended Paula on several occasions and will continue to do so as she always goes above and beyond to answer questions. It's great piece of mind knowing if there's any issues Paula is always available.
Paul McKnight
Inverurie
17/05/2023
Paula has been fantastic answering questions and her replies are speedy. I feel comfortable knowing we have that extra hand and advice as first time travellers.
Kaileigh Smart
Helensburgh
16/05/2023
Very helpful and plenty of patience. Back in no time with plenty of holidays to view.
Julia Strother
Tyldesley
16/05/2023
Paula is great . Easy to talk to, always calls me back and does some fantastic research for us so that we can have the best holiday . We have rebooked and will continue to do so
Ash Patel
Atherton
16/05/2023
Excellent service….it’s like having your most experienced and professional family member organise your holiday for you. Wonderful to completely relax and know Paula has absolutely everything covered.
Jacqueline Midgley
Preston
16/05/2023
Paula was a life saver! It was a complicated booking for me to get my head round and I could not have arranged it myself. Paula was so professional and put my mind at ease. I am so happy with the bookings especially because I can see my daughter, after waiting 3 years to see her in Australia. I have provided a friend, who flys to see her daughter in america a couple of times a year,with Paula's contact details. Jan xxx
Janet Walker
Halifax
16/05/2023
I recommend Paula to all my friends and family because she is the best and goes above and beyond!
Salli Murray
Chistlehurst
16/05/2023
We love Paula - she is always amazing at finding us the holiday we want and then making sure it all runs smoothly.
Peter Wallbank
Essex
16/05/2023
We have used Paula for sometime now and she-is amazing in organising everything for holidays, she does everything and even sends little gifts to thank you Paula xx Anne and Colin xx
Anne Hamblett
Manchester
16/05/2023
Paula has been so pleasant to deal with - so bubbly and personable! She made the experience so enjoyable and I would definitely recommend her.
Julia Hall
Bury
16/05/2023
Was professional friendly and so helpful made booking easy
Peter Kearsley
Wigan
16/05/2023
Paula is fabulous and I recommend her to everyone I know!
Elizabeth Norbury
Knutsford
16/05/2023
Amazing service and brilliant communication. Paula knows how to help plan your trip so you are in the best locations
Keeley Galloway
Bromley
16/05/2023
Paula is amazing so helpful and takes the stress of booking away from you. Definitely will book again with her.
Jeanette Richards
Bolton
16/05/2023
Paula was absolutely fantastic. She listened to what we were after and made some brilliant suggestions. She was very knowledgeable and always took the time to listen and explain any questions I had. I can’t wait to go on our honeymoon!
Krista Mansfield
Bicester
16/05/2023
I would not be able to go on holiday if Paula didn’t do it all for me. She is a lovely caring person and goes out of her way to help.
Sylvia Partington
Manchester
16/05/2023
Paula was utterly brilliant !
Mark Little
Wigan
16/05/2023
Paula was brilliant. I am quite fussy and she was really patient and offered me advice on a place I have never been before.
Catherine Riley
Ormskirk
16/05/2023
Paula has been amazing. Her patience has been really appreciated whilst we figured out where we wanted to go.
Lisa Slack
Leyland
16/05/2023
I’ve been recommending you to everyone!
Joanna Saxby
Hastings
16/05/2023
Paula has been super helpful and really knows her stuff, as well as being able to relate to us as a family and listens to what's important for our holiday. She's prompt with answers and communicates really well. Thank you!
Karen Chamberlain
Bedford
16/05/2023
Paula has been amazing and very quick to respond. She has found the perfect holiday for us at the best price with great flight times :)
Amy Kenyon
Chorley
16/05/2023
Paula was quick to get in touch all through the booking process. She was able to get me the best deal on flights and hotel for me and my family to Diani in Kenya. The service was second to non. I'd definitely recommend her to anyone that would love to go on holiday without the stress that comes with booking holidays. Thanks so much Paula ??
Joseph Adongo
Preston
16/05/2023
Paula is a delight to work with. She dealt with our booking efficiently and fully understood our requirements.
Mark Massey
Altrincham
16/05/2023
I will 100% use Paula again for future holiday bookings, this is an amazing service and I am truly grateful for the help and advice I received.
Katy Jeffery
Romford
16/05/2023
Paula is the best! It’s always a pleasure to talk to her as she is so happy, helpful and really knowledgeable about anywhere that I want to book a holiday, so I would not book a holiday with anyone else but her through Travel Counsellors!
