We were so lucky to find Lucy a few years ago for helping with our holiday requirements. Recently we have travelled to Mauritius with Lucy booking everything for us in great detail. It’s wonderful when your travel pack arrives and Lucy has ticked all the boxes for you and made sure everything is absolutely in order… highly recommend.

We've used Lucy for the past 16 years for all our holidays. We love her suggestions, they way she politely nudges us for our own action points. Best of all is the customer care when we are away. Most of the time it is never needed, but when we do, she is straight on our case sorting out any issues we have. I like the way our information is clearly marked up to avoid any confusion. She has already booked our next holiday for us. We wouldn't go anywhere else.

I've known Lucy a long time. She is very diligent, caring, and helpful by nature. The perfect attributes for a travel counsellor. She listens carefully to your requirements and comes back to you with suggestions. Together you refine the details then leave it to Lucy to work her magic. Throughout your holiday you have the comfort of knowing she is only a call or message away to assist with any issues which may arise.

Lucy is amazing, and despite all the extra workload that she has had to deal with she has helped us enormously. I feel much safer in her hands than booking online by myself, especially for such a big trip with a big family! Thank you! I have already recommended her services to another family!

Lucy is the most friendly, helpful person -- she is happy to go the extra mile and put herself out to help if things go wrong. In 2019 my plane had engine failure on take-off and the flight was abandoned. She organised my seat for me for the next day, informed my colleagues waiting in Canada and even organised a taxi transfer upon arrival in Canada for the next day to meet up with my colleagues. I recommend her to all my friends when they want anything personalised. - she is a gem!!

Lucy was truly fantastic in finding us a holiday despite us having a number of requirements. Lucy went well over and above to secure the holiday by the beach, even working out of normal office hours to make sure that the holiday was booked. I have no hesitation in recommending Lucy for her friendliness and helpfulness.

Lucy is a great agent who bends over backwards to give you the best advice and affordable prices . Lovely, kind and friendly to work with.

Lucy - Thank you so much for making this 2021 trip happen for me. It was amazing and the service great ( as usual ) from start to finish. Initial call - to even checking in on me to make sure I got back ok. Keeping me updated at all times and especially during Covid and keeping me reassured and up to date with all guidelines and regulations. You made the trip work for me and captured everything I wanted. Spot on! On to the next one..!

I'd like to say a huge thank you to Lucy for organising our trip to New York. We had an amazing time. Right from the beginning you were so helpful and nothing was too much trouble. All the arrangements were excellent from the flights, the accommodation, the advice and the travel wallet which was provided with all our travel information. You had even filled in our luggage tags for us which was so kind. I have already recommended you to my friends and family. Thanks again for a great service and wonderfully organised trip

We wanted a summer holiday to celebrate a big birthday and were after something a bit different to the standard holiday package. We gave Lucy our brief and she very quickly found exactly what we were looking for and within budget. In the disbelief that it could be that easy, we asked Lucy to find a couple of alternative holidays so that we could see what other options were available to us. Lucy got straight on the case and found some more options but they weren't as on the mark as the first holiday she'd found us. Lucy found flights that fitted within the dates that we were able to travel so we went ahead with the booking. Lucy took care of all the details from start to finish. We had some concerns with having to fly Ryanair, some friends had flown a couple of months previously with Ryanair, they were unable to get seats together and their 9 year old child was expected to sit on their own. I told Lucy about my fears and she did online check-in on our behalf as soon as she was able to and managed to book us seats together on both flights. A couple of weeks before we were due to travel, Lucy sent us a travel pack which included our boarding passes, the booking confirmation and information about our transfers and the accommodation. She'd even written out all of our luggage labels! Needless to say we had an amazing holiday, it was everything we had hoped that it would be. Lucy even recommended a restaurant in the neighbouring resort where she had previously holidayed. We went there one evening, had a delicious meal and explored the local area. Lucy made this holiday the easiest travel and I'm in no doubt that we will be calling on her services again in the future....

I would highly recommend Lucy at Travel Counsellors! My sister and I wanted to travel to New York that was all we knew, we didn’t know where we just wanted to be there! Lucy sent us details of flights, different hotels in different areas, spent countless evenings talking through the benefits of different areas and answering my many questions.. she was very patient also when I constantly changed my mine! When everything was booked she still offered other services like the New York Pass and transfers even lending us her own guide book when New York Pass stopped giving them out. Our tickets were delivered to us by hand in a wallet with our luggage labels already written and when we arrived at our amazing hotel The Parker New York, we had been assigned a room overlooking Central Park, just as she had asked. Lucy goes over and above and I would recommend her to anyone particularly one as fussy as me.