John Groom
Manchester
16/05/2023
Wouldn’t dream of booking a holiday without Paula’s help
Sylvia Partington
Manchester
05/04/2022
Paula Hardman is a very energetic and helpful travel counsellor. I would highly recommend her due to the genuine service she provides every time.
Christina Waterhouse
Kent
05/04/2022
I already recommended Paula to all of my family and friends. Her service is second to none, she always goes the extra mile to find the best deals and takes away all of the stress out of holiday planning. Amazing service
Jemma Bond
WARRINGTON
01/03/2022
Paula cuts through all the complicated steps involved in booking trips and just makes life easier! She gives you the peace of mind that you've got the best options and the best pricing, and that nothing crucial is missed, like essential form filling and deadlines for specific steps. She's also extremely responsive and helpful, and has a genuine concern for her clients' successful journeys. I'll never use anyone else now, whether she likes it or not!
Judith Crow
MANCHESTER
21/02/2022
Paula is everything you could ever ask for in a Travel agent, her knowledge in her chosen industry is absolutely beyond belief, any question you fire at her and if she can’t answer there and then, she’ll get back to you in a short time, and any worries you may have, she’s all over them, putting you at your ease, she is caring and understanding. I tell everyone, if you want to do travel right, then just ask Paula.
June Cookson
MANCHESTER
21/02/2022
Paula always goes that extra mile to make sure your holiday is the very best, and the safest! We need more like her, shes efficient, and helpful, and you just relax knowing your holiday will be the best!
Jean Evans
BLACKPOOL
21/02/2022
We have never used a travel consultant before, always booking direct with the holiday company. However we have found your service excellent
James Cowan
Manchester
21/02/2022
Have recommended Paula to a number of people , I know how thorough she is , and how she cares about her clients ..... Paula is always full of enthusiasm and has knowledge of various travel options and places . :)
Irene Unsworth
ALDERLEY EDGE
21/02/2022
Paula is amazing and I have every confidence in her knowledge and abilities. I have been booking with Paula for 3-4 years now and I absolutely would not book anywhere else.
Laura Turner
LEICESTER
27/01/2022
Fabulous service from Paula. Quick, accurate and attentive - even when I was only able to give her a pretty vague idea of what I wanted. Really helped me narrow down what was a very broad idea to something really suitable.
Peter Howarth
STAFFORD
27/01/2022
I recommend Paula to all my friends and family. She takes all the hassle out of booking things independently and always goes the extra mile.
Sarah Allen
Worsley
27/01/2022
Paula has been booking our holidays for nearly three years, she is highly experienced and throughout the chaos of Covid she has been a life saver managing all our changes and refunds. Always Would highly recommend.
Rebecca Walmsley
NOTTINGHAM
27/01/2022
Super simple no fuss. Paula makes life so much easier giving me options to choose from and explains them really well. I’ve already recommended to a few friends who will be getting in touch x
Ninette Greenhalgh
Heywood
27/01/2022
Fab! Really helpful! Very knowledgeable
Angela Smith
Warrington
27/01/2022
Superb attention to detail and service by Paula. which is very reassuring for such a big adventure for me.
Andrew Duncan
Manchester
27/01/2022
Paula was incredibly helpful and very patient with my requests. We got exactly the kind of holiday we wanted and I have already referred her to others!
Victoria Peers
Liverpool
16/12/2021
Paula is so patient and knowledgable There was no pressure and she was prompt and detailed with her responses to all enquiries.
Georgina Shipley
Leicestershire
23/11/2021
I recommend Paula to everyone I know . She is fantastic and I wouldn't book another holiday without her !
Laura Clarke
Lincoln
16/11/2021
I have used Paula for previous holiday bookings. I would never go anywhere else and always recomend her. I've never experienced such professionalism before. She is always at hand for the most menial of questions and nothing is too much trouble. Highly recommend!
Kara Salveson
Sandbach
16/11/2021
Everything was just so easy. From start to finish we had the most fabulous unproblematic holiday ever. We got lots of things we never expected with the hotel which must of been part of our deal. Paula was amazing extremely helpful and attentive. Also lovely touch a gift for my two boys and a lovely post card to come home too. Will be calling Paula in the next week to arrange our next trip for April I wouldn’t book any other way. Thank you Paula for an amazing holiday. Michelle.
Michelle Williams
Warrington
16/11/2021
Great service offered by Paula. Really helpful, friendly and knowledgeable. I will definitely use her again when I'm booking my next trip.
Victoria Simcock
Manchester
11/11/2021
Fantastic support. Paula has a great amount of knowledge to help guide me of the best holiday. She was patient and friendly. 10/10 service,
Lesley Hazlehurst
Chistlehurst Kent
29/10/2021
Paula was very friendly and helpful in securing us a deal we were all happy with.
Paul McKnight
Inverurie
29/10/2021
Very helpful and efficient with my booking
Lisa Cleary
Westhoughton Manchester
29/10/2021
Paula goes above and beyond, tends to all your needs, promptly answers any questions, will definitely be using Paula in the future.
Paul Goddard
Eccles
29/10/2021
More than 10!!! Paula's extensive knowledge helped us through covid . Couldn't have done it without her Always there, to answer the silliest of questions . Booked again with her . What am asset to your Company.
Ruth Knipe
Waterlooville
29/10/2021
Paula had a lovely friendly approach and any question I had was never to much trouble for her, would book with Paula again and recommend her to others.
Lisa-Marie Kelly
HAVANT
18/10/2021
You deliver an excellent personal service which is very convenient. Your knowledge of holiday and the current situation is very reassuring.
Ash Patel
Atherton
18/10/2021
Paula is so trustworthy and accommodating, it's always a 10 from me.
Jane Ferre
STAINES-UPON-THAMES
18/10/2021
Paula is very attentive to your holiday requirements.
Glynn Drummond
York
18/10/2021
I have so much confidence in recommending you as you’ve been nothing but amazing during our booking process.
Nicola Humphries
Basingstoke
10/09/2021
Paula is quite simply the very best there is. Our holidays via her are faultless and even if we've booked somewhere ourselves, she's always on hand to help with any questions.
James Perryman
Widnes
07/09/2021
Paula has been fantastic, nothing was too much trouble, everything explained clearly. I wouldn’t hesitate in booking with her again or recommending her to my friends or family. Thank you Paula xx
Karla Brett
Nottingham
12/08/2021
Paula couldn’t have been more helpful she was exceptional at every point we have come to conclude that she might just be the very best travel agent in the world.
James Spicer
Slough
12/08/2021
Paula is simply fantastic. Paula attended to our every need and worked tirelessly to make sure our dream holiday was booked efficiently and without stress. Paula’s knowledge of our destination and hotels was fantastic. I can’t recommend Paula enough!
Mark Massey
Altrincham
23/07/2021
Paula has been amazing booking our wedding to Mexico next year, no trouble with replying and giving honest and direct answers if i have any quires about my booked holiday. not waiting hours on the phone like with other travel providers, excellent communication, very professional and just a nice person to talk to. every thing felt very relaxed and she reassuring. i cant wait to go now just have to wait 12months.
Angelique Marginson
Slough
23/07/2021
Paula has been and is always amazing. Wouldn't book a holiday with anyone else
Peter Wallbank
Chelmsford
07/07/2021
The support I have had from Paula has been incredible. She has booked travel arrangements for myself and my entire wedding party and it has relieved me of so much stress. I am so glad that I found her and would not hesitate to recommend her to my family and friends.
Jemma Bond
Warrington
07/07/2021
I cannot recommend Paula highly enough, not only does she find fantastic holidays, that we would not normally look for but she then tailors it to fit what we want, nothing is too much trouble. I would like to commend her handling of all the mess that covid has brought, not once did she cover anything up, she was with us every step of the way, and her understanding and compassion makes her stand out amongst so many of her contemporaries. Genuinely she is our ‘Travel Angel’
June Cookson
Atherton
07/07/2021
Paula is brilliant i have used her previously and will continue to do so I will also recommend her to anyone.
Linzi Wallace
Atherton
07/07/2021
Paula is simply ace. All our holidays are booked through her
James Perryman
Widnes
06/02/2020
great service, highly recommend.
Paul Goddard
Eccles
06/02/2020
Excellent service pleased with the holiday we've chose out of the selection found for us within our budget. Good to know there is after sales service should anything go wrong.
Carol Hardman
Farnworth
06/02/2020
Paula is incredibly helpful and made the booking experience much easier.
Katie Heald
Ormskirk
06/02/2020
The service we have received has been nothing but first class. Everything well explained, no hidden surprises and overall a very efficient service. Would not hesitate to recommend Paula and her service to family and friends.