I just wanted to let you know how much I appreciate all the trouble you have gone to over the past eight years in making sure my holidays are perfect and in ensuring all goes smoothly. You have always managed to organise the best possible flights and accommodation for a variety of destinations, and it is very reassuring to know that should anything go wrong - touch wood, so far, it hasn't! - you would be there to sort it. That hotel in Reykjavik and also the one in Stockholm could not have been more ideal for us - perfect choices. You are always very patient with me while we try and find the ideal flights for me when I go to Australia to see the family. You always end up with a good deal, including, importantly, the right seating for me. I often recommend you to friends as you offer an excellent, personal service with reasonable prices and lots of peace of mind. With best wishes

I have been just reminiscing on the enjoyable holiday with photographs I had in Michigan recently and thinking how fortunate I was to be introduced to Lucy Morgans (by a friend who has used Lucy's services travelling annually to Australia with stop-offs en route, for many years) to arrange the journey with assistance, which entailed me needing advice for my journey throughout, owing to my age & a knee problem. All sorted satisfactorily. As an 81 year old widow I needed assistance throughout my journey with a flight change at Frankfurt, this was successfully carried out as with at all airport terminals, also very suitable seating at front of aircraft. Also I have another problem, that of being hard of hearing, so all our correspondence was carried out either by text or e-mail with no restriction of what time or day I was able to contact Lucy, with instant replies. My PC skills are not too good also. I was amazed at the patience that Lucy showed to me. She even welcomed me home with the kind gesture of a little card, which I liked. I just wish I was able to travel more to use Lucy's services, in the meantime I can recommend her services with confidence. The experience being most satisfactory & reliable.

We had a lovely family holiday in Portugal this summer. The resort was very attractive, set in really nice gardens and with three lovely pools. There was never any problem getting a sunbed and we used the leisure club to play tennis and for the sauna and steam room. We all enjoyed the all inclusive meals and of course the cocktails. There was plenty of variety and special food events such as the BBQ and paella evening. Our two bedroomed apartment had a patio and sun beds looking out onto the gardens which was really nice. Lucy found the holiday for us and organised everything with no fuss which was great.

I booked a holiday with Lucy this year after being recommended. I found her very helpful and she went out of her way to make sure I got everything I asked for. The holiday flight, transfer and apartment were great. I would highly recommend Lucy

We have recently returned from a wonderful holiday to the U.S. and would like to say a huge thank you to Lucy for being so efficient and ensuring everything was perfectly organised and stress free. We stayed in New Hampshire, Boston and New York, the accommodation found by Lucy in each location was fantastic and she was able to pre-book tickets for several activities before we left. This is the fourth holiday she has arranged for us, with another one booked, and her advice and attention to detail each time has been invaluable. Thank you Lucy. Thank you again, it really was fantastic

First day back in the office for us all today and just wanted to say a massive thank you for organising a great trip! We were treated like royalty in Lima with champers on arrival and a massive suite! The Inca trail was amazing and beat Maccu Picchu itself for all of us. Everything on the tour seemed to be well organised, friendly staff who looked after the porters and us very well. Definitely a once in a lifetime trip and thank you again for making every step so simple and smooth for us! Looking forward to next trip - Vegas!!

Just wanted to thank you for arranging a fab holiday for us in Bideford. The apartment was lovely, the views were stunning and the town of Appledore was ideal for a family break. We may even visit there again sometime (we rarely go back to the same place twice!). My husband spent an entire evening transfixed by the sunset from the apartment, and the tv was on! We had some really memorable days out and about, and my son's opinion of it was "awesome" We were really impressed that you managed to find such a great holiday which exceeded our brief. The personal touch which came with your service really made us feel special, the way the confirmation arrived by post, the happy holiday wishes, the thank you card and the wonderful activity book (which kept my son thoroughly engrossed for 3 of the 5+ hours it took us to get home!) all added to the impression that your clients and their holidays are important to you. I have already recommended you to friends and family and I hope you can help us again with our next holiday, during the summer school holidays Thanks again

Just to let you know that we had a great holiday - just starting to settle back since arriving home on Saturday I will confirm that hotels in Venice can be a bit of a nightmare to find - but we got there - and it was an excellent choice! We would very much like to stay there again. Our room was large and overlooked the main square. The cruise was great - plenty of entertainment, good company and excellent food. Got off at every port of call but only did one of their organised excursions which was in Athens. Thanks very much for arranging this holiday for us, all arrangements ran smoothly.

The first holiday we booked with Lucy was 2010, Lucy recommended Malaysia as we wanted something special for our 25th wedding anniversary. We were told about Lucy from our friends who highly recommended her for the same occasion. It was to be the year of the ash cloud and caused major disruptions but Lucy took all of the stress and strain away from us with all the rearrangements. It was then at this time we knew it was a personal service. We could not have wished for better. Lucy has arranged numerous holidays, flights and weekends away for us since and we would not hesitate and have recommended Lucy to friends and family. Lucy is always positive and happy to help us throughout the holiday booking experience.

Lucy was first recommended to me when I was arranging a re-union trip for ten males to go to New York. Although we flew from more than one airport, we all arrived on schedule and stayed in our good value hotel in the perfect place just off Times Square. After the success of that trip I asked Lucy to help arrange our family holidays. My wife is wheel chair bound so we have special requirements for both the hotel and resort. Over the last twelve months we have had three breaks. Our daughter and granddaughter, now aged two, have accompanied us on each occasion. Lucy has arranged three excellent holidays for us, each one catering for the needs of my wife and granddaughter. Lucy found us excellent hotels where we had adapted rooms. We had child seats in the airport transfer vehicles and the resorts chosen had layouts that enabled us to easily move around. Exactly what we required. Lucy's communication and attention to detail prior to the holidays gave us confidence that all would go well and they all have. So roll on to our next holiday, perhaps to Portugal and our next phone call to Lucy!