Keith Obrien
East of Riding
18/01/2020
I’ve already told a few people to contact you before booking a holiday. My daughters friend was thinking of Goa so I gave her your details to pass on.
Sylvia Partington
Worsley
19/10/2019
Paula has been lovely from the word go. She wasn’t pushy and just wanted to help me out after Thomas Cook has gone bust. Paula has given me great information and support and some of it has been first hand as she got married at the hotel I have chose so it was nice to hear her views and experience. She saved me money as she was a lot cheaper than Thomas Cook. I would highly recommend.
Stephanie Waddoups
Chesterfield
07/10/2019
Efficient, approachable, professional...and lovely.
Ruth Knipe
Waterlooville
03/10/2019
Excellent service with a personal touch extremely happy with experience so far
Samantha Robinson
Oldham
03/10/2019
Paula helped me get sorted with another holiday when I lost ours with Thomas Cook. Thanks Paula! Great service!
Anne Hamblett
Manchester
03/10/2019
Paula has been really helpful, answered all questions and been available at all times working outside of business hours to help work with my schedule
Grace Dodd
Lincolnshire
06/09/2019
Paula booked our wedding on Friday and I cannot wait to have her involved in our planning over the next 2 years .
Amanda McLaggan
East Kilbride
14/08/2019
Amazing service, so friendly would definitely recommend
Julie Partridge
Birmingham
14/08/2019
Knowledgeable, lovely and easy to chat to. Knows her stuff !!
Carol Plant
Leeds
07/08/2019
I wouldn't hesitate in recommending Paula to friends or family. Very professional, offered good advice and has managed to get us our holiday within the budget we set her. Also looking forward to her pre holiday service and taking the headache out of checkin for us (I always forget). Now to thinking about the next one :-)
Rebecca Walmsley
Nottingham
07/08/2019
This was our first time using Paula and she was fantastic! Found everything out for us and was super friendly! Already been recommending her to my family and within my work 11/10 from us :-) xx
Jessica Braund
Lincoln
07/08/2019
Paula was helpful and cheerful and responded to all my queries with good solutions and alternatives. She sorted out my trip to the Great Barrier Reef and made numerous other suggestions. Thank you!
Glenda Cooper
London
22/07/2019
I recommend Paula to everyone I know. Great service and I know she is there for me if anything goes wrong. Wouldn't use anyone else to book my holidays.
Elizabeth Norbury
Cheshire
16/07/2019
The experience was helpful and professional. I would not hesitate to contact Paula for more info and any problems
Brian Holland
Westhoughton
04/07/2019
Very happy with the service we’ve decided so far
Kirsty Clarke
Stockport
04/07/2019
Paula makes travelling easy !!
John Parker
Whitehaven
27/06/2019
Paula was able to give expert advice on the differect aspects of our trip x it really helped
Sharon Jackson
Bingley
21/06/2019
Holiday is mint, up to now everything I asked for!
Darryl Hancock
Manchester
21/06/2019
Can't fault at all, service was 100% no trouble at to answering any questions, would well recommend this to everyone l know who is looking far a holiday. Many thanks Paula Cheers Tony
Anthony Taylor
Wigan
19/06/2019
Great service from a lovely lady Thank you !!
Helen Griffin
Wolverhampton
12/06/2019
I can't thank Paula enough I've never felt so comfortable and stress free booking a holiday nothing was to much trouble I'm a nightmare stress head with 3 boys and Paula made me feel right at ease, amazing lady and amazing service. Absolutely 100% recommend and will not book another holiday without her again. Thank you Paula can't wait for my holiday.
Louise Osborne
Hampshire
08/06/2019
So helpful and such a speedy service. Very impressed.
Kellee Howgill
Hampshire
08/06/2019
The level of expertise and sheer ability to find the best deals and anytime makes my TC a 10!! Excellent service
Helen Knipe
Hampshire
29/05/2019
Paula is so helpful wouldnt use anyone else again
Laura Clarke
Lincoln
29/05/2019
Great service and a very pleasant lady dealt with me. I couldnt ask for more
Christina Kinch
Maidstone
21/05/2019
Brilliant service and Paula is very knowledgeable..
David Wood
Cheadle
20/05/2019
Paula worked very professionally with my constant requests changing what I was looking for until we found the perfect holiday. I wouldnt have found the time to find the holiday she did around the children and working. She is a great help!
Sarah Hamblett
Manchester
05/03/2019
Paula was really helpful from start to finish. I will definitely book again with Paula and have no hesitation in recommending to friends and family.
Jayne Fraughan
Liverpool
05/03/2019
Nothing was too much trouble for Paula. She came up with a range of options initially and worked closely with me to narrow them down. Will definitely be booking with her again!
Jane Ferre
Surrey
05/03/2019
I'd been trying to find a holiday myself and was getting in a muddle. It was such a relief to hand it all over to Paula and receive her amazing service and advice. She knew about a single parent discount that I wasn't aware of which saved me even more money - thank you Paula!
Rosanne Jones
Chichester
18/02/2019
Paula was very patient as I changed the travel dates a few times and then wanted a better hotel so she had to re-quote several times. Fab service, explained things very clearly and happynwoth the price we got!
Jemma Webster
Norwich
18/02/2019
fantastic fast friendly informative service. Always a please to correspond with Paula, she is extremely helpful and knowledgeable.
Christopher Heap
Oxford
18/02/2019
I have already recommended you to friends and family as I am so pleased with your service. Quick, easy, simple. Also liked the little personal touches such as the card through the post - thank you
Sarah Brogan
Altrincham
23/09/2018
So professional and helpful in every way possible.
Laura Clarke
Lincoln
23/09/2018
Very helpful informative and quick with booking friendly and a pleasure to book with
Leah Maw
Goole
19/09/2018
Paula pulled out all the stops to get the cabin and cruise we wanted. Thank you
Claire Todman
Atherton
19/09/2018
Paula was amazing! I had a very specific holiday need and she surpassed it! I will 100% recommend and use her again!
Jayne Hoben
Worsley
02/09/2018
Paula is bloody brilliant! I wouldn’t book a holiday with anyone else. She provides an excellent, first class service every time. You’re fabulous!
Emily Leyland
Chorley
02/09/2018
Recently booked a couple of holidays with Paula and the service has been brilliant. Will be booking future holidays with Paula. Thank you.
Thomas Bane
Chorley
02/09/2018
Paula made the booking process very easy and helped me to entrust the holiday booking with her. I normally do these things myself and found it quite hard to let her do it! I am glad I did!
Kylie Jones
Manchester
02/09/2018
100% would recommend paula stress free bookings and so friendly wouldn’t book with anyone else.
Nicola Kearsley
Wigan
02/09/2018
Expert proffessional, answered every question and concern with speed and understanding, I cannot rate Paula high enough. I would never consider using anyone else, Paula has made looking for a holiday an absolute pleasure, taking the sting out of booking a holiday. Nothing is too much trouble.
June Cookson
Astley
02/09/2018
Very helpfull would book again with you.
William Taylor
Darwin
25/06/2018
The service provided by Paula Hancock is friendly, helpful and most appreciated.
John Parker
Whitehaven
15/06/2018
Everything booked for us including seats on the plane we haven’t had to do anything except give dates of travel and where we want to go and it only gets booked when we agree to the details provided so it’s stress free and saves us having to look through loads of hotel and flight details.
Claire Perry
Manchester
24/05/2018
Great support from start to finish. Really listened to what I wanted from my holiday and went above and beyond to research and recommend options to meet what I wanted.
Lisa Downing
Midlands
07/02/2018
Paula has gone above and beyond for me and my family. From the loosest of briefs she has managed to deliver two amazing deals perfect for what we need, in super quick time. Why would you do it yourself when you have Paula on hand to do it all for you? Always smiling, happy and positive, dealing with Paula is fun, friendly and a pleasure. The perfect holidays, smooth booking process and unbelievable bargains are just the icing on the cake.
Helen Pritchard
Warrington
07/02/2018
Paula is always very helpful and goes above and beyond. She is very patient and efficient.
Michelle Rostron
Bolton
24/01/2018
Paula was amazing! Nothing was too much trouble for her, will definitely use again!
Denise Tonks
Tamworth
16/01/2018
Paula is so very helpful and is happy to spend as much time as you like, explaining and talking through options. She has always answered questions day and night! I have recommended her and will continue to do so, every opportunity I get.
Amanda Flame-Parnham
Chesterfield
14/01/2018
Paula has been fabulous. Listened to what I wanted and delivered. Already recommended her and her page.
Hayley Chapman
Birmingham
08/01/2018
Paula is a fantastic travel advisor that is so patient and helps you 100% of the way, even after booking she’s there to help you! 100% recommendation to family and friends
Laura Evans
Goole
12/12/2017
Absolutely fabulous service, helpful and professional will definitely use Paula again and will be recommending her to family and friends.
Alexandra Rosan
Surrey
14/09/2017
She's amazing and I would never book a holiday without her :-) the whole process was an absolute breeze and to top it off Paula is a lovely lady to deal with as well as being very knowledgeable about the holiday and travel sector.
Laura Leyland
Chorley
01/09/2017
Very friendly helpful and honest service. Always available with prompt replies to any questions. I would not hesitate to recommend Paula to any of my friends or family.
Christopher Heap
Oxford
14/08/2017
Thank you so much, Paula, for helping to make our trip so wonderful, and completely stress free. Your service is second to none and we shall be booking our future holidays with you.
Charlotte Ralphs
Shrewsbury
23/06/2017
We are planning a wedding in Cyprus in 2019, we are yet to book our holiday as it's too far away but Paula has been brilliant so far she is always there when I need her, she's helped us find our dream venue and I have no doubt the holiday and wedding are in very capable hands.
Nicola Clark
Lincoln
20/06/2017
I loved how easy Paula made it to book a holiday without having to do it myself, as i had no time and we have not had a holiday for years because I keep putting off researching it. Paula did everything for me and got me exactly what I wanted.
Samantha Cole
Barry
14/06/2017
A great way to find a holiday. I'd been looking at websites for a suitable holiday and was becoming fed up with looking. Paula helped narrow down the search, identifying hotels which matched the list we provided and we were able to book a holiday. Thank you.
Susan Starkie
Whitehaven
08/05/2017
Paula has been very helpful to my family and I. I would and will recommend her to family and friends.
Stephen Jennings-Hough
Matlock
08/05/2017
Excellent service - very professional. Will definitely book through Paula again & recommend her to friends & family.
Michelle Rostron
Bolton
22/03/2017
Paula was very good and patient. She had a good understanding of my requirements and found me the ideal family holiday that I was looking for. I would have no hesitation on recommending Paula.
Laura Turner
Leicester
10/03/2017
Very pleasant young lady and been dead helpful when we've needed her.
Zeta Baguley
Bury
03/02/2017
Paula is always very friendly and professional and we have used her service before, would definitely recomend her services. Gary
Gary Clark
Chelmsford
14/01/2017
Today I had the great pleasure of booking a much longed for trip for my husband and myself, however, unsure how to, I called on an expert, in the form of Paula Hancock. This lovely lady guided me through everything advising me not only about the trip, but helping me with things like parking (my husband is disabled). From the comfort of my own home, she made everything so simple. I cannot wait to book with her again, she is my doorway to the world.
June Cookson
Manchester
21/12/2016
Amazing experience booking a city break away with Paula, very friendly efficient and stress free booking. Recommend 100%.
Alison Jenkins
Cheam
22/11/2016
I cannot fault the service I have recently received from Paula. I told her what I was looking for and within hours she had found me a few options to pick from. The whole process was entirely painless for me so not only did I save money, but I saved hours and hours of my own time too. I will definitely be using Paula to book with again in the future!
Elizabeth Norbury
Timperley
17/11/2016
Thank you Paula you made sure everything was perfect with everything I asked and at a really good price by far the cheapest. Thanks for been patient and taking the time to make sure every detail was perfect.
Liah Snape
Birmingham
10/11/2016
Paula helped arrange our honeymoon 11 years ago and her advice was spot on!
Tony Kenny
Manchester
07/11/2016
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Tailor-made for you
Your holiday isn’t just a trip away. It’s a longed-for escape, time to reconnect with loved ones, or a dream adventure you never thought possible. That’s why I take the time to truly get to know you and understand your hopes and expectations, then use my experience, connections and passion for the destination to create a trip that makes those dreams a reality.
Personalised service. Always
When you plan a holiday with me, you’ll be given my personal mobile number from the very first call. I’ll listen to your thoughts and ideas like I would a friend and arrange accommodation, activities, and flights that are all personalised to you. And I’ll share my personal tips and recommendations, so you can experience the true beauty of each destination.
Stress-free travel, and more time for what matters most
I believe your time away should be stress-free, easy, and seamless from start to finish. So, I take care of all the details for you - from ATOL protection, insurance, and flexible payments to access to the myTC app, which keeps everything in one place.
Support when it matters most
If the unexpected happens, you can rest easy, knowing that I’ll handle any last-minute changes, flight cancellations, or disruptions before you even pick up the phone. So you always feel happy, carefree, and ready to make the most of every moment.
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Paula Hardman