We have just returned from a delightful holiday in Portugal, staying at the tranquil Solar De Mos hotel in a quiet, residential area of Lagos on the Algarve. Thank you for, once again, finding just the perfect place to stay Lucy. The hotel was all that we had hoped for, and more. The warmth of the welcome that we received from Mario and the care and attention from the proprietors Carlos and Lena was charming. Our flights and ticketing arrangements went without a hitch, and we were again impressed by your attention to detail - down to the prepared luggage labels. Once again thank you, Lucy.

Wanting to visit our daughter in Paraguay over Christmas, I wouldn't have known where to start. Lucy gave us lots of options to chose from and was quite happy when we wanted to organise elements of the trip ourselves. The hotels found by Lucy were all ideal. Our three flights each way were very long but all worked smoothly. Lucy took all the stress of the planning away from us, down to sorting out the valet car service at Heathrow. The information was given so that each sheet pertained to a part of our trip. It was all clearly highlighted so as not to mix them up. She always answers emails and messages promptly. I have since used Lucy for short breaks to Europe and her attention to detail is exactly the same. My mum and other family and friends have all also booked through Lucy. She is very friendly and not pushy at all and quite happy to book a bargain option if you want. Our first thought now when planning a trip is...I'll give Lucy a ring.

A friend and I were wanting a restful week at the end of September. We wanted sun, sea and peace and quiet. We had no idea where we wanted to go and didn't have the time to research it ourselves. Lucy was absolutely brilliant. She found us a fabulous place on Corfu. Everything was organised for us, even down to the completion of our luggage labels! It was wonderful! Lucy took such care and interest to ensure we had a special holiday. Many thanks Lucy -I shall certainly be calling on your services again! Penny

We first discovered Lucy Morgans through a professional contact of our daughter; we were thinking of trying our first cruise and it would be no exaggeration to say that Lucy, having done the cruise we were looking at with her family, was a mine of information about what not to miss, what not to do and everything in between. She not only advised on every aspect of what to us was a new experience but also took care of every aspect of the booking, paperwork, hotels and life on board. She is extremely knowledgable about the holiday business and we have already booked our next holiday with her help. A credit to Travel Counsellors indeed!

Lucy has arranged 2 breaks for us this year. The 1st was at the Hay Book Festival which proved a real problem to find accommodation- but with Lucy's perseverance she found us a lovely 5 star Inn with acccommodation within a 30 minute drive of the festival. The 2nd was a 2 week holiday in Turkey and she found the perfect 'All Inclusive Hotel' for us and the travel and transfer arrangements were trouble free, including the parking at the airport. We will definitely be using Lucy's services again for any future breaks and would be very happy to recommend her to family and friends.

Lucy gives 150% service Lucy crosses all the t's & dotts the i's before you depart to make sure you have and understand everything involved with your travel she does it with a smile you can feel it genuine even on the phone. We have had experience of a problem overseas and contacted Lucy out of normal hours to sort it out. Lucy went out of her way to sort the problem and again with her same smiley personality. We would not hesitate to use Lucy for all our travel needs.

I met Lucy at a Warwickshire Chamber of Commerce event five years ago. When I was ready to book my next holiday I decided to see what Lucy could do. The service was freindly,speedy and efficient. It speaks for itself that I have now used her to arrange countless holidays in Europe, Asia and the USA. Lucy also looks after other members of my family and many of my friends. I know that when I book with Lucy everything will be sorted out and all I need to do is pack my suitcase.

Lucy is amazing nothing is too much trouble & is always on hand whether its night or day as we experience last November when we were stranded at Miami airport at 11.00pm UK time. Lucy was our life line. She is so patient We were so grateful. She is an asset toTravel Counsellors,I wouldn't book with anyone else. I can't sing her praises enough. She's simply the best!

We booked our honeymoon to Kenya through Lucy and her advice and expertise was invaluble to us and made the whole booking process totally hassle free. We had an amazing time, better than we could have imagined and will tresure the memories for many years to come. We have already recommended Lucy to friends and family and we wouldn't use anyone else now to book our holidays! Fantastic personal service with amazing attention to detail. Thank you Lucy.

Lucy is always friendly and helpful and her in-depth knowledge and experience have helped make the holidays we have booked with her a great success. She was able to recommend hotels, find good deals and help us with all the details for our trips. I would recommend Lucy without hesitation.

Lucy arranged a wonderful trip for us to the Philippines, involving several different flights/hotels/stop overs, she managed to secure us great seats on the planes- so important on long haul flights. Lucy's personal service is lovely - no more queuing in travel agents - she came to our home at a time that suited us. We would not hesitate to recommend Lucy and will shortly be in touch to ask her to arrange us a trip to Kenya.